Hilton Baton Rouge Capitol Center Reviews

Reviews
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4.7 out of 5 rating
4.7
Very good
16 reviews
Recommended by 94% of couples
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Quality of service 4.7 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
16



+2
User photos

Weddingwire
4.7/5
16 reviews
Google
4/5
2393 reviews
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Featured
Lori Sent on 03/28/20225 out of 5 rating-
Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
A Magical Night
We chose the Hilton Capitol Center for our Wedding and Reception. This worked out great as we had a large number of out of town guests. Jaynie was our point of contact and took us from the beginning discussions through to the wedding day. She was a true professional. She assisted with the ballroom design for the reception which included the tables, stage and dance floor. Felica and her staff carry out the design that is selected. She worked well with all of our vendors to ensure everything would run smoothly. The Hilton provides a food tasting for people with upcoming events. They prepare all of the items on the catered menu for the tasting. Everything was DELICIOUS! The menu has been well thought out with a wide array of appetizer choices along with a Gourmet Mac N Cheese Bar, Fruit and Charcuterie Display, Gumbo and Bisque Station, Blackened Prime Rib and Orange Jalapeno Braised Brisket Carving Station, Seafood Station. At the end of our Reception, we had a Beignet Bar for our guest to enjoy. We had many compliments on the food. The wedding was in the 10th floor Heidelberg Ballroom which is beautifully appointed overlooking the city and the river with balconies. Our reception was in the 1st floor Riverview Ballroom with views of the river and large enough to accommodate a large party of guests , over sized stage and dance floor. The Hilton provides the newly married couple a lovely private meal with candles and flowers prior to the reception. For our private meal Bette provided excellent attention to detail. Friendly and attentive bellmen and valet staff. Herb provided outstanding service to our guest and to ourselves in ensuring everyone was taken care of quickly and efficiently upon arrival. Front desk personnel were very professional. Very reasonable block room rates and Monet was helpful adding rooms to our block as needed before the cutoff date. The Hilton provides a black town car for the couples departure. Herb made sure it was washed and detailed. We rented the Mezzanine suite for the bridal party. This suite has 3 bedrooms, very large bathroom with free standing modern tub and oversized shower. Area with lighted mirror for make up application and hair styling, large living room and kitchen. The Huey Long Suite was perfect for the groomsmen to get ready in. Large entry with living room with sectional sofa, kitchen, well appointed bedroom with oversized bathroom. The Hilton works well with your other wedding vendors to make your event a stress free special day. I highly recommend the Hilton Capitol Center for any event.We chose the Hilton Capitol Center for our Wedding and Reception. This worked out great as we had a large number of out of town guests. Jaynie was our point of contact and took us from the beginning discussions through to the wedding day. She was a true professional. She assisted with the ballroom design for the reception which included the tables, stage and dance floor. Felica and her staff carry out the design that is selected. She worked well with all of our vendors to ensure everything would run smoothly. The Hilton provides a food tasting for people with upcoming events. They prepare all of the items on the catered menu for the tasting. Everything was DELICIOUS! The menu has been well thought out with a wide array of appetizer choices along with a Gourmet Mac N Cheese Bar, Fruit and Charcuterie Display, Gumbo and Bisque Station, Blackened Prime Rib and Orange Jalapeno Braised Brisket Carving Station, Seafood Station. At the end of our Reception, we had a Beignet Bar for our guest to enjoy. We had many compliments on the food. The wedding was in the 10th floor Heidelberg Ballroom which is beautifully appointed overlooking the city and the river with balconies. Our reception was in the 1st floor Riverview Ballroom with views of the river and large enough to accommodate a large party of guests , over sized stage and dance floor. The Hilton provides the newly married couple a lovely private meal with candles and flowers prior to the reception. For our private meal Bette provided excellent attention to detail. Friendly and attentive bellmen and valet staff. Herb provided outstanding service to our guest and to ourselves in ensuring everyone was taken care of quickly and efficiently upon arrival. Front desk personnel were very professional. Very reasonable block room rates and Monet was helpful adding rooms to our block as needed before the cutoff date. The Hilton provides a black town car for the couples departure. Herb made sure it was washed and detailed. We rented the Mezzanine suite for the bridal party. This suite has 3 bedrooms, very large bathroom with free standing modern tub and oversized shower. Area with lighted mirror for make up application and hair styling, large living room and kitchen. The Huey Long Suite was perfect for the groomsmen to get ready in. Large entry with living room with sectional sofa, kitchen, well appointed bedroom with oversized bathroom. The Hilton works well with your other wedding vendors to make your event a stress free special day. I highly recommend the Hilton Capitol Center for any event. -
Quality of service
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Deanna Sent on 06/28/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Jaynie Collier - Hilton Capitol Center Baton Rouge
Jaynie Collier was amazing! Her expertise in assisting in the planning of my daughter’s big day took the stress off of me. She was always responsive to our questions and that is so important. Jaynie does a good job of disclosing and itemizing the cost of their services. The Hilton overall was a great experience for us and our guests. The staff was friendly and helpful. The food was excellent and the reception was everything my daughter had envisioned. Because of Jaynie and the Hilton staff, I was able to be the ultimate hostess! The smiles on our guests’ faces reflected exactly what my daughter wanted - a celebration!Jaynie Collier was amazing! Her expertise in assisting in the planning of my daughter’s big day took the stress off of me. She was always responsive to our questions and that is so important. Jaynie does a good job of disclosing and itemizing the cost of their services. The Hilton overall was a great experience for us and our guests. The staff was friendly and helpful. The food was excellent and the reception was everything my daughter had envisioned. Because of Jaynie and the Hilton staff, I was able to be the ultimate hostess! The smiles on our guests’ faces reflected exactly what my daughter wanted - a celebration! -
Quality of service
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Traharolyn Sent on 05/17/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Alonna was awesome!
Alonna was extremely busy as we dropped in during a weekend with multiple conferences, she took time to explain everything to us and followed up as well.Alonna was extremely busy as we dropped in during a weekend with multiple conferences, she took time to explain everything to us and followed up as well. -
Quality of service
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Melanie Sent on 06/28/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Best summertime wedding venue
My daughter and her groom were married this past weekend at the Hilton BR Capitol Center. It was everything we planned for and more. From the beginning we dealt with Jaynie and she was amazing to work with. She answered every question, and they were many and she put my mind at ease. At the reception, the tables and chavari chairs were set up as planned, the uplighting was beautiful and the bars were fully stocked. The food was better than we could have planned. There were so many choices and we had a great time at the taste testing back in February. The chef really out did himself. The hotel appeared to be sold out, but the bellman and valet's are to be commended on a job well done. Although, we had no control over a hot steamy night, it cooled down a bit and we saw the most amazing sunset over the Mississippi River bridge. It just added to our perfect evening. Leslie and Ellie assisted in the final preparations and we so pleased. I would highly recommend the Hilton for your "big day"!My daughter and her groom were married this past weekend at the Hilton BR Capitol Center. It was everything we planned for and more. From the beginning we dealt with Jaynie and she was amazing to work with. She answered every question, and they were many and she put my mind at ease. At the reception, the tables and chavari chairs were set up as planned, the uplighting was beautiful and the bars were fully stocked. The food was better than we could have planned. There were so many choices and we had a great time at the taste testing back in February. The chef really out did himself. The hotel appeared to be sold out, but the bellman and valet's are to be commended on a job well done. Although, we had no control over a hot steamy night, it cooled down a bit and we saw the most amazing sunset over the Mississippi River bridge. It just added to our perfect evening. Leslie and Ellie assisted in the final preparations and we so pleased. I would highly recommend the Hilton for your "big day"! -
Quality of service
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Melinda Sent on 01/25/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Ellie was wonderful to work with and a true professional!! The kitchen team did a wonderful job with food and presentationEllie was wonderful to work with and a true professional!! The kitchen team did a wonderful job with food and presentation -
Quality of service
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Dearing Sent on 11/14/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The entire process from the initial booking to the event date was simple and uncomplicated! Ellie took care of me every step of the way! Always available for questions and suggestions! All of the event staff went above and beyond to make sure we had everything we needed, and we were well taken care of all night!The entire process from the initial booking to the event date was simple and uncomplicated! Ellie took care of me every step of the way! Always available for questions and suggestions! All of the event staff went above and beyond to make sure we had everything we needed, and we were well taken care of all night!Hilton Baton Rouge Capitol Center's reply:
Dearing, it was so much fun being a part of your event planning. The entire staff couldn't stop talking about how awesome it was to see it all come together! -
Quality of service
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Kerry Sent on 11/13/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Ellie was our sales representative. She went out of her way to give us the best experience we could have at the Hilton Downtown Baton Rouge. The room view was totally outstanding. Our guests and our speaker enjoyed the ambience of your hotel and the view of the fabulous Mississippi River. Definitely a place to visit and use for your convention space.Ellie was our sales representative. She went out of her way to give us the best experience we could have at the Hilton Downtown Baton Rouge. The room view was totally outstanding. Our guests and our speaker enjoyed the ambience of your hotel and the view of the fabulous Mississippi River. Definitely a place to visit and use for your convention space. -
Quality of service
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Warren Sent on 12/08/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I have recommended your facility to several engaged couples. Our experience was exceptional.I have recommended your facility to several engaged couples. Our experience was exceptional.Hilton Baton Rouge Capitol Center's reply:
Warren, it was such a pleasure working with you and your family. Thank you for choosing the Hilton Capitol Center. Let us know if we can be of service in the future! -
Quality of service
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Alexa Sent on 12/02/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My guests said that they loved the layout of the reception and the food was terrific. You want your guests to enjoy every bit of the reception and for it to be a memorable event. I wouldn't change a thing!My guests said that they loved the layout of the reception and the food was terrific. You want your guests to enjoy every bit of the reception and for it to be a memorable event. I wouldn't change a thing! -
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User2074482 Sent on 03/27/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The Hilton was the perfect place for our wedding reception. We had our reception in the Heidelberg Room on the top floor. Grace, the catering manager was great to work with. She worked very well with our wedding planner and answered all the questions we had. We went for a tasting about two months before and the chef came to present the food. It was all so delicious and we got a lot of complements on it from our guests. The bartenders were also great!! We also had a great sunset and view from our reception room overlooking the MS river. The Hilton also had chocolate covered strawberries and champagne delivered to our honeymoon suite that night.Thanks to the Hilton for making it an amazing night!The Hilton was the perfect place for our wedding reception. We had our reception in the Heidelberg Room on the top floor. Grace, the catering manager was great to work with. She worked very well with our wedding planner and answered all the questions we had. We went for a tasting about two months before and the chef came to present the food. It was all so delicious and we got a lot of complements on it from our guests. The bartenders were also great!! We also had a great sunset and view from our reception room overlooking the MS river. The Hilton also had chocolate covered strawberries and champagne delivered to our honeymoon suite that night.Thanks to the Hilton for making it an amazing night! -
Quality of service
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Brenna Sent on 10/22/20075 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
professional! All the girls loved their hair and makeup! Fabulous atmosphere and staff! A+++++++++++professional! All the girls loved their hair and makeup! Fabulous atmosphere and staff! A+++++++++++ -
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Brittany Sent on 12/01/20164.9 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5 out of 5 rating
Ellie acted like my own personal wedding planner and helped all our visions come to life. She was so sweet, helpful, and accommodating. All of the staff at the Hilton were great and easy to work with. They truly made our wedding day the best day of our lives!Ellie acted like my own personal wedding planner and helped all our visions come to life. She was so sweet, helpful, and accommodating. All of the staff at the Hilton were great and easy to work with. They truly made our wedding day the best day of our lives!Hilton Baton Rouge Capitol Center's reply:
Brittany, I had such a great time working with you and your sweet and and fun loving family! I will always remember your wedding party's entrance into the ballroom! So amazing! -
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M Sent on 04/17/20184.8 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 4 out of 5 rating
Our wedding reception (held in the Riverview ballroom) was absolutely magical. I have nothing but fantastic things to say about all of the Hilton staff - everyone was enthusiastic, polite, helpful, and added to the positive atmosphere. Ellie was there every step of the way through the months of planning to ensure all of our questions were answered, and she always showed a happy willingness to help us with anything we needed. Being that the Hilton is a large company, there are some reception planning things they are slightly less flexible on (compared to other local, smaller catering companies). But ultimately the day was perfect for us, and our guests had nothing but praise and compliments regarding their stay in Hilton rooms and the beautiful reception. Also the food was delicious!Our wedding reception (held in the Riverview ballroom) was absolutely magical. I have nothing but fantastic things to say about all of the Hilton staff - everyone was enthusiastic, polite, helpful, and added to the positive atmosphere. Ellie was there every step of the way through the months of planning to ensure all of our questions were answered, and she always showed a happy willingness to help us with anything we needed. Being that the Hilton is a large company, there are some reception planning things they are slightly less flexible on (compared to other local, smaller catering companies). But ultimately the day was perfect for us, and our guests had nothing but praise and compliments regarding their stay in Hilton rooms and the beautiful reception. Also the food was delicious! -
Quality of service
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Lauren Sent on 01/06/20174.2 out of 5 rating
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Quality of service 3.5 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 5 out of 5 rating
We truly enjoyed our wedding this past April! Grace came in at the last minute and planed like a ROCKSTAR! I loved the suite and the reception on the 3rd floor was amazing.We truly enjoyed our wedding this past April! Grace came in at the last minute and planed like a ROCKSTAR! I loved the suite and the reception on the 3rd floor was amazing. -
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Dani Sent on 05/11/20124.1 out of 5 rating
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Quality of service 4 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
Hilton Baton Rouge Capitol Center was a incredible venue for my reception.Hilton Baton Rouge Capitol Center was a incredible venue for my reception. -
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Anna Sent on 07/28/20172.5 out of 5 rating
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Quality of service 2.5 out of 5 rating
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Average response time 2.5 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 2.5 out of 5 rating
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Flexibility 2.5 out of 5 rating
Wow. This is such a difficult review to write. I have always adored the Heidelberg Room and the history associated with this hotel. Everyone that we worked with was so kind and helpful, with the exception of Ellie. Ellie became our point of contact after Grace (who was wonderful) mysteriously departed a few months before our date. Grace always responded quickly, answered our questions thoroughly and was a joy to work with. Ellie took forever to respond, wasn't clear and was completely unavailable the week prior to our date. Not to mention my bouquet(!!!) and all of my bridesmaids bouquets went missing (?!??) after the reception and were never located. Ellie insisted that my coordinators threw everything away, and I trust that my coordinators did no such thing. Overall, our experience was fantastic and our reception was exactly what we hoped for - it's just a shame that Ellie cast such a shadow over the experience with her lack of professionalism. The Hilton is a beautiful hotel, we loved staying in the Huey P. Long suite and brunch the next morning in The Kingfish Grille was so fun!Wow. This is such a difficult review to write. I have always adored the Heidelberg Room and the history associated with this hotel. Everyone that we worked with was so kind and helpful, with the exception of Ellie. Ellie became our point of contact after Grace (who was wonderful) mysteriously departed a few months before our date. Grace always responded quickly, answered our questions thoroughly and was a joy to work with. Ellie took forever to respond, wasn't clear and was completely unavailable the week prior to our date. Not to mention my bouquet(!!!) and all of my bridesmaids bouquets went missing (?!??) after the reception and were never located. Ellie insisted that my coordinators threw everything away, and I trust that my coordinators did no such thing. Overall, our experience was fantastic and our reception was exactly what we hoped for - it's just a shame that Ellie cast such a shadow over the experience with her lack of professionalism. The Hilton is a beautiful hotel, we loved staying in the Huey P. Long suite and brunch the next morning in The Kingfish Grille was so fun!Hilton Baton Rouge Capitol Center's reply:
Hi Anna, thank you for the compliments in your review – I am so happy to hear that you loved your Suite! I do, however want to address your other comments because I apologize and wish that I had known during our lengthy planning process that you felt I was not responsive enough to your messages. I went back through our email correspondences during the time between when Grace left the hotel and your wedding day in August of 2016, and I was not able to see where I was not responsive in a timely fashion, nor that I was unavailable the week prior to the wedding. I do know that the hotel was in an unusual situation with a lot of our staff being affected by the unexpected and incredibly destructive flood that hit the Baton Rouge area hard, but we still were able to deliver service to our clients that was time and again praised by our guests, based on the circumstances. I have fond memories of your taste test and your sweet puppy Penelope who got to tour our hotel while we ironed out your set-up details and narrowed down your menu choices. I always try to address my client’s needs in a timely and professional manner, and am sorry you did not feel that way. With regards to your bouquet that went missing, my banquet staff, most of who have been here since the hotel first opened, know that when anything like that is found, they are to bring it to my desk and I hold it for the Bride. They would never dispose of anything so valuable. Ultimately however, we are not responsible for any items left behind. When wedding planners are involved, they typically collect any items belonging to the Wedding Party. I have taken your criticism to heart and hope that we have the pleasure of working together again in the future. Our Heidelberg Ballroom is currently being renovated and we would love to give you a tour in the future should you want to celebrate a special anniversary there. Best wishes, Ellie. -
Quality of service
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