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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
First and foremost, fellow brides, please be aware that the Garden Theatre and the Roper Garden Ballroom are operated by entirely different people.
THE GARDEN THEATRE
My reviews above are for the excellent and friendly staff of the Garden Theatre, a non-profit historical movie theatre. Brian Fallon, the events manager, and the entire technical theatre staff made our wedding day perfect! They were cordial with our vendors, flexible with our schedule, and have a great passion for service and events. Our ceremony was held at the theatre and we got rave reviews from our guests.
ROPER GARDEN BALLROOM
On the other hand, the Roper Garden Ballroom was a less-than-ideal place for our reception. Their events manager, Matt, was very hard to get in touch with throughout our 6 month planning process. Three days before the wedding, the owners of the Roper Garden Building, a brother and sister team, emailed me about a technicality in our contract about our bartender and caterer and asked me to speak to them in person. The Ropers accused me of not reading my contract and of not planning ahead. When I would try to interject or show them one of my emails to Matt, they promptly cut me off, threatening to not let me have food or beverage in their venue. At one point, Becky Roper said, “ We can’t keep having these cheap brides rent our venue, they all try to cut corners to save money.” I cried. They wouldn’t hear any of my objections or concerns about communicating with Matt, they said that this was my responsibility, despite the fact that I had repeatedly asked Matt for clarification and vendor approval. I would never wish any bride the stress and humiliation of dealing with the Ropers or their venue. (On the day of our wedding, the venue’s air conditioning couldn’t chill the room, so our reception was at 80 degrees the whole time and no one danced. I may be a "cheap bride," but I’m fairly certain that A/C is common courtesy.) Book the Garden Theatre, but avoid the RGB!
First and foremost, fellow brides, please be aware that the Garden Theatre and the Roper Garden Ballroom are operated by entirely different people.
THE GARDEN THEATRE
My reviews above are for the excellent and friendly staff of the Garden Theatre, a non-profit historical movie theatre. Brian Fallon, the events manager, and the entire technical theatre staff made our wedding day perfect! They were cordial with our vendors, flexible with our schedule, and have a great passion for service and events. Our ceremony was held at the theatre and we got rave reviews from our guests.
ROPER GARDEN BALLROOM
On the other hand, the Roper Garden Ballroom was a less-than-ideal place for our reception. Their events manager, Matt, was very hard to get in touch with throughout our 6 month planning process. Three days before the wedding, the owners of the Roper Garden Building, a brother and sister team, emailed me about a technicality in our contract about our bartender and caterer and asked me to speak to them in person. The Ropers accused me of not reading my contract and of not planning ahead. When I would try to interject or show them one of my emails to Matt, they promptly cut me off, threatening to not let me have food or beverage in their venue. At one point, Becky Roper said, “ We can’t keep having these cheap brides rent our venue, they all try to cut corners to save money.” I cried. They wouldn’t hear any of my objections or concerns about communicating with Matt, they said that this was my responsibility, despite the fact that I had repeatedly asked Matt for clarification and vendor approval. I would never wish any bride the stress and humiliation of dealing with the Ropers or their venue. (On the day of our wedding, the venue’s air conditioning couldn’t chill the room, so our reception was at 80 degrees the whole time and no one danced. I may be a "cheap bride," but I’m fairly certain that A/C is common courtesy.) Book the Garden Theatre, but avoid the RGB!
User1543963 Sent on 02/25/2014Such a beautiful place for my wedding. Brian was very helpful. Couldn't ask for a better place for a hollywood glam wedding.