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Weddings

Hilton Albany Reviews

Hilton Albany View more information

7 Reviews

Rated
3.4
out of 5.0
Recommended by 68% of couples
  • Quality of service
    3.5 out of 5 rating
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    3.5 out of 5 rating
  • Professionalism
    3.4 out of 5 rating
  • Value
    3.3 out of 5 rating
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    3.3 out of 5 rating

Awards

7
  • User2629267 2+ years ago
    5 out of 5 rating
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    All of my family, friends and bridal party chose to stay at the Hilton Albany. The bridal suite was the perfect spot for the bride and the bridesmaids to get ready. I was wed in the church right across the road and had my wedding reception about 20 feet from the Hilton Albany at 90 State Events. When I came back from my wedding, there was chilled champagne waiting for us in our bridal suite. The next day we hosted a delicious brunch at the Hilton Albany from 10 a.m. to noon. The service was excellent, the food delicious, the service impeccable. We were not rushed at all and Kim, our attendant, was wonderful. I had a bunch of left over floral arrangements from the night before, and the Hilton Staff graciously took them and used them to decorate our buffet tables (which were already pretty). The staff and the Hilton helped us with all of our last minute "emergency" requests pleasantly. Parking was a breeze and the shuttle took us everywhere we needed to go for photos. It also picked up guests from the train station and the airport. I truly believe my wedding would not have gone as well as it did if we did not stay at the Hilton Albany. I highly recommend it.
  • E
    Eliane Married on 11/29/2014
    5 out of 5 rating
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    The Hilton Albany provided us with the perfect place for both bride and groom to get ready, as well as a beautiful location for all of our wedding guests to stay. The Bride’s suite overlooked the the NYS Capitol which gave a perfect backdrop for some incredible shots. The hotel staff, especially Shannon Canter, was the most accommodating and helpful throughout the entire process...from our initial booking to the morning-after breakfast. The proximity to everything in Albany is fantastic as well. Walking distance to lots of restaurants and bars, close to Patsy’s Barber Shop (a must-do for the groom on the morning of the wedding). And, if you don’t want to walk, their shuttle service is super fast and convenient. To top it all off, the Hilton Albany rate was just about the same as some of lower-end, budget, options available in Albany.
  • E
    Emily Married on 06/22/2013
    5 out of 5 rating
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    We booked our venue only a few months ahead of our date. Jennifer, the coordinator at the hotel, was beyond perfect - she was helpful, accommodating and full of suggestions on everything from the room layout to centerpiece styles. Everything turned out exactly as we described to her.
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  • R
    Rebecca Married on 11/14/2015
    4 out of 5 rating
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    In regards to our reception everything was perfect! Everything was how we wanted it and then some. The food was delicious and the wait staff was terrific.
    Our suite was also perfect. The bed was so comfortable and the room was spacious enough for me and my girls (4 plus moms and hair and makeup crew) to get ready for my big day. Housekeeping was even kind enough to wait until we had left for the church to touch up the room.
    Some of our guests did have some issues with the front desk staff being unfriendly as well as receiving a shuttle at the airport.
  • B
    Brenna
    3.1 out of 5 rating
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      2.5 out of 5 rating
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      2.5 out of 5 rating
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      2.5 out of 5 rating
    We had our prom here on Saturday. The air conditioner was broken, so the students were sweltering. The wait staff were rude and acted like they didn't have time to smile or be friendly. Jen (sales manager) was phenomenal.
  • E
    Emma M. Married on 10/10/2020
    1.2 out of 5 rating
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    Completely unsympathetic in the time of a pandemic

    I had to cancel my wedding due to COVID and requested to move my wedding block, not only did they take weeks to get back to me but they demanded a non refundable deposit of 500 dollars and the room rates went up 30 dollars for regular rooms and over 100 dollars for the suite. They wouldn't let me out of my contract so I am forced to continue doing business with these people or I am on the hook for over 7000 dollars. I would recommend going anywhere else.
  • J
    Jessica Married on 11/13/2015
    0.5 out of 5 rating
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    Do NOT stay here. The staff was so rude to all of my guests who were staying in the hotel for our wedding. There were various issues and they kept telling us that they would fix them and they wouldn't. I am the first person to pay extra to stay in a Hilton brand, but this hotel has ruined the entire brand.

    Hilton Albany's reply:

    Jessica,

    Thank you for taking the time to provide us with some feedback. The feedback we receive is very helpful for us to see where we can improve. I want to pass this along to our staff to use this information constructively, but can you tell me if your wedding was recent or if it was in 2009 like it says below? Thank you again!