Hyatt Rosemont near O'Hare Reviews
Reviews
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4.8 out of 5 rating
4.8 out of 5 rating
21 Reviews
97% recommend it
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User2629603 Sent on 06/01/2016I was very pleased with the overall attentiveness and service of the staff. Everything worked out to perfection and I would go through this vendor again. -
User2606603 Sent on 05/12/2016Cassandra Mazur provides amazing support. I recently hosted a meeting at the Hyatt Rosemont and she was amazing! She helped me choose the right meeting space, catering, off-site dinner location, and was very quick in responding to my many...many...requests. I look forward to working with her in the future. -
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Jennifer Sent on 04/25/2016We absolutely LOVE the Hyatt Rosemont! You really get what you pay for, and I am so glad we went with them to book our stay for our wedding weekend!!! There were plenty of hotels in the area, but the quality of Hyatt Rosemont was just superb....I'm glad we didn't cheap out on this one!
We got there on a Friday afternoon to check in...we were a bit early, but the receptionist got us a room and our key in a jiff! We were on the 6th floor, which was a REALLY nice view; it was actually right across Rivers Casino! The hotel is very modern, we loved the art in the rooms, and it was overall a great experience.
Our situation was unique, since we requested to have double beds on Friday night, and a single King bed for Saturday night. The only thing they asked of us was to check out of the double bed room before noon, that way my bridesmaids and I could transfer and get ready in the King bed room. They accommodated us, we got settled in to the King bed room around 8am, and my husband and I were so satisfied with the whole experience.
We also requested to be on the same floor as one of our other guests, and that worked out perfectly too! My mother actually had to go back to the hotel after our ceremony, and when she told me the room key didn't work for her, she went to the receptionists' desk, and they gave her a new key and did not give her a hard time.
On Saturday night, my husband and I got to our room, and we found a nice surprise of two wine flutes, a big bottle of champagne, and chocolate covered strawberries!!!! We were both so happy and it was a really generous thing of them to do for us! Anyways, we checked out Sunday morning, and everything was perfect. Their Customer Service was awesome, the hotel was clean, and we had no problems. THANK YOU for making our stay as welcoming as it was, Hyatt Rosemont! We will recommend you to everyone we know :) -
User2447592 Sent on 11/30/2015Cassandra, the Catering, Banquet, and AV teams at Hyatt Rosemont Near O'Hare were outstanding! Everyone provided attentive customer service in a way that made you feel they really cared about your event at their hotel. All our event attendees enjoyed their time at the venue: the meeting space, their sleeping rooms, the food, and the service. Thank you. -
User2405386 Sent on 11/02/2015They were a great vendor to work with. Throughout the planning, they were very accommodating and helpful. The event day went very smoothly, with their help and guidance.
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User2604518 Sent on 05/11/2016The hotel was very accomodating and attentive to the needs of my event. -
User2612805 Sent on 05/18/2016Cassandra Mazur managed our event details. Annette managed our room block. Together, these ladies were able to manage all of my special requests. The banquets team also must be recognized for providing first class service. They anticipated my needs and would offer suggestions to ensure my guests were satisfied. When we unexpectedly ran short of sandwiches at lunch, the banquet team was quick to place an order for additional sandwiches. They also managed delivering the special vegetarian meals to my guests. This staff is very responsive and accommodating. I would recommend the Hyatt Rosemont for a meeting or large group event.
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User2606942 Sent on 05/13/2016Last minute accommodations were very helpful.
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User2147951 Sent on 05/26/2015Cassandra and her team were very responsive, professional and flexible throughout the planning and execution of the event; we had to make a few last-minute changes and they made everything low-stress and easy. Couldn't have asked for more!
We also received great feedback on the food, despite choosing a fairly basic menu. -
User2115192 Sent on 05/01/2015Make sure you find out if the hotel is doing any construction over the weekend of your event.
