Great Event & Rentals Reviews

14 | San Antonio, TX
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14 Reviews for Great Event & Rentals

Recommended by 78% of couples

3.9 out of 5.0
  • Quality of service 3.8
  • Professionalism 3.7
  • Flexibility 4.0
  • Value 3.9
  • Average response time 4.1

Awards

14
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  • User3045523 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    They were very flexible with all the changes that i made with them. They were able to get everything set up very fast and without any problems. i had no problems with them and they were just the best!

    Sent on 06/01/2015
  • S

    Susan · Married on 05/11/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Luisa at Great Events was WONDERFUL to work with! She answered all of my questions, took extra time in our meeting to go over each detail, they had everything we wanted in the exact colors: table linens, chair sashes and napkins. All rental items were clean, pressed and ready to go by Thursday for our Saturday wedding. They were so flexible, friendly and professional! Also, some of our table decorations got put in the bag with the linens that we returned and they called us right away! Thank you again for such a great experience!!
    Sincerely,
    Susan, The Bride

    Sent on 05/28/2013
  • Larissa

    Larissa · Married on 05/04/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great Events provided lighting, linen and tents for our wedding weekend. They provided us with everything to add the final touches of glitz and glamour to our day. The lighting, tables, tents and linen were all top notch and the best quality around!!!

    Sent on 05/29/2013
  • B

    Becky · Married on 09/29/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Helpful staff who work with you to get exactly what you want. High quality linens, tables, chairs, everything you could need to put on a beautiful wedding.

    Sent on 10/02/2012
  • K

    Kimberly · Married on 06/16/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Highly Recommend!! Very affordable! I rented cocktail tables, linens, lounge furniture, chandeliers, table decor and uplighting for my daughter's wedding reception. The owner himself, Larry, gave me very personalized attention, including a visit to the venue in order to sample the different lighting options and see what would work best. Because the venue couldn't provide me with room dimensions and sample table diagrams for the reception, Larry measured the room and provided me with a diagram that suited my vision and needs. I made changes to my invoice several times, even just days before the wedding, and he had no problem accommodating me. He worked to ensure the rental cost stayed within my budget and I was able to give my daughter a beautiful wedding reception. Delivery and pick-up of the rental items was right on schedule and all of the items were in perfect condition.

    Sent on 07/02/2012
  • Karla

    Karla · Married on 05/12/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great service! We had to make tons of last minute changes to our outdoor wedding because of rain and they were very flexible about it (we were renting the dance floor from them) and they agreed to change things at the last minute, which vendors usually don't without some extra fee. Very grateful for that! Highly recommendable.

    Sent on 06/12/2012
  • A

    Aisha · Married on 05/12/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great Events is an excellent company to work with! Extremely affordable and quality equipment. We rented all table linens, chairs, tables, lighting, random decor and dance floor. They delivered everything the day before and set it all up then picked everything up the day after! Extremely friendly and customer service oriented! Highly recommended!

    Sent on 06/20/2012
  • chavachaparrita

    Jessica · Married on 11/19/2011

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I was really impressed because I initially wanted to order a dance floor that was 21x21, he asked me how people I was expecting and when I told him 250, he said 18x18 would be much more appropriate. He saved me money!!

    Sent on 01/26/2012
  • User4963731 · 2+ years ago

    4.4
    • Quality of service:
      4.5
    • Responsiveness:
      5.0
    • Value:
      4.5
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    We hired this company to rent tents, lighting, and linens for our wedding. Everything was beautiful once it was all set up. They were a little late to start setting up and a little slow which delayed us getting other things ready but it all worked out in the end.

    Sent on 05/31/2015
  • User3781707 · 2+ years ago

    3.2
    • Quality of service:
      3.5
    • Responsiveness:
      3.5
    • Value:
      3.5
    • Flexibility:
      3.5
    • Professionalism:
      2.5

    The quality of service was good the ballroom was decorated nicely however the professionalism of their employees and manager lacked to say the least. I was left high and dry by 1st employee with my account then mgr took over. She recommended wedding coordinator with no experience or professionalism, which I found out after the fact. Do yourself a favor don't hire Ms Luisa Bran. When I called to talk to mgr she didn't apologize for her employees ill demeanor towards my wedding party and said it was their fault. Save yourself a headache and stress.

    Sent on 06/17/2014
  • D

    DANIELLA · Married on 10/13/2018

    2.6
    • Quality of service:
      1.0
    • Responsiveness:
      4.0
    • Value:
      3.0
    • Flexibility:
      4.0
    • Professionalism:
      1.0

    You don't get what you pay for

    Working with Great Events was a pleasure up until the day of my event. The staff was courteous, accommodating and professional. Unfortunately, none of this actually matters if you do not receive the service you request during an important event.

    I chose Great Events specifically because they offered set up and tear down at a reasonable cost. My venue had tables and chairs we could rent cheaper and without a delivery fee, however since no one would set them up, I elected to pay more to utilize Great Events. My wedding day came and the set up and tear down crew had 0 knowledge they were setting up. This wouldn't be that big of a deal EXCEPT we showed them a copy of our invoice showing payment for set up. They pretended they would do it and when my father, who was supervising the setup, went to his hotel to shower, left.

    Repeating, on my wedding day, the setup crew, after seeing an invoice including payment for setup, pretended they would do it and then left without completing the task. The bridal party and my father, fully dressed in wedding attire ended up setting up for the event, which made everyone sweaty and put us behind schedule since we did not find out until after my father returned that they abandoned the job. The main office, always respectful, offered a refund on set up and tear down, which I accepted and they processed promptly, however this is not enough. My father looks like a sweaty tomato in the wedding photos, I spent more using this service even with the refund than I would have without setup and they essentially made it so my bridal party and my father had to work on my wedding day. I paid so everyone could relax on the wedding day and Great Events added 100x to everyone's stress. Will never utilize this service again and implore every one of you to use any of the other amazing rental companies in the area.

    Sent on 10/31/2018
  • User4171979 · 2+ years ago

    1.8
    • Quality of service:
      2.0
    • Responsiveness:
      2.5
    • Value:
      1.5
    • Flexibility:
      2.0
    • Professionalism:
      1.5

    I must say there are very unique. They are different members in the sales staff and they are all very different so your experience depends on whom you deal with. I had to deal with 3 of them and I can only say Violet was the best.
    Larry I guess is the owner was very nice at first then once he got the business he was rude. Christina in person is nice as well but then the day of the event went crazy and tried to charge for things that where already set up and paid for. They created a chaos the day before and day of plus there where missing items on my rentals that my planners needed to grab from their own inventory. I DO NOT recommend this vendor!

    Sent on 10/07/2014
  • L

    Lisa · Married on 10/27/2012

    1.8
    • Quality of service:
      2.0
    • Responsiveness:
      1.5
    • Value:
      1.5
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    I started out working with this company 12 months prior to my daughter's wedding. I have had 4 consultants since I started. My daughter's wedding was October 27th. The final order was put in place on Sept 30th for 70 people. I had to speak to the owner Larry the week prior to my daughter's wedding due to the last consultant calling my daughter and telling her that they would not have enough time to set the chairs up or linens up the day of the wedding. Mind you that I spent 1404.00 with them? They showed up the wedding last Saturday without all our linens etc. I told them that I expect a refund and they told me that there was No refund. I can not imagine since it was not my fault that they forgot my linens that it was basically too bad. This company nickled and dimed me to death as well. I would not recommend using this company for linen rentals of any sort.

    Lisa Morris
    San Antonio

    Sent on 10/30/2012
  • S

    Shelly · Married on 05/19/2012

    0.6
    • Quality of service:
      0.5
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      0.0
    • Professionalism:
      0.5

    HORRIBLE! Set up a joke! Attitude from employees setting up the day of my wedding. Will only set up tables ONCE. If the layout not working you have to move tables around YOURSELF! Wood dance floor and subfloor filthy and we had to buy plywood to put under dance floor to stabilize. Charge you for linens when they bring wrong size!

    Sent on 05/22/2012