Grand Superior Lodge Reviews
Reviews
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4.5 out of 5 rating
4.5
Very good
39 reviews
Recommended by 90% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.3 out of 5 rating4.3
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Professionalism 4.6 out of 5 rating4.6
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Value 4.5 out of 5 rating4.5
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Flexibility 4.6 out of 5 rating4.6
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User photos
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Featured
Emily Sent on 08/09/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Weekend Wedding
My partner and I got married at GSL end of June 2024. It was the most perfect day! We worked mostly with Cherry and a bit with Kate. When we first secured our date, the gals made sure we booked a side by side cabin far in advance so we didn’t have to compete with the summer rush. This served as our getting ready spaces and much of our wedding party stayed with us. We made a weekend trip over the winter to do our catering tasting and really got to visualize our event in the space. The food was delicious at the tasting and even better on the day! Cherry was so helpful coaching us through our selections and roughly how much we might need for our event (a tad over 100 ppl). I would recommend couples come prepared to talk through all the details during this time. We were able to provide a list of all our vendors and vision for the day which made our correspondence regarding the day much easier! The day we got married was a rainy one, and I was concerned we may need to move our event inside. Cherry told us we could decide last minute and even swap around cocktail hour if needed. She also had many many umbrellas if we wanted to be brave! The weather cleared up and made for the pinkest spectacular sunset. But I so appreciated the venue’s flexibility and Cherry’s calmness over the whole event. The reception space transformed with the ceiling display and bistro lighting. We hosted beer, wine, coffee and pop for our guests and hosted a smores bar outside. Their catering staff was so respectful and professional, we received so many compliments on the buffet food, Cherry got me a glass of wine while the gals bustled my dress - it was those details and service that made GSL stand out. If I had to do it all over again I would always choose this venue and location. It was pure magic getting married with Lake Superior in the background and such a stunning venue for our “destination” wedding. This was the best experience anyone could have planning their wedding.-
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+5 photos
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Alyssa Sent on 10/11/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible and a Dream
We started planning our wedding a year before the date. Everyone kept asking if we were stressed and the answer was always NO. Kate and Cherry were absolutely phenomenal at their job. They made everything so easy. Our wedding was far more amazing than we could have ever dreamed. It’s a day we will truly never forget. We will recommend Grand Superior Lodge for anything. For the food, the views, and most definitely for a wedding!! Everything was amazing and I’m so sad it’s over. -
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Bailey Sent on 06/15/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning venue
The venue was everything we could have asked for! Stunning view of Lake Superior during the ceremony and they also did all the decorations for the reception and everything looked beautiful. Everyone as so helpful with answering my questions during the year of planning and then day of! Absolutely wonderful! -
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Kassie Sent on 04/06/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfection!
The experience we had with the Grand Superior Lodge was nothing less than PERFECTION! From our first visit to the tasting and every change that came with getting married in 2020, the GSL staff was kind, helpful, and so professional. The kitchen was able to provide us with our dream wedding meal of a build your own burger bar and provided the appropriate accommodations for our guests as well. The space was clean and tidy and everything we hoped it would be. We cannot thank the GSL staff enough for all the work they put into our event! -
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Jennifer Sent on 05/13/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best North Shore Venue
After much searching for the perfect venue around Duluth and the North Shore we decided on the Grand Superior Lodge to host our June wedding. We were extremely excited by the lodging options, as we always wanted a community feel at our wedding and wanted to have all of our friends and family in one spot to make the most of the weekend.
From our first contact with Hannah and Kate they were both extremely professional, timely in their response, and always willing to work with us on ideas and requests we had. When we visited the resort in January for our walk through and tasting the entire staff where incredibly accommodating and very pleasant to work with. They even allowed us to take a tour of some of the cabins and townhomes to see what our guests would be staying in, and they are incredible!
Unfortunately our wedding was planned for June 2020, and as the coronavirus began to spread in the U.S. we had to make a difficult decision to cancel our wedding in late April. From the time we reached out in March to discuss our options both Hannah and Kate were again extremely professional and accommodating in working with us as we weathered the storm for awhile before officially cancelling.
While we won’t be able to actually hold our wedding at the Grand Superior Lodge, based on our experience through this process we know it would have been everything we imagined and more. The setting is beautiful, the lodging is incredible and the staff truly is the epitome of “Minnesota Nice”. We’d definitely recommend the Grand Superior Lodge to anyone searching for that special spot for your wedding, and hope to go back someday soon and celebrate our future anniversaries.
Drew & Jen -
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Jacqueline Sent on 08/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome experience
Grand Superior Lodge was everything I could have asked for and more. The staff was fast and friendly. The layout is amazing and the event coordinator, kate, was a god send. -
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Lea E. Sent on 07/28/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue!
My husband and I loved Grand Superior Lodge! Kate did an amazing job with checking in on us, but never hovered, which is exactly what we wanted from her. She made sure things got done when we weren't even thinking about them! All of the staff were extremely nice as well. We highly recommend Grand Superior Lodge for the amazing people but also the breath taking views! -
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Angela Sent on 07/24/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most perfect day!!!
We had our wedding at the end of June and it was absolutely perfect. Kate and the team was incredibly easy to work with. The day was beautiful and the venue was perfect! Not to mention the food was amazing. Everyone couldn’t stop talking about how great of a time they had. I can’t wait to go celebrate our anniversary here!-
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+4 photos
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Abby Sent on 07/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Summer Wedding
The weekend was PERFECT!!! We couldn't ask for anything better!! Everyone is saying how amazing Grand Superior Lodge is and how welcoming and helpful the staff are! People were blown away by the venue!! The space was perfect for our wedding!! The size worked out perfectly! Cocktail hour was amazing with the lawn games and the fire pit, that continued after dinner! I can't rave enough about how helpful you were through the whole process and during the big day! -
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Mary Sent on 11/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made it a great day
They were professional, the food was amazing, and the staff was great. The front desk was so patient as we called multiple times.
The view was awesome.
The bon fire with marshmallows every night was a great treat.
If you are looking foe a beautiful place on the North Shore that isn't too far up the shore, Grand Superior Lodge is a great choice. -
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Kelsey-Ann Sent on 09/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved grand superior lodge!! Kate was awesome, she responded quickly and was very accomodating. The staff were wonderful and kind and the venue was perfect. We couldn’t have asked for anything better! -
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Angel Sent on 08/03/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had the most amazing wedding at grand superior. Everyone we worked with were helpful and friendly. Our guests had so many great things to say about the lodge. What a beautiful place. Thank you for everything! -
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Megan Sent on 08/16/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
loved having our wedding here, also loved working with Nancy!! Such a gorgeous setting! If i were to do our wedding again, I wouldn't change a thing!
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Nicole Sent on 10/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough good things about Nancy and Grand Superior Lodge. They were accommodating, quick to respond to my emails and questions. The planning process was simple because Nancy is very good at her job. The resort was beautiful and easy to decorate. The day of Nancy helped set up, she printed my husband's vows out for us, and she acted as a day of coordinator! Everything ran very smoothly. Dinner was quick and efficient as was the transition from ceremony to cocktail hour. Simply amazing! -
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User2236015 Sent on 07/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding ceremony/reception here at Grand Superior Lodge of Two Harbors MN. Nancy Krull was our coordinator and it was such a pleasant experience working with her and the staff at Grand Superior Lodge! Everyone there always has a smile on their face and are eager to help make your experience a great one! Highly recomend this place wether it be for an important event or a weekend getaway this place is wonderful!! -
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Erin Sent on 07/13/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I recently got married at GSL. The north shore has always been incredibly special to my husband and I and this seemed like the perfect spot. From the very beginning staff was very helpful and friendly. Even right before the wedding some things started happening and the staff at GSL was flexible and eager to help in any way they could. All we heard from our guests the whole evening was "this was the perfect wedding" and guests couldn't stop telling us how beautiful the resort was. We worked with Nancy and she was absolutely amazing. My husband is a big craft beer drinker so when it came time to pick kegs she was on top of getting us prices and lists of local craft brews. I cannot thank GSL enough for making our wedding perfect! -
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Cindy Sent on 01/05/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Courtney is great, helpful , and I think truely cares that you enjoy your day. The lodge was excellent in every way. The only problem was the front desk was having problems with our guest room reservations and quoted people the wrong price. Don't worry though Cortney fixes it all. The Chef was fabulous very accomdating. I would use the grand superior lodge for another event.... anyday. -
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Rachel Sent on 12/05/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grand Superior Lodge is an incredible place to go for a unique outdoor ( or indoor wedding) right Lake Superior. The weekend of our wedding (end of April) there was a big snow storm. The lodge was so great at quickly designing everything into an indoor wedding at last minute, without the stress to any of us in the wedding. It was so cozy and all guests had to do was look out the window and there was the lake about 20 feet away! They assisted us in the location, catering, setting up our party favors, helping people know where to go, and really working with us to design a wedding that was uniquely ours. The lodge accommodates many guests as well, so many of our family and friends enjoyed going to the wedding and using it as an excuse to stay the weekend for a great getaway on the lake.
Also my grandma was making the cake for our wedding, and because of the snow could not make it all the way up to Two Harbors. Without letting any guests know, or us to panic, they said that they had a cake on hand for every wedding just in case something happened. The cake was amazing and better than most professionals could design-came through for us in a big way! -
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Kristin Sent on 07/26/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We hosted a destination wedding at Grand Superior Lodge in June 2017 including a Friday welcome party, wedding reception and brunch on Sunday- the entire planning process went so smoothly thanks to Nancy and Jessica! They had a lot of ideas to help us and made sure that everything from decorating, chair and table set up and on to the specially brewed beer toast went exactly as we hoped and better! What a truly magical weekend all our guests had, and we received so many compliments on how much fun everyone had! -
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Brittnie Sent on 02/22/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grand Superior Lodge was an amazing place to have our wedding. The staff was very helpful in making our day perfect. The only problem we had was the multiple wedding coordinators we had and not a lot of information was relayed to the next person. However, once we met Nancy and all our plans were laid out it was perfect. She made sure everything was done that we wanted and had no hassle on our wedding day. -
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Spring Sent on 09/15/20224.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Event - Lots of flexibility
We used GSL for a small event - 22 people. The crew served us a wonderful dinner and we had many food preferences to work around. The food was really outstanding (especially the ribs and walleye) and the portions were large - we had a buffet but brought much of it back to our condos. While setting up and taking down our decorations, staff was easy and helpful and they all worked to accommodate our vision for a beautiful room. Of course the setting is amazing so with that added on to our event, everything was perfect. I highly recommend. -
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Mariel Sent on 11/06/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Magical Experience
Hannah and Kate were wonderful to work with. I live in the Twin Cities area and felt that the communication about timelines, visits regarding tours and tastings, and settings such as place settings, food choices, extra lighting, and room design were well listened to via email and phone. The Lodge had everything we wanted for a more-casual setting than your typical wedding, and was very open to our ideas. We were able to have all-night appetizers rather than a formal dinner setting (buffet or plated), had the availability to use the patio for the ceremony and continue utilizing the space throughout the night for a cigar bar, bonfire, sparklers, and smores. GSL was the perfect place for my long-awaited fairytale wedding. 10/10 would recommend to anyone who wants a quiet get-away, not too far from Duluth or the North Shore, and an absolutely gorgeous setting.-
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+9 photos
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Jason Sent on 08/16/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautiful wedding day at Grand Superior Lodge
I cannot tell you how many people have said how beautiful Grand Superior Lodge was on the day of our wedding. The ceremony space on the patio was stunning. There were wildflowers, butterflies, and hummingbirds. The view of the lake from the ballroom is exceptional. Everyone was wowed by the food, many saying it was the best wedding food they'd had. And let's not forget that when the power went out, the staff made sure the party went on. They worked so hard to make sure the outage did not drastically impact the wedding and I appreciate it so much. It was a wonderful, wonderful day. -
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Scott Sent on 09/16/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Perfect day. The goal was to show up and have no worries and that’s exactly what we had. Great coordination. Everyone who attended said how much fun they had. Food was excellent, bartender Jake was a lot of fun and it was beautiful enough to just hang out on the patio all night. Kate was easy to work with and was flexible because of weather concerns before the rehearsal dinner. All in all a wonderful time and for those thinking of this venue, please consider. Keep in mind I only coordinated the rehearsal dinner and bar portion -
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Amanda Sent on 09/11/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Grand Superior Lodge was wonderful! They were great at communicating and everything on the wedding day was organized. Everything went very well. -
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Marie Sent on 01/07/20164.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband (boyfriend back in 2011) and I took our first vacation at GSL back in 2011. I found the resort on a random Google search looking for a fun/romantic spot on the north shore. It is a beautiful resort, and there just happened to be a wedding that 2011 Memorial weekend and a little voice in my head thought it would be pretty cool to get married here!
So after Eric proposed in 2014 - we quickly booked our New Year Eve Wedding for 12/31/15!
I should start off with the fact I was a very needy bride! Many specific requests - I wanted to string up lights outside, wanted ice luminaires, Grooms brunch the next morning, hot cocoa bar, many more! Everyone was very helpful with my MANY requests! :) Nancy was a rock star with any issue that came up and was very willing to help anything. At the very last minute (I mean I was getting ready to walk down the isle) six extra guest showed up and the resort put up a table no problem and threw in the extra meals I never ordered. Shout out to our awesome bartender - Jake (Jake from state farm!) and the rest of the amazing staff who stayed all night to clean and was back bright and early for the Groom's brunch we hosted next morning! Our NYE wedding went until 12:30 and the resort cleaned and flipped the entire ballroom for the 9am brunch. It was perfect and Nancy was there for the entire night and all the next morning work hard the whole time.
My only suggestions for anyone looking to plan their event at GSL - is make sure guest book their rooms as far out in advance as possible. The rates sky rocket as your date approaches. For example - we booked a four bedroom cabin in Feb for about $500 /night for a 12/31/15 reservation. When we looked at prices again for the same four bedroom in September the price had doubled! I wish we would have booked more rooms for our guest in Feb to save everyone a huge chunk of change.
Overall - amazing party and time! thanks everyone at GSL -
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Katie Sent on 09/21/20194.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Small Wedding
Everyone was wonderful! We had a small wedding on a Wednesday and it was perfect. The lodge isn't too full at that point in the week so it was nice and quiet for us. Cherry, the day-of coordinator was amazing. She made sure everything was set up as we had discussed and on time. Food was the best wedding food I've ever had too. -
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Abigail Sent on 06/28/20174.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Overall this vender was very helpful in finding out our need and wants for the ceremony and the reception. We had a great time during the wedding and the planning was very laid back and easy. Nancy was able to get everything together to make a beatiful wedding. -
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Samantha Sent on 11/29/20224.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Gorgeous Venue
Gorgeous venue and Great Food! A month later we are still getting compliments about the food and view! We've been told a few times that our buffet was way better than plated meals at the DECC. We were lucky to have the most gorgeous leaves for our day in October.
As for the issues, the event coordinator was amazing to get a hold of until the day before the wedding. I didnt hear from her until an hour before our ceremony. She never set up the table for our ceremony. Through all the crazy my personal attendant and brother in law had to run to get a table during the ceremony and then set it up. Had the table been there I don't think we would have had an issue. I was told I would receive instructions for early set up and never did. I was also informed I would receive her cell number for the day of which never happened. We also forgot a tote with some of our most important possessions in the hall. Instead of calling or emailing in the morning it took until we got back from our honeymoon and we had to reach out. There was a binder with our names in plain view inside the clear tote and my mother had asked the day after if anything had been left. Luckily we only live a little over an hour away and we're able to go back quickly and not lose anything. This is just another example of her lacking communication when she is not setting up the bill. We were also made to feel bad when we considered only one entree for the buffet. ("Oh is that an option? No one ever does that. I don't even have the price written down")
Another large downside was the lack of a bridal suite. This could not have been remedied but should be kept in mind. A friend of mine had a suite and had a much more relaxing hour before her ceremony. We did have a cabin to get ready in but when guests started to arrive there was nowhere to hide from them. Even if we could have made it back to a cabin (couldn't because of the rain) we would have been spotted by the guests parking. Bathrooms were also in an inconvenient location for this issue. We spent some time running between floors. There is also only one alternative for bad weather which is moving into the Ballroom. This would be okay if the Ballroom was not so congested as it is. We had 130 guests (max was 150) and could barely walk between tables. Definitely cannot fit 150 even close to comfortably. It makes sense that you have to do buffet if you have that many because staff could not walk through with trays.
Overall we had a great experience. Three stars is considered pretty good. The original event booking coordinator we met with was amazing! I was very sad to have to switch from her to the event coordinator. Hotel staff was sweet and actually gave advice for the weather for when I saw the event coordinator. The biggest reason to book here is for the pictures but don't be shy. You will be walking through the back yards of cabins to get to the good rocks.
It ended up being a beautiful day and absolutely loved the bar and waitstaff. Desserts and food were great as well. I wouldn't change a thing about how our day turned out but wanted to make sure others are a little more aware than we were! -
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User4662949 Sent on 08/20/20194.4 out of 5 rating4.4-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
Grand Superior Lodge
The venue is absolutely STUNNING. We had the most gorgeous sunny day and it was absolutely breathtaking. Our guests commented again and again how beautiful the resort is. The patio is a perfect spot to get married, as long as there is good weather. The only issue we had was with the wedding coordinator, Kate Smith. There were multiple occasions where the communication was poor and it caused lots of confusion. When answering our questions, she was short with us and gave different responses to a variety of groups of family which made it difficult to coordinate. Beyond that, Grand Superior Lodge was the perfect place for our big day! -
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User879788 Sent on 07/28/20124.3 out of 5 rating4.3
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very friendly service and the staff at the lodge were ready to meet all of our needs. -
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Michelle Sent on 02/21/20194.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Perfect Lake Superior Winter Wedding!
We LOVED GSL for our winter wedding. It was a perfect winter wonderland location right on Lake Superior! The food was absolutely delicious and we LOVED that we could have our ceremony, reception and lodging all in one place for the weekend! -
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Brandy Sent on 08/13/20174.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
Beautiful venue, great service and wonderful food. Not willing to negotiate on room rental fee and cost of rooms for guests is pricey. -
Quality of service
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Alicia Sent on 09/17/20144 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Great time pulled Buffett to quickly -
Quality of service
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Shannon Sent on 09/19/20123.7 out of 5 rating3.7-
Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Overall this is a great place and very beautiful. We loved having our wedding their and all of our guests liked it as well. Our only complaint is the lodges event coordinator was hard to get ahold of and did not volunteer info and guidance along the way. We had to ask about everything. Also on our wedding day, we did not feel she was around and checking on things to make sure everything we had ordered and were paying for was there and ready. There were a few things that got missed that could have been easily corrected before hand. Otherwise we love Grand Superior Lodge, just the event coordinator needs to be a little more involved or needs more help. -
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Haley Sent on 06/30/20193.6 out of 5 rating3.6
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Review of Grand Superior Lodge - Wedding
Constructive Feedback:
- Our cabin only came with 2 trash bags. I called around 7am to the front desk to request more, and they told me they would have them delivered in less than an hour. Two additional phone calls later, the trash bags were delivered around noon.
- At the beginning of the reception, it was VERY warm in the ballroom. My mom discovered that the heat was actually turned on, and had to personally find maintenance to get this taken care of.
- Neither of us saw the group coordinator until she was coming to say goodbye and make sure there was nothing else we needed. I would definitely recommend having her check-in with the bride and groom much sooner and more frequently. I was planning on having her meet some of our friends so that they would know who to get in touch with if needed, but I wasn't able to do this.
- Several of the timing things during the reception meal could have been improved. For example, the salad bowls did not have tongs and the bread did not have butter. The tongs and the butter were delivered with the entrees, which was frustrating.
- I would recommend changing the way that guests get into our room block. It was frustrating to not be able to have guests book their rooms in our block online.
Positive Feedback:
- The venue itself is absolutely gorgeous, and the scenes are breathtaking. We can't wait to see our beautiful photographs with this background!
- Saturday morning myself and a few close friends went to the ballroom at 8am early access. Tracey was in the ballroom starting to set things up. She was extremely helpful in getting things set up the way I envisioned. She also was flexible in fixing some of the set-up instructions that weren't correct (the number of tables on their list said 10 when it only should have been 9). Everything for the ceremony, the reception, and the yard games were all set up perfectly.
- Alisa at the front desk of Grand Superior was an excellent contact for me throughout our planning process and during the weekend itself. She went above and beyond in helping figuring the confusing guest room blocking. She was always extremely positive and helpful when I had questions.
- The food was absolutely delicious. All of our guests raved about the quality of the food during the reception.
- We were very happy with the bartenders at the bar downstairs. They went above and beyond to get guests the drink they wanted. -
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Ellie Sent on 06/28/20173.5 out of 5 rating3.5
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Quality of service 4 out of 5 rating4.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3.5 out of 5 rating3.5
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
During the planning, I stressed a lot due to details getting confused several times. Everything ended up turning out perfectly, but it would have felt nice to be relaxed the entire time. I would recommend this venue for people looking to do an outdoor wedding with great views and medium sized weddings. We had 175 guests and it worked out just great having the outdoor space, but it may have gotten too crowded had we not had the outdoor space (I.e had it been raining) Loved the indoor-outdoor feel. Would not recommend this venue if you are looking for a glamorous venue with lots of guests (I.e. Over 175 people). Again, the views were great but the ballroom was not the fanciest nor the biggest. Overall very happy with how things turned out, however. -
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Emily Sent on 08/21/20241.8 out of 5 rating1.8-
Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
Wildly stressful weekend exacerbated by Grand Superior Lodge
The food was really good and the location is beautiful. But the venue made my weekend much more stressful than it needed to be. Unfortunately, we were put in a room that had no AC and was so hot that my dogs were crying and my makeup was melting off my face. The 2nd room we were put in also had no AC. by the time we got into our 3rd room it was around 8 or 9 PM. I couldn't unpack anything that I needed to get ready because the next day we had to move into another new room. We couldn't do a proper rehearsal because we were trying to figure out the room situation and you also don't have access to the patio the night before if your wedding is on a Saturday and there is a Friday wedding. I ended up having to get ready for the wedding in my parents room and was crying and freaking out for much of the time before the ceremony because stuff was scattered everywhere and nothing was unpacked and ready to go. It rained during our ceremony and there wasn't a good understanding of what we would be doing since so much had to change because of the weather. I was ready to walk down the aisle and making changes to the ceremony because we couldn't do the full walk we were planning for but I wasn't aware of that until I got to the main lodge. Cherry, the coordinator at GSP, was minimally available throughout the weekend. My other vendors were amazing and kept me from completely losing my mind. The contract says that you have to have all personal items removed from the ballroom by last call, so I had to stop enjoying my own party to pack up decor and couldn't enjoy the song that I selected to be the last song of the night. Considering that we paid a lot of money to have our ceremony there, I would think that the service we got would have been significantly better. We didn't get our new room keys until about an hour before the ceremony started so I couldn't get our stuff moved up to our new room until after the ceremony so nothing was ready to have a comfortable night and unwind from a very stressful day. We got a very small refund for the rooms, but not enough to make up for how bad the venue made our whole weekend. I would not recommend that anybody get married here. -
Quality of service
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Alisha Sent on 10/06/2014
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Location is beautiful, lodging is adequate, but the resort service is awful. After signing the contract with GSL it was one disappointment after the next: Completely incompetent management, constant staff turnover, reception desk staff that were always "in training" - putting wedding guests on hold for extended periods of time, or hanging up on them when trying to make reservations.
I had multiple phone conversations with the general manager prior to our wedding, but still he failed to deliver on what we discussed. His staff refused to bring out a second keg (which we ordered) to the patio during our cocktail hour, entree orders were wrong, entrees served were bland, cold and rock hard- so much so that guests complained to us! The open bar tab was displayed to guests on the cash register (unbelievably tacky, but didn't phase the staff at GSL). My expectations were low for a Northern MN lodge, but this place couldn't even serve warm food, the food that we actually ordered, or the booze we ordered. Oh and guests also complained when they tried to order food and drinks from the lodge restaurant/bar - rude staff, orders were wrong and over-priced.
Brides, seriously don't waste your time at GSL or any of the Odyssey Resorts. -
Quality of service
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