Holiday Inn Grand Haven & Spring Lake Reviews

40 | Spring Lake, MI
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40 Reviews for Holiday Inn Grand Haven & Spring Lake

Recommended by 94% of couples

4.7 out of 5.0
  • Quality of service 4.6
  • Professionalism 4.7
  • Flexibility 4.8
  • Value 4.6
  • Average response time 4.7

Awards

40

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  • Sam

    Sam · Married on 06/09/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I could not have picked a better venue for our reception. This place KNOWS WEDDINGS. The staff is extremely friendly, knowledgeable, and flexible. Sam Swiftney, their event coordinator, was the person who really made the day easy to plan and made it all run smoothly. He was helpful, friendly, and checked on us throughout the weekend (and throughout the entire planing process!) to ensure everything went off without a hitch. Thank you, Sam Swiftney! Their food is to die for (we had a buffet, but they also offer plated meals too). Everyone complimented us on the yummy food. The bar staff was friendly, despite our somewhat rowdy bunch! The rooms are spacious and clean. The grand ballroom was the perfect place for our daytime reception and had plenty of room for all 90+ guests and even our ridiculously-sized 18 person wedding party! The hotel itself is beautiful and sits on a beautiful waterfront view. This venue was perfect for us!

    Sent on 06/20/2018
  • R

    Rachel · Married on 09/03/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our wedding was made perfect by our Holiday Inn wedding coordinator, Sam. I felt like his only client whenever we met, spoke on the phone or emailed. His attention to detail, problem solving, ideas, and kindness was beyond my expectations! Every guest raved about how good the food was (we did a buffet dinner) and how beautiful their outdoor event space was (we had our wedding under the tent on the lawn). Weather was perfect (Labor day weekend wedding) and we couldn't have asked for a more perfect place to get married! Our guests enjoyed their stay! Overall- TOP NOTCH VENUE!!!! We were beyond impressed and wish we could re-live it again!!

    Sent on 09/18/2017
  • Brittany

    Brittany · Married on 08/13/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Definitely recommend! Molly, the coordinator, is so quick at replying to emails. She is also awesome to work with. If you think it's too expensive, talk to them. They're willing to make custom plans to suit your needs. The only thing that was chaotic really was the day of, before the ceremony, but that was partly to blame on it being a wedding, us, and the weather. One other downfall is if you're checking in as a guest staying at the hotel, you really can't check in until 3. Some of our guests ran into issues because our ceremony was at 4, so keep that in mind. Otherwise, I'm glad we booked here, and I'd recommend doing it too.

    Sent on 08/27/2016

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thanks Brittany! We were happy to be a part of your special day!
  • S

    Stacy · Married on 07/16/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I contacted and visited Holiday Inn Grand Haven-Spring Lake. Their representatives were very helpful, friendly and responsive. They took care to tend to the smallest details to be sure our event and stay were perfect. The area and service made for an extremely special day! We received so many compliments about how beautiful, intimate and touching our day was. People imagined that we had to put so much money into having such an exceptional event. That really was not the case. We made priceless memories that fit our budget. Everyone who stayed at Holiday Inn congratulated us, we truly received the love and support of not only the staff, but the community of people in Grand Haven. It was truly perfect in every way and we are thankful for the amazing memories. We can't wait to visit again to re-live the fond memories created there. Molly Rand gave me complete confidence in every aspect and I entrusted details with her without hesitation or question. Best Day/Best Decision!!!

    Sent on 07/30/2016

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you so much for your kind words! You were amazing to work with and I'm glad we were able to be a part of your special day!
  • B

    Bridget · Married on 09/04/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly Tuma was our wedding planner and she was amazing. She took care of everything and even put up with our constant emails with questions! We highly recommend using Molly at Grand Haven Spring Lake Holiday Inn. It was a beautiful venue and excellent food. Our guests loved the experience!

    Sent on 09/09/2015

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for your kind words! You were a pleasure to work with and I'm so glad I was able to be a part of you and Mark's special day!
  • B

    Brendin · Married on 07/17/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly and the venue staff of the Holiday Inn in the Grand Haven and Spring Lake are were the best. They not only were flexible, but also catered to our every need on our very special day. I would recommend this venue to any and everyone do to Molly's ability to make our special day so wonderful.

    Sent on 07/25/2015

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for your kind words! You were a pleasure to work with and we are happy we were able to be a part of your special day!
  • R

    Renee · Married on 05/24/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great place to have a Wedding Rehearsal dinner!

    Food was great and they were so flexible when one of the entrees was overcooked! They immediately found an alternative.
    Very helpful staff, wonderful to work with. Would definitely recommend them!

    Sent on 07/31/2015
  • User4848595 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Thank you for everything. Our evening was just magical!

    Sent on 03/05/2015

    Holiday Inn Grand Haven & Spring Lake's reply:

    You're welcome and thank you for the kind words! We are happy that we were able to be a part of your special day!
  • C

    Caitlin · Married on 10/18/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    From start to finish, everything was handled with amazing professionalism and friendliness. Any and all inquiries, requests, and suggestions were handled and/or answered usually within 24 hours with an incredible amount of flexibility. The biggest decision for our day (where to have the ceremony/reception) was the easiest because of the staff and management. Every detail was treated as though it were the most important. The atmosphere and food were nothing short of perfect!

    Sent on 11/02/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for your kind words Caitlin! You were a pleasure to work with and I'm glad that we were able to be a part of yours and Matt's special day!
  • L

    Leo · Married on 10/18/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our daughter's wedding was perfect! The staff was amazing and always willing to help. The property was perfect for a fall wedding and the guests loved it.

    Sent on 11/03/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words! Your family was a gem to work with!
  • C

    Connie · Married on 09/06/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Everybody and everything from start to finish exceptional! The FOOD WAS OUTSTANDING! Hats off to the kitchen!

    Sent on 09/09/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you Connie! It was a pleasure working with you and I'm glad that everyone enjoyed themselves!
  • J

    Julie · Married on 08/16/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The staff was excellent they were very helpful! Molly did a excellent job and made our night very special.

    Sent on 08/22/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words Julie and we are glad that you chose us to help celebrate your special day!
  • J

    Julie · Married on 08/16/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly Tuma and the staff made our wedding reception run smoothly and the lawn was the perfect place!

    Sent on 08/22/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thanks for the kind words Julie! We are happy that you chose us to help celebrate your big day!
  • H

    Holly · Married on 08/02/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly Tuma at Grand Haven/Spring Lake Holiday Inn was absolutely fantastic. She was professional while being incredibly caring, personable, and sweet. She went above and beyond the call of duty for us! We live 3.5 hours away and Molly was willing to meet with us on Sunday when our travel schedule permitted. In addition, I had trouble finding a hair/make up artist as the annual Coast Guard festival was going on. Molly was the one who made the contacts and found someone for me. I can't say enough wonderful things about Molly Tuma! She made planning a destination wedding stress free, simple, and easy. We LOVED the look of our reception (including the flowers which Molly put us in contact with as well), the wait staff was professional and pleasant, happy, and helpful. It was a wonderful wedding! Thank you Molly!

    Sent on 08/20/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words! It was a pleasure working with you and I'm so glad we were able to be a part of yours and Brian's special day!
  • K

    Kirstin · Married on 06/20/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly is a huge help and is a pleasure to work with. She is quick at responding to your questions via email or phone. She also makes sure everything is in place during the rehearsal and your special day

    Sent on 06/27/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words Kirstin! You were a pleasure to work with and we're happy you chose us to celebrate your special day!
  • N

    Natalie · Married on 06/14/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly Tuma at the Spring Lake Holiday Inn is an absolute joy to work with. She played a key role in ensuring our wedding and all the details came together they way we wanted. Molly is sweet, professional, organized and exceptionally quick responding to any concerns/questions.

    Living in Florida and planning a wedding in Michigan or any other state for that matter isn't easy. You most likely won't be able to see every decor component you are deciding on for your wedding. However, Molly did a fantastic job providing us pictures of everything we needed to make decisions on: lighting, linens, table sizes, floor plans. Her thorough communication helped us make the best selections for our needs.

    Thank you Molly, Collette, and the rest of the staff at Spring Lake Holiday Inn for a beautiful day. We enjoyed your great locations, excellent customer service, and hotel renovations. The best Looking Holiday Inn I have ever stayed at.

    Sent on 07/10/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words Natalie! We were very happy to be a part of yours and Matteo's special day. You both were a joy to work with. Thank you again and we look forward to you enjoying your one year anniversary with us!
  • B

    Brittany · Married on 02/15/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The entire Holiday Inn staff was absolutely wonderful. I could not be more pleased with the support they provided before on my wedding. We loved them so much, we booked our rehearsal dinner there as well! The food was delicious, the atmosphere was lovely, and the service was outstanding! I adored working with Molly Tuma and Collette Taylor. I got the opportunity to work very closely with Molly during the planning stages. She was kind, responsive, attentive, and always had my best interest at heart. I have nothing but wonderful things to say about the Holiday Inn- Spring Lake location! I can't wait to visit again!

    Sent on 02/24/2014

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words and taking the time to give us an amazing review. It was a pleasure working with you and being a part of your special day! Best wishes to you and Jake and I hope you are able to make many more memories with us!
  • User3576640 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly Tuma and the team at Holiday Inn provided the very best of service. The food was excellent as was the service! Molly was so helpful throughout our planning. She was quick to get back to us even though she had suffered a death in her family. That's dediicstion! We are grateful for all the services.

    Sent on 10/02/2013

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words, it was a pleasure working with you! Best wishes to you and Alan!
  • M

    Melissa · Married on 08/03/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Absolutely wonderful to work with! Everyone was so friendly and quick to help and answer any questions! They definitely made the wedding planning experience as easy as possible (from planning 3 hours away!) Holiday Inn Spring Lake and especially Molly Tuma made my day that much more incredible!!

    Sent on 08/10/2013

    Holiday Inn Grand Haven & Spring Lake's reply:

    It was a pleasure to work with you as well. I am glad that we were able to be a part of your and Jason's special day!
  • P

    Pete · Married on 07/21/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly and her team made everything flawless; she is a true professional and we would highly recommend her for any event you're planning.

    Sent on 07/22/2013

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words Pete. I am happy that I was able to be a part of Kody and Rob's big day!
  • K

    Karen · Married on 06/22/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly and the staff at Holiday Inn provided excellent service for our wedding event! They made sure every detail was taken care of starting weeks before the wedding up to the very end of the event. I would highly recommend the Holiday Inn Spring Lake for any event.

    Sent on 07/02/2013

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for your kind words Karen, you were a pleasure to work with! We are happy that we were able to be a part of Kailee and Ross' big day!
  • D

    Donna · Married on 06/08/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly was a pleasure to work with. I felt she went above and beyond to make our event so beautiful and stressless. I would highly recommend this venue to anyone looking for a great place to get married. We received so many compliments about the location and the wedding. Molly was a HUGE part of our success. We couldn't have done it without her. Thank you Molly, you did an AWESOME job!!!

    Sent on 06/12/2013

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words Donna! I enjoyed working with you and the whole family and I'm happy that I was able to be a part of the big day!
  • A

    Alexa · Married on 06/08/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Molly and everyone at the Holiday Inn were fabulous to work with! They kept me organized and catered to all of my needs. I couldn't imagine planning a wedding without them!

    Sent on 06/18/2013

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you for the kind words Alexa! I am glad that I was able to be a part of your special day!
  • M

    Mandy · Married on 07/27/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    It was a pleasure to due business with the event staff! All were very professional and extremely helpful....made my wedding day a breeze!!

    Sent on 09/12/2012

    Holiday Inn Grand Haven & Spring Lake's reply:

    Thank you Mandy. We enjoyed working with you and we were happy to be a part of yours and Kai's big day!
  • J

    Jessica · Married on 11/07/2009

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I can not say enough great things about Collette and the Spring Lake Holiday Inn. From the moment I sent Collette an email introducing myself, I have felt like her only bride (and I know there are many, many more than just me). She put every ounce of herself into our wedding making sure it was my perfect day. When my chair cover vendor came through with the most wrinkled chair covers ever, Collette personally took off every single one and put them through the drier to take out the wrinkles. She is accomodating, caring, empathetic and is simply the best. She will go to bat for her brides and make your day absolutely perfect. I can not thank her enough. She is AMAZING!!!
    The food was perfect, the staff was attentive, the bartending was quick and all of my guests felt at home from the hotel staff. I would not change a single thing about the Holiday Inn. It was the best reception I have ever been to--and I'm not being partial because it was my wedding. Collette and her team made it the best and made my wedding the best day of my life. THANK YOU!!!!!!

    Sent on 11/10/2009