Inn at the Colonnade a Doubletree by Hilton Hotel Reviews
Inn at the Colonnade a Doubletree by Hilton Hotel
Baltimore, MD4.4 out of 5 rating, 29 reviews
4.4
29 reviews
Reviews
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4.4 out of 5 rating
4.4
Good
29 reviews
Recommended by 89% of couples
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Quality of service 4.3 out of 5 rating4.3
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Average response time 4.4 out of 5 rating4.4
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Professionalism 4.4 out of 5 rating4.4
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Awards
29
Weddingwire
4.4/5
29 reviews
Google
4.1/5
780 reviews
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Tierra Sent on 08/15/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Kim Grant. Our wedding was on 8/13/2016. She was very responsive and helpful to make sure every detail of our special day was perfect.We worked with Kim Grant. Our wedding was on 8/13/2016. She was very responsive and helpful to make sure every detail of our special day was perfect.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Tierra, it was a pleasure to work with you to create such a beautiful event. On behalf of the entire Inn at the Colonnade Baltimore; thank you for giving us the pleasure of hosting your special day. We wish you and your husband all the best. -
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Beatrice Sent on 11/20/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience was great from the beginning to the end. There was even some surprises when I came to the reception and it blew me away. I would refer the hotel to anyone. I will be visiting again.My experience was great from the beginning to the end. There was even some surprises when I came to the reception and it blew me away. I would refer the hotel to anyone. I will be visiting again.-
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+2 photos
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Tanea Sent on 10/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I Loved EVERYTHING. Just perfectI Loved EVERYTHING. Just perfect -
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Tracy Sent on 01/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place is underrated- please give it chance I was very pleased with my day and the whole planning experience!!! Kim Grant (Catering Manager) was amazing and she worked so well with my Wedding Planner (BOP Events- Tiffanie), every step of the way was smooth. I can name more Deanne was great, my wait staff AWESOME, Bartenders GREAT. Bridal Suite perfect. I cannot express how I felt like part of the Hilton family this experience has placed some amazing folks in my life and for that I am grateful.
Kim I cannot thank you enough for all the website links, VIP parking, Cookies :) and getting me extra guest rooms! Thank you Thank you Thank youThis place is underrated- please give it chance I was very pleased with my day and the whole planning experience!!! Kim Grant (Catering Manager) was amazing and she worked so well with my Wedding Planner (BOP Events- Tiffanie), every step of the way was smooth. I can name more Deanne was great, my wait staff AWESOME, Bartenders GREAT. Bridal Suite perfect. I cannot express how I felt like part of the Hilton family this experience has placed some amazing folks in my life and for that I am grateful.
Kim I cannot thank you enough for all the website links, VIP parking, Cookies :) and getting me extra guest rooms! Thank you Thank you Thank youInn at the Colonnade a Doubletree by Hilton Hotel's reply:
It was such a pleasure working with you and we are really thankful for having the pictures of your wedding as a part of our album. Your wedding was a very unique and elegant event. Thank you for using our hotel for your special day. -
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Elisabeth Sent on 08/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
There is so much to say where to begin.... I would like to start by saying EVERYONE at The Colonnade is AMAZING! And I would know! I worked closley with just about everyone from the Valet, Concierge, Restaurant Staff, Front Desk, Banquets Dept., and Sales Dept. over the roughly 3 month period I planned/coordinated my clients wedding. It was my first time in a long time hosting a wedding at a hotel, and I will say it overwhelming exceeded my expectations! The facilities are immaculate, and everytime I visited the venue was being maintained in some way. This is a big deal!! TRUST ME!! I do many weddings a year with my company The Luxe Event and so many venues that could be beautiful are just left in disrepair. This is not the case at the Colonnade, everything is just beautiful. Kim is a treasure! It was such a pleasure working with her. On the day of the wedding she was everywhere I needed her to be right when I needed her to be there, and once more before I even asked! Kim truly went out of her way to ensure my clients had the perfect wedding day! I can't thank her enough for all she did! Other well deserved shout outs, the banquets staff are ALL rock stars! Special thanks to Aaron who is phenomenal, plain and simple what can't he do & Michelle who is absolutely amazing!!! Again EVERYONE at the Colonnade was great and the answer was always "YES" what more can you ask for! Thank You So Much for All you did and continue to do!There is so much to say where to begin.... I would like to start by saying EVERYONE at The Colonnade is AMAZING! And I would know! I worked closley with just about everyone from the Valet, Concierge, Restaurant Staff, Front Desk, Banquets Dept., and Sales Dept. over the roughly 3 month period I planned/coordinated my clients wedding. It was my first time in a long time hosting a wedding at a hotel, and I will say it overwhelming exceeded my expectations! The facilities are immaculate, and everytime I visited the venue was being maintained in some way. This is a big deal!! TRUST ME!! I do many weddings a year with my company The Luxe Event and so many venues that could be beautiful are just left in disrepair. This is not the case at the Colonnade, everything is just beautiful. Kim is a treasure! It was such a pleasure working with her. On the day of the wedding she was everywhere I needed her to be right when I needed her to be there, and once more before I even asked! Kim truly went out of her way to ensure my clients had the perfect wedding day! I can't thank her enough for all she did! Other well deserved shout outs, the banquets staff are ALL rock stars! Special thanks to Aaron who is phenomenal, plain and simple what can't he do & Michelle who is absolutely amazing!!! Again EVERYONE at the Colonnade was great and the answer was always "YES" what more can you ask for! Thank You So Much for All you did and continue to do!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Elisabeth, it was great working with you as well. Your work was very impressive also from center pieces to the surprise photo booth backdrop. From the entire staff at Inn at the Colonnade Baltimore, we would like to thank you for your patronage and we look forward to working with you again in the near future.
Kim Grant -
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Kerina Sent on 11/17/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place was wonderful, they are warming, caring, and they have the best cookies when your planning your big day. KIMBERLY GRANT....what an amazing woman. Kim will be right by your side every step of the way, she knows her job very well and is great at it. Kim made sure we had the wedding of our dreams. The food was great, cake was perfect, the setup was just beautiful.This place was wonderful, they are warming, caring, and they have the best cookies when your planning your big day. KIMBERLY GRANT....what an amazing woman. Kim will be right by your side every step of the way, she knows her job very well and is great at it. Kim made sure we had the wedding of our dreams. The food was great, cake was perfect, the setup was just beautiful.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you so much Kerina, it was a great experience working with you and Ericka. Your wedding couldn't have been more beautiful. I wish the two of you all the best. On behalf of the entire Inn at the Colonnade Family; thank you for giving us the pleasure of hosting your special day. -
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Glenn Sent on 05/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rebecca was very helpful in setting up a wedding block and my guests loved the accommodations!Rebecca was very helpful in setting up a wedding block and my guests loved the accommodations!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you very much! It was a pleasure hosting your friends and family for your BIG DAY! If you need anything at all, please feel free to contact me directly. -
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User2128600 Sent on 05/12/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The event coordinating staff was fantastic, as were the on-site staff during event day. It could not have gone better!The event coordinating staff was fantastic, as were the on-site staff during event day. It could not have gone better!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you! It was a pleasure to be a part of such an amazing event! If there is anything you need in the future, please let me know :) -
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Gavaha Sent on 04/20/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rebbecca and her staff are Awesome!Rebbecca and her staff are Awesome!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you Gavaha! It was such a pleasure working with you on Candace's Sweet Sixteen :) If there is an opportunity to work together again, please let me know! -
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Sharon Sent on 02/03/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From beginning to end my event planner Rebecca was very professional and was always available to address any concerns I may have had. Also on the day of my event Richardo and team was very professional and was able to address any of my concerns that I may have had.From beginning to end my event planner Rebecca was very professional and was always available to address any concerns I may have had. Also on the day of my event Richardo and team was very professional and was able to address any of my concerns that I may have had.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you Sharon! It was such a pleasure working with you on your Husband's birthday party. I'm so glad everyone enjoyed themselves. I would love the opportunity to work with you again so if there is anything you need in the future, please contact me directly. -
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Maria Sent on 12/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were all very helpful. We were not sure what we wanted at first and they helped us with ideas that suited us very well. It really came down to figuring out what we wanted.They were all very helpful. We were not sure what we wanted at first and they helped us with ideas that suited us very well. It really came down to figuring out what we wanted.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you Maria, it was truly a pleasure working with you and Joe on your big day! Congratulations again! -
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User1901027 Sent on 11/02/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at the Colonnade assisted us in planning and implementing a fantastic rehearsal dinner (Atrium Room) and an amazing reception (at the Scottish Rite). The staff was professional, flexible, and understood our vision for the event. They helped us make our wedding day dream a reality.
Beyond the events, we also wanted to praise the front desk staff of the hotel. My family stayed for five nights and raved about the professionalism and kindness showed to them. Additionally, we needed to switch our room at the last minute and Sam (front desk) was friendly, accommodating, and so very sweet. The morning after the wedding, Sam greeted us with an enthusiastic "good morning Mr. & Mrs. Manson". We honestly felt as though she had become part of our family with the way she treated us!
We look forward to recommending this hotel to our out of town friends and family, and perhaps staying a night on our anniversary!The staff at the Colonnade assisted us in planning and implementing a fantastic rehearsal dinner (Atrium Room) and an amazing reception (at the Scottish Rite). The staff was professional, flexible, and understood our vision for the event. They helped us make our wedding day dream a reality.
Beyond the events, we also wanted to praise the front desk staff of the hotel. My family stayed for five nights and raved about the professionalism and kindness showed to them. Additionally, we needed to switch our room at the last minute and Sam (front desk) was friendly, accommodating, and so very sweet. The morning after the wedding, Sam greeted us with an enthusiastic "good morning Mr. & Mrs. Manson". We honestly felt as though she had become part of our family with the way she treated us!
We look forward to recommending this hotel to our out of town friends and family, and perhaps staying a night on our anniversary!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you so much Sara,
It was truly a pleasure working with you on all of the details for your special day. We are so happy that your day was magical and so happy to have been a part of it! -
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Crystal Sent on 12/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were so amazed with how well everything came together for our wedding September 22, 2013. Rebecca, Ricardo, Terell and the rest of the staff was perfect. Rebecca was very professional throughout the entire process and was able to provide great recommendations to make my dream come true. The day of the wedding I provided a detailed timeline of all the events of the day and she made everything seamless. Throughout the numerous conference calls/emails everything went perfect!! All the guests said it was the best wedding ever and the venue was absolutely beautiful. We got married and had our cocktail hour in the courtyard and our reception was in the Atrium. The chandelier is absolutely breathtaking and really helped make my theme of an intimate and elegant day a reality. Ricardo was also excellent with helping us pick our appetizers and entrees and making sure my Husband had his beer on hand during the reception. Speaking of food, everything was delicious!! Terrell at the front desk was always so pleasant to work with and he helped us as well as our guest with all reservations. I know they say no wedding is perfect but I can honestly say I had a perfect day thanks to everyone at the Inn at the Colonnade! I would highly recommend this venue to any bride that wants a fuss free and perfect day and the piece of mind knowing you have a staff that is kind, friendly, patient and very professional.We were so amazed with how well everything came together for our wedding September 22, 2013. Rebecca, Ricardo, Terell and the rest of the staff was perfect. Rebecca was very professional throughout the entire process and was able to provide great recommendations to make my dream come true. The day of the wedding I provided a detailed timeline of all the events of the day and she made everything seamless. Throughout the numerous conference calls/emails everything went perfect!! All the guests said it was the best wedding ever and the venue was absolutely beautiful. We got married and had our cocktail hour in the courtyard and our reception was in the Atrium. The chandelier is absolutely breathtaking and really helped make my theme of an intimate and elegant day a reality. Ricardo was also excellent with helping us pick our appetizers and entrees and making sure my Husband had his beer on hand during the reception. Speaking of food, everything was delicious!! Terrell at the front desk was always so pleasant to work with and he helped us as well as our guest with all reservations. I know they say no wedding is perfect but I can honestly say I had a perfect day thanks to everyone at the Inn at the Colonnade! I would highly recommend this venue to any bride that wants a fuss free and perfect day and the piece of mind knowing you have a staff that is kind, friendly, patient and very professional.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you Crystal! I am so happy you were able to have the perfect day! It was such a great time working with you! -
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Ciara Sent on 12/10/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were so delighted with everything Rebecca, Ricardo, and the staff at the Inn at the Colonnade did for us for our wedding. We could not have asked for a more wonderful day! Rebecca worked with us every step of the way and truly helped our vision come to life! She was organized, professional, and very caring about our needs. The Colonnade has a great space to work with and has several reception halls to choose from. We chose to do our reception in the lobby and everything turned out beautifully – the elegant wallpaper, marble floors, and the skylight dome served as a wonderful backdrop for the occasion. We left detailed instructions for how to decorate the space and we were so happy with how lovely and cohesive the room looked on our wedding day. Ricardo was very flexible and able to customize the food and drink options to fit our budget and guest size. The food was amazing and we had many compliments from our guests about how wonderful everything tasted! Overall, we highly recommend the Inn at the Colonnade for weddings and other special occasions!We were so delighted with everything Rebecca, Ricardo, and the staff at the Inn at the Colonnade did for us for our wedding. We could not have asked for a more wonderful day! Rebecca worked with us every step of the way and truly helped our vision come to life! She was organized, professional, and very caring about our needs. The Colonnade has a great space to work with and has several reception halls to choose from. We chose to do our reception in the lobby and everything turned out beautifully – the elegant wallpaper, marble floors, and the skylight dome served as a wonderful backdrop for the occasion. We left detailed instructions for how to decorate the space and we were so happy with how lovely and cohesive the room looked on our wedding day. Ricardo was very flexible and able to customize the food and drink options to fit our budget and guest size. The food was amazing and we had many compliments from our guests about how wonderful everything tasted! Overall, we highly recommend the Inn at the Colonnade for weddings and other special occasions!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you so much for the rave review Ciara! It was truly an honor to be a part of your big day! -
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Kimberly Sent on 04/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ceremony was outside reception inside. everything was amazing. The food and wine was great. Everything was very professional. I enjoed my wedding and I am glad I chose this venueThe ceremony was outside reception inside. everything was amazing. The food and wine was great. Everything was very professional. I enjoed my wedding and I am glad I chose this venueInn at the Colonnade a Doubletree by Hilton Hotel's reply:
It was our pleasure, Kimberly. We feel fortunate that you chose us to be part of such an important day. -
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Meghan Sent on 07/26/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue!!! We wanted the convenience of a hotel for out of town guests, but with something unique. The Colonnade came through!! We had a cocktail hour on their courtyard, and a reception in their tent. It had the intimate feel of a tented reception, but was attached to a hotel. Amy O'Connell was so helpful and willing to work with us. I loved this locale for a reception it was everything I dreamed of!!!!Amazing venue!!! We wanted the convenience of a hotel for out of town guests, but with something unique. The Colonnade came through!! We had a cocktail hour on their courtyard, and a reception in their tent. It had the intimate feel of a tented reception, but was attached to a hotel. Amy O'Connell was so helpful and willing to work with us. I loved this locale for a reception it was everything I dreamed of!!!!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you very much! If there is anything you need in the future, we would love to host you again! -
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Ebony Sent on 07/28/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
The staff at the Colonnade were extremely professional, courteous, friendly, helpful and knowledgeable. Just about each person I interacted with was willing and able to assist me from David and Christian at the front door, to David (a different one) who attended the bridal prep room, to the facilities/food/ beverage manager whose name I always forget but stayed until after 11pm to everyone that my guests encountered. DeAnn and Kim fielded my hundreds of emails and thousands (ok maybe only hundreds, :) ) of questions with grace and patience. I did ask some questions multiple times as there are a lot of details in planning a wedding. I appreciated their use of their experience to assist me in my choices. I really couldn't have done this without them. I was extremely pleased.The staff at the Colonnade were extremely professional, courteous, friendly, helpful and knowledgeable. Just about each person I interacted with was willing and able to assist me from David and Christian at the front door, to David (a different one) who attended the bridal prep room, to the facilities/food/ beverage manager whose name I always forget but stayed until after 11pm to everyone that my guests encountered. DeAnn and Kim fielded my hundreds of emails and thousands (ok maybe only hundreds, :) ) of questions with grace and patience. I did ask some questions multiple times as there are a lot of details in planning a wedding. I appreciated their use of their experience to assist me in my choices. I really couldn't have done this without them. I was extremely pleased. -
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Janna Sent on 05/29/20124.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue was beautiful and very accommodating. They were willing to work within our budget to design a customized menu for our guests. The decorations were wonderful, and everything went according to plan. My only wish was that the venue had been a bit better prepared with the beverages. We ran out of popular wine choices half way through the evening. Otherwise though, everything was wonderful and everybody had a great time!The venue was beautiful and very accommodating. They were willing to work within our budget to design a customized menu for our guests. The decorations were wonderful, and everything went according to plan. My only wish was that the venue had been a bit better prepared with the beverages. We ran out of popular wine choices half way through the evening. Otherwise though, everything was wonderful and everybody had a great time!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Hi Janna!
Thank you for your kind words, it was truly a pleasure working with you. I will share your comments regarding the wine with our Food and Beverage Director to ensure your next event with us is even more successful. I look forward to working with you again in the future. -
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Erin Sent on 09/23/20084.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We rented a block of rooms at Doubletree after our wedding an all of our guests were very impressed!We rented a block of rooms at Doubletree after our wedding an all of our guests were very impressed!Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you very much! If there is anything you need in the future, we would love to host you again! -
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Waleska Sent on 04/21/20154.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
Planning a party at the Colonnade was very easy and the event went very smoothly. Rebecca helped even with services that weren't provided by the hotelPlanning a party at the Colonnade was very easy and the event went very smoothly. Rebecca helped even with services that weren't provided by the hotel -
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Shauna Sent on 06/23/20144.4 out of 5 rating4.4
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Quality of service 4.5 out of 5 rating4.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I had a lot of hiccups in working with the Colonnade leading up to my wedding... a lot. They charged huge amounts of money to the wrong credit card. Sometimes I had to ask a few times for a response to things. Contracts were sent over wrong. I got to the hotel the day before my wedding a little bit nervous about how they would handle this.
And they handled it so well that it overwrote all of my frustrations leading up to the wedding.
After playing musical coordinators for a while, I ended up working with Rebecca. She was always friendly, knowledgeable, and genuinely cared about how things went. It said something to me that, as we left the altar after the wedding, she gave me a big hug with tears in her eyes. It was so sweet and unexpected.
Had we been with Rebecca throughout the process (she started well after we were working on our event) I think I would have had much less frustrations leading up. Nonetheless, the day of was so perfect and everyone was so nice and accommodating that it made all of the frustrations worth it! Our event was beautiful, the food was incredible, and the staff at the hotel was awesome. For the price (which was much more reasonable than other Baltimore hotels), it really was quite a bargain.I had a lot of hiccups in working with the Colonnade leading up to my wedding... a lot. They charged huge amounts of money to the wrong credit card. Sometimes I had to ask a few times for a response to things. Contracts were sent over wrong. I got to the hotel the day before my wedding a little bit nervous about how they would handle this.
And they handled it so well that it overwrote all of my frustrations leading up to the wedding.
After playing musical coordinators for a while, I ended up working with Rebecca. She was always friendly, knowledgeable, and genuinely cared about how things went. It said something to me that, as we left the altar after the wedding, she gave me a big hug with tears in her eyes. It was so sweet and unexpected.
Had we been with Rebecca throughout the process (she started well after we were working on our event) I think I would have had much less frustrations leading up. Nonetheless, the day of was so perfect and everyone was so nice and accommodating that it made all of the frustrations worth it! Our event was beautiful, the food was incredible, and the staff at the hotel was awesome. For the price (which was much more reasonable than other Baltimore hotels), it really was quite a bargain.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you Shauna! It was truly a pleasure working with you as well! :) It was an honor to be a part of your day and getting to know you both. -
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Virginia Sent on 04/21/20124.4 out of 5 rating4.4
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
This was my daughter's Sweet 16 and the staff was friendly and proffessional.This was my daughter's Sweet 16 and the staff was friendly and proffessional.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you for the kind words! It was a pleasure working with you and I hope we have the chance to work together in the future. -
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Rochelle Sent on 11/07/20134.3 out of 5 rating4.3
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Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Inn of the Colonnade is such a beautiful unique place. We had our reception held there and having there was great! What brought our attenion the most to have it there was the dome painted as the sky! Amazing so gave in and said YES! Our first wedding specialist was okay and had a preserved and maybe shy personality. Once she left , we met a nice lady name Rebbecca Serrano who took over. She is such a sweet heart. She was very engaging, extremely nice, professional responsive, open minded, helpful, and kept on top of everything. We share to her our vision and she pulled it through. At the wedding reception we had a ball. The food was great, drinks, servers was on top of their game. Bell man and Vale parkung people carried such an great attitude. The Hospitality manger Ricardo start off as being nice and very helpful but on the day of our wedding, not so. We were a little disappointed of how he act. A few guests ( relaitives) mention about his attitude including I as well experienced had a problem with him. Not only that a few things or minor things happen at the reception so I share the following to Steve the building manager. Once everything was shared, Ricardo respectively apologize and the buidling manager gave us another a night of stay. I am looking forward for that and thank them as well. We enjoy our stay and and would to thank Rebecca and the rest of the staff for making our day. Thank you Inn of the Colonnade.
Mrs. AdamsInn of the Colonnade is such a beautiful unique place. We had our reception held there and having there was great! What brought our attenion the most to have it there was the dome painted as the sky! Amazing so gave in and said YES! Our first wedding specialist was okay and had a preserved and maybe shy personality. Once she left , we met a nice lady name Rebbecca Serrano who took over. She is such a sweet heart. She was very engaging, extremely nice, professional responsive, open minded, helpful, and kept on top of everything. We share to her our vision and she pulled it through. At the wedding reception we had a ball. The food was great, drinks, servers was on top of their game. Bell man and Vale parkung people carried such an great attitude. The Hospitality manger Ricardo start off as being nice and very helpful but on the day of our wedding, not so. We were a little disappointed of how he act. A few guests ( relaitives) mention about his attitude including I as well experienced had a problem with him. Not only that a few things or minor things happen at the reception so I share the following to Steve the building manager. Once everything was shared, Ricardo respectively apologize and the buidling manager gave us another a night of stay. I am looking forward for that and thank them as well. We enjoy our stay and and would to thank Rebecca and the rest of the staff for making our day. Thank you Inn of the Colonnade.
Mrs. AdamsInn at the Colonnade a Doubletree by Hilton Hotel's reply:
Thank you Rochelle! It was such an honor getting to know you both and being apart of your big day! I'm so happy that you chose us to host the monumental day in your life! -
Quality of service
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Carnita Sent on 12/23/20144 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Go in to consultation knowing what you want. Look over all documents before signing. Keep open communication with Rebecca.Go in to consultation knowing what you want. Look over all documents before signing. Keep open communication with Rebecca.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
Carnita, I'm happy I was able to work with you on your big day! It was a pleasure getting to know you :) -
Quality of service
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User1677042 Sent on 06/24/20143.7 out of 5 rating3.7
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
We only used the hotel for our block of rooms, NOT for the reception. It is in a beautiful setting by the Hopkins undergrad campus. Rebecca (mentioned in other reviews) was our main contact person and was pleasant during our interactions and responded quickly to emails. However, we found we had to initiate all conversations - like close to the deadline she didn't let us know that our block was filled. It was a busy weekend in Baltimore, and we ended up needing more rooms well in advance of the date, but these could not be provided to us. I just felt like we had to nag her a lot to make sure things were going as planned. We had arranged for an after party at the bar, but when our guests arrived at the time we had arranged with Rebecca, the bar staff insisted that we were supposed to have arrived an hour earlier. The concierge was very pleasant in direct conversations, but a number of our guests didn't receive their welcome bag until we told them to ask for it. For our guests with kids, the pool was closed for construction on Memorial day weekend.We only used the hotel for our block of rooms, NOT for the reception. It is in a beautiful setting by the Hopkins undergrad campus. Rebecca (mentioned in other reviews) was our main contact person and was pleasant during our interactions and responded quickly to emails. However, we found we had to initiate all conversations - like close to the deadline she didn't let us know that our block was filled. It was a busy weekend in Baltimore, and we ended up needing more rooms well in advance of the date, but these could not be provided to us. I just felt like we had to nag her a lot to make sure things were going as planned. We had arranged for an after party at the bar, but when our guests arrived at the time we had arranged with Rebecca, the bar staff insisted that we were supposed to have arrived an hour earlier. The concierge was very pleasant in direct conversations, but a number of our guests didn't receive their welcome bag until we told them to ask for it. For our guests with kids, the pool was closed for construction on Memorial day weekend.Inn at the Colonnade a Doubletree by Hilton Hotel's reply:
I am truly sorry you felt you had to nag and that your all of your guests did not receive a bag. Bringing things to our attention will only make us grow as a hotel and i appreciate your review! If there is anything you need, please feel free to contact the Colonnade and we will take care of you! -
Quality of service
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