Isleta Resort & Casino Reviews

Cindy and her staff were amazing. We always received quick responses to all our questions, all details were captured as we communicated and the entire experience went as planned. The details, the food, and the communication were exactly what we expected. Our friends and family had so much fun and said it was "the best" wedding they had ever been to. Thank you to Isleta, Cindy and her catering staff for the amazing experience and the memories to last a lifetime!
Mr. & Mrs. Tribble
4/20/19

Next year in August we will be getting married, and the staff is absolutely wonderful and work to help us save our wedding date.

I couldn’t have asked for a better day the staff at Isleta were excellent and they put the reception room together perfectly my husband and I were very impressed and very thankful for how wonderful it all turned out we have been getting compliments from our families of how nice it was and that they had a wonderful time

Cynthia and her staff were phenomenal they went above and beyond for everything that I wanted! They made everything perfect I couldn’t of asked for anything more then what they gave. She helped with so many things which helped me try to relax and calm down hahaha but bridal stress isn’t no joke but they seriously were the most amazing ever they were the bees knees of awesomeness and would hands down recommend them to anyone.

We had a amazing wedding, I think because isleta provided us with an amazing wedding package that made us confident & took care of the major concerns for wedding day. Shoutout to the reliable hardworking CYNTHIA MARTINEZ our event coordinator (isleta’s), she so is warm, very helpful, honest, professional, easy to communicate with. She’s well experienced and knows what the bride (especially) & wedding needs. I love working with her. As a bride with a HUGE HUGE wedding guest list of over 400 guests— having the wedding done in isleta with great wedding package & perks & having Ms. Cynthia was The Best experience & I may call as an INVESTMENT in your big day! Ms. Cynthia and her team, walks an extra mile & went above and beyond to EXCEED our expectations. Isleta partners with most wedding vendors too that made it easy. We had such great positive feedback with the venue, the food was delicious, event space was great. And the bar was good! Our complimentary rooms/accommodation was great! Also shoutout to the team!! They are very helpful, professional & organize. Majority of our wedding details are custom personalized and working with the professional team was efficient. Oh and the tasting was a great experience— the chef—was amazing! Our custom made cake is the bomb!! It’s The Best!! It’s so pretty & big— complimentary too! Our guests enjoyed the delicious, Hors d'oeuvre that just flowed non stop till our delicious buffet. Our Overall experience was EXCELLENT, highly recommended.

Cynthia was amazing to work with and the entire team was wonderful and helpful. The event was beautiful and well put together.

Our wedding couldn't have been any better than it was! Every little detail we had in our minds Cynthia Martinez and the entire staff pulled together and made into reality! It was literally like they looked into our dreams and pulled it out to real life! The food was amazing!! All of our guest couldn't believe how delicious everything was and how much they got!! They thought we spent a fortune! But luckily isleta is soooo much bang for the buck! They handle everything for you! Our cake was TO DIE FOR! That was most people's favorite part I heard compliments all night on how delicious our cake was! That's another thing about isleta that we loved was how much they have to offer! Not only did we eat drink and be marry but they included the cake too and reception space in the package! I couldn't believe how inclusive it all was! No one else compared to them on how inclusive everything was for the price! And we believe in our hearts that no one could've pulled our day off any better than isleta did! Cindy is absolutely wonderful she was so attentive with every email very fast made sure she got every single detail--and she did!!! We didn't have a wedding planner but with her we didn't need one! She was there opening the doors for me the day of when I walked down the aisle! I've never seen anyone so devoted and sooo amazing at their job but she is absolutely the best at it! Our guests had so much fun - I didn't hear one single complaint from anyone! Everything was so positive and everyone thought that the staff did an amazing job! Shout out to the bartender for keeping our peeps happy he was great! Everyone was so supportive and seemed happy to be there celebrating us and our day! It couldn't have gone any better it really couldn't have unless God himself came down and was a guest at our wedding! I just can't thank Cindy and isleta --I wish I could name the whole staff by names because they were all so wonderful--- enough for everything they did to make our day ! Thank you!

Isleta Resort provided us the wedding of our dreams! We strongly recommend Isleta Resort for your next wedding or special event! Our family has been beyond pleased with the two weddings we had at Isleta Resort, which Cynthia coordinated. Cynthia and her team were great to work with from the very beginning! She would respond promptly to any questions or requests. She would also remind us of wedding details we may not have ever thought of. Cynthia seamlessly coordinated with our vendors to ensure we had the wedding of our dreams! The banquet staff did an amazing job assisting in setting up the ballroom and taking care of our guests! Numerous guests complimented Isleta’s staff, food, bar, grand ballroom, and overall beauty! The buffet provided our guests several tasty food choices that everyone absolutely loved! The breakfast we requested the day of the wedding was also delicious and convenient. The cake Isleta (Casey) made us was stunning and delicious! It looked even better than the picture we provided her! The staff took great care of us the night of our wedding by providing top notch customer service! Isleta resort has many beautiful scenic options (lakes, spa, resort landscape, etc.) for photographers to capture your special day! The Governor’s Suite makes for the best hotel room for the bridesmaids to get ready and the Jr. Suite for the groomsmen! It was a pleasure doing business with Cynthia and her team. We want to thank you all for your hard work and providing us our dream wedding!

Jordan and Britney

Cynthia and the entire staff were so wonderful! Anytime I had a question about our wedding reception (and there were many) it was answered quickly which was a HUGE help! I am so glad we had our reception at Isleta! Our guests can't stop raving over how much fun and beautiful our wedding reception was!!

Cindy Martinez, Catering Sales Manager at the Isleta Resort & Casino, was amazing to work with. She was very attentive to all of my needs. I was always sending her emails and she was always very helpful and delightful. She helped make our wedding day extra special. The food and venue were amazing!! It was the BEST wedding I have EVER been to, but of course I am biased. Thank you to Cindy and her staff for doing a wonderful job!!

It was my moms 80th Birthday Every one from bellhop to hotel services were awsome great stay & dinning

if you are looking for a place that has most of the accommodations you need without having to go to a bunch of different vendors this is the place. Everyone is super friendly and are there to work for you. I'm glad I didn't go anywhere else :)

Apologies that this review is long overdue! Isleta Resort and Casino is really something special! From my bridal shower to my wedding day the service, staff, food, atmosphere was astounding! I could not be happier with the quality and professionalism of the services provided by the event staff, banquet staff, reservation staff, bell/valet service, and staff at the golf course (where bridal shower took place). Cindy and all staff that assisted her did a job well done to make sure our day was special. On our wedding day and my bridal shower we had full confidence that they would ensure that each moment was the most memorable. I remember taking a peek at the ballroom the night before…it was 7:30pm and the banquet staff were still working hard to prepare for our special day the next day. The staff was very attentive and asked if I was happy with the setup and if there are any changes that needed to be made. I had no changes, but I was just so speechless at the time because it looked so beautiful. The wait staff were very nice and attentive to all of our wedding guests, which I appreciate! The bell service the day after the wedding to assist with loading our vehicles with gifts were amazing. They handled our goods with care and took their time when loading. We truly appreciated their patience and helpfulness. Cindy, herself was very responsive when I had questions or needed opinions. A bride and groom’s day should not be overwhelming with decisions on their wedding day, which Isleta made sure not to do because everything they needed from us and final touches were taken care of well in advance! I am so happy with Isleta Resort and Casino as our reception venue, I cannot thank them enough for the exceptional service.

Ashlee made my wedding run so smooth and everything was perfect down to the tiny details. I am SO glad we chose to have the wedding at Isleta!

We had our wedding here last week (07/07/2018) and it was everything I could have hoped for! I worked with Cindy throughout the engagement and she was wonderful. She was very responsive and helpful. Cindy answered every question I had and ensured that every detail was perfect. The cake provided by the resort was beautiful and tasted great (not too sweet). They did nearly all the setup and cleanup which was extremely helpful. The setup for the ceremony as well as the reception were very pretty. I had changed some details throughout the engagement and they were accommodating. Cindy herself helped setup centerpieces and she stayed throughout the night to ensure everything went smoothly and there were no issues! Cindy helped make the wedding planning process less stressful. I highly recommend Isleta Resort as a venue!!

I would advice a couple to double check room reservations periodically with the coordinator as to not have any confusion the day of the event on whether or not it was reserved.

Having my wedding reception at isleta was amazing. The seminar room was perfect. It helped keep everything close and intimate without being squished. Cindy was always helpful and responsive. She was very flexible when I told her that I invited too many people. She gave me several options and accommodated my extra guests! I am extremely happy with the services we received!

I really loved the look of the place. We had the ceremony in the round seminar room. And the reception in the grand ball room. We where given a beautiful room for the night and all kinds of other perks. I recommend you go when they are having a bridal show so you can get a good deal. At first I had Victor helping us. Who was awesome. Because I had booked a year in advance I didn't contact them again till 6 months later and they gave me to someone else which totally freaked me out. But she turned out to be awesome. She was amazing at responding quickly anytime I had a question or concern. She helped me out with everything. The day of went really well. My only complaint was that one of my dishes was supposed to have capers but they didn't put them on so it looked identical to the other dish ado people complained to me several time that they got the wrong thing. But either way the food was still good. The cake was yummy and everything came together perfectly. If it wasn't for the food mix up I would have given then 5 stars all the way.

Hard Rock Hotel & Casino Albuquerque, formerly Isleta Casino; was the perfect venue for our wedding reception! It provided a great back drop for a majority of the photos we took and there is so much to do for our guests. We were able to utilize an amazingly talented wedding coordinator they have on staff. He helped us with picking out the menu and cake, and with the setup of the center pieces and mexican wedding cookie bar we had. The cake was to die for, delicious and gorgeous, I could not have asked for more. All together, everything ran so smoothly. I would definitely plan another event there!

I wouldn't say my experience was necessarily a bad experience, but it could have been better. I originally booked the venue when another sales manager was in the position. A few months after booking, a new sales manager was hired. I was originally given a booking code for rooms by the previous manager. This code was then changed and my guests went through hell trying to book a room. Some of my guests were told that my wedding couldn't be found in the system, others were told that my wedding was in July, when really it was in May. Then, we were almost charged three separate times for our rooms we booked for ourselves and our parents. In addition, when I originally booked the venue, I was told that right before my ceremony the sales manager would come to my room to take me down the service elevator, so that I would not be seen before the ceremony. No one ever called or came. In fact, I never even saw the sales manager on the day of my wedding. I had to take the regular elevator down, and ran into a whole bunch of guests before I even walked down the aisle. I felt as though our wedding wasn't valued by the sales manager. The fact that she couldn't bother to check in with me the day of the wedding to see if things were going smoothly was upsetting. I did enjoy my day, because I married my best friend, but the venue did nothing to make our day great.

The staff on the day of the event were excellent. While setting up they were eager to help and change things last minute, myself and my husband were very impressed with the quality of the staff on the day of the event. The downside to this venue was the staff responsible for detailing the event prior to the big day. They were at times difficult to get a hold off and on a few occassion failed to follow through. I had to continue to contact them to get basic tasks completed, and eventually had to speak with upper management to get answers to questions, and the necessary appointments schedule. Once management was aware of the issues there was an improvement in the efforts of those responsible for detailing the event. All in all the day went very well, everyone had a great time, and the location was gorgeous.

The first problem with this wedding vendor is they kept changing contacts for the person we needed to talk to. Then a couple of days after we sent out the innovations saying people could get a special rate on rooms to stay there, we hit another problem. Some of our guests called us saying they couldn't get a room. Not only could they get our rate on a room there was no rooms at all to reserve. We called the hotel and tried to get ahold of someone about the problem, and of course we couldn't fix the problem. Our bridal party couldn't even get a room, no rooms for parents, family or friends. It was so embarrassing. Then a week later we finally got ahold of someone that said they could help us. They told us that if they got any cancellations from the other event they would put it on our list. This was upsetting because I had saved rooms when we signed the contract in January. Now its April and I don't have any rooms for my guests?!!! Then when they would get rooms we had problems giving our guests our rate. I had to call the whole time people tried to get rooms. I called once every other day about it. Then the week before the wedding the guy that was supposed to be in charge of our wedding was no where to be found. Of course we had to deal with a new person. The day of the wedding was the worse! We woke up to the hotel decorated in a cheesy luau where we where supposed to take pictures. I was so upset and tried to call the manager, of course no help at all. The new person in charge of our wedding told us to take pictures other places but there wasn't any good places to do that. Then she rushed our photographers and even got in an argument with them. I would never recommend this hotel to anyone getting married.