Hilton Chicago/Oak Lawn Reviews
Hilton Chicago/Oak Lawn
Oak Lawn, ILReviews
4.5 out of 5 rating
4.5 out of 5 rating
15 Reviews
91% recommend it
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![Yvette]()
Yvette H. Sent on 08/10/2022Beautiful set up, Exceptional Service,Food was Very Exceptional. Great Customer Service and Venue to book. Amanda was the best!!
I appreciate all that was done, personalities of everyone involved was exceptional. You guys made our Day Memorable beyond measure. I truly appreciate all that was done!
Yvette Jackson -
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![Erica]()
Erica Sent on 08/19/2018I began corresponding with Angela Freeman the Director or Catering at the Hilton last April. I emailed her for information on wedding packages and she immediately responded with thorough information. My now husband and I set up an appointment and we were BEYOND IMPRESSED!! Angela was so informative, consistent, thorough professional, patient, accomodating and one of the best professionals I have ever worked with during wedding planning and in my career. The Hilton was the best venue for our wedding celebration! The location. the package options for various budgets, working with Angela I mean it's a win win all around. We chose the all inclusive package that took care of all our wedding reception needs and not only were we impressed but our guests are still talking about how beautiful and elegant everything was and how great the service was. We thank Angela for helping to make our vision come to life.Hilton Chicago/Oak Lawn's reply:
Thank you so much Erica!!!! I LOVED working with both of you every step of the way!!!! -
![Matthew & Erin]()
Erin Sent on 11/26/2018Literally nothing negative to say!
If you are debating even AT ALL, stop! Do it! Book The Hilton Chicago/Oak Lawn. They are absolutely worth every single penny! My phone began auto-correcting the wedding coordinator's name from "Angela" to "Angel" and I stopped changing it!! Her average response time was quite literally an hour! When you are planning a wedding that is priceless! Furthermore, she never once said no to anything we requested! She would say that they were unable to accommodate my request in THAT way, but they COULD make it work in this alternative way. It showed they genuinely cared about making it everything we wanted and took the time to figure out a way to make that request work instead of just saying no! And they set up everything for you while you're enjoying your big day & ceremony! I just cannot say enough positive things about them. JUST DO IT!
(Oh, and everyone did say the dance floor was large & in great condition and food tasted good - not like "good for wedding food" but ACTUALLY good. That's unique! And she let us incorporate craft beer and an ice cream buffet bar!! Just so awesome).Hilton Chicago/Oak Lawn's reply:
Thank you so much for your review Erin! I had a blast planning with you and Matt and your centerpieces forever! They were incredible!!! -
User1511326 Sent on 01/18/2014I can't say enough about how helpful the entire staff was for our wedding. Our original coordiantor did not give us correct information but I have to thank Heather who took over coordinating our wedding two months before our wedding date and made the process so much smoother. They were so flexible and amazing to work with.Hilton Chicago/Oak Lawn's reply:
Congratulations on your wedding. It was such a joy to share your special day with you. Thank you for sharing your comments on wedding wire as it helps other Brides-to-be when they are looking for locations. We wish you many amazing year together.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Chicago/ Oak Lawn -
User1502456 Sent on 01/09/2014We had our wedding reception at the Oak Lawn Hilton. The entire experience was wonderful from dealing with Heather in the planning aspect to our wedding reception as a whole. The wait staff were wonderful during the reception and made sure that all of our guests had a wonderful time. They were also attentive to my new husband and I during our reception. My husband and I spent the evening at the Hilton and we were amazed at the little touches Heather left for us in our suite. It just made the experience even more special for the both of us.Hilton Chicago/Oak Lawn's reply:
Congratulations on your recent wedding! We are honored to have shared your special day with you and appreciate you taking the time to share your feedback. We certainly do strive to provide all of our brides with the level of service that you described you received during your reception and I will certainly make sure I acknowledge the entire staff for their efforts. We will be certain to recognize Heather for the positive impact she had on your experience. We wish you a lifetime of happiness and look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Chicago/ Oak Lawn -
![Missy]()
Missy Sent on 01/03/2019Good but not without its issues...
We were accommodated well at the Hilton. It was a great location and the rooms were nice. One of the biggest problems we really had was that we were told at the time of our original block that the pool would be available but when we arrived, we found out the hotel was renovating and the pool was out of the commission (one of the main reasons we booked with them). Unless it was an impromptu renovation, we weren’t told about this. Also there were no fridges in the rooms, and a few people were told on the phone they would get the room rate we were promised and were nearly charged full price at checkout.
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