Four Points by Sheraton Kalamazoo Reviews

18 | Kalamazoo, MI
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18 Reviews for Four Points by Sheraton Kalamazoo

Recommended by 98% of couples

4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 5.0
  • Value 4.7
  • Average response time 4.9

Awards

18
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  • Kayla

    Kayla · Getting married on 08/08/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Fabulous Four Points!

    We met with Devon and she was amazing and friendly and made everything so easy! I can’t wait to get planning more with her!

    Sent on 01/05/2019

    Four Points by Sheraton Kalamazoo's reply:

    Thanks so much for the kind words Kayla! I love the idea of an outdoor ceremony on our pool deck! It will be cute having your dogs in the wedding as well, and since we are a pet-friendly hotel, they can go sleep in the room while you all party in the Ballroom! You dream it and I can deliver it for you!!
  • D

    Debra · Married on 08/06/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    When making decisions about reception venues, take into consideration all factors, including, but not limited to, staff attentiveness, location and parking, quality of food (excellent at Four Points), availability of staff during event, etc. All things considered, we were extremely pleased with our events at Four Points by Sheraton. I highly recommend them for a wedding-related event!!

    Sent on 08/10/2016
  • S

    Sylvia · event on: 06/24/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Working with the coordinator to schedule the event was great. She was responsive to our needs. She met with us several times without hesitation to assure that all was planned to our specifications. We met the Chef prior to our event which was a wonderful experience. When we arrived for the first day of our three day event, everything was set to our specifications and the Academy Ballroom was beautiful. Each day the set up was perfect. They even tied the table settings to our event color scheme. The food was delicious and each of our 96 guests raved each day about the food. The staff was ever present and ready to cater to our needs. The staff catered to my every whim. I was more than pleased. The entire party was delighted. We thank each and every person at the Four Points Sheraton for a relaxing and wonderful weekend.

    Sent on 06/30/2016
  • User5431798 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Jamie was awesome! She took all the the burden off of me.

    Sent on 09/13/2015
  • User5611077 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The entire staff did a great job. We had twenty or thirty people staying at the hotel and everyone enjoyed their stay. Many of us made it for breakfast on Saturday before the wedding and they re-arranged the breakfast area so we could all seat together which was above an beyond especially at last minute. The morning after the wedding we held a breakfast buffet at the hotel and everyone enjoyed the food and decorations. They had set the room for the 4th of July and put decorations on the tables and around the room. It was a big hit. We also rented the shuttle for guests to get from the hotel to the church then to the cocktail party/reception and then back to the hotel. Those that used the service thought it was a great way to get around. Great job by everyone and thank you for making the weekend memorable.

    Sent on 11/12/2015
  • R

    Rob · Married on 06/20/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Jaimee, Melissa and the entire team at Four Points made planning our wedding reception extremely easy. Almost all of our guests were from out of town and Melissa made sure everyone had a reservation (even blocking more rooms at the spur of the moment!) and the front desk team got everyone checked in quickly. The event went flawlessly - Jaimee kept everything on schedule and the service was fantastic. Even our vendors commented on how well things ran. Two months later and our guests are still talking about what a great venue it was - the food, the staff, everything!

    Sent on 08/05/2015

    Four Points by Sheraton Kalamazoo's reply:

    Rob-
    Your kind words mean so much to us! We thoroughly enjoyed hosting your special day and are thrilled to hear how happy your friends and family were too! Cheers to many more happy memories for both of you.
    Best wishes-
    Jaimee Norg
  • S

    Stefanie · Married on 10/11/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had our wedding reception at Four Points by Sheraton and I could not be happier with everything. Sue was fantastic- always responded to everything the same day, was extremely flexible and the easiest person ever to work with when it came to getting the reception ready. We had last minute changes the morning of the wedding and because we were so busy I couldn't really talk to her but I sent her an email and when we got there everything was perfect. The staff was awesome and we heard nothing but compliments on the food. The hotel bar even stayed open later for us after our open bar was done. I would recommend this venue to anyone you won't be disappointed!

    Sent on 10/23/2014

    Four Points by Sheraton Kalamazoo's reply:

    Hi Stefanie,
    Thank-you very much !
    It was a true pleasure to work with you.
    I was honored to be a part of your special day !
    Sincerely,
    Sue
  • H

    Heather · Married on 08/02/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    They were amazing! Everything was beautiful and well put together. Sue kept in contact with me and informed me of any changes. Everyone was so nice and friendly as well!

    Sent on 08/09/2014
  • B

    Beth · Married on 11/03/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Susan was AWESOME! Very patient and kind. She let us bounce around ideas and also contributed much needed advice on how to make are day how we wanted it to be. Would definitely recommend her to any bride wanting a stress free day!

    Sent on 08/28/2014

    Four Points by Sheraton Kalamazoo's reply:

    Hi Beth,
    It was such a pleasure to be a part of your special day !
    Thank-you very much,
    Sue
  • User3263819 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My coordinator Susan was awesome. I had no worries with anything and she was very kind and nice. The hotel was very nice and the ceremony and reception were all in the same area. Very convenient for all of my guests. THANK YOU SUSAN !!!!

    Sent on 06/05/2013
  • D

    DeShelle · Married on 10/23/2015

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.5
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I/we did not have a wedding reception or rehearsal here, but my daughter had a wonderful sweet 16 party at this venue. Jamiee was very pleasant, professional and overall great to work with.
    I would definitely recommend her and this venue to my family and friends!

    Sent on 11/12/2015
  • User5418806 · 2+ years ago

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      4.5

    Very well organized and helpful.

    Sent on 09/08/2015
  • B

    Brittany · Married on 07/26/2014

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.5
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The staff was wonderful! Helped with everything and was very professional. I believe I am the first bride ever to say "my wedding planning and day was stress-free!"

    Thanks Sue and Staff

    Sent on 12/29/2014

    Four Points by Sheraton Kalamazoo's reply:

    Hi Brittany,
    Thank-you very much for the great review.
    It was such a pleasure working with you and you and your wedding were so very beautiful !
    My very best to you and your family !
    Sincerely,
    Sue
  • Morgan

    Morgan · Married on 10/25/2019

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing customer service

    Devon and Shannon have already been so responsive to all of my questions. We are in talks to book our reception with them and I have been treated like a VIP the whole time. They are mindful of budgets and definitely want to ensure the bride has all of her dreams come true. I can’t wait to continue to work with them through the wedding planning process

    Sent on 01/25/2019

    Four Points by Sheraton Kalamazoo's reply:

    Morgan,
    It is all part of our jobs to make certain that all your questions/concerns are addressed, but having a couple like you; makes our jobs much more fun! Shannon and I will be with you every step of the way, taking the stress of planning off your shoulders. Simply let us know what your wedding dreams are and we can help make it all come true. We sincerely look forward to working with you soon! Thank you so much for taking the time to write the review. Stay Fabulous Morgan!!
  • J

    Jessica · Married on 07/19/2014

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our wedding was July 19th, 2014. We had looked at several places before deciding on the Four Points. Our initial reason for choosing this venue was because the ceremony, reception and lodging was all the the same place and convenient for everyone!

    Throughout the year, when planning the wedding, Sue was so helpful. If I emailed her with any questions, she got me a response within 24 hours. She was great to work with! She is very detail oriented, and there was hardly anything I needed to worry about, because she took care of it all. Everything she did ended up perfect, down to the smallest detail.

    The girls in the bridal party stayed at the hotel the night before the wedding and the hotel was gracious enough to give us a late checkout so that we could use the rooms to get ready in the day of the wedding.

    The reception was beautiful. It fit our 180 guests comfortably and the food was amazing. We chose to do a pasta bar with several sauces and different kinds of pasta. It was amazing and we got a lot of compliments on the food. From the responses we have gotten, everyone had a wonderful time.

    We are so glad we decided on this venue for our wedding, it fit our needs perfectly. I do not regret anything about choosing this location and would certainly recommend it to people looking for a great place!

    Sent on 08/07/2014
  • User4273989 · 2+ years ago

    4.4
    • Quality of service:
      4.5
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      4.5

    My husband and I had our wedding reception at the Four Points by Sheraton Kalamazoo. The wedding coordinator from the Sheraton was extremely helpful and willing to work with us to help us get exactly what we wanted from our wedding reception.

    During our first consultation, the coordinator began showing us ideas from other weddings and items that the Sheraton had for us to use. She was very personable and asked a lot of questions to understand what we wanted in a reception and was very helpful in making that happen.

    The coordinator also worked really well with both our DJ and our bakery to set up times for them to come in and get everything set up.

    The night before the wedding, the coordinator was there to make sure that our set up went smoothly and there were a lot of staff members there that were really willing to help. I showed them how I wanted a table to look and they (along with help from my bridesmaids and family) set all the tables up and they looked wonderful.

    I personally don't really remember much about the food from my wedding day because I was pretty busy, but what I've heard from my family and guests is that it was really good.

    At the end of the reception the staff was really helpful in getting everything cleaned up so that my family didn't have to worry about it. They helped package everything that needed to go with my parents and were very efficient so that my family could go home.

    Overall, my husband and I had a wonderful experience using the Sheraton for our wedding reception and would definitely recommend it to other brides in the Kalamazoo area.

    Sent on 07/24/2014
  • M

    Marsha · Married on 11/05/2015

    4.2
    • Quality of service:
      4.0
    • Responsiveness:
      4.5
    • Value:
      4.0
    • Flexibility:
      4.5
    • Professionalism:
      4.5

    WE used this facility for a banquet. The entire staff was great.
    Even when the chef was ready to serve and he held it for a bit to get the group settled in .
    When government officials get together , we can just keep talking.

    Sent on 11/12/2015