Heart Strings Quartet Reviews

Reviews

• Caity Sent on 05/19/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Beautiful work

  As the bride, I was not around to hear the quartet except for our walk out songs. But I had multiple people tell me how beautiful it was and how great of a job they did.
• Kaylee Sent on 12/02/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  We had the violin piano duet for our ceremony. It was great! They took our special request, we had to get the music for it since they didn't have it though (it was not a typical violin song). Stephanie had us into her home to pick out music and played selections for us. My mom and I went and picked all our songs that day. She worked with our wedding coordinator the day of the ceremony to make sure the walk in cues were right and timed right. Can't recommend enough!!
• User1318817 Sent on 09/07/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Heart Strings was great to work with! I talked to Stephanie and she always responded promptly via emails and phone calls. She was very professional and had helpful suggestions for our ceremony music. Very good, would definitely recommend.
Are you interested?
Send a message
• Ellie Sent on 12/02/2016
  4.9 out of 5 rating

  4.9
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5 out of 5 rating
    5.0

  My fiancé and I saw them at a wedding show. They were playing there and the show's coordinator said they're the best group she recommends. So we took their information and eventually booked them. I am so glad we did. They did a fantastic job and since we didn't really know what music we wanted (we just knew we wanted classical) Stephanie selected the pieces and played them for us at our music selection appointment. Recommend!
• Bride Sent on 12/02/2016
  4.8 out of 5 rating

  4.8
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5 out of 5 rating
    5.0

  Pricey but o so worth it. Very accomadating and made us feel a part of the music selection process. For the reviewer who said there was no phone number it's right on their web site in any of the downloaded forms, including the contract. Makes me wonder if we're talking about the same company. Any way, the quartet was fantastic and looked sharp to make our day super.
• 
  User2888229 Sent on 12/02/2016
  4.8 out of 5 rating

  4.8
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4 out of 5 rating
    4.0
  • Flexibility
    5 out of 5 rating
    5.0

  Can't go wrong. Pricey, but worth it. Great sound from the quartet. Flexible to work with, made changes as we needed them.
• Mary Sent on 12/02/2016
  4.7 out of 5 rating

  4.7
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4 out of 5 rating
    4.0
  • Flexibility
    5 out of 5 rating
    5.0

  Stephanie and her group did a fantastic job! Everyone in attendance commented to me how wonderful the quartet music was! The group watches for the wedding co-ordinator and makes sure the queues are correct. Total pros!
• Ana Sent on 12/02/2016
  4.6 out of 5 rating

  4.6
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    4 out of 5 rating
    4.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4 out of 5 rating
    4.0
  • Flexibility
    5 out of 5 rating
    5.0

  They did a really good job. The quartet was really nice and added a good touch to our outdoor ceremony.
• Lora Sent on 12/02/2016
  4.5 out of 5 rating

  4.5
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4 out of 5 rating
    4.0
  • Flexibility
    5 out of 5 rating
    5.0

  Good music and were professional and thorough. You have to select the music you want, which we liked but some people who aren't musically inclined might be turned off by that. They have a big selection of classical stuff and more modern classic-y pieces.
• User956697 Sent on 10/02/2012
  3.2 out of 5 rating

  3.2
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    3 out of 5 rating
    3.0
  • Professionalism
    3 out of 5 rating
    3.0
  • Value
    2.5 out of 5 rating
    2.5
  • Flexibility
    3 out of 5 rating
    3.0

  I found Heart Strings from a local bridal show. I kind of had issues the whole way. I paid in full in February (wedding in September). When I met with the musician in August, she didn't act like she knew I had paid in full back then. The pianist didn't cash her check for two months. I met the musician at her home; she was very unorganized (but nice). I had to purchase the sheet music for the songs that we wanted played, which was no problem, only a hassle because I can't read sheet music and so I didn't know what version I was looking for. Musician didn't respond to emails very quickly and seemed quite forceful at the rehearsal (even others at the rehearsal told me this). I paid $300 for violin/piano duet and extra for them to attend the rehearsal. They did play beautifully at the ceremony, which I guess is the important part, but it was just kind of a stressful and frustrating experience up until that point.
• User2047187 Sent on 02/21/2015
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  Frustrated to the max with this company and Stephanie.
  
  Was recommended to us through another source, and we have had nothing but issues with Heart Strings.
  
  I will go through the list, first of all don't expect quick responses. I was having 1-2 day response times in e-mails. Also, they do not provide any other means of communication, ex, a phone number until AFTER you sign a contract that you have to make sure to read thoroughly, because I was sent an initial contract saying "will play for agreed upon length" when we never had an agreed upon length.
  
  So here I am 3 months prior to my wedding, I have sent out and signed WITH a deposit check/contract for a few weeks now, and Stephanie will not return any of my e-mails, and because they don't supply a phone number..guess what? you can't call them..So again, here I am, deposit sent out, being ignored..not even sure if they will attend wedding/rehersal..maybe this will get some kind of response?
  
  Not to mention, when she was talking to us she mentioned "we had an appointment on your date, but we will hold yours over theirs", makes me wonder if what got us in initially, also happened to us in return.
  
  My advice, stay away..this lady doesn't seem to have anything organized. I refuse to change my rating until we hear something back.

Are you interested?

Send a message