House of JonLei Atelier Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
20 Reviews
75% recommend it
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![Shanese]()
Shanese Sent on 06/17/2021Wedding Dreams Fulfilled
I shared with GiGi in an email that there are many roads to a beautiful dress and I’m happy that mine path led me to her. It's a beautiful shop that offers great customer service, care and attention to detail. I can't be more pleased with my last minute but beautiful and perfectly matched wedding gown. 5 stars from me and if you don't know where to turn head to the National Harbor. There's a warm family vibe and a sweet smile to meet you at the door.I -
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User2540426 Sent on 02/23/2016The ladies at JonLei were absolutely amazing. I had bad experiences thus far with staff at other bridal shops. Prandie was amazing and knew just what I was looking for as soon as I said it. I said yes to the 2nd dress I tried on and couldn't be happier!!! Will be getting the remaining bridal party attire from this location just off the strength of the service alone.House of JonLei Atelier's reply:
Dear Private User,
Thank you so much for your recent review our out boutique and service! It truly was a pleasure assisting you in selecting the perfect gown and attire for your wedding day. We are still talking about how much fun we all had with you and your friends last weekend. We look forward to you all visiting with us again for another fun-filled appointment and celebration!!!
Until we see you all again, have a super fantastic weekend!
Cheerfully,
House of JonLei Atelier -
![Kisha]()
Kisha Sent on 12/16/2015Let me first start by saying here is where I found THE MOST beautiful dress I am ever going to wear. The service was awesome and I loved how GiGi knew what dress was perfect for me before I did. I highly recommend this place for finding the perfect dress. My dress not only took my breath away but it didn't put me in the hole either.House of JonLei Atelier's reply:
Hi Kisha,
Thank you for such a kind-hearted review!
We truly appreciate you allowing us to be a part of your wedding day! You had an idea in mind as to what you pictured and you were open. Your bridal gown and veil is just perfect for you! We are looking forward to seeing you again soon. -
User2047813 Sent on 02/22/2015Absolutely amazing! Service was great. My experience was the best at this boutique compared to the other bad experiences I had. My dress was gorgeous. I have no complaints whatsoever.
House of JonLei Atelier's reply:
Thank you very much for your kind review. We are truly honored to have been a part of your wedding day. As a valued customer of ours, on your next purchase with us we would like to extend a 10% discount towards your next purchase.
We hope to see you again soon, until then let us say, "Congratulations" to the newlyweds! -
![Shavonne]()
Shavonne P. Sent on 10/03/2021Brides/bridesmaids beware
BEWARE! They have HORRIBLE customer service!! Not ideal for weddings and proms if you want to guarantee you will have the dress you want in time!!! They do not allow refunds!! Us Bridesmaids decided to get our dresses here. They did not measure everyone correctly first off. We ordered the dresses months in advance. Some paid for their dresses in full. During those months she was not responsive, she didn't call the bride back for months. Other people had to call the shop for her to answer. The day our dresses were supposed to be there for our dress fitting (with people coming from out of town), they were not there yet and she didn't communicate that to anybody. The bride's grandmother had to call her that week and she finally answered. Even though the bride had just called right before that and left a message and the shop told her she was unavailable.
Finally, the one time she called the bride back, she told the bride that the dresses would not be delivered until a week before the wedding, and that was not guaranteed. So, we had to come up with a plan B. They offered her some dresses from their warehouse which was unacceptable and nothing like the original dress. We ended up getting dresses off the rack at David's Bridal, which matched the color and original style (which had excellent customer service and was very helpful!).
When the bride asked for a refund for those dresses (when did still did not have them), the owner stated that we signed agreements that did not allow for refunds. Only two bridesmaids has signed agreements. The other 4 bridesmaids (including myself) had never seen or signed such agreement. She still refused to give a refund for our dresses. DO NOT SHOP HERE! Save your money and patience. :)
House of JonLei Atelier's reply:
First, we thank you for your review. As you can see it has taken us a moment to respond because we could not find you in our system as one of our brides. With that said, we again apologize for the delay.
Although we know that all reviews will not be great we do try very hard to give great service. We were disheartened when we received your review as order all garments in time so they can be shipped and arrive in a timely manner. We were of course and still are dealing with a global pandemic (which is beyond our control and everything is delayed).
Your review states the gowns were ordered months in advance and that we did not measure you all correctly. Please note, as stated in the contract/receipt and explained to the bridesmaids, the normal production is four to six months (this does not include shipping). Also, special orders can run two to six weeks late. The bride and some of her bridesmaids had their initial appointment on March 21, 2021. At the end of the appointment, the bride stated she was going to think everything over. At that time, the consultant reminded the bride and the bridesmaids that we were in a global pandemic and the gowns are produced overseas, she suggested if these were the gowns they wanted they should order them at that time because we didn’t know where this pandemic was going to take us. At that time, the bride agreed and stated she had not put the pandemic into the equation. We then measured the bridesmaid that were there for the initial appointment, other measurements were called in (as the contract states, we are not responsible for measurements that are called in). As explained in the contract and verbally by the bridal specialist, alterations are always needed because are two to three sizes different than your normal dress size and are made to fit the fullest part of the person’s body. Yes, some bridesmaids did pay in full but some did not and some did not pay until the end of the requested month (which holds up the order). We answered every e-mail the bride sent to us and always answered her calls (one call was delayed as the consultant was sick and thought she had COVID and was out on sick leave). Another call was delayed because the consultant was in an appointment, but a return call was made. In April the bride scheduled a tentative bridesmaid 1st fitting appointment for August, it was explained to the bride the date given was an approximate shipping date given to us from the designer and it could change (especially since we were and still are in a global pandemic).
As soon as the designer notified us of the gown delay we notified the bride. We explained to the bride the pandemic had shut the country down where the gowns are produced and the designer was doing everything in their power to get the orders shipped. The designer then sent a personal letter to the bride explaining this delay and was not of any fault of House of JonLei Atelier and to not hold the retailer responsible. The designer offered and shipped a different selection of bridesmaids gowns in her requested color but the bride said that was unacceptable.
You are correct we do not give refunds, exchanges, cancellations, or returns because the designer does not allow for any of this (as stated in the contract).
We called and sent the bride an e-mail to notify her the gowns had arrived (which was two weeks before her wedding date). She and one of her bridesmaids came in, inspected each gown and the bridesmaid tried hers on. They spoke about how perfect the gowns was and that she only needed a hem alteration. The bride then asked the store owner if we sold or rented tuxedo ties and if so how soon could they come in. The store owner told her yes and if she wanted to rent them they would arrive the week of her wedding as all tuxedo rentals arrive.
Lastly, we are all trying to get through this global pandemic as best we can. The U.S. makes very little product, therefore, we have to rely on other countries to produce and import product and materials to us. If their country is shutdown, nothing is shipped until their government decides to do so. So yes, we hope that through this we will all be a little more patient and understanding, especially with small businesses trying to survive.
Again, we thank you for your review and are so very sorry the bridesmaids’ gowns were delayed. We also expressed this to the bride, but again she told us she didn’t want to hear it and it was unacceptable.
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User2317623 Sent on 09/15/2015The guy who works in this store is very unprofessional. He recommended me to get a size 4 wedding dress, when I am a size 2. I said yes because I thought he knew what he's doing. When my dress arrived after ordering, they didn't call me asap even though they know my wedding is coming up soon. I had to go to the store and ask first. Then, I saw my dress hanging and they wanted me to schedule an appointment for a fitting? Seriously? So I had to drive back to try on the dress. The dress was so loose. I had to take a couple of alterations which took a huge amount of tiem. A piece of advice, don't let them do the alterations. It was their way to get your money, by ordering from the designer a size that is bigger than your size so they can do your alterations and get paid. Go to other websites or apps that will help you find a person who does alterations, and check the reviews first. I loved my dress! But if ever you can find another place, go! Looking back, I have no regrets with my dress because the people who were dear to me were there when I found it. But this place and the only guy working there? If I can advice others, no! I went to other places to do fittings and trials, this one is the worst. Good thing they had the dress that I fell in love with.House of JonLei Atelier's reply:
Dear Private User, congratulations on your recent wedding!
We are however, sorry to hear that you were dissatisfied with us. We try our hardest to make sure that all of our customers have the happiest experience possible (after all we feel one of the best parts of your wedding day is the planning part). If you were unhappy with your consultant we would have loved to hear your concerns and we would have addressed them at that time along with your consultant. No customer should ever feel uncomfortable or dissatisfied. At the same time your gown was ordered in a size four (4) and that your normal dress size is a size two (2), and the gown was too big. As noted in our special order contract (signed by each customer); special orders are sized/ordered according to manufacturer's specifications and are not custom sized (unless requested and then there is an upcharge fee associated with that request). All gowns are two to three sizes different than your normal dress size and as a retailer for various designers we do not have any say regarding their size charts. At the same time we always, always go over the sizing chart with each and every customer so that they know what size is being ordered for them. We also ask each customer if they have any questions before they sign the special order contract and if there are questions we are always more than happy to answer/explain further. A bridal customer is always going to have more than one fitting; also as our contract states we do not require any customer to have their alterations provided by us. Our master seamstresses all have over 35 years of experience and their pricing is their pricing, this is why we do not quote their prices. We are again, happy that you walked down the aisle in the gown you fell in love with and that your wedding day was the most perfect day!
We send you well wishes and blessings galore!!! -
User2332899 Sent on 09/24/2015Ordered Tux for my husband, groomsmen, and fathers would assume this would be a nice place seeing that it was at National Harbour. They were very friendly but did not write any of the measurements down and come the week of the wedding had 4 tuxes the wrong size and never ordered one of them. On top of that they forgot the men's cufflinks and buttons. Did not give us a discount and had to drive an hour and half day of rehearsal to pick up tuxes. I also tried to call and email them to change order and no one responded so the fathers did not have vest at all. They are very nice people but should not be running a businessHouse of JonLei Atelier's reply:
Dear Private User,
We kindly thank you for your review. Reviews (good or bad) help us to improve.
After reading your review we took the time to check your file to see what happened so that it will not happen again. We’ve found that we have signed measurement forms/receipts for the groom, groomsmen, and fathers; which includes their measurements. Tuxedo jewelry was ordered for all of the tuxedos but unfortunately, were not sent along with the tuxedos from the tuxedo vendor. When we were notified that the tuxedo jewelry was omitted, we notified the tuxedo vendor and they shipped them to us overnight. We do however, admit there was one tuxedo that was sent to us by e-mail that had not been ordered but this tuxedo was ordered and received the very next day (one day before your wedding). As for tuxedo discounts, please know, all of the gentlemen in your party received a $20.00 discount off of their tuxedo rental. Although we spoke with the groom confirming the vest color for the father’s making sure the correct color was ordered, we did not receive an e-mail requesting a vest color change or voicemail message.
While we know that we cannot please every one of our customers we do whole-heartedly strive to do so. Your wedding day is one of the most memorable days of one’s life and every day we are thankful and feel it to be an honor when a bride and/or groom allows us to be a part of theirs.
Although there were a couple of hiccups (and we very much apologize for that) we wish you and yours many blessings and the happiest holiday season!
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User2745128 Sent on 08/28/2016If I could give this place negative stars I would. By far the worst experience I have ever experience in customer service-- in my 26 years of shopping, dining, traveling, ordering dresses as well this takes the cake.This place does not know how to take a proper measurement. I got measured by a shorter lady that initially told me I hid a size 18 well for a dress. I am in no way shape or form a size 18 dress, am I the skinniest in the world no but my previous bridal the biggest size I ever got was a 12-14. Which I expected with this. We try on a few dresses and find one I like and take the measurements. Go to check out-was told "oh hunni with the measurements you're a size 18 and due to that we must up charge you for that". So basically telling me you got to pay more because your fat. So I insisted to get a size down because I'm paying for it it's not their money, was told no and made to get the bigger size.Flash forward to yesterday when we went as a group to try on dresses. First of all they were rude as soon as we get in the door, no welcome no offer of excited you chose us- instead we were told the reservation was messed up and we needed to be very quick since they had another party coming in. Mistake #1 in customer service. We are there for a service, a BRIDE CHOSE YOU to take care of her bridesmaids on the biggest day of her life. We get to trying on, so these dresses weren't cheap they we're making a good penny off of us-- 1 yes I said ONE DRESS OUT OF TEN FIT. And I'm not just saying the expected alterations like a hem or slight boob adjustment, were talking basically having to re-create 10 dresses so we can look how we need to look. They ordered a 12year old girl a women's size 8 so you figure it out on your own how that went. To my personal experience I hated this place and I don't use that word much. They were the most unapologetic Unaccommodating staff in the world, I even think we worked with the owner/manager and she didn't even seem to give two shits.
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