Imperial Party Rentals Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
16 Reviews
74% recommend it
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User2166250 Sent on 06/06/2015I definitely recommend Imperial Party Rentals. We looked at 5 vendors for our beach wedding ceremony. Their price was the most reasonable (big plus when you're on budget). We had 50 chairs, covered tile floor for guest seating, wedding aisle, and big umbrella for our string musicians. Audrey and her assistant were always helpful and responsive via email and over the phone. Most importantly they are accountable on your wedding day. They were there since 7 am to set up for our 11 am wedding. -
User1409455 Sent on 10/29/2013Audrey K. and her company were a last-minute find and they came through for me like no other.
I contacted her three days before my wedding requesting to rent table linens and a cake stand and she had absolutely everything I needed.
Not only did she have everything in her immediate inventory, she had a wide array of sizes, colors and other options for me to choose from.
Her immediate response to my inquiry was amazing. Her prices are beyond reasonable. She saved me over $500 in equipment rentals alone.
I will continue to utilize her company for future events that I plan. She has everything you need. -
User1868428 Sent on 10/16/2014I was lucky enough to find Event Wire for all my wedding needs. Usually, I don't have time for reviews but this one had to be written. Please do not use them. Yes, they come in WAY cheaper than everyone else BUT they more than make up for it after the event by charging you for "missing/broken" items that never went missing or broke. They're rude if things go wrong, they can't prove that anything went missing, they don't return phone calls and they are not on time with deliveries. I am always looking for the better deal but honestly, had I known the headache they would have caused the few days leading up to my wedding and still (weeks after my wedding) - I would have paid the extra money to utilize another company. As you can imagine, a wedding is already stressful and expensive. You don't need your vendors adding to the stress and this company will do just that. -
![Deborah]()
Deborah Sent on 04/19/2011The prices at Imperial Party Rentals were very reasonable so my now wife and I decided to take a chance with them. We met about six months before to put the deposit down for chairs, linens, and a few other rental things. Overall the quality of their rentals were great. The linens were clean and pressed, the beverage containers were clean, and the chairs were intact. However, on the day of the pick we arrived in a Toyota Tundra king cab with a rack for the tie downs and were quickly challenged by Adrineh Khechadorian.
Basically, she (one of the owners) was upset at us for not bringing what she considered a "real truck" which she meant a v12 flat bed truck fully enclosed. At the time of the deposit, it was stated that this Toyota truck was what we would be using for the pick up which she said it was fine. Not only was I faced with her rudeness and chicanery but at times during the pick up she would come over and literally yell at me stating that the chairs were to high stacked up and threatening me that if anything happened to her dear chairs I would be faced with a $40 fee per chair. She also commented on my slightly dirty work truck which frankly was non of her business.
In the end, she did not let me stack the chairs pass five feet despite the security of the rack and tie downs. Out of the 120 chairs that we paid for, I was only allowed to take 78 of them. This was on Friday at 2pm 4/15/11 and I had to drop off the chairs in San Pedro and set them up myself along with everything else in time for the following day for our wedding on Sat. 4-16-11 at noon. Adrineh stated that I would have to come back for the rest of the chairs but I told her that it would be impossible because San Pedro was about a 45 minute drive and traffic would not allow me to come back in time. When I asked if I could pick them up the next day, she responded quite harshly that she had no clue what time they would be there. I told her that I needed to know since I was the groom and would have to set up everything with my groomsmen. Basically it was non of her concern so I left since I already was in a rush to take the chairs to our private wedding venue (community center). I called Adrineh that same day and told her that there was no way for me to pick up the rest of the chairs and that I would have to come early the next day and she told me that they would be open at noon. My wedding was at noon so there was no way for me to pick them up. After setting up those chairs from Imperial, I spent an hour looking for a local place that were able to rent me the chairs that I was not allowed to take from Adrineh. Fortunately I found a place although it was very stressful and a big inconvenience for us.
On the day of the return I was on time, and to my surprise Adrineh Khechadorian refused to give me back the money for 42 chairs that we did not rent, or that I literally never even carried out of her establishment. That was about $75 that we did not get plus all we got from her was a cold attitude of superior inferiority and vulgar remarks. I do not recommend this rental place despite their good prices.Imperial Party Rentals's reply:
Dear Kevin,
We appreciate your review and the testimonial that our quality and prices are great!
I hope that my response will assure you that in no way I was trying to upset you.
At the time when you placed your order, I did let you and Deborah know that it is rather difficult to pick up and return the rentals yourselves, taking the size of your order into account.
Not only, is it physically demanding but also stressful to spend the day before your most important day, dealing with the hassle of pick up and set up….
However, you said that since you had a suitable vehicle and had done several deliveries before, it would not be a problem for you.
I do admit that I was rather surprised when I saw the truck knowing that 120 chairs could not possibly fit in that truck, especially since the truck was not empty. I do apologize if I came across rude, but in no way my intention was to disrespect you. I certainly would not allow myself to yell at anyone let alone a customer. I simply said that you could not stack the chairs at that height due to safety reasons. Even though the chairs interlock, the maximum number of chairs allowed to stack for delivery is 25 (even in our box trucks, with heavy duty security belt).
Yes, I did say that if they break the replacement cost would be rather pricey, but most importantly it was hazardous and dangerous; for you driving and others driving or walking next to you. The chairs could have easily flown out of the truck and caused serious accidents.
If I checked, my intention was not to check on you but simply to make sure that it was done securely.
You are correct. It is not my business if the truck was clean or not. In no way my intention was to offend you. I merely said that the truck has dirt and small stones underneath and since you were picking up white clean chairs for a wedding, it concerned me. However, you assured me that you had brought towels to put under the chairs and I was thankful.
You did ask if Saturday pick up was an option and I said that you are welcome to pick up Saturday at noon or thereafter. Since among other deliveries, we had three wedding set ups on Saturday between 6 am and noon. I could not possibly guarantee that someone could be at the warehouse before noon.
You agreed to come back in two hours. However, Deborah called and said that you were stuck in traffic and could not come back. I expressed to her how sorry I was and explained to her again that I could not allow more chairs to be stacked in the truck. I even offered her to stay as long as it takes for you to be back, but she said that regardless you would not be able to come back. I also recommended that someone else who lives nearby to pick up the remaining chairs. You both said that it was ok and you will get by with what you have.
When you returned the rentals, I congratulated you and Deborah and articulated again how sorry I was, but unfortunately I could not possibly allow you to stack all those chairs due to safety reasons.
I asked you how everything was and you expressed that you were satisfied and everything worked out well.
Before you left, you did indeed ask me if I can credit you the $71 for the 42 chairs; but unfortunately based on your contract and our cancellation policy I was not able to do that. Especially since the white chairs are our bestseller and we were completely booked for the weekend. However I did tell you that I would make up for it and next time when you place an order I would discount you for that amount. You understood and agreed and left.
Again, I am very sorry if I offended you in anyway. Sincerely it was not my intention. I hope that you agree that I was unable to let you stack the chairs higher and why I commented on the debris (stones/dirt) in your truck.
Thank you for your business and we wish you and Deborah all the best!
Sincerely,
Adrineh Khechadorian
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