Gardella's Elite Limousine Reviews

Reviews

• Joseph Sent on 11/13/2023
  1 out of 5 rating

  1.0
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  Beware of booking them for your wedding!

  I would never use this company again after our experience on our wedding day. I had booked a coach bus and a smaller shuttle to transport guests between our hotel and wedding venue. After the reception the smaller shuttle was supposed to drop off guests at the hotel and then come back to the venue once more to pick up anybody left. The only people left were me (the groom), the bride and the maid of honor. We called the dispatch about 20 minutes after the shuttle left the first time to make sure the driver knew to come back and get us. We were assured he was coming back. About 30 minutes later I called again to ask... Read more

  I would never use this company again after our experience on our wedding day. I had booked a coach bus and a smaller shuttle to transport guests between our hotel and wedding venue. After the reception the smaller shuttle was supposed to drop off guests at the hotel and then come back to the venue once more to pick up anybody left. The only people left were me (the groom), the bride and the maid of honor. We called the dispatch about 20 minutes after the shuttle left the first time to make sure the driver knew to come back and get us. We were assured he was coming back. About 30 minutes later I called again to ask where the shuttle was. I was given a specific address that said he was about 5 minutes away. After another 12 to 15 minutes of waiting I called again and was told the shuttle was right around the same address when I had just called before, which made no sense to me. It was obvious then that I was being lied to. The driver dropped people off at the hotel and started on his way back home before being called to come back and the dispatch guy went along with it and lied to me. Eventually the shuttle came and got us but we ended up at our after party over an hour late. It's one thing to make a mistake and another thing to lie to the bride and groom about it.
• Caroline Sent on 04/12/2023
  5 out of 5 rating

  5.0
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  Amazing Experience!

  Elite Limo provided seamless transportation for our wedding day! I had procrastinated on booking transportation and was getting anxious since I had reached out to several transportation companies with no response. But Elite Limo got back to me quickly and swiftly booked our three different vehicles. We had two different vehicles in the morning for transporting wedding party members from their hotels to the getting ready locations, then to our church ceremony, and then to our wedding venue, as well as a larger shuttle bus to shuttle guests between our hotel block and our venue. Everything ran smoothly and all the drivers were on time and friendly. Right after our ceremony my husband actually realized he forgot his coat... Read more

  Elite Limo provided seamless transportation for our wedding day! I had procrastinated on booking transportation and was getting anxious since I had reached out to several transportation companies with no response. But Elite Limo got back to me quickly and swiftly booked our three different vehicles. We had two different vehicles in the morning for transporting wedding party members from their hotels to the getting ready locations, then to our church ceremony, and then to our wedding venue, as well as a larger shuttle bus to shuttle guests between our hotel block and our venue. Everything ran smoothly and all the drivers were on time and friendly. Right after our ceremony my husband actually realized he forgot his coat at the hotel he stayed at the night before and we were able to make a short detour on the way to the reception venue to pick it up! I would definitely recommend Elite Limo for your wedding transportation needs!
• Carly Sent on 01/02/2023
  5 out of 5 rating

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  Wonderful Transportation

  We had Elite Limo's 40 passenger bus to transport the bridal party to photo locations and then transport guests to and from the hotel and the venue. Jeff was so kind, helpful, funny, and patient with our many different trips and stops. I would recommend Elite Limo to anyone!

  We had Elite Limo's 40 passenger bus to transport the bridal party to photo locations and then transport guests to and from the hotel and the venue. Jeff was so kind, helpful, funny, and patient with our many different trips and stops. I would recommend Elite Limo to anyone!
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• Annette Sent on 10/16/2022
  1 out of 5 rating

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  BEWARE of this Limousine Service

  Beware. This limousine service arrived at our daughters wedding 15 minutes late with 27 guests. The driver had to pull over due to GPS confusion and one of the passengers had to physically sit in the front seat with the driver and direct her. Company assumes no responsibility for this at all. This company operates under 3 different names, Elite Limousine, Premier Limousine and Gardella’s Limousine. If you need to arrive at your function on time do NOT use this service.

  Beware. This limousine service arrived at our daughters wedding 15 minutes late with 27 guests. The driver had to pull over due to GPS confusion and one of the passengers had to physically sit in the front seat with the driver and direct her. Company assumes no responsibility for this at all. This company operates under 3 different names, Elite Limousine, Premier Limousine and Gardella’s Limousine. If you need to arrive at your function on time do NOT use this service.
• Mallory Sent on 06/07/2022
  2.4 out of 5 rating

  2.4
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    2 out of 5 rating
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    3 out of 5 rating
    3.0
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  Driver Made Ceremony Start Late

  While the limo bus was spectacular, the driver was late picking up the groom and groomsmen. Nearly 20 mins late. There was no traffic. We were previously told it was likely he’d be an hour early actually. We had to call dispatch several times. This delay caused our ceremony to be delayed about 30+ mins since he was to pick me up (the bride) and bridesmaids and bring us to the church. Luckily I had a fantastic planner (hire LilTrisha’s events) who didn’t tell me this was the reason we were behind schedule. And as such tip envelopes were dispersed as planned, which is irritating.
  
  I did speak to the manager who was friendly and honest. She... Read more

  While the limo bus was spectacular, the driver was late picking up the groom and groomsmen. Nearly 20 mins late. There was no traffic. We were previously told it was likely he’d be an hour early actually. We had to call dispatch several times. This delay caused our ceremony to be delayed about 30+ mins since he was to pick me up (the bride) and bridesmaids and bring us to the church. Luckily I had a fantastic planner (hire LilTrisha’s events) who didn’t tell me this was the reason we were behind schedule. And as such tip envelopes were dispersed as planned, which is irritating.
  
  I did speak to the manager who was friendly and honest. She noted there was no excuse and the driver simply left too late. We were refunded the driver’s tip, though nothing off the actual service which is a bit frustrating. Just. Heads up to future couples
• Chantal Sent on 10/18/2021
  4.8 out of 5 rating

  4.8
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    4 out of 5 rating
    4.0

  Great experience for wedding party and hotel shuttle

  We used Gardellas for our wedding this past weekend. I could not have hoped for a more professional and timely bunch! We did a private SUV once for the bridal group and a second trip for the groomsman. Jim, our driver, was extremely professional and made us laugh. He made sure our trip went smoothly and we were very comfortable with his driving. Car was gorgeous and up to peak standards. We also had the 56 passenger bus for our hotel pickup/drop off. Bus was clean and very nice and our driver Jeff made the trip seem quick and effortless in the pouring rain. We were extremely happy with them and would book again!

  We used Gardellas for our wedding this past weekend. I could not have hoped for a more professional and timely bunch! We did a private SUV once for the bridal group and a second trip for the groomsman. Jim, our driver, was extremely professional and made us laugh. He made sure our trip went smoothly and we were very comfortable with his driving. Car was gorgeous and up to peak standards. We also had the 56 passenger bus for our hotel pickup/drop off. Bus was clean and very nice and our driver Jeff made the trip seem quick and effortless in the pouring rain. We were extremely happy with them and would book again!
• Alison Sent on 10/11/2021
  1.6 out of 5 rating

  1.6
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  Don’t Hire Them!

  We hired Premier/Elite for our October 1 wedding. I had always heard really great things about them and felt I had nothing to worry about when it came to the transportation.
  
  A shuttle was supposed to run at 10, 11, and 12 to take guests back to the hotel. They were provided this information in advance so that is the expectation we gave our guests. At 11:20 I was approached inside the venue by the shuttle driver. He stated that the 11:00 shuttle had not left and now it was too late to take people back since he would not be back in time for the 12am shuttle. I kept asking why it didn’t leave and at the... Read more

  We hired Premier/Elite for our October 1 wedding. I had always heard really great things about them and felt I had nothing to worry about when it came to the transportation.
  
  A shuttle was supposed to run at 10, 11, and 12 to take guests back to the hotel. They were provided this information in advance so that is the expectation we gave our guests. At 11:20 I was approached inside the venue by the shuttle driver. He stated that the 11:00 shuttle had not left and now it was too late to take people back since he would not be back in time for the 12am shuttle. I kept asking why it didn’t leave and at the time he couldn’t give me an answer. I spoke with the guests who were on the shuttle and was told by them (and to clarify they did not know each other) that they were told to get off since there wasn’t enough people to make the run. The driver claimed to dispatch they got off voluntarily. Why would they get off voluntarily when they got on to go back to the hotel? That doesn’t even make sense. This shuttle driver was inside the ballroom drinking coffee (which I think is completely wrong) and then when he drove the shuttle at midnight (with a full shuttle bus) he ran a red right, swerved in and out of lanes so he was beeped at by other cars, and had to back up since he got too close to a rock formation. For the 12am shuttle he was was saying he had more seats (my dad had to get off the bus because there wasn’t a seat for him) and he was saying it was fine for people to stand. This to me is a violation. He also told dispatch there was no one left at the venue. At 12:15 the shuttle had still not left since he was arguing with the event manager of the Riverhouse so I told him he needed to leave and take the shuttle back to the hotel. He saw me walk back into the venue so this was a blatant lie. This shuttle driver yelled at me (the bride) and also the event manager at The Riverhouse. Additionally, one of the limo drivers was very rude and I witnessed them telling Riverhouse staff what to do. In the limo that brought my husband, my dad, and I back to the hotel he would accelerate very quickly and then pull his foot off the gas so we were being jerked around in the back. I honestly can’t believe he is a driver for a living and drives so poorly.
  
  Premier/Elite has chosen to take the side of the shuttle driver since they do not have audio on the shuttle bus and only video so they are saying it is a he said/she said issue. I absolutely believe my guests because why would they lie about that? Premier/Elite is responsible for their drivers and the way they’ve handled this situation is very sad. It’s not just my word but all of my guests, the Riverhouse, my coordinator, etc and they seem to feel that after everything this shuttle driver did that night that he is the one they should side with. Long story short - don’t hire them. I missed basically the last hour of my wedding getting yelled at and dealing with this situation and then my guests were not allowed to go home at the time they wanted and were subjected to an unsafe driver. Hire another company so you can make sure your day is flawless. Premier/Elite should care that many guests are aware of what occurred and feel as shocked as I do about what transpired but The Riverhouse and my coordinator also witnessed this mess. These are two entities in the wedding world so Premier/Elite should care about their impression. My day was absolutely perfect except for this nightmare.
  
  I have also called twice to discuss my experience further and left messages and was told I would be called back but of course no one called me.
• Katie Sent on 06/08/2021
  5 out of 5 rating

  5.0
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  Absolute lifesavers!!

  We ended up hiring Elite Limousine after the transportation company we had originally booked fell through in a bit of a catastrophe. We were desperate only 2 weeks before our wedding, and Elite Limousine stepped in with an easy solution, reasonable prices, and a responsive team that instantly erased our stress. On the day of our wedding, they were so professional, nice, and really just added a brilliant touch to our day! Absolutely recommend!!

  We ended up hiring Elite Limousine after the transportation company we had originally booked fell through in a bit of a catastrophe. We were desperate only 2 weeks before our wedding, and Elite Limousine stepped in with an easy solution, reasonable prices, and a responsive team that instantly erased our stress. On the day of our wedding, they were so professional, nice, and really just added a brilliant touch to our day! Absolutely recommend!!
• Julie Sent on 09/04/2019
  5 out of 5 rating

  5.0
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    5 out of 5 rating
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  So easy to work with

  Gardella was so easy to work with, it made this process less stressful. The day of went smoothly. Our driver was so great and did not rush us out of the van. He helped us get out of the vehicle and everything. Such a great experience.

  Gardella was so easy to work with, it made this process less stressful. The day of went smoothly. Our driver was so great and did not rush us out of the van. He helped us get out of the vehicle and everything. Such a great experience.
• Chelsea Sent on 08/29/2019
  5 out of 5 rating

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  Best limo company ever!

  HIGHLY RECOMMEND! BEST LIMO COMPANY AROUND!
  
  We used Elite Limousine for our wedding day on August 18th, it was a seamless process from beginning to end! The staff was so helpful with the booking process and the Manager Dan gave us a price that we couldn't refuse, he really worked with our budget.
  
  We rented the 30 Passenger Limo Bus, the bus arrived to pick me up from the hotel, the driver Elmo helped me into the bus with my large ballgown (I could barely walk in this dress, so the help was much appreciated), they had put ice, bottled water and a complimentary bottle of champagne in the bus for us!
  
  It was extremely hot... Read more

  HIGHLY RECOMMEND! BEST LIMO COMPANY AROUND!
  
  We used Elite Limousine for our wedding day on August 18th, it was a seamless process from beginning to end! The staff was so helpful with the booking process and the Manager Dan gave us a price that we couldn't refuse, he really worked with our budget.
  
  We rented the 30 Passenger Limo Bus, the bus arrived to pick me up from the hotel, the driver Elmo helped me into the bus with my large ballgown (I could barely walk in this dress, so the help was much appreciated), they had put ice, bottled water and a complimentary bottle of champagne in the bus for us!
  
  It was extremely hot and humid that day, our limo bus was an oasis for our bridal party during our pictures after the ceremony. Our venue ran out of cold water during pictures and our driver was kind enough to bring me an ice cold water from the bus.
  
  I cannot say enough nice things about this company. Elite Limousine really went above and beyond to make our wedding day special not only for us, but for our loved ones! we cannot wait until our next trip to get pampered by Elite!
• Cassidy Sent on 08/29/2019
  1 out of 5 rating

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  Brides beware

  This company ruined the end of our wedding and then didn’t have the decency to make it right. These people are absolute criminals and have aggressive/nasty drivers that refuse to give you the full service hours you paid for AND have the balls to fight with you over it!!!!!!!!
  We rented not only a party bus for the bridal party but also a 54 passenger coach bus to take our guests to and from the hotel and the wedding venue which was approximately a 20-30 minute ride. We paid for 10 hours of coverage from 4 p.m. – 2 a.m. when the wedding ended at 11 p.m. the bus was full and we had an overflow of approx. 20... Read more

  This company ruined the end of our wedding and then didn’t have the decency to make it right. These people are absolute criminals and have aggressive/nasty drivers that refuse to give you the full service hours you paid for AND have the balls to fight with you over it!!!!!!!!
  We rented not only a party bus for the bridal party but also a 54 passenger coach bus to take our guests to and from the hotel and the wedding venue which was approximately a 20-30 minute ride. We paid for 10 hours of coverage from 4 p.m. – 2 a.m. when the wedding ended at 11 p.m. the bus was full and we had an overflow of approx. 20 people (the bridal party), so our family and friends asked the driver to come back and make a second run (since he was contracted for another 3 hours!) He flipped out on my family AND the bridal coordinator who took it upon himself to ask the driver to come back (which he should not have had to do because we paid for it!). The driver was nasty and rude and complained that it would take him an hour to do that. Somehow that justified him not coming back when he had 3 hours left on the contract? He was so aggressive and nasty that our guests were scared driving with him the whole way back to the hotel. My husband and our bridal party were forced to pay for cabs 30 minutes away (my husband and myself had to cram into the back of my hair dresser’s car in my big wedding dress) back to the hotel. We had absolutely no problem waiting to get picked up an hour since we had lots of decorations to gather and all of our stuff in the bridal party suite that was scattered. The venue even offered us our left-over food to eat and a few drinks so we could wait but this guy made a huge deal over the fact that we asked him to come back and allegedly refused (from what we were told by our venue and our friends). Ultimately the company claims he came back and we weren’t there but why would we wait if we were informed that he 1.) didn’t want to come back because it would take to long and 2) refused? Would you wait for him? Absolutely not! THIS SHOULD NOT HAVE BEEN A QUESTION SINCE WE PAID FOR 3 MORE HOURS OF SERVICE!
  We called the company and simply asked for a free car service to and from the airport for our honeymoon to make it right but they REFUSED! They offered us only 30% off when the other companies we were quoting offered us 40% off of the service if we initially booked with them. So I brought that to their attention that if we booked our wedding service with the other companies we were getting 40% off right out of the gate! We paid for 3 hours worth of service that we did not get and our entire bridal party paid for cabs to get home that night for a 30 minute drive which they should not have had to do! They were incredibly rude and refused to let me speak with the manager (who I believe his name to be Dan but I’m not sure because I called 4 times over two weeks and he refused to call me back!). Amy was incredibly rude over the phone and was not even apologetic – instead argued with me that her driver was their “BEST” driver and wouldn’t do that… First of all, if this is their BEST driver… I can only imagine what their other drivers are like! Amy also lied to us on two of the occasions that I spoke with her. She told my husband that the bride spoke to the driver and told him not to come back (that I was seen on the video surveillance)…I called to confront her because I never even SAW the bus, she straight up lied to me and said SHE NEVER SAID THAT TO HIM… I told her I’d like to see the video but was never given the opportunity to (because they knew it wasn’t true!). She then lied further and said that my husband already settled it with her and agreed to the 30% off when he never would have done so given that we were given better offers by other companies!
  Think twice about this company! The Waterview is so upset with how the driver spoke to the wedding coordinator Colin that they asked us the next day who we used so they would not recommend them to any of their brides! That alone says something! Wish we used Greenlight limo because our friends originally recommended them from their wedding but we went with the cheaper option and ended up getting screwed! Every other aspect of our wedding was absolutely perfect so thankfully we had a great day but this was an awful way to end a long/tiring day! Do NOT book with these people!
• Fallon Sent on 09/18/2018
  5 out of 5 rating

  5.0
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  Gardella's Elite Limosine service was superb! My daughter got married 9/1/19. I was able to book an airport pickup for a large group, a shuttle service from hotel to Wedding venue and back and a luxury vehicle for the bride and groom. I was able to go to the company to see the vehicles in person before booking to be sure it was what I wanted. The staff are all super friendly and professional. They were able to meet my needs in spite of the late booking. The vehicles were all clean and well maintained! My guests were all impressed with the limo van we used as a shuttle. The Bride and Groom loved the luxury vehicle. Drivers all... Read more

  Gardella's Elite Limosine service was superb! My daughter got married 9/1/19. I was able to book an airport pickup for a large group, a shuttle service from hotel to Wedding venue and back and a luxury vehicle for the bride and groom. I was able to go to the company to see the vehicles in person before booking to be sure it was what I wanted. The staff are all super friendly and professional. They were able to meet my needs in spite of the late booking. The vehicles were all clean and well maintained! My guests were all impressed with the limo van we used as a shuttle. The Bride and Groom loved the luxury vehicle. Drivers all arrived early and sent a text message to let us know they were there. They were courteous and well dressed. Gardella's prices are quite competitive. I did my homework and they had the best prices. Will definitely use them again as they serve the tri-state area.
• User6969327 Sent on 08/08/2012
  3.9 out of 5 rating

  3.9
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    3 out of 5 rating
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    2.5 out of 5 rating
    2.5

  Encore limo was easy to contact and were always very nice when speaking with them. The driver was on time and was extremely helpful with anything that needed to be done. He held my train in the church, helped the groomsmen with the runner, and he checked with the best man to see wheat was ok for me to exit the limo. If i could hire just that driver again, I would. My only concern about encore limo is that their advertised price ($999) increase to almost $700 more ( than the advertised price). There were fees, gas expenses, tips, etc. Our time did run over 39 minutes and we were charged an additional $250 (included in the $700 I previously stated), which is understandable.

  Encore limo was easy to contact and were always very nice when speaking with them. The driver was on time and was extremely helpful with anything that needed to be done. He held my train in the church, helped the groomsmen with the runner, and he checked with the best man to see wheat was ok for me to exit the limo. If i could hire just that driver again, I would. My only concern about encore limo is that their advertised price ($999) increase to almost $700 more ( than the advertised price). There were fees, gas expenses, tips, etc. Our time did run over 39 minutes and we were charged an additional $250 (included in the $700 I previously stated), which is understandable.

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