Four Points by Sheraton Tallahassee Downtown Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
11 Reviews
89% recommend it
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![Mary]()
Mary Sent on 11/19/2018Incredible experience from start to finish
We cannot be more pleased with our experience at Four Points - from start to finish. Admittedly, we were reluctant to have our wedding reception in a hotel conference room. It was on our "nope" list. But the venue we had previously reserved canceled on us and we were in a bind. Let me be clear: Four Points is NOT the "usual" for hotel event space! This is hotel food that tastes GOOD; they have a chef on staff (for real) and we did receive compliments from our guests on the meal! The Ornate Chorus Ballroom has a beautiful private walled-in patio attached with sweet cafe lights. Tables, tablecloths, and even some decorations were included and available for our use! Our out-of-town guests were able to stay on-site, and many enjoyed the Juicy Blue bar and tapas restaurant on the first floor. It is convenient to downtown and there's ample parking in the back. But above all of this: the people at Four Points are amazing. We were accommodated every step of the way by Paola, Kendyl, those at the front desk, and even the gentlemen who set up for our event. Great attitudes, helpful insights and suggestions, and again - incredibly friendly and accommodating.
I'm now glad the first venue fell through because it meant we were able to work with this group of people and worried about so much less. With Four Points we checked ALL of these things off our list: venue, rentals, catering, hotel block, and even some decorations. Highly, highly recommended!
P.S. I learned they've bought and are renovating the old Maytag store next door, so now they have even MORE options for venue space: the ballrooms AND a more industrial chic spot. Love it!! -
User1598042 Sent on 04/26/2014The staff at the Four Points by Sheraton is second to none! My husband and I were a little skeptical initially; however, we were won over by the value and the amazing staff. We booked the Ornate Chorus ballroom for our wedding reception, Aqua Pool Bar for our cocktail hour, and we established a block of guest rooms for out of town guests. All of our guests had nothing but great things to say about the hotel. Maria, the sales associate responsible for booking banquet space, was full of ideas and suggestions! She was ready to do as much as she could to assist us and make sure that our day was a success. The Billy and the banquet staff were amazing! We came in on Friday to decorate the ballroom and they allowed us to work with them. We actually had a bit of fun! Taylor, the manager on duty Friday night, was an absolute life saver! Our chair covers were sooo wrinkled and she went above and beyond to save the day. I don't know what I would've done without her! From the front desk staff to the General Manager, everyone was outstanding and my family and friends are still raving about the hotel and how beautiful everything was. -
User2089433 Sent on 04/06/2015The only thing we didn't get that the package said it included was the day of wedding coordinator which we really needed and was absolutely necessary. One of my guests (the officiant's wife) ended up taking on the role at the last minute as the coordinator, which she should've been able to enjoy like the rest of the guests. Other than that, everything else was great! The Hors D'oeuvres were amazing, the food lacked a bit of seasoning in some areas but was still good nonetheless. The catering Manager Kendyl is great and such a sweetheart. She's patient and very understanding and will do whatever it takes to make your day as special as possible. Certain other things did bother me a little but nothing too big to write home about. All in all, my husband and I had a great wedding and a great night. Thank you Four Points Sheraton! -
User1065003 Sent on 01/10/2013I actually did not end up having my reception at this location. My fiance and I booked the venue before the renovations were complete but were given full tours and promises that the room could indeed hold our required number of people, a DJ, and dance floor. I even told my father to back off a little when he continued to ask for assurance that the venue would be able to accommodate our guest list. After several meetings with the "event planner" (we were made to wait over half an hour for one of these meetings) we felt confident that this was the space for us. We signed the contract and blocked off rooms for our overnight guests. I'm not sure if this is normal practice for most hotels, but even though they cut off guaranteeing the rooms available at least a month out from the event, we were still responsible for paying for any rooms that were not booked (to a certain percentage of the original amount). This seemed ridiculous at the time but we wanted the convenience for our guests. Anyways, fast forward to about 3 months before our wedding date- my fiance and I popped in to the hotel just to check things out. There were workers setting up for event in the room we had booked so we poked our heads in. The banquet manager was very friendly and invited us in to take a look around. We began to discuss our event and when we told him the number of guests we were planning to have he immediately told us that there was NO WAY that room could hold that many guests- even without a dance floor. They could possibly seat people outside but even that may not have been enough space. Needless to say we were quite surprised and contacted the event planner immediately. When she finally responded she did tell us that indeed, the room could not hold the number she had promised us- that it would hold almost 100 LESS than that. Lucky for them, they let us our of our contract. Lucky for us, we were able to find another venue on such short notice. Don't book this place. End of story.Four Points by Sheraton Tallahassee Downtown's reply:
Please accept our sincere apologies for the problems you encountered with this previously contracted event, leading to its cancellation. During our complete property transformation, there was definitely some confusion regarding how many people the room would seat. Until we were able to see the room set up options, we did not realize our count was inaccurate. Admittedly, we should have done a better job explaining the situation and following up with you sooner. We hope you can forgive us for this error in judgment and consider us for future opportunities. Since opening, our team has produced numerous successful and memorable events and we take great pride in both what we have accomplished to date and what our future holds for us. All this being said, we again sincerely apologize for how this situation was handled and communicated to you.
-Caroll Ortega
Sales Manager
850-422-0071
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