Holiday Inn Rochester NY - Downtown Reviews
Reviews
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![Sara]()
Sara Sent on 08/20/2021Holiday Inn Downtown is a hidden gem in Rochester
I cannot stop raving about the Holiday Inn Downtown. From the very first email I received after inquiring to the day after our wedding- they were very responsive, flexible and amazing. Shannon, who gives you her all and doubles as your event coordinator- responded to all of my emails throughout, within hours, sometimes minutes. I cannot speak highly enough of her. We had booked pre-covid and rescheduled multiple times. Each time they worked with us with no problems.
Finally, this past July we were able to hold our wedding. It was nothing short of perfect and beautiful. The large ballroom was absolutely stunning with a little up lighting. We used in house centerpieces (which most places do not include) and the tables looked gorgeous. We didn't spend much on any extras, besides the up lighting and a couple sequin table clothes for the desserts and cake.... and the room still took our breath away.
All of our guests have told us the food was the best (which we agree) and the servers were very friendly and fast.
A good chunk of our guest list stayed in rooms at the hotel and had nothing but positive things to say and loved the convenience (parking is also on site and steps away from the front door, a huge plus in the city).
The quality you get for the reasonable price makes this a perfect wedding venue. DO NOT overlook this venue! It is recently updated, the staff goes above and beyond and honestly, you cannot beat their pricing.
We had both our ceremony and reception here and couldn't have been happier with everything. -
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![Christina]()
Christina Sent on 07/29/2021Amazing experience
5 stars they did an amazing job everything I hoped it would be -
![JAMIE]()
Jamie Sent on 07/07/2019Absolutely amazing!
Without a doubt, this was our easiest and best decision of the whole getting married process. Shannon is an absolute rock star. She was on top of everything and made the whole process so easy. She recommended almost every single one of our other vendors and not once did she steer us wrong. I can't say enough good stuff about this venue or Shannon. Our day (5/25/19) was absolutely amazing and a HUGE part of it is because of the professional, excellent staff at the HI downtown Rochester.
From Brendan joking with us in the morning as we got ready, to a few blips that were dealt with extremely discreetly and professionally, I enjoyed every single person on staff that made our day (and weekend) so wonderful. I would recommend this venue to anyone! Thank you Shannon!! -
![Rebecca]()
Rebecca Sent on 06/13/2019Reception in the tent was gorgeous!
We had our reception at the Holiday Inn on 6/1/2019 and everything was flawless! Shannon made everything so easy for us. She knew most of our vendors, answered all of our questions, and made the tent look gorgeous with all of our decorations. I highly recommend the tent! This is the only venue (that I know of) in Rochester with a tent that still has plenty of protection from the rain! -
![Shatora]()
Shatora Sent on 02/04/2019Meeting with my vendor for the first time.
The vendor was very, reasonable. The place was immaculate and I can vision myself getting married here. They offer many things and add one to make your day a dream come true. The wedding planner shannon is very knowledgeable on her job and makes you feel comfortable. Responds to questions in a reasonable amount of time. -
![Katelyn]()
Katelyn Sent on 01/28/2019Perfect wedding day !
Amazing wedding day! Thanks to Shannon who helped us through every step! Could not have asked for a better person to work with. Food was outstanding venue was perfect. -
![ashley]()
Ashley Sent on 12/04/2018Perfect Day
Everything was set up beautifully, Shannon guided us and helped us out so much, responded quickly, gave us great recommendations and advice. -
![Lauren]()
Lauren Sent on 01/03/2017Working with the Holiday Inn and Shannon was amazing. Any questions I had were answered in a timely matter, any concerns I had were taken care of well before the big day! We were very lucky to be able to have our wedding at the Holiday Inn. Our guests loved the s'mores bar and the food. -
![User1286886]()
User1286886 Sent on 08/11/2013Bunny Vahue and the whole event planning and catering team is amazing! From start to finish, they were professional, responded to our needs, and tailored our event to meet our personal needs. The staff was amazing, my mother and I planned the wedding, and at times it was difficult to have meetings due to my mother's schedule with her not living in Rochester. Bunny always accommodated our schedule sometimes coming on days when she was not working to answering emails very quickly (many times with in 30 minutes to an hour!) The food was delicious and considering how expensive weddings are, the value of everything that is offered in the package was a great deal. Our reception hall turned out beautiful!!! Any questions we had were answered, and the staff waited on us hand and foot. I didn't eat much during the reception and even something as simple as making sure a plate was set aside for me to eat upstairs in the bridal suite meant alot. The bridal suite was beautiful and it was so sweet of the staff to pay for our breakfast the next morning! I wholeheartedly recommend the Rochester Plaza for anyone who is looking for a reliable and professional staff, and a reasonably priced wedding package. -
Chelsi Sent on 07/02/2022
Terrible experience
When we booked the venue we thought it was great they had a pleasant coordinator who quit shortly after we booked with them. The director of sales filled in for her. He was not very organized and had no attention to detail. When we had our food tasting event it was lovely, the table settings were beautiful and the food presentation was beautiful and we picked out our favorite tasting items for our menu. Come the wedding day the general manger of the hotel was now in charge of coordinating the wedding and making sure everything should have gone right. The staff broke our champagne glasses and just set them on our table with out telling us they broke them. The table clothes were all uneven with high ends and low ends. When the food came out it was NOT the menu we had said we wanted and they served French fries to everyone instead of our baby red potatoes. They never provided us with our table side wine service during dinner. When we mentioned all our complaints to the general manager he cowered down and never showed his face again instead of trying to make things right. We also ordered a garbage plate bar for later in the evening and all we got was cheese burgers hotdogs and rolls. We were also two women getting married and they put out signs saying “ mr and mrs. Absolute waste of money. -
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