Forever In Time, Floral Preservation Reviews
Reviews
3.6 out of 5 rating
3.6 out of 5 rating
23 Reviews
71% recommend it
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![Rachel]()
Rachel Sent on 12/27/2018Beautiful Keepsakes
I found this company as I was researching ways to save some of my flowers from my destination wedding. I read the instructions ahead of time and followed the steps to mail in my flowers from my destination wedding spot 3 days after my wedding. They didn’t quite as great as I’d hoped but I was pleasantly surprised when I received my two beautiful paperweights! The roses look fully intact and kept their beautiful color. The ladies even sent me a complimentary pendent from some of my petal pieces which was a nice surprise. Not to mention, the prices were more reasonable than other companies I’d found. Highly recommended. -
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User2640535 Sent on 06/09/2016It took a year before I saw my bouquet again. I knew a few of the flowers had damaged petals here and there, but the bouquet came back a third of its original size. Now it's sitting on my mantle and there are pieces accumulating at the bottom from where the roses are falling apart. -
User2554705 Sent on 03/16/2016My daughter contacted Tammy months before her wedding to have a shadow box made. I will make this short and sweet. The shadow box took a 1 1/2 to complete after numerous emails, phone calls and voice mails. It got to the point where we weren't sure we would get our items back. We kept getting the same answer from her that it would take a month. Like I said it took a year and a half later. While the shadow box is nice, Tammy left out items my daughter wanted in the box. With spending the kind of money we did and numerous emails of how she wanted it, it was not that. My advice to you is find someone to dry your flowers and if you want a shadow box..DO IT YOURSELF. We had to add left out items to the box and rearrange other items that were hid. I am very unsatisfied with the communication, time it took to complete and that we had to finish the shadow box ourselves. -
Chelsea Sent on 11/18/2017If I could give this organization 0 stars I would. My husband and I paid $150 for a shadowbox with our wedding flowers preserved. What we got was severely disappointing, and then when I reached out to the organization to remedy the concerns, her response blamed me for every aspect of what she's chalking up to me not understanding the process, when the fact that they disassemble my wedding bouquet to preserve it, and that my stating "cutting it in half and pinning the flat side to the back" meant "cut the number of flowers in half and create a top down view of the bouquet".
I can see now in reading other reviews that this is not the first time this customer service based business has turned to trying to blame the client rather than accepting responsibility.
In my personal opinion, statements like, " I can't help how you interpreted it." (when no explanation was given) and "I can't help that the initial tracking # you were given didn't work for you as it did work for me on my end" (with NO response when I informed her the tracking number didn't work and asked for an update) and "I don't know how else I could have gotten you to understand how it would look." (when once again, no clarification was given regarding the "cut in half" concept) belong in a response to a distressed customer.
Don't even get me started on how she responded when I brought up the visible gobs of hot glue holding down my husband's boutonniere. -
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User2920630 Sent on 12/20/2016DO NOT USE!!!! The flowers that we received looked nothing like the ones they advertise online. We received brown and wilted flowers. They told us that they had some flowers in "good shape" that they could use, but they obviously weren't in good shape. We are contacting our credit card company to open a dispute because they are refusing a refund.
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User2942041 Sent on 01/07/2017If I could give a 0 star review I would. AWFUL AWFUL AWFUL. Customer service and overall experience was horrid. I sent two roses from my grandmothers funeral to be made into paperweight. I requested that they add "stock" flowers if possible. They said they would add it to my invoice, which means it will happen. They did not communicate that they could not do this, so obviously I was disappointed when my spheres arrived. When I wrote to inquire why this didn't happen and asked why they looked like a children's school project (in a nicer way, of course) they tried to argue with me about why it looked awful. I REALLY hope they are more sensitive with other customers, as this is the last memory of my grandma, and this was not something that I will be able to display.Forever In Time, Floral Preservation's reply:
We are very proud of what we do. You sent dried flowers, we stated we would recommend the smaller paperweight, you wanted the spheres and that is what we made. You are complaining about a flower you sent, we did nothing to it. You are comparing an already dried flower, to fresh flowers on our site. That isn't fair. We often have people send us dried and even brown flowers and want something made, because of the importance of the flower itself. We are sorry you are disappointed, but we did what you asked. We aren't miracle workers to bring a dried flower back to life.
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