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Halekulani Hotel Reviews

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Reviews

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4.9 out of 5 rating
4.9 out of 5 rating
71 reviews
98% recommend it
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Awards

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WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
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WeddingWire Couples' Choice Awards 2011 Winner
Weddingwire
4.9/5 71 reviews
Google
4.7/5 3820 reviews
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    Redelicos Sent on 12/12/2024
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    The Halekulani Hau Terrace was the perfect place to get married and their team made the event even better!

    We got married at the Halekulani Hotel in Waikiki Beach this July, and from start to finish, our experience with the Halekulani team was exceptional. Our ceremony, cocktail hour, and reception were held at the Hau Terrace, a stunning venue with breathtaking views of the ocean and Diamond Head in the background. The food and cocktails were outstanding, and our guests couldn’t stop raving about the malasada station we had at the end of the evening. Honestly, they were some of the best malasadas I’ve ever had—giving Leonard’s a real run for their money! The waitstaff at our wedding were gracious and attentive, ensuring everything went smoothly throughout the night. The Hau Terrace was the perfect size for our group of about 50 guests, creating an intimate and elegant atmosphere. We also used Halekulani’s in-house florist, and I can’t recommend them enough. The florals were absolutely gorgeous, and their pricing was among the most competitive we found. A special shoutout to Lilly, our Halekulani-assigned coordinator, who made planning our wedding from off-island so seamless. She was organized, communicative, and truly a joy to work with. Thank you to the entire Halekulani team for making our special day not only beautiful and memorable but also stress-free to plan. We are so grateful and couldn’t have imagined a better experience
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    Lisa Sent on 05/25/2024
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    Loved Sayaka who answers so many emails from the bride

    Sayaka was so amazing to work with and everything was perfect from the food to the service.
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    Preeyanan Sent on 09/05/2023
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    Took good care of us and professional

    Everyone at the hotel treated us like family and took care of us. Our event manager, Lilly, was in constant contact with us and answered every question we threw her way, there was nothing she didn’t know. The staff on the day of the wedding were super attentive and helped us and our guests with everything, from the guest rooms to the drinks. Everything turned out perfectly. We received a lot of compliments with food, drinks, deserts and how gorgeous the hotel is. We did the yakitori stand as late night snacks for our guests and it was a hit! Love the Halekulani hotel. It’d be forever in our memories!
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  • Tyler
    Tyler Sent on 03/18/2020
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    Amazing and very accommodating

    Eat venue and the best food with the best staff
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    Anne Sent on 09/14/2019
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    Amazing venue with wonderful catering manager...

    Sayaka was amazing! She is the catering manager who remembered every detail of my 120+ emails as I planned my special day. I think she is very detailed oriented and flexible.. going above and beyond for our event. We got married at the Hau Terrace which had three sided views of the ocean.. they are very particular about sound so you will not be able to have a dj or band at this venue. You must shut down at 11 pm which is okay but you wish it was longer... and in August, we really wanted them to keep the ac in the venue for the comfort of our guests. The doors were opened constantly which made it hot for our guests who were dressed in black tie formal for my pictures... it was a plated dinner.. which is why they said the doors had to be open. Wish they could figure out a way to open and close right away. It was hot. Service by Sayaka was amazing.. house keeping was a hit and miss at this venue.
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    Zeth Sent on 06/18/2019
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    Highly Recommend Wedding Venue

    Joel and Tina, of the catering department at the Halekulani Hotel, are the best! From our intial inquiry, to our site visit, all the way up to our wedding day, they answered all our questions, addressed all our concerns and were extremely flexible at times. We had both our ceremony and reception at their beautiful Hau Terrace lanai. All staff were very friendly, accommodating, and attentive. We truly felt pampered and cared for. We can't say enough about Steven, our banquet captain on the day of. He and his staff went above and beyond for our friends and family! We are blessed to have been cared for so much by this team at the Halekulani! We look forward to spending our anniversaries with them for years to come!
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    Campbell Sent on 10/19/2018
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    Halekulani Hotel

    Working with The Halekulani Hotel will make your event memorable with the care and professionalism you’ll receive!
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    Jordan Sent on 06/09/2018
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    Thank you to Sayaka the Catering Sales Manager for keeping up correspondence with me in our almost daily e-mails. She really helped make this reception go so smoothly. We selected the garden terrace that holds max 80 guests. We maxed out. The mural of vintage Hawaii in the room and the grassy courtyard outside was a beautiful backdrop. We got 1 free night stay in a beautiful room in addition to the 2 we already booked there with the silver package. We also got a free 3-tiered cake so we literally saved a thousand dollars. Our stay was loved especially by my husband Damien who couldn't stop raving about their top knotch customer service. He even got his shoes shined! The real reason my husband wanted Halekulani was for the 5-star food. The reception food turned out to be phenomenal. We had a the highest priced buffet. My favorite was the pork chop and the desserts. We are still eating our wedding cake in the fridge. ;) Our guests still rave about the food. The staff also served us our food which made us feel more spoiled than we already were. Thank you all so much. We don't regret a thing. We have made memories to last a lifetime. Thank you.
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    Louise-Margaret Sent on 11/11/2017
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    We came to Hawaii a little over a year before our wedding to find the prefect venue, and our search ended the moment we stepped into the Hau Terrace at Halekulani. We knew we had found the "one". 99% of our guests are from NYC and each one could not get over how beautiful our venue was!

    Even a month later, our guests still talk excitedly about how amazing the food was, and impeccable the service was. I've never heard of guests "Thanking" the couple for being invited, but we get thanked every time! The food is so good, it may just spoil you for regular food! Thank you Halekulani, and THANK YOU to Mr Nishimoto, and his people. It was perfect and a night we'll never forget!
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    Josephine Sent on 10/29/2017
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    I get the chills when I think of how perfect Halekulani experience was. We had our ceremony and reception on the Hau Terrace. The hotel, service, atmosphere, and food was five star and above. I was so proud to our guests on the service and food that was provided. The atmosphere was beautiful. We could not have imagined it happening any better. Thank you so much for making our day special!!. I highly recommend Halekulani for anyone looking for their special day to be a dream come true.
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    Mimi Sent on 08/21/2017
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    I have absolutely no regrets on choosing the Halekulani for my wedding. Starting with the even planning staff, Dayna and Sayaka were amazing and helpful. They answered my emails promptly and made sure everything was ready for my special day. The catering manager on the day of my wedding was awesome. She was helpful, organized and professional. I owe her many thanks for making sure everything ran smoothly. Now lets talk about food. THE FOOD WAS SO FREAKING AMAZING!!! My guests could not stop talking about the food after the wedding. We did the buffet and my guests really appreciated it. The highlights were the watermelon salad, poke, prime rib, bread pudding, and sea bass. Seriously, the food at my wedding will be talked about for years. Everyone said it was the best food they've ever had at a wedding. The venue was also nice enough to pack to go boxes for me and my hubby and have it delivered to our suite. The wedding cake was also provided by the hotel and that was the other thing my guests could not stop raving about. IT WAS SOOOO GOOD. Everything from the staff, service, absolute amazing oceanfront view, food, reception venue, hotel WAS AMAZING!!! You should definitely check this place out. Also, it's conveniently located for all your guests staying in Waikiki.
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    User2972562 Sent on 02/12/2017
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    The service and food was great, but we were wishing that they were more flexible with start times. The sun was still out and our guest were in the sun and to get to the beach for pics were not the easiest with tour dress and shoes.
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    Jennifer Sent on 11/11/2016
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    We were SO pleased with halekulani!! Joel, the catering director was amazing!! He sat down with us about a mobtbe before the wedding to make sure everything would run smoothly. On the day of john, the banquet captain was pretty much at our beck and call!! He made sure we were being fed and was constantly bringing us ice cold water to sip on during down times . Words cannot express the deep gratitude we feel.

    If you're contemplating halekulani, just do ir!! It's so worth it! The staff is incredible!!! You have my word that you won't regret o!!
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    Jamie Sent on 10/28/2016
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    What a magical experience we had at Halekulani!

    My husband and I married in March 2016, and we decided to have a destination wedding because our guests would be coming from all over the world. Hawaii was a great central point for everyone, but for us, living in New York, planning required a bit more effort than a local wedding.

    We weren't sure how often we'd get to visit Hawaii before the big day, so we looked for venues with great reviews and amazing staff, knowing that we'd be in good hands even if we'd only visit once before.

    After looking through Halekulani's website, reviews, and speaking with the staff there, we felt 100% confident that our wedding would be wonderful. We chose to have our ceremony on the Hau Terrace, with the reception in the adjoining room. We did get to visit before the big day, and when we walked into the space, I got teary. We never imagined we'd get married in such a dreamy place!

    The staff at Halekulani was incredible helpful, answering all of our many questions via email, and meeting with us in person when we were on the island. In the middle of our planning process, there was a change in personnel and at first we were nervous that some of the planning would be lost, that didn't happen at all. Tom stepped in without a hiccup and made sure every detail was covered. And the staff was so accommodating with all of our DYI plans!

    On the day of our wedding, we were walking on clouds. The space looked amazing, the staff was so helpful, our hotel room opened out to overlook the ocean and was the most luxurious room we've ever stayed in. We even booked a second night because we wanted to enjoy it longer! There is so much to say about being at Halekulani, but the most important is "don't hesitate". Every penny is worth it, and your wedding day will be so much more enjoyable in the hands of people that know exactly what they are doing!
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    Deanne Sent on 09/16/2016
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    There is no other place I could recommend with absolute confidence. Halekulani provided exceptional service to us on all levels. Their wedding menus may be a little higher than other venues, but once you sit down and look at the extra inclusions they provide, it really is worth it. I can't put into words how amazing our whole experience has been. You will not be disappointed! A+++ for a wedding venue. The Hau Terrace was a great choice for us for our ceremony & reception for 100 pax. Perfection on all fronts. Recommend without hesitation.
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    Angelyne Sent on 09/08/2016
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    Planning a destination wedding is extremely daunting - especially when you have to do everything online and cannot see things (like the venue) for yourself before picking it. I chose the Halekulani based on photos on their website and reviews - and I am so glad I did. We had 60 people at our wedding and had both our ceremony and reception at the Hau Terrace. I wanted an indoor/outdoor venue and the Hau Terrace was perfect for that. Leading up to the wedding, Tom and his team were super helpful and very responsive to emails. On the day of the wedding itself, their banquet captain John, took care of everything.. and I mean EVERYTHING. He went over and beyond our expectations.. he made sure all the guests were okay during cocktail hour, then he would check on us (bride/groom) as we were having our photos taken at the beach. He even brought us food and provided us with towels and slippers so we could clean ourselves off after the beach photos. During the reception, he was constantly checking with us to see if we were okay, had enough food, drinks. Couldn't say enough good things about this venue. You will not regret choosing the Halekulani!
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    Michael Sent on 07/11/2016
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    Wow, that's really all there is to say about the Halekulani. The service is impeccable and the staff just amazing. If you are considering Honolulu for a destination wedding this is the spot especially the Hau Terrace location for any wedding of 80 or less guests you get a great location with Diamond Head and the ocean as your backdrop for your ceremony. The Hau Terrace room is beautiful with large folding glass doors that open up the space. We had a sit down dinner of filet mignon and Maine lobster tail that was simply delicious with a beautiful presentation. My brother is a chef and he could not believe the flavorfulness and tenderness of all of the courses. We also had their signature haupia cake for our wedding cake and again everyone commented on how it was the best cake they had ever had at a wedding. If you spend just $6,000 for your food ( not hard to do) you get the terrace for your ceremony for free ($1,800 otherwise) and a beautiful suite for your wedding night with champagne and delicious chocolate dipped strawberries.
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    Maggie Sent on 09/05/2015
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    We had our wedding reception at the Hau Terrace. Gorgeous ocean and diamond head view, delicious food, all staff from the valet to servers went above and beyond! Despite a 5 hour time difference in Iowa, Joel was always available and prompt in answering my questions. Even with the volume limit, music was perfect for dancing! Couldn't have dreamed of a more perfect venue for our reception! Pleasure to work with and highly recommended!
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    Johnny Sent on 07/28/2015
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    From the day we heard about Halekulani, till the end, we were absolutely amazed by the hotel itself, the food, and especially staff. We were greeted everywhere and helped in anyway possible. Me and my wife had our wedding at Hau Terrace. Upon our first visit, we met Loren Petrowski and saw the venue, we were taken away from the sights and view they had to offer. Loren was able to answer any questions we had in a timing manner and suggest things that would work within our budget and guest preferences. We can't say enough good things about them. Keep up the great work and we will be sure to come back and visit. Those who are thinking about coming here don't need to worry about a thing when these people are looking after you. Thank you so much!!!!
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    Michelle Sent on 07/02/2015
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    the best 5-star hotel on the island. service is extraordinary. quality of products is great. food is amazing. staff are welcoming and very accommodating. working with Loren in the the catering services department was good, she is very efficient.
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    Yuen Sent on 04/11/2015
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    I have absolutely no regrets about having our wedding at the Halekulani. We scoured every available wedding venue in Oahu and could not find anything to top the Halekulani! Everything exceeded our expectations - food, service, ambiance, view... THE LOT! Our guests could not stop raving about the elegant food and service during our wedding, which made our day the more memorable.

    We were lucky enough to say at the Diamond Head Suite, which boasts the most jaw dropping view! The Halekulani also houses some of the top restaurants in Honolulu. We were fortunate to visit: Orchids (incredible Sunday brunch); Lewers Lounge (great intimate atmosphere with staff who really know their cocktails); House without a Key (nice outdoor venue with refreshing array of drinks and a crab sandwich, which my wife cannot stop raving about!); and the in room dining option was also very nice.

    Our Catering Manger, Loren is a first class professional. She was incredibly efficient to deal with and responded to all our questions via email in lightening efficiency (something we valued as we were planning our wedding half way around the world). Our banquet manager during the wedding, Steven was also a charm to deal with. He was courteous to all our guests & vendors, and also anticipated our needs to make our day stress free and more enjoyable.

    All in all, I found it very difficult to fault the Halekulani. I would definitely recommend couples to consider the Halekulani as a wedding destination. We'll be sure to visit this place in the future to celebrate our anniversary!
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    Jocelyn Sent on 11/01/2014
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    Halekulani was hands down the best decision for our wedding day. From the first emails, they made me feel so special and really set my mind at ease with how organized and professional they are. Their level of service is really unmatched. My catering manager, Tom, was amazing. I'e sure he does this for every couple he works with, but I really felt like I was getting star treatment from him. He answered my emails very quickly (I made many) and really went above and beyond to make us happy. I always knew I was in good hands with them. The hotel is just so beautiful, considering it is in Waikiki; it makes from amazing wedding photos. Our ceremony and reception site, the Hau Terrace, was perfect for creating an intimate and picturesque setting. The food was amazing! Our friends and family are still talking about it! They also did our cake, which they customized a little for us and it came out absolutely amazing and delicious. I would not hesitate to recommend them to anyone getting married.
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    User1885645 Sent on 10/25/2014
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    My husband and I got married at the Halekulani, and I would recommend it as a wedding venue in a heartbeat. We got married on the Halekulani's Hau Terrace Lanai. The view is stunning, and it's one of the few Waikiki venues where you can actually have a private ceremony and reception. Unless you want random tourists walking through your ceremony and taking photos of you, this is definitely a must.

    The service was impeccable. Loren Petrowski did an amazing job organizing our wedding: she was friendly, well organized, detail oriented, and always quick to reply to my many e-mail questions. We were planning the wedding from the mainland, so we appreciated how she always made us feel like we were in good hands. Service on the night was also excellent: Steven did a fantastic job of running things.

    We chose the buffet dinner option, and it was delicious. (Our guests raved about the food.) The Halekulani is definitely not a cheap venue; that said, I'd still give five stars for value, because the quality was worth every penny we paid. The drink prices were steep, but, overall, venues of comparable quality cost a lot more than the Halekulani. If you spend a certain amount on food, the Halekulani waives the ceremony site fee and gives you a bunch of perks--including a free wedding cake and a night's stay in the hotel (which is amazing).

    Being from O'ahu, I was hesitant to get married in Waikiki; we did it for logistical reasons, since our guests were travelling from so far away. In hindsight, I can't imagine getting married anywhere else. Next time I'm home, I'm going back to the Halekulani for another piece of that amazing coconut cake!
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    Melissa Sent on 09/09/2014
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    Halekulani is by far the most beautiful hotel on the island of Oahu. The bridal party prepared for the wedding in a Diamond Head Suite with a picture perfect view and the men got ready in a Jr. Suite. Both rooms were amazing and perfect for wedding prep picture taking. All of my wedding guest loved the ceremony set up and could not stop talking about how amazing the food tasted to include the cake! I'm so happy we chose to get married there.
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    Rosa Sent on 08/29/2014
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    My husband and looked at every wedding location on Oahu and Maui. We fell in love with two spots Halekulani and Lanikuhonua, both on Oahu.

    We did our pros/cons and Halekulani came on top for these reasons:
    1) There was a chance of rain on our wedding day
    2) With older guest, easy access and clean bathrooms was a major priority
    3) Transportation to and from wedding site --- most of our guest stayed in Waikiki, so Halekulani
    4) The beauty and convenience for us + the free wedding cake, honeymoon suite, and a lot of other goodies Halekulani provided sealed the deal

    Also, having an onsite wedding coordinator at Halekulani, Joel Nishimoto, made all the difference. He is absolutely the most patient and understanding man. I made many changes to our reception setup up (last minute), and I aslo forgot many other details, which Joel reminded me and was on top of. Thank you Joel if you are reading this review.

    The venue, the service, the SPECTACULAR HONEYMOON SUITE with ocean view was to die for. Classy! classy! classy! I am beyond thrilled we chose Halekulani for our wedding and reception site.
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