James and Sons Reviews

17 | Chicago, IL
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17 Reviews for James and Sons

Recommended by 98%

17

4.9 out of 5.0
  • Quality of service 5.0
  • Professionalism 4.9
  • Flexibility 4.9
  • Value 4.9
  • Average response time 4.9

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  • S

    Stephanie Bivin · Married on 10/13/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfect Setting

    Everyone who helped use was so nice, their customer service is amazing, we went to the one in Orland Park, and everything was custom made. The finished product was exactly what we wanted and such good quality. We will be going to them for all our future jewelry needs.

    Sent on 10/22/2018
  • N

    Nicole · Married on 09/01/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My husband, Nick, went to James & Sons in Lincoln Park for my engagement ring, and then we returned for our wedding bands as well as a gift for our officiant. While I wasn't with him for the first part, I can honestly say I'm OBSESSED with my ring! Nick showed them pictures and when they didn't have a setting in the store like what I wanted, they went to work and ordered a few options. John and Leslie were very helpful, collaborative, and beyond patient... it took him multiple visits to decide on the perfect setting and center diamond. He said they never pressured him and even offered him a beer every time he went in :) The finished product is beyond what I had dreamed of and I gaze at my finger every single day!! When we went back for our bands it felt like he was seeing old friends and they were as nice to me as could be! The no BS warranty is a nice perk..I lost a small diamond from my setting and they replaced it for free - no questions asked. We're so grateful to have found a jeweler that we can trust and actually like!

    Sent on 09/21/2018
    James and Sons 2
  • Alexa

    Alexa · Married on 11/11/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Engagement ring and wedding rings were beautiful. They will do a "clean and check" of your engagement ring before the wedding. This service is free if you bought your engagement ring at James and Sons. I can't believe how much it sparkled.

    Sent on 12/01/2016
  • User4061286 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I couldn't be more in love with my engagement ring and wedding band. They are super helpful and easy to work with. They also did a great job cleaning my rings the day before the wedding, love how they sparkled!

    Sent on 10/16/2014
  • User3210913 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Love my engagement ring that my fiance chose himself! I also love my wedding band that I was able to choose with him. Love the store. Will return for future purchases.

    Sent on 09/17/2013
  • User3513773 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had such a pleasant experience working with James & Sons, both picking out the engagement ring and the wedding band. Their Tacori selection can't be beat in the Chicagoland area. So beautiful!

    Sent on 09/05/2013
  • F

    Fred · Married on 12/08/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We have been workng with James & Sons for years. Best service and advice you can find.

    Sent on 12/10/2012
  • Beautiful August.

    Sandra · Married on 08/20/2010

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    These guys are amazing! They know their stuff and they take the time to explain to you the difference of quality between rings. Leslie was amazing! My husband went into the store to purchase my ring and from what he tells me, she filled him with knowledge of the different rings. When we went in to look at wedding bands she was very helpful, she told me of the different options I could do since my engagement ring is very unique. She also calls to make sure everything is okay with the bands. She's very helpful and friendly.

    Sent on 09/07/2010
  • Katie

    Katie · Married on 05/22/2010

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our wedding bands were both bought at James and Sons.

    The rings are absolutely stunning! They are unique. I didn't want a wedding band that was ordinary or looked like everyone else's. My is a white gold band with small diamonds while my husband's has an engraved celtic knot. They are beautiful. There were many good choices there.

    The service was excellent. We were offered water or soda when we first walked in and the lady who helped us was very knowledgeable. Because of the great service, I have since gone back there for other jewelery purchases!

    Also, when we shopped there, they had a promotion going on which helped with the cost. It was a lot less expensive than I originally thought it would be.

    Sent on 06/10/2010
  • N

    Nicole · Married on 01/13/2010

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We went to the store in Orland Park. Tiffany was a huge help! We love our rings! And they give great service even after the fact! Great Jewelry Store!!

    Sent on 01/20/2010
  • L

    Laura · Married on 08/09/2008

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent service and quality. Would highly recommend!

    Sent on 08/26/2008
  • H

    julianne · Married on 05/19/2007

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I trusted James & Sons to find me my dream diamond ring for my dream wedding and they more than came through. They went through many diamonds until they found the one that made me happy in my price range. They were professional and accomodating. The finished product was a ring strangers make comments about on a daily basis. I have to say it is the most beautiful ring I have ever seen and I am proud to own it!!! This store(s) have been around for many years and it's obvious why. Thanks James & Sons!!

    Sent on 10/29/2008
  • J

    Jaclyn · Married on 02/25/2006

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    fantastic to work with. I had custom rings made to fit against my engagement ring..and when they came in, they were all different sizes. I didn't have the time to have them fixed from the jewler (I lived in FL and had to travel back to IL for the wedding) James & Sons resized my wedding bands and cleaned my ring in a matter of days...something that should have had a 2 week wait. My family has used this jeweler for years - and will continue to do so...they really know how to treat a customer.

    Sent on 10/04/2008
  • K

    Kristin · Married on 06/18/2011

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My husband and I went to the James and Sons in Schererville, IN and we had a great experience working with them. They had a great selection for my husband to choose from for his wedding band. The staff members were very knowledgable about their jewelry and it was very simple to order what we wanted. I would definitely consider working with this vendor again in the future.

    Sent on 08/02/2011
  • J

    Jennifer · Married on 06/29/2013

    4.6
    • Quality of service:
      4.5
    • Responsiveness:
      4.5
    • Value:
      4.5
    • Flexibility:
      5.0
    • Professionalism:
      4.5

    My husband bought my engagement ring from the Orland Park, IL store, as he is friends with the owner...so he got me a gorgeous ring at a great price!...so we of course we also bought our wedding rings from them as well....all of the employees were very helpful and friendly...we were very happy with the rings and the service...you can stop by anytime and they will steam clean your ring right there for you...they are great....

    Sent on 07/24/2013
  • N

    Nick · Married on 08/31/2008

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    Went to the Olympia Fields, IL location, and Michelle McDonnell was so patient and helpful in choosing both our engagement and wedding bands! She was very knowledgeable of the different types of rings we could choose, and helped us find rings that match our personality. I now have a favorite jeweler!

    Sent on 09/28/2008
  • C

    Christina · Married on 05/26/2007

    4.4
    • Quality of service:
      5.0
    • Responsiveness:
      3.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      4.0

    The best jeweler experience my entire family has had for the past few decades! Great service, high quality and trust!

    Sent on 10/31/2007