Hilton Philadelphia City Avenue Reviews
View more informationReviews
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Quality of service 4.8 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
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Yessenia L. Sent on 05/16/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excited Mother of Bride
We were on our way to the museum and stopped by the Hilton. There was an event going on in the ballroom and we didn't want to get in the way. We asked the front desk if there were any ballrooms we could see and they called Randy. Randy was very busy but he was very helpful and kind and showed us the ballroom with the giant staircase. He gave us some information and we are very excited to set up a meeting with him to plan our daughter's wedding. The venue is beautiful, the staff is polite and he briefly discussed some packages that offer a great amount for a decent price. Thank you Randy, we look forward to planning our daughter's wedding with you and will be in touch very soon! A good first impression goes a long way for families planning these special events!We were on our way to the museum and stopped by the Hilton. There was an event going on in the ballroom and we didn't want to get in the way. We asked the front desk if there were any ballrooms we could see and they called Randy. Randy was very busy but he was very helpful and kind and showed us the ballroom with the giant staircase. He gave us some information and we are very excited to set up a meeting with him to plan our daughter's wedding. The venue is beautiful, the staff is polite and he briefly discussed some packages that offer a great amount for a decent price. Thank you Randy, we look forward to planning our daughter's wedding with you and will be in touch very soon! A good first impression goes a long way for families planning these special events! -
Quality of service
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Brandon F. Sent on 06/19/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great summer wedding experience!
We had a great lunchtime wedding reception at the Hilton City Avenue in June. Randy was very responsive during the planning process, particularly to specifics about our reception’s timing, and was very responsive to email, calls, and in-person conversations at the hotel site. Our food, cake, and decor was beautiful on the day of and we were able to have a special time celebrating with our guests. It was very reasonably priced compared to other options in or even nearby to Philly, and included complimentary parking unlike nearly any other reception site. Would definitely recommend it to any couple in the Philly area!We had a great lunchtime wedding reception at the Hilton City Avenue in June. Randy was very responsive during the planning process, particularly to specifics about our reception’s timing, and was very responsive to email, calls, and in-person conversations at the hotel site. Our food, cake, and decor was beautiful on the day of and we were able to have a special time celebrating with our guests. It was very reasonably priced compared to other options in or even nearby to Philly, and included complimentary parking unlike nearly any other reception site. Would definitely recommend it to any couple in the Philly area!Hilton Philadelphia City Avenue's reply:
Hi Brandon & Clarisse,
Thank you for your kind words on your experience and my details. It was my great pleasure to work with you. I wish you both much happiness and hope to see you as guests of another couple's reception.
Be well,
Randy -
Quality of service
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Destiny R. Sent on 05/22/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our Wedding Day
We love the Hilton! Our wedding was everything we envisioned it to be and we couldn't have asked for a better team to put it all together! The food is amazing and our guests loved the dessert display at the end of the night. My family has attended a few other events at the Hilton and when we decided to have our wedding there, we knew from the jump that it was the right decision! Everyone is so nice and our guests partied into the night and had a great time! Randy made everything super easy for us too and even recommended vendors for us to use which helped us a lot! Love the Hilton!We love the Hilton! Our wedding was everything we envisioned it to be and we couldn't have asked for a better team to put it all together! The food is amazing and our guests loved the dessert display at the end of the night. My family has attended a few other events at the Hilton and when we decided to have our wedding there, we knew from the jump that it was the right decision! Everyone is so nice and our guests partied into the night and had a great time! Randy made everything super easy for us too and even recommended vendors for us to use which helped us a lot! Love the Hilton!Hilton Philadelphia City Avenue's reply:
Hi Destiny,
Thank you for your kind words. It was great to see everyone on the dance floor all evening as you had planned. It is my passion to create events with joyous memories that last a lifetime.
All the best and much happiness,
Randy -
Quality of service
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Elizabeth C. Sent on 01/18/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent venue and staff!
We absolutely loved the Hilton Philadelphia on City Avenue! Randy was our wedding planner and he did everything for us! He made sure our day was magical from the start of the planning process to the end of our wedding day! We would absolutely recommend this venue to anyone looking to get married! You get your money's worth in so many ways but especially because the valet parking is included in the package price and the food was absolutely phenomenal! They even let us bring two additional people to our tasting and everyone loved the food! Randy even sat with us and took all of our suggestions! We were so pleased with everything! Thank you to Randy and the Hilton for making our day so special!We absolutely loved the Hilton Philadelphia on City Avenue! Randy was our wedding planner and he did everything for us! He made sure our day was magical from the start of the planning process to the end of our wedding day! We would absolutely recommend this venue to anyone looking to get married! You get your money's worth in so many ways but especially because the valet parking is included in the package price and the food was absolutely phenomenal! They even let us bring two additional people to our tasting and everyone loved the food! Randy even sat with us and took all of our suggestions! We were so pleased with everything! Thank you to Randy and the Hilton for making our day so special!Hilton Philadelphia City Avenue's reply:
Hi Elizabeth,
Thank you for your kind words. It was my great pleasure to work with you and provide a joyous celebration. I wish you both much happiness and look forward to having you visit and enjoy a glass of wine and snacks in our new Provisions Kitchen and Bar of as my guests. All the best!
Randy
Regards,
Randy -
Quality of service
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Shanaya W. Sent on 03/14/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing food and service!
I am SO late on writing this review but didn't want to miss the opportunity to shout out this hotel and Randy the manager. We planned our wedding under a lot of stress due to COVID and worried that our guests will not be able to attend. Randy helped us book the perfect venue, provided us with all the help we needed and even helped with picking vendors and planning the big day. He was there the entire day of the wedding, he gave us a room to get ready and made sure everything was super smooth for our big day. My husband and I are so grateful! Our food was amazing, we still have family that rave about it and the cake was so delicious! We still have some of it in the freezer! I love the Hilton and thank you again Randy for making our day so special!I am SO late on writing this review but didn't want to miss the opportunity to shout out this hotel and Randy the manager. We planned our wedding under a lot of stress due to COVID and worried that our guests will not be able to attend. Randy helped us book the perfect venue, provided us with all the help we needed and even helped with picking vendors and planning the big day. He was there the entire day of the wedding, he gave us a room to get ready and made sure everything was super smooth for our big day. My husband and I are so grateful! Our food was amazing, we still have family that rave about it and the cake was so delicious! We still have some of it in the freezer! I love the Hilton and thank you again Randy for making our day so special!Hilton Philadelphia City Avenue's reply:
Hi Shanaya,
Thank you for taking the time to share your experience. I hope many brides will read your review and reach out to me for a similar experience. I wish you both much happiness. I will always remember all of the emails, calls and visits leading up to your reception.
Regards,
Randy -
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A Sent on 07/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lovely Catering Manager!
Catering Manager Jeby is such a delight! My Fiance and I came across the Hilton on Wedding Wire and we loved the pictures and other reviews so much that I messaged them right away. Jeby was very helpful, kind and patient showing us the venue and giving us all the information. She definitely became a friend to us. The staff, food and the Hilton itself was also wonderful! We booked our wedding the next day and we can't wait until we say "I Do" at the Hilton Philadelphia City Avenue!Catering Manager Jeby is such a delight! My Fiance and I came across the Hilton on Wedding Wire and we loved the pictures and other reviews so much that I messaged them right away. Jeby was very helpful, kind and patient showing us the venue and giving us all the information. She definitely became a friend to us. The staff, food and the Hilton itself was also wonderful! We booked our wedding the next day and we can't wait until we say "I Do" at the Hilton Philadelphia City Avenue!Hilton Philadelphia City Avenue's reply:
Thank you for your kind words and for taking the time to review us Angelina! We look forward to planning with you and getting you prepared for the big day ahead! Enjoy the process of planning with Jeby and our catering and culinary team! -
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Long H. Sent on 10/15/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Venue and Ballroom
It was a wonderful experience working with Randy at Hilton City Avenue. They were able to accommodate for any quick and sudden changes in plans effectively and help drive key events on our big day. The Garden ballroom we were in for the reception fitted all our guests with 16 tables. Our rooms were nice with a great view over the reservoir across the street.It was a wonderful experience working with Randy at Hilton City Avenue. They were able to accommodate for any quick and sudden changes in plans effectively and help drive key events on our big day. The Garden ballroom we were in for the reception fitted all our guests with 16 tables. Our rooms were nice with a great view over the reservoir across the street.Hilton Philadelphia City Avenue's reply:
Hi Long,
Thank you and An for celebrating your reception with us. Your kind words are greatly appreciated. I wish you both much happiness.
Regards,
Randy -
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Joffie J. Sent on 09/30/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Thank you Jeby & Team!
Jeby is incredible! Her attention to detail, personality, and level of care helps the Hilton stand apart. Ultimately, we decided to proceed with another venue that worked better for us, however, throughout our entire process, we continually held Jeby and team as the gold standard. Highly recommend the Hilton City Ave!Jeby is incredible! Her attention to detail, personality, and level of care helps the Hilton stand apart. Ultimately, we decided to proceed with another venue that worked better for us, however, throughout our entire process, we continually held Jeby and team as the gold standard. Highly recommend the Hilton City Ave!Hilton Philadelphia City Avenue's reply:
Hi Joffie! Thank you so much for your kind words! We truly appreciate your review on our venue and the services provided by Jeby and the catering team! We wish you all the best throughout the planning process and a marriage filled with lots of love ahead! -
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Christie A. Sent on 12/21/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great location and great service
As my fiance and I were looking at venues, we fell in love with the Hilton. We fell in love with the Garden ballroom and the balcony. Jeby was also one of the reasons why we booked at the Hilton. She was so sweet, friendly and accommodating. She is willing to work with us on being creative and making our wedding reception special to us. We know that our day will be special at the Hilton and we look forward to planning.As my fiance and I were looking at venues, we fell in love with the Hilton. We fell in love with the Garden ballroom and the balcony. Jeby was also one of the reasons why we booked at the Hilton. She was so sweet, friendly and accommodating. She is willing to work with us on being creative and making our wedding reception special to us. We know that our day will be special at the Hilton and we look forward to planning. -
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Marissa Sent on 03/23/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolute amazing wedding manager
Although we did not book with the Hilton, I felt compelled to leave a review. The sales manager/event manager Jeby is absolutely amazing. She is responsive, empathic, and personable; everything a prospective bride craves in an event manager! She is the sweetest and most knowledgeable event manager I have ever met, and I sincerely appreciated all her expertise and advice. The venue is very beautiful and well priced. I highly recommend this venue to anyone; it would be a privilege to work with Jeby!Although we did not book with the Hilton, I felt compelled to leave a review. The sales manager/event manager Jeby is absolutely amazing. She is responsive, empathic, and personable; everything a prospective bride craves in an event manager! She is the sweetest and most knowledgeable event manager I have ever met, and I sincerely appreciated all her expertise and advice. The venue is very beautiful and well priced. I highly recommend this venue to anyone; it would be a privilege to work with Jeby!Hilton Philadelphia City Avenue's reply:
Hi Marissa! Thank you so much for your kind words! We truly appreciate your review on our venue and the services provided by Jeby and the catering team! We wish you all the best throughout the planning process and a marriage filled with lots of love ahead! -
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David D. Sent on 01/29/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Overall amazing experience
The Hilton was great to work with, especially Randy Schaller and Kris Wedul! They were responsive, respectful, informative, and open to any and all questions. They helped make the day a tremendous success even with the uncontrollable issues that were resolved prior to the event (power loss due to winter weather). Would highly recommend them if you are looking for a venue in the Philadelphia area (especially those seeking out kosher food accommodations).The Hilton was great to work with, especially Randy Schaller and Kris Wedul! They were responsive, respectful, informative, and open to any and all questions. They helped make the day a tremendous success even with the uncontrollable issues that were resolved prior to the event (power loss due to winter weather). Would highly recommend them if you are looking for a venue in the Philadelphia area (especially those seeking out kosher food accommodations).Hilton Philadelphia City Avenue's reply:
Hi Dave & Rena,
Thank you for your kind words. It was my great pleasure to provide a most joyous and exciting celebration. During our initial meetings, you were very focused on cuisine and quality service. It was great to receive so many compliments from your guests on the food selection, presentation and attentive service. I wish you both much happiness and look forward to seeing you both as guests of another family's' celebration.
Regards,
Randy
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Quality of service
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Megan B. Sent on 01/01/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely Blown Away!
If you are looking for a wedding venue that will give you the night of your dreams, look no further! From the day that we looked at this venue and met Randy, the coordinator, I knew this was where I wanted our wedding to be. Randy is the most professional and courteous person that you can work with, always with a smile on his face. He is so easy to work with, setting your mind at ease and knowing that in his hands, your wedding will be absolutely perfect. He is very responsive, getting back to you very quickly and ensuring that all of your needs are met. Every meeting we had with him was pleasant, and he made us always feel like an honored guest.
We had a few little out there requests for our reception, but Randy not only met them, but exceeded our expectations. He really knows how to make planning a wedding easy for you. I dropped off all of the extra decorations I had for the reception hall the night before the wedding, and he and his staff did a phenomenal job putting everything together and making the reception absolutely breathtaking!
Our wedding reception was absolutely phenomenal and PERFECT thanks to him. He and his staff checked in frequently throughout the night to make sure everything was running smoothly and if we or our guests needed anything. And the food was delicious! Several of our wedding guests are still raving about the food, as well as the awesome time that they had. They truly did a fantastic job giving us the wedding of our dreams, and we could not be more thankful for having the opportunity to work with Randy and putting our wedding in his hands.
Thank you again Randy for giving us the wedding of our dreams! The night was perfect and we truly had the time of our lives! I highly recommend booking your wedding here!If you are looking for a wedding venue that will give you the night of your dreams, look no further! From the day that we looked at this venue and met Randy, the coordinator, I knew this was where I wanted our wedding to be. Randy is the most professional and courteous person that you can work with, always with a smile on his face. He is so easy to work with, setting your mind at ease and knowing that in his hands, your wedding will be absolutely perfect. He is very responsive, getting back to you very quickly and ensuring that all of your needs are met. Every meeting we had with him was pleasant, and he made us always feel like an honored guest.
We had a few little out there requests for our reception, but Randy not only met them, but exceeded our expectations. He really knows how to make planning a wedding easy for you. I dropped off all of the extra decorations I had for the reception hall the night before the wedding, and he and his staff did a phenomenal job putting everything together and making the reception absolutely breathtaking!
Our wedding reception was absolutely phenomenal and PERFECT thanks to him. He and his staff checked in frequently throughout the night to make sure everything was running smoothly and if we or our guests needed anything. And the food was delicious! Several of our wedding guests are still raving about the food, as well as the awesome time that they had. They truly did a fantastic job giving us the wedding of our dreams, and we could not be more thankful for having the opportunity to work with Randy and putting our wedding in his hands.
Thank you again Randy for giving us the wedding of our dreams! The night was perfect and we truly had the time of our lives! I highly recommend booking your wedding here!Hilton Philadelphia City Avenue's reply:
Hi Megan,
I hope you and Marcel had a Happy New Year.
Thank you for your kind words. It was my great pleasure and passion to provide you, Marcel and your guests an evening with great cuisine, attentive service and joyous memories for a life time. I wish you both much happiness in the years to come. Please stop in for breakfast as my guests soon.
Regards,
Randy -
Quality of service
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Hannah M. Sent on 11/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
An amazing experience
Our wedding was 10/19/2019 and it was a great experience at the Hilton! Most of my family is from Pittsburgh, so the hotel was able to accommodate all of us. The bridesmaids and myself were given a room to get ready in. The bridal party was given a private room during cocktail hour as well. Randy Schaller was our wedding coordinator. He took care of us throughout the entire process. He was very accessible to my mom and myself. Randy is truly the best at what he does! We put our trust in him and he helped our vision come to life! Thank you so much to the Hilton and Randy!Our wedding was 10/19/2019 and it was a great experience at the Hilton! Most of my family is from Pittsburgh, so the hotel was able to accommodate all of us. The bridesmaids and myself were given a room to get ready in. The bridal party was given a private room during cocktail hour as well. Randy Schaller was our wedding coordinator. He took care of us throughout the entire process. He was very accessible to my mom and myself. Randy is truly the best at what he does! We put our trust in him and he helped our vision come to life! Thank you so much to the Hilton and Randy! -
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Jeruel M. Sent on 10/27/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Randy is the man
Went into to my wedding thanking it would be very stressful but Randy waa perfect and so was my weddingWent into to my wedding thanking it would be very stressful but Randy waa perfect and so was my weddingHilton Philadelphia City Avenue's reply:
Hi Jeruel,
Thank you for your kind words.
It was my great pleasure to provide you and Hannah many joyous memories that will last a life time. I wish you both the very best.
Regards,
Randy -
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Monique Sent on 10/22/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Simply Amazing!!!
We had our wedding on August 10, 2019 in the Garden Ballroom. The room is beautiful, and the balcony is an excellent touch for newlyweds to make their grand entrance as husband and wife. There was a total of 125 in attendance; our reception was everything we excepted and more! We are still receiving compliments on how wonderful everything came together that day. Randy and his team were amazing and an absolute pleasure to work with from start to finish! His staff, along with his preferred list of vendors understood my vision and executed every detail without complaints. Randy took care of EVERYTHING!-Recommendations for cocktail hour appetizers, entrée selections for my wedding day as well as my rehearsal dinner, napkin colors, table placement etc. Admittedly, I am very picky about food and everything tasted delicious. Any future bride should feel comfortable working with Randy. Trust me....the man knows what he is doing !!! You wont be disappointed!!!We had our wedding on August 10, 2019 in the Garden Ballroom. The room is beautiful, and the balcony is an excellent touch for newlyweds to make their grand entrance as husband and wife. There was a total of 125 in attendance; our reception was everything we excepted and more! We are still receiving compliments on how wonderful everything came together that day. Randy and his team were amazing and an absolute pleasure to work with from start to finish! His staff, along with his preferred list of vendors understood my vision and executed every detail without complaints. Randy took care of EVERYTHING!-Recommendations for cocktail hour appetizers, entrée selections for my wedding day as well as my rehearsal dinner, napkin colors, table placement etc. Admittedly, I am very picky about food and everything tasted delicious. Any future bride should feel comfortable working with Randy. Trust me....the man knows what he is doing !!! You wont be disappointed!!! -
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Mallory T. Sent on 06/16/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Garden Ballroom Fairy Tale
Our wedding reception in the Garden Ballroom was everything we could have ever wanted and more! We had 150 wedding guests that fit perfectly into the ballroom with a large space for dancing. Multiple people came up to us and told us the walk down the grand staircase for our grand entrance was like a from a fairy tale! Randy the banquet coordinator and manager was absolutely fantastic to work with throughout the entire wedding planning process up until the night of our reception. He was organized, helpful, and focused the entire evening. Randy took the time to make sure everything was running smoothly and that everything was taken care of. The other staff members of the evening were also very attentive and accommodating. The ballroom was beautiful and the decorations were arranged perfectly according to our requests. The food was delicious! From cocktail hour to the main course all the food was perfectly executed. It tasted just like the tasting we tried previously. We could not have asked for a more delightful evening! If you are looking for a wonderful venue with excellent service this is the place for you!Our wedding reception in the Garden Ballroom was everything we could have ever wanted and more! We had 150 wedding guests that fit perfectly into the ballroom with a large space for dancing. Multiple people came up to us and told us the walk down the grand staircase for our grand entrance was like a from a fairy tale! Randy the banquet coordinator and manager was absolutely fantastic to work with throughout the entire wedding planning process up until the night of our reception. He was organized, helpful, and focused the entire evening. Randy took the time to make sure everything was running smoothly and that everything was taken care of. The other staff members of the evening were also very attentive and accommodating. The ballroom was beautiful and the decorations were arranged perfectly according to our requests. The food was delicious! From cocktail hour to the main course all the food was perfectly executed. It tasted just like the tasting we tried previously. We could not have asked for a more delightful evening! If you are looking for a wonderful venue with excellent service this is the place for you!Hilton Philadelphia City Avenue's reply:
Hi Mallory! Congratulations to you once again from all of us at the Hilton Philadelphia City Avenue! Randy and the team had a wonderful time planning your wedding and seeing your vision come to light on the day of! We wish you a marriage filled with lots of happiness and love ahead! Thank you again for choosing the Hilton to host your beautiful wedding! -
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Sharmain Sent on 05/30/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Day Ever!!
Everything......and I mean everything was perfect. Randy Schaller made sure all was in order for our wedding!! The setup to the food was phenomenal. Kahya in house keeping provided excellent service. The front desk as well.
Thanks Hilton for a Perfect day!!Everything......and I mean everything was perfect. Randy Schaller made sure all was in order for our wedding!! The setup to the food was phenomenal. Kahya in house keeping provided excellent service. The front desk as well.
Thanks Hilton for a Perfect day!!Hilton Philadelphia City Avenue's reply:
Hi Sharmain! Congratulations to you once again from all of us at the Hilton Philadelphia City Avenue! Randy and the team had a wonderful time planning your wedding and seeing your vision come to light on the day of! We wish you a marriage filled with lots of happiness and love ahead! Thank you again for choosing the Hilton to host your beautiful wedding! -
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Susan B. Sent on 11/18/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Mother of the bride
Randy Schaller and staff at the Hilton
City Avenue Philadelphia were amazing!!
The level of service was impeccable!
My daighter’s wedding was there Saturday
November 17, 2018..
It was a fantastic evening, delicious and
plentiful food, professional staff and put that together with Randy in charge you will have an
unbelievable wedding. He is the best and their
level of service is not found anywhere!!
The Hilton is very lucky to have him.Randy Schaller and staff at the Hilton
City Avenue Philadelphia were amazing!!
The level of service was impeccable!
My daighter’s wedding was there Saturday
November 17, 2018..
It was a fantastic evening, delicious and
plentiful food, professional staff and put that together with Randy in charge you will have an
unbelievable wedding. He is the best and their
level of service is not found anywhere!!
The Hilton is very lucky to have him. -
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Marissa Sent on 05/19/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We used this vendor in July 2016 for our wedding and started working with the hotel and Randy Schaller in particular about one year prior to that. This hotel was very recently renovated from top to bottom (hotel rooms, ball rooms, lobby etc). It also has a separate kosher kitchen which was important to us as separate catering did not have to be brought in. We also loved that the room rate for guests was very reasonable and very convenient for guests as they just has to go upstairs. They also have sufficient ballrooms for weddings of any size and it was great that they didn't need to reuse any of the rooms. (I.e. We have been to weddings where they turn over the ceremony room to be the reception room durIng the cocktail hour.). Randy as the event coordinator also added a significant amount of value and had significant attention to detail and really did act as a "day of" wedding coordinator. Further, he gave good recommendations for vendors, some of which we used.We used this vendor in July 2016 for our wedding and started working with the hotel and Randy Schaller in particular about one year prior to that. This hotel was very recently renovated from top to bottom (hotel rooms, ball rooms, lobby etc). It also has a separate kosher kitchen which was important to us as separate catering did not have to be brought in. We also loved that the room rate for guests was very reasonable and very convenient for guests as they just has to go upstairs. They also have sufficient ballrooms for weddings of any size and it was great that they didn't need to reuse any of the rooms. (I.e. We have been to weddings where they turn over the ceremony room to be the reception room durIng the cocktail hour.). Randy as the event coordinator also added a significant amount of value and had significant attention to detail and really did act as a "day of" wedding coordinator. Further, he gave good recommendations for vendors, some of which we used. -
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Scott Sent on 09/20/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
When my wife and I were looking for a nice Jewish and Kosher wedding that was going to include a Shabbos weekend, the Hilton City Avenue Philadelphia fit the bill. Randy and his staff were great to work with during our event over the three-day weekend of events. The Hilton, while managing several other affairs going on that weekend, made sure we did not ever feel neglected, by us or our guest. All of our guests had a wonderful weekend, the food was excellent, and all our needs were met or surpassed. Joyfully, three months later we are still receiving complements about our wedding and weekend events at the Hilton on City Line Avenue. Randy did an amazing Job guiding us throughout the entire wedding process. He presented us with numerous options and alternatives, allowing us to present an event that catered to our personalities, giving us both an event that we were extremely proud of.
A thousand thanks again!
When my wife and I were looking for a nice Jewish and Kosher wedding that was going to include a Shabbos weekend, the Hilton City Avenue Philadelphia fit the bill. Randy and his staff were great to work with during our event over the three-day weekend of events. The Hilton, while managing several other affairs going on that weekend, made sure we did not ever feel neglected, by us or our guest. All of our guests had a wonderful weekend, the food was excellent, and all our needs were met or surpassed. Joyfully, three months later we are still receiving complements about our wedding and weekend events at the Hilton on City Line Avenue. Randy did an amazing Job guiding us throughout the entire wedding process. He presented us with numerous options and alternatives, allowing us to present an event that catered to our personalities, giving us both an event that we were extremely proud of.
A thousand thanks again!
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Quality of service
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Jasmine Sent on 06/16/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I can't say how thankful my husband and I are to Randy for his service. He was accommodating and professional the entire process. I attended my best friend's wedding three years ago at the Hilton and was looking for a new venue but they surprised me by redoing the lobby, suites, and ballroom. I was confident that Randy would deliver on our wedding day so I focused on the most important thing; entertaining our family and friends. The food was spectacular and our guests raved about it to my husband and I all the time at our dinner parties. I hope that other people get to experience the same joy and happiness as my husband and I did on our wedding and I attributed a large part of it to the Hilton City Line and Randy.I can't say how thankful my husband and I are to Randy for his service. He was accommodating and professional the entire process. I attended my best friend's wedding three years ago at the Hilton and was looking for a new venue but they surprised me by redoing the lobby, suites, and ballroom. I was confident that Randy would deliver on our wedding day so I focused on the most important thing; entertaining our family and friends. The food was spectacular and our guests raved about it to my husband and I all the time at our dinner parties. I hope that other people get to experience the same joy and happiness as my husband and I did on our wedding and I attributed a large part of it to the Hilton City Line and Randy. -
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Heather Sent on 02/04/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I could not have dreamed of a more perfect wedding day. Before committing to having our wedding at the Hilton I was scared that planning a wedding would drive us crazy. Randy was there every step of the way to help us find the florist, dj, and photographer. Our guests were very pleased with the venue and quality of the food.My husband and I could not have dreamed of a more perfect wedding day. Before committing to having our wedding at the Hilton I was scared that planning a wedding would drive us crazy. Randy was there every step of the way to help us find the florist, dj, and photographer. Our guests were very pleased with the venue and quality of the food. -
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Amanda Sent on 01/11/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our reception at the Hilton on City Ave. Randy Schaller, the director of events, was so amazing. He really provided us with an immense amount of help. He understands the business and is very accommodating on all matters. We used their kosher catering division, which included a wedding cake, linens, servers, and open bar with bartenders, of course. The venue is beautiful. People loved the food, they loved everything!! This is worth the investment for your special occasion.We had our reception at the Hilton on City Ave. Randy Schaller, the director of events, was so amazing. He really provided us with an immense amount of help. He understands the business and is very accommodating on all matters. We used their kosher catering division, which included a wedding cake, linens, servers, and open bar with bartenders, of course. The venue is beautiful. People loved the food, they loved everything!! This is worth the investment for your special occasion. -
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Courtney Sent on 07/22/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I highly recommend the Hilton City Ave! We were so happy with our wedding! Randy was absolutely wonderful to work with! He was extremely responsive, worked with us to stay in our budget, and took care of everything that we needed! He put together a beautiful wedding for us!I highly recommend the Hilton City Ave! We were so happy with our wedding! Randy was absolutely wonderful to work with! He was extremely responsive, worked with us to stay in our budget, and took care of everything that we needed! He put together a beautiful wedding for us! -
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Jeanne Sent on 07/06/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Randy is an absolutely fabulous director of catering and was the key to my daughter's flawless wedding reception and bachelorette dinner!! Friends an family are still referring to it as "the wedding of the year!" The City Avenue Hilton facilities are first class!!Randy is an absolutely fabulous director of catering and was the key to my daughter's flawless wedding reception and bachelorette dinner!! Friends an family are still referring to it as "the wedding of the year!" The City Avenue Hilton facilities are first class!! -
Quality of service
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