Hotel Murano Reviews

We loved our wedding reception at the Hotel Murano in Tacoma. It was perfect!

We used Hotel Murano as the hotel of choice for our guests to book when it came to staying somewhere near by when we got married at the Historic 1625 in Tacoma. It was an amazing hotel to stay at, the guest staff was great and very helpful, it was easy to have a shuttle going back and forth to the event for people to use, and it was a great spot for brunch the next morning!
I also highly recommend staying on the patron floor if you can. The rooms and view at the top are amazing!

We used hotel Murano for our getting ready and wedding night:

Hotel Murano, where do I even start?! I booked two rooms; one night in a deluxe king and two nights in a patron king suite, spending around $1500. These were booked for my wedding weekend.

The deluxe king was booked for the groom and I never saw it, we said it was basically a standard hotel room.

The patron king suit was a disappointment from the night before we checked in. 1st when booking a room you are still required to pay for parking at $20 per night. 2nd not all of the elevators work to get to the 24th floor. Some you have to use a specific side of the elevator readers and one of them simply doesn’t read cards at all. Many people spent to much time riding it up and down. Arriving in the room, that I was under the impression is one of the largest, was unsatisfactory. The room is way smaller feeling then photos and description lead you to believe. The bathroom has a jetted tub, which if it was been working would have been great. Or maybe instructions? Maybe one of the light switches that did nothing needed to be on to make it work. Either way the bath would not turn on, and you don’t feel to safe in it under the huge crack in the ceiling above the tub. The shower has no water pressure and is in the jetted tub, so you have a tiny curtain to try and keep the warm Air in the shower. That doesn’t work, so you end up cold under a tiny weak flow of water. The robes were probably the best part of the room. At night you can hear creaky pipes when, I can only assume, the room above us flushed a toilet.

Overall I would not recommend Hotel Murano. It’s great if you love spending money on sub-par accommodations. I really wish I had toured the place first or gone with my gut and rented an airbnb.

The front staff was extremely unprofessional and made my weekend wedding way more hectic than it had to be. I was having my wedding there on a Sunday and had made reservations to stay in a suite the night before. I had 8 couples staying in the hotel and had used all of The Murano's vendors. I was given a gift card for my stay with a balance owed of $200.00. When I made the reservation they asked for the gift card number and NEVER once mentioned I would need to bring it with me. I assumed since they had given it to me and they had the gift card number that I no longer needed it. WELL that was not the case. When I went to check in with all of my wedding gear (dress, shoes, rings). I was told I could not check in without the gift card. I told them I had a voicemail from the Murano that mentioned the gift card number and that I didn't need it. I asked if I could put my credit card down they said NO, I asked if my fiancé could take a photo of the card and bring it in the morning at 10 AM, they said NO, I asked if I could put my wedding gear in the room so I didn't have to leave it in my car, they said NO. I explained that I had my bachelorette party and that I wouldn't be able to get it until much later. They did not care! I didn't drink at my bachelorette party and left it early so I could go retrieve my gift card which was over an hour away! Before I left Tacoma to Renton I asked the front desk again if I could just check in with my credit card. NO! So off I went to Renton at 12:30 AM, I got back to the hotel at 3:30 AM in bed by 4:30 AM. I had to be up at 8:30 AM to get a pedicure with my maid of honor. We ended up canceling that since my maid of honor was with me and spent the night with me in my suite. She was exhausted. I got up and off I went back to Renton to get my flowers and cake. I was so exhausted when I got back I didn't react in time when bell man actually turned my wedding cake on the side. It was in a box that on all four sides said three tiered cake.