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Frills & Fancies Reviews

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Reviews

4.3 out of 5 rating
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20 Reviews
86% recommend it
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Awards

20
WeddingWire Couples' Choice Awards 2011 Winner
  • Stephanie
    Stephanie R. Sent on 08/08/2019
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    Everything you could ask for

    Wonderful staff. Very helpful sales team. Needed alterations and Frankie was perfect. He is definitely great at what he does. Patient and understanding. He has A great eye. He also had a quick turnover but does beyond exceptional work.
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    Mckenzie L. Sent on 01/27/2019
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    It was the best experience I’ve ever had dress shopping!

    They were all very sweet and helpful! They gave me many options to choose from and made sure I got what I loved!
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    Christin Sent on 04/03/2018
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    Purchased my gown from frills the entire staff was extremely helpful and I will certainly recommend them!
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    Taylor Sent on 04/07/2018
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    Frills has such beautiful gowns. But even though so many I had no problems selecting my wedding dress because Katy (the bridal department manager) helped make sure that all my wants for my dress was met and that we found the gown of my dreams. Katy is the most helpful sales representative that I’ve ever had the pleasure of doing business with. The girl knows her stuff!!! Also, Frills saved me from a catastrophe! I ordered bridesmaid dresses from David’s Bridal but they ordered the wrong dresses and long story short I was not happy with them so went elsewhere. So I went back to what I knew was great dresses and great customer service. Frills made sure to get me in to see their bridesmaid collections and choose the delivery method needed to ensure they got delivered in time for my girls to get the needed alterations done. I highly recommend them for both wedding gowns and bridesmaid dresses!!
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    Mary A. Sent on 10/22/2016
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    The staff at Frills went above and beyond in helping me select my wedding dress and veil. Compared to other bridal vendors, they were the most relaxed, responsive, and understanding. Their selection was extraordinary and diverse. I truly appreciated the service they provided and their immediacy in alterations.
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    Rachel Sent on 12/31/2016
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    Mr. Scott is the best! Don't go anywhere else for your wedding dress! He will certainly find (or make) the dress of your dreams! Love you Mr. Scott! Thanks for making me feel like a beautiful Frills bride!
  • User2520575 Sent on 01/28/2016
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    Scott and Erin went above and beyond to customize my dress to compliment my body type perfectly! I highly recommend!!!
  • Anna
    Anna Sent on 04/15/2015
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    Growing up in Statesboro, I thought it was ironic that ultimately, I got my wedding dress from Frills, even though I had been living on the West Coast for 5 years and met my husband out there. But I was getting married in Savannah, and Frills had the dress of my dreams! It was actually the first dress I tried on.

    Originally, one of the salesgirls told me I should go with a 4, but Scott (the owner?) suggested I go a size up, which was the best option. So, moral of the story - listen to Scott.

    The dress was gorgeous and exactly what I wanted - I felt the price was pretty great, actually.

    Thanks, Frills!
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    Randi Sent on 12/17/2010
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    I shopped around in Savannah, Atlanta, and Orlando before finding my dress at Frills. They have a great selection of wedding dresses. The staff was super helpful. Scott was great! He saved my wedding day by altering my dress to make it perfect the week of the wedding. I would recommend them to future brides.
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    Brittany Sent on 11/30/2010
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    Fantastic selection, great staff. You'll find whatever you need at this place.
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    Lisa Sent on 09/29/2010
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    My daughter bought all her prom dresses from Frills when she was in high school and then in college her formal wear. So it was no surprize she found her dream wedding dress and Bridesmaid dresses there also. They have a great selection and are very professional. She also was able to find the perfect shoes and accessories for her special day.
  • User2235334 Sent on 07/21/2015
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    Second time bride here, so I was looking for a simple, elegant dress. I found it here! Scott's advice is trustworthy on style and alterations. It also helps to bring a friend to narrow down choices. Mine discovered the Allure bridesmaid dress that I chose in blush and it is perfect.
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    Lindsey Sent on 12/09/2010
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    I was so happy to find Frills, because I live in Statesboro, but was planning a Savannah wedding, and did NOT want to have to drive to Savannah for fittings on top of everything else. The store is huge, and therefore, so is the selection. They were the only authorized retailer for my dress, so when I found it I ordered through them. The dress came in months ahead of schedule, without having to pay for a rush, which was unexpected and wonderful!

    We also ordered all the bridesmaids' dresses through them. Again, the selection is phenomenal. There was a small snafu with ordering them, and I'm still unsure what the problem was with getting that order; whether it was Frills or the manufacturer. Regardless, after a call to Frills, they called the manufacturer and everything was sent. The dresses were only a few days later than expected, which isn't too bad (they were here in plenty of time for the wedding!).

    I also used Frills for my conservation after the wedding. The consultants that helped me package up my dress to send off for cleaning were courteous and helpful. In fact, I feel like I spent so much time in there for fittings that most of the girls knew me by name, as well as Scott. It was always nice to be greeted as if I was a friend and not just a customer.

    The woman who did my fittings was very nice and helpful as well, and she does great work in a very reasonable time frame. All in all, I was very pleased with Frills n' Fancies!
  • User2517148 Sent on 01/25/2016
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    Statesboro isn't a big town but for the area they are very professional. I enjoyed dealing with them.
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    Courtney Sent on 05/10/2011
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    The girls at Frills & Fancies were wonderful. Helped me pick out my perfect dress and helped make sure I had everything I needed. They took great care of me. My veil was very late in coming in, but they had it covered, worked their behinds off to make sure it came in in time :) They have an amazing selection of dresses to fit any budget :)
  • User1972202 Sent on 12/16/2014
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    Dresses were made cheaply but they weren't made through then. Didn't tell us when bridesmaids dresses were in but professional
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    Keeli Sent on 03/03/2009
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    You will not find a selection as large as theirs anywhere else in Georgia. They have the most beautiful dresses to choose from and the staff was so patient with me as I tried on dress after dress. I was able to find my dream wedding dress here along with my veil. I also got my bridesmaids dresses and my Mom's dress here at a discounted price with the purchase of my dress. If you're looking for jewelry, shoes and other accessories, they have it all!
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    Anna Sent on 04/18/2011
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    I'm glad I bought my dress at frills. They had the dress I wanted that I tried on in Atlanta for almost $300 less. That being said we did have a few complications. I ordered my dress and my shoes from them. I'm about 5 nothing and needed for them both to come in at the same time for fittings (also my shoe size is a 5 and they didn't have any samples for me to try on so they did tell me that I could return the shoes if they didn't fit even though they don't usually, which was very nice). My dress was in Statesboro before the shoes were even ordered. I had to call several times before that issue was resolved. Then when my shoes arrived I called to set up a fitting for which I had been given a coupon. They no longer did fittings. Then when I called to get my dress steamed the girl wasn't very nice. I think she thought I wanted them to do it right then. I was actually dropping it off two weeks in advance. She just jumped to conclusions and I feel like in a customer service position you need to ask questions before doing that. Even with all this I love my dress and couldn't have been happier with it.
  • User2200583 Sent on 06/28/2015
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    What a horrible experience!!! I called here to set up an appointment after doing some research and going to about 7 other stores in Atlanta, savannah and some other places. I asked several very specific questions before making my appointment because it's 1.5 hours away. I knew what I was looking for in a dress and I knew that they sold several designers that I loved, I also asked about sizes to try on because I didn't want to waste my time driving there if there was nothing I could even try on. The girl I spoke to on the phone assured me there was plenty. Well we got there and went to the third floor and it was almost awkward, the girl that helped us just said look around and see if there's anything you like. She never asked my size, style or budget so we began to look and there was not a big selection at all. I was actually confused because they only have one of each dress and mostly smaller sizes...up to about 12 was average. There were three that were a 16 all of which were not my taste at all. Again this is why I asked very specific questions when I called. I went over to the girl and explained that I was extremely disappointed and upset at the fact that they had no selection and nothing to try on in my size and she really had nothing to say, so with that we left. No apology or anything, buying a wedding dress is not just about the dress but also about the experience and how you should feel as a bride. I hate to say it but I wouldn't waste any time going here.
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    Erin Sent on 11/28/2013
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    When I arrived for my bridal appointment I was at first excited but as I was led upstairs by a young lady wearing very short shorts I could tell I was at the wrong place. Things only got worse from there. I was given a piece of paper to write down my dress selections as I browsed and told the lady helping with my appointment would be around shortly. After 20 minutes of browsing she still hasn't shown up. Mind you am appointment for bridal is only 1 hour !! After browsing through the dresses it was apparent that Frills only catered to smaller girls. The largest display dress was a size 12. There was one size 18 in the clearance rack but it was in not such great condition. I felt very out of place and basically not wanted in this store.after waiting for about 30 minutes for my consultant to never show I informed the young girl at the counter that I didn't think they had anything to fit me. She said "Ok ! Have a great day!". There was no apology and my consultant never showed. Makes me wonder what type of business is being run there. Please if you are larger than a size 10 or 12 DON'T WASTE YOUR TIME !!!
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