Grand Rental Station Party Plus Reviews

Reviews

• Holly R. Sent on 03/16/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Prompt and helpful

  I was referred by a coworker who obviously knew what he was talking about. They made the whole process simple and were prompt and professional about getting everything there on time.

  I was referred by a coworker who obviously knew what he was talking about. They made the whole process simple and were prompt and professional about getting everything there on time.
• 
  User1998061 Sent on 01/05/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We rented white chairs for the ceremony and white table linens for the reception. They arrived on time and set up the chairs exactly how we wanted them. They also came back on the following Monday to pick everything back up. Very professional and friendly!

  We rented white chairs for the ceremony and white table linens for the reception. They arrived on time and set up the chairs exactly how we wanted them. They also came back on the following Monday to pick everything back up. Very professional and friendly!
• Bonnie Sent on 11/13/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We contacted Grand Rental Station through the advice of our venue. They were not only the best price, but well acquainted with the venue. I did change the order a few weeks before the wedding and they were very kind and accommodating about the update. They sent a new invoice immediately. They were easy about payments and very helpful. On the day, we never had a problem and everything looked great. The next day, I received a call they were on their way to pick the order. No issues. Very great service.

  We contacted Grand Rental Station through the advice of our venue. They were not only the best price, but well acquainted with the venue. I did change the order a few weeks before the wedding and they were very kind and accommodating about the update. They sent a new invoice immediately. They were easy about payments and very helpful. On the day, we never had a problem and everything looked great. The next day, I received a call they were on their way to pick the order. No issues. Very great service.
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• Jaclyn Sent on 04/23/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  They were great!
  I went in the weekend before after putting it off for so long. I didn't have an exact idea of how I wanted the tables set up but Brandy was very patient with me. She even set a table up to show me different ways I could arrange an overlay and napkin, giving me a clear idea of what it would look like. I even had to make last minute changes to my order and they were very helpful. In the end it turned out great and I was very happy. I got Napkins which I used in place of an Overlay for all the guests tables, an overlay for the sweetheart table and chair covers and sashes for all the chairs.

  They were great!
  I went in the weekend before after putting it off for so long. I didn't have an exact idea of how I wanted the tables set up but Brandy was very patient with me. She even set a table up to show me different ways I could arrange an overlay and napkin, giving me a clear idea of what it would look like. I even had to make last minute changes to my order and they were very helpful. In the end it turned out great and I was very happy. I got Napkins which I used in place of an Overlay for all the guests tables, an overlay for the sweetheart table and chair covers and sashes for all the chairs.
• Cassandra Sent on 11/02/2020
  1.8 out of 5 rating

  1.8
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Do not book for any important event

  We were married on 10-15-20 and had a Covid wedding which was stressful enough. I sent this email on 10-20-20 after I was able to put all my thoughts down.
  ---------------------------
  Out of all of our vendors your company was the most difficult to work with.
  We went with your company because we were told that you were our venues “preferred” vendor and would receive a discount for booking, no such discount was ever offered and when asked about it was basically laughed at.
  No flexibility with pricing, the only vendor who we had this issue with. I kept hearing about the labor involved and how I got a discount on the Chiavari chairs. Price matching is not a discount AND they weren’t even price matched to the other vendors price. The “labor” was setting up the tent. We were expected to set up the tables, chairs, and cushions for the chairs and provide the cords and the hoses for the port o cools. (100 white folding ceremony chairs, 100 silver Chiavari chairs w/ cushions, 1 cake table, 1 sweetheart table, 3 port o cools, and 12 60 inch round tables.)
  Even with that we continued with your company, the first major issue that developed came after our coordinators had asked numerous times to please send them over a copy of the order from the venue to confirm the order. I even asked for this and was denied and assured everything was correct.
  The day before our rehearsal dinner we find out the order was incorrect. The tables ordered were too large, there was not a cake table/sweetheart table available in the size we had requested. I had all my linens ordered already to the size we were expecting with no way to change with such last minute “notice”. Luckily my coordinators were able to correct these errors. This is not stress a bride needs right before her wedding.
  The day before the wedding the tent was delivered. Again our coordinators asked to be called when a time was known so that they could be present for set up. They sent over the floor plan (which I had also asked to send over and was dismissed). On the long drive over my fiancé got a call from some worker who said the power kept blowing, He informed them that we were on our way, at no time were our coordinators notified. I had to call them mid trip to inform them of that call and gave them the workers number. By the time we arrived everyone was gone, and the tent was set up incorrectly. The power kept blowing because they were putting everything on one outlet. For a vendor that is known to this venue this is simply careless. The dance floor was set up so far to the left of the tent that I lost the ability to use almost half of my tent. (I had a 60x40 tent!) No room to place the 12 tables I had planned on for that side. The entrance was not in the right location and the port o cools were not placed per my layout. I MISSED MY REHERSAL DINNER WITH MY FAMILY AND FRIENDS BECAUSE I WAS OUT IN THAT TENT WITH MY COORDINATORS TRYING TO REWORK A LAYOUT WITH AN UNMOVEABLE DANCE FLOOR!!! I spent many hours on that layout due to COVID-19 so that our family and friends would be safe and socially distanced and kept cool and comfortable.
  The lights that were supposed to be “zig zag” throughout the tent… were 3 strands for $300.
  Very disappointing experience and the venue was made aware of this.
  --------------------------------------
  On 10-21-20 I got this reply email:
  
  I will forward this over to the store manager.
  --------------------
  As of 11-2-20 I have received nothing else. No apology, no phone call, nothing. This further proves that this company does not care and no bride should ever use them for a wedding.

  We were married on 10-15-20 and had a Covid wedding which was stressful enough. I sent this email on 10-20-20 after I was able to put all my thoughts down.
  ---------------------------
  Out of all of our vendors your company was the most difficult to work with.
  We went with your company because we were told that you were our venues “preferred” vendor and would receive a discount for booking, no such discount was ever offered and when asked about it was basically laughed at.
  No flexibility with pricing, the only vendor who we had this issue with. I kept hearing about the labor involved and how I got a discount on the Chiavari chairs. Price matching is not a discount AND they weren’t even price matched to the other vendors price. The “labor” was setting up the tent. We were expected to set up the tables, chairs, and cushions for the chairs and provide the cords and the hoses for the port o cools. (100 white folding ceremony chairs, 100 silver Chiavari chairs w/ cushions, 1 cake table, 1 sweetheart table, 3 port o cools, and 12 60 inch round tables.)
  Even with that we continued with your company, the first major issue that developed came after our coordinators had asked numerous times to please send them over a copy of the order from the venue to confirm the order. I even asked for this and was denied and assured everything was correct.
  The day before our rehearsal dinner we find out the order was incorrect. The tables ordered were too large, there was not a cake table/sweetheart table available in the size we had requested. I had all my linens ordered already to the size we were expecting with no way to change with such last minute “notice”. Luckily my coordinators were able to correct these errors. This is not stress a bride needs right before her wedding.
  The day before the wedding the tent was delivered. Again our coordinators asked to be called when a time was known so that they could be present for set up. They sent over the floor plan (which I had also asked to send over and was dismissed). On the long drive over my fiancé got a call from some worker who said the power kept blowing, He informed them that we were on our way, at no time were our coordinators notified. I had to call them mid trip to inform them of that call and gave them the workers number. By the time we arrived everyone was gone, and the tent was set up incorrectly. The power kept blowing because they were putting everything on one outlet. For a vendor that is known to this venue this is simply careless. The dance floor was set up so far to the left of the tent that I lost the ability to use almost half of my tent. (I had a 60x40 tent!) No room to place the 12 tables I had planned on for that side. The entrance was not in the right location and the port o cools were not placed per my layout. I MISSED MY REHERSAL DINNER WITH MY FAMILY AND FRIENDS BECAUSE I WAS OUT IN THAT TENT WITH MY COORDINATORS TRYING TO REWORK A LAYOUT WITH AN UNMOVEABLE DANCE FLOOR!!! I spent many hours on that layout due to COVID-19 so that our family and friends would be safe and socially distanced and kept cool and comfortable.
  The lights that were supposed to be “zig zag” throughout the tent… were 3 strands for $300.
  Very disappointing experience and the venue was made aware of this.
  --------------------------------------
  On 10-21-20 I got this reply email:
  
  I will forward this over to the store manager.
  --------------------
  As of 11-2-20 I have received nothing else. No apology, no phone call, nothing. This further proves that this company does not care and no bride should ever use them for a wedding.