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Weddings

Hilton Baton Rouge Capitol Center Reviews

Hilton Baton Rouge Capitol Center

Hilton Baton Rouge Capitol Center

Baton Rouge, LA
4.7 out of 5 rating, 16 reviews
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Reviews

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  • Quality of service
    4.7 out of 5 rating
  • Average response time
    4.7 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.7 out of 5 rating
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    4.8 out of 5 rating

Awards

16
Weddingwire
4.7/5 16 reviews
Google
4/5 2393 reviews
  • Deanna
    Deanna Sent on 06/28/2022
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    Jaynie Collier - Hilton Capitol Center Baton Rouge

    Jaynie Collier was amazing! Her expertise in assisting in the planning of my daughter’s big day took the stress off of me. She was always responsive to our questions and that is so important. Jaynie does a good job of disclosing and itemizing the cost of their services. The Hilton overall was a great experience for us and our guests. The staff was friendly and helpful. The food was excellent and the reception was everything my daughter had envisioned. Because of Jaynie and the Hilton staff, I was able to be the ultimate hostess! The smiles on our guests’ faces reflected exactly what my daughter wanted - a celebration!
  • Traharolyn
    Traharolyn Sent on 05/17/2019
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    Alonna was awesome!

    Alonna was extremely busy as we dropped in during a weekend with multiple conferences, she took time to explain everything to us and followed up as well.
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  • M
    Melanie Sent on 06/28/2022
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    Best summertime wedding venue

    My daughter and her groom were married this past weekend at the Hilton BR Capitol Center. It was everything we planned for and more. From the beginning we dealt with Jaynie and she was amazing to work with. She answered every question, and they were many and she put my mind at ease. At the reception, the tables and chavari chairs were set up as planned, the uplighting was beautiful and the bars were fully stocked. The food was better than we could have planned. There were so many choices and we had a great time at the taste testing back in February. The chef really out did himself. The hotel appeared to be sold out, but the bellman and valet's are to be commended on a job well done. Although, we had no control over a hot steamy night, it cooled down a bit and we saw the most amazing sunset over the Mississippi River bridge. It just added to our perfect evening. Leslie and Ellie assisted in the final preparations and we so pleased. I would highly recommend the Hilton for your "big day"!
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    Melinda Sent on 01/25/2018
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    Ellie was wonderful to work with and a true professional!! The kitchen team did a wonderful job with food and presentation
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    Dearing Sent on 11/14/2017
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    The entire process from the initial booking to the event date was simple and uncomplicated! Ellie took care of me every step of the way! Always available for questions and suggestions! All of the event staff went above and beyond to make sure we had everything we needed, and we were well taken care of all night!

    Hilton Baton Rouge Capitol Center's reply:

    Dearing, it was so much fun being a part of your event planning. The entire staff couldn't stop talking about how awesome it was to see it all come together!
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    Kerry Sent on 11/13/2017
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    Ellie was our sales representative. She went out of her way to give us the best experience we could have at the Hilton Downtown Baton Rouge. The room view was totally outstanding. Our guests and our speaker enjoyed the ambience of your hotel and the view of the fabulous Mississippi River. Definitely a place to visit and use for your convention space.
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    Warren Sent on 12/08/2016
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    I have recommended your facility to several engaged couples. Our experience was exceptional.

    Hilton Baton Rouge Capitol Center's reply:

    Warren, it was such a pleasure working with you and your family. Thank you for choosing the Hilton Capitol Center. Let us know if we can be of service in the future!
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    Alexa Sent on 12/02/2016
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    My guests said that they loved the layout of the reception and the food was terrific. You want your guests to enjoy every bit of the reception and for it to be a memorable event. I wouldn't change a thing!
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    User2074482 Sent on 03/27/2015
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    The Hilton was the perfect place for our wedding reception. We had our reception in the Heidelberg Room on the top floor. Grace, the catering manager was great to work with. She worked very well with our wedding planner and answered all the questions we had. We went for a tasting about two months before and the chef came to present the food. It was all so delicious and we got a lot of complements on it from our guests. The bartenders were also great!! We also had a great sunset and view from our reception room overlooking the MS river. The Hilton also had chocolate covered strawberries and champagne delivered to our honeymoon suite that night.Thanks to the Hilton for making it an amazing night!
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    Brenna Sent on 10/22/2007
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    professional! All the girls loved their hair and makeup! Fabulous atmosphere and staff! A+++++++++++
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    Brittany Sent on 12/01/2016
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    Ellie acted like my own personal wedding planner and helped all our visions come to life. She was so sweet, helpful, and accommodating. All of the staff at the Hilton were great and easy to work with. They truly made our wedding day the best day of our lives!

    Hilton Baton Rouge Capitol Center's reply:

    Brittany, I had such a great time working with you and your sweet and and fun loving family! I will always remember your wedding party's entrance into the ballroom! So amazing!
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    M Sent on 04/17/2018
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    Our wedding reception (held in the Riverview ballroom) was absolutely magical. I have nothing but fantastic things to say about all of the Hilton staff - everyone was enthusiastic, polite, helpful, and added to the positive atmosphere. Ellie was there every step of the way through the months of planning to ensure all of our questions were answered, and she always showed a happy willingness to help us with anything we needed. Being that the Hilton is a large company, there are some reception planning things they are slightly less flexible on (compared to other local, smaller catering companies). But ultimately the day was perfect for us, and our guests had nothing but praise and compliments regarding their stay in Hilton rooms and the beautiful reception. Also the food was delicious!
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    Lauren Sent on 01/06/2017
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    We truly enjoyed our wedding this past April! Grace came in at the last minute and planed like a ROCKSTAR! I loved the suite and the reception on the 3rd floor was amazing.
  • Dani
    Dani Sent on 05/11/2012
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    Hilton Baton Rouge Capitol Center was a incredible venue for my reception.
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    Anna Sent on 07/28/2017
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    Wow. This is such a difficult review to write. I have always adored the Heidelberg Room and the history associated with this hotel. Everyone that we worked with was so kind and helpful, with the exception of Ellie. Ellie became our point of contact after Grace (who was wonderful) mysteriously departed a few months before our date. Grace always responded quickly, answered our questions thoroughly and was a joy to work with. Ellie took forever to respond, wasn't clear and was completely unavailable the week prior to our date. Not to mention my bouquet(!!!) and all of my bridesmaids bouquets went missing (?!??) after the reception and were never located. Ellie insisted that my coordinators threw everything away, and I trust that my coordinators did no such thing. Overall, our experience was fantastic and our reception was exactly what we hoped for - it's just a shame that Ellie cast such a shadow over the experience with her lack of professionalism. The Hilton is a beautiful hotel, we loved staying in the Huey P. Long suite and brunch the next morning in The Kingfish Grille was so fun!

    Hilton Baton Rouge Capitol Center's reply:

    Hi Anna, thank you for the compliments in your review – I am so happy to hear that you loved your Suite! I do, however want to address your other comments because I apologize and wish that I had known during our lengthy planning process that you felt I was not responsive enough to your messages. I went back through our email correspondences during the time between when Grace left the hotel and your wedding day in August of 2016, and I was not able to see where I was not responsive in a timely fashion, nor that I was unavailable the week prior to the wedding. I do know that the hotel was in an unusual situation with a lot of our staff being affected by the unexpected and incredibly destructive flood that hit the Baton Rouge area hard, but we still were able to deliver service to our clients that was time and again praised by our guests, based on the circumstances. I have fond memories of your taste test and your sweet puppy Penelope who got to tour our hotel while we ironed out your set-up details and narrowed down your menu choices. I always try to address my client’s needs in a timely and professional manner, and am sorry you did not feel that way. With regards to your bouquet that went missing, my banquet staff, most of who have been here since the hotel first opened, know that when anything like that is found, they are to bring it to my desk and I hold it for the Bride. They would never dispose of anything so valuable. Ultimately however, we are not responsible for any items left behind. When wedding planners are involved, they typically collect any items belonging to the Wedding Party. I have taken your criticism to heart and hope that we have the pleasure of working together again in the future. Our Heidelberg Ballroom is currently being renovated and we would love to give you a tour in the future should you want to celebrate a special anniversary there. Best wishes, Ellie.
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