JamesAllen.com Reviews
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4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
1,401 Reviews
96% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating
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User photos
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Montana Sent on 09/05/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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My engagement ring is seriously beautiful, even more gorgeous than the online photos show! I'm in love with the simple, yet elegant design of the platinum infinity solitaire I chose!My engagement ring is seriously beautiful, even more gorgeous than the online photos show! I'm in love with the simple, yet elegant design of the platinum infinity solitaire I chose! -
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Kendra Sent on 06/04/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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My fiancé and I ordered my engagement ring from James Allen. The staff and service provided was above exceptional, not to mention how elegant and beautiful my ring is. I can not stop staring at it. A special thanks to my customer service representative, Anna....I feel as if we know each other personally, although we've never met.My fiancé and I ordered my engagement ring from James Allen. The staff and service provided was above exceptional, not to mention how elegant and beautiful my ring is. I can not stop staring at it. A special thanks to my customer service representative, Anna....I feel as if we know each other personally, although we've never met. -
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Jourdan D. Sent on 08/11/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Beautiful Jewelry at a Great Price
Amazing service and very affordable we would definitely recommend James Allen and Jared for your wedding jewelry needs!Amazing service and very affordable we would definitely recommend James Allen and Jared for your wedding jewelry needs! -
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Nicole M. Sent on 04/01/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Beautiful, Simple, Lab-Diamond
My husband got me a lab-diamond per my request. They are WAY less expensive and have the same exact make-up as mined diamonds. My husband got to customize my engagement ring on their website and literally pick between tons of different diamonds (he got to zoom in and compare all sorts of specs, could see all the flaws, etc.).
This was a much better experience than going to jewelry stores and either getting insulted for requesting a lab-diamond or pressured into buying something overly priced and not as good looking.My husband got me a lab-diamond per my request. They are WAY less expensive and have the same exact make-up as mined diamonds. My husband got to customize my engagement ring on their website and literally pick between tons of different diamonds (he got to zoom in and compare all sorts of specs, could see all the flaws, etc.).
This was a much better experience than going to jewelry stores and either getting insulted for requesting a lab-diamond or pressured into buying something overly priced and not as good looking. -
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Cassandra H. Sent on 04/10/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Beautiful Rings
My husband and I got both our engagement and wedding rings from James Allen. The quality is incredible, and they have a really lovely selection. We couldn't be happier!My husband and I got both our engagement and wedding rings from James Allen. The quality is incredible, and they have a really lovely selection. We couldn't be happier! -
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Liz Sent on 11/01/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Beautiful Ring!
I love the engagement ring my now husband picked out for me!I love the engagement ring my now husband picked out for me! -
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Aziz S. Sent on 06/10/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Get help here
Check for more knowledge =- https://diamdude.blogspot.com/2022/06/debunking-hca-theory-of-girdle.htmlCheck for more knowledge =- https://diamdude.blogspot.com/2022/06/debunking-hca-theory-of-girdle.html -
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Chanise B. Sent on 09/25/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Excellent Response
I was a bit skeptical about buying from an online vendor. However, the service I received was timely and exceptional. When I ordered the ring size was in correct. After getting his right size I contacted the vendor through the chat feature on their website and within minutes I was notified the order had been updated with the right size. His ring was exactly 💯 what I ordered and he loves it.I was a bit skeptical about buying from an online vendor. However, the service I received was timely and exceptional. When I ordered the ring size was in correct. After getting his right size I contacted the vendor through the chat feature on their website and within minutes I was notified the order had been updated with the right size. His ring was exactly 💯 what I ordered and he loves it. -
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Shannon M. Sent on 07/22/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Get your rings here!
Amazing rings!! I love my engagement ring and wedding bands so much! Plus they have fabulous customer service. Highly recommend!Amazing rings!! I love my engagement ring and wedding bands so much! Plus they have fabulous customer service. Highly recommend! -
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Allison P. Sent on 05/24/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Wonderful rings and high quality!
My husband and I both got our rings from James Allen and LOVE THEM. They are strong and durable while also being absolutely beautiful!My husband and I both got our rings from James Allen and LOVE THEM. They are strong and durable while also being absolutely beautiful! -
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Lindsay B. Sent on 08/17/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Classic ring
We ordered my husband the Cobalt chrome™ 6mm Comfort-Fit Satin-Finished Round Edge Design Ring during one of James Allen's sales and couldn't be more impressed with the design and durability of the ring. The ring we ordered ended up being a half size too large but they have a great re-size program that's 12 months long and we were able to send the ring back within that time period. The turnaround was so quick, 1.5 weeks, for the resized ring. We couldn't believe it!
As my fiance has never worn a ring before, we wanted to get him something that he didn't have to worry about scratches or damaging during everyday life. I am also happy to report they allow 1 year for resizing of rings which is really nice if you want to test a ring out in the summer to make sure your swollen finger will still fit the ring.
Overall, it was a super easy process and would recommend to anyone looking for a wedding band.We ordered my husband the Cobalt chrome™ 6mm Comfort-Fit Satin-Finished Round Edge Design Ring during one of James Allen's sales and couldn't be more impressed with the design and durability of the ring. The ring we ordered ended up being a half size too large but they have a great re-size program that's 12 months long and we were able to send the ring back within that time period. The turnaround was so quick, 1.5 weeks, for the resized ring. We couldn't believe it!
As my fiance has never worn a ring before, we wanted to get him something that he didn't have to worry about scratches or damaging during everyday life. I am also happy to report they allow 1 year for resizing of rings which is really nice if you want to test a ring out in the summer to make sure your swollen finger will still fit the ring.
Overall, it was a super easy process and would recommend to anyone looking for a wedding band. -
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Raechel Sent on 08/18/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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High quality
Made shopping online for a ring easier. Love that they offer lab made diamonds. Amazing customer service made me feel at ease purchasing onlineMade shopping online for a ring easier. Love that they offer lab made diamonds. Amazing customer service made me feel at ease purchasing online -
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Tracy Sent on 08/21/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Awesome group!
Loved this jewelry and the process was so easy and affordableLoved this jewelry and the process was so easy and affordable -
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Shelby Z. Sent on 05/01/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dream Ring!
I looked all over for engagement rings and wanted something particular but didn't want my fiancé to spend a fortune! James Allen has the best quality for WAY less than any other jewelry stores! We will definitely be buying our wedding bands from here!I looked all over for engagement rings and wanted something particular but didn't want my fiancé to spend a fortune! James Allen has the best quality for WAY less than any other jewelry stores! We will definitely be buying our wedding bands from here! -
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Haley B. Sent on 01/20/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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We loved James Allen!
Such an easy process and my ring is absolutely beautiful!Such an easy process and my ring is absolutely beautiful! -
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Rebekah W. Sent on 04/01/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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In LOVE with my ring
My fiancé spent a long time trying to find a ring that “was good enough for me.” He ended up designing his own on the James Allen website and it’s perfect! He was able to customize everything. We also ordered the matching wedding band for me which was another great experience!My fiancé spent a long time trying to find a ring that “was good enough for me.” He ended up designing his own on the James Allen website and it’s perfect! He was able to customize everything. We also ordered the matching wedding band for me which was another great experience! -
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Ryan Sent on 04/11/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I love the fact that you can see the diamonds so clearly at the website and the value was competitive. The problem with other websites is they do not give you the wonderful views of the diamonds like James Allen, making a difficult decision much easier. Its actually much easier seeing flaws than through a jewelers loop. The customer service was terrific. I emailed a request that they rush my delivery by a few days so proposal plan could come together. I got an immediate reply saying they would try very hard to accommodate my request. Shortly after they changed the tracking delivery date and the ring arrived exactly when I requested and my fiancé loves it!
I love the fact that you can see the diamonds so clearly at the website and the value was competitive. The problem with other websites is they do not give you the wonderful views of the diamonds like James Allen, making a difficult decision much easier. Its actually much easier seeing flaws than through a jewelers loop. The customer service was terrific. I emailed a request that they rush my delivery by a few days so proposal plan could come together. I got an immediate reply saying they would try very hard to accommodate my request. Shortly after they changed the tracking delivery date and the ring arrived exactly when I requested and my fiancé loves it!
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Jessica Sent on 08/10/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Love my rings
They were really helpful in exchanging our wedding bands when we realized we liked them less in person.They were really helpful in exchanging our wedding bands when we realized we liked them less in person. -
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Sarah K. Sent on 07/31/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect pair of rings!
We both picked out rings from James Allen and they are exactly as we imagined, beautiful! They arrived exactly when they were expected, no surprises! I would encourage anyone to use them!We both picked out rings from James Allen and they are exactly as we imagined, beautiful! They arrived exactly when they were expected, no surprises! I would encourage anyone to use them! -
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Andrew Sent on 08/24/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I purchased my now fiancés wedding band off James Allen and couldn’t be more pleased. I went with the Platinum metal and got a nice diamond. When I received the ring, I got an individual assessment of the ring and was valued at quite a bit more than I paid.
Customer service is fantastic and is actually 24/7! I’ve emailed them at 2am and have had responses.
We’ve just ordered he matching wedding band - they were having a 25% off sale so we saved a decent amount of money.
Bottom line - feel safe and comfortable purchasing your ring here, great quality, beautiful ring, my wife to be absolutely loves it.I purchased my now fiancés wedding band off James Allen and couldn’t be more pleased. I went with the Platinum metal and got a nice diamond. When I received the ring, I got an individual assessment of the ring and was valued at quite a bit more than I paid.
Customer service is fantastic and is actually 24/7! I’ve emailed them at 2am and have had responses.
We’ve just ordered he matching wedding band - they were having a 25% off sale so we saved a decent amount of money.
Bottom line - feel safe and comfortable purchasing your ring here, great quality, beautiful ring, my wife to be absolutely loves it. -
Quality of service
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Meghan Sent on 08/07/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gorgeous Rings
Both my engagement and wedding ring came from James Allen and I was so impressed and in love with how that came out. I ended up ordering my husband's ring from them too! So happy with the customer service team too!Both my engagement and wedding ring came from James Allen and I was so impressed and in love with how that came out. I ended up ordering my husband's ring from them too! So happy with the customer service team too! -
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Lauren Sent on 05/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Custom rings
My husband and I looked everywhere to find my style of ring and we couldn’t until we found James Allen. I was able to pick my band and stone and really make it perfect.My husband and I looked everywhere to find my style of ring and we couldn’t until we found James Allen. I was able to pick my band and stone and really make it perfect. -
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Nicole S. Sent on 07/12/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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The most gorgeous ring
I absolutely love my engagement ring. It is so gorgeous and sparkly, I get compliments constantly. They were easy to work with and when my husband decided he wanted a different shape 3 weeks before he was set to propose, they got it to him just in time. I would definitely recommend James Allen. You get better quality for less money because they don't have the overhead a brick and mortar store does.I absolutely love my engagement ring. It is so gorgeous and sparkly, I get compliments constantly. They were easy to work with and when my husband decided he wanted a different shape 3 weeks before he was set to propose, they got it to him just in time. I would definitely recommend James Allen. You get better quality for less money because they don't have the overhead a brick and mortar store does. -
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Allison Sent on 11/12/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My fiancé chose James Allen after friends of ours had also used James Allen for their ring purchase. I had no idea what I wanted, so I did some looking around and decided I wanted a pave setting with a round stone. I told my now fiancé what I wanted and let him choose the diamond. He did not disappoint! According to him, the whole process was easier than expected. My favorite part about James Allen (I mean, besides the ring, of course!) is the beautiful box it comes in. It is like a presentation all on its own!My fiancé chose James Allen after friends of ours had also used James Allen for their ring purchase. I had no idea what I wanted, so I did some looking around and decided I wanted a pave setting with a round stone. I told my now fiancé what I wanted and let him choose the diamond. He did not disappoint! According to him, the whole process was easier than expected. My favorite part about James Allen (I mean, besides the ring, of course!) is the beautiful box it comes in. It is like a presentation all on its own! -
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Ashley Sent on 06/16/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Love my engagement ring
My fiancé purchased my engagement ring from James Allen, and I couldn't be happier. Apparently the first diamond he chose (because you can view pics of your diamond online) came in with a lot of yellow, so he called them in a panic because he needed to get another before the trip he proposed on. They were very nice and helpful and were able to accommodate the exchange and send the new ring in plenty of time. The craftsmanship of the band is beautiful, and the diamond cut is lovely. Highly recommended.My fiancé purchased my engagement ring from James Allen, and I couldn't be happier. Apparently the first diamond he chose (because you can view pics of your diamond online) came in with a lot of yellow, so he called them in a panic because he needed to get another before the trip he proposed on. They were very nice and helpful and were able to accommodate the exchange and send the new ring in plenty of time. The craftsmanship of the band is beautiful, and the diamond cut is lovely. Highly recommended. -
Quality of service