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Quality of service
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Average response time
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Professionalism
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Value
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Flexibility
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Flowers by K (Kristine) was my florist for my September wedding. I had someone just rave about her and said that I would not be disappointed... I was more than disappointed. VERY UNPROFESSIONAL. There were numerous things in my contract that were never done. She also promised us a full mock set up of table flowers so we could see what it would look like, and once again she was late, and showed up with plastic flowers that looked nothing like what we ordered. They weren't even the right colors. All of the wedding party bouquets were not even close to what we had discussed and the pictures that I had showed her. My bouquet was almost identical to my maid of honors bouquet and mine was $100 more than hers. My arrangement for the head table was far from anything that we had talked about, it looked like something that no thought was put in to. She was also late to my wedding, she was posting on Facebook the night before my wedding asking for people to help build my boxes for the centerpieces for the table, not something a bride wants to see. During our pre-wedding meetings she told me she would preserve my bouquet and it would take about a month or so which she charged me for. Every month it was a new excuse to why she could not give me my bouquet, then after NUMEROUS messages she finally told me in March she just could not preserve my bouquet and told me she would make me a new one. I finally received my new bouquet at the end of May and it is NOTHING like my bouquet that I had in my wedding. It took me 8 months to finally get a bouquet back that wasn't even close to mine. I will NEVER use Flowers By K ever again and would not advise anyone else to use Flowers By K either. Not a florist you want to do business with.
Flowers by K (Kristine) was my florist for my September wedding. I had someone just rave about her and said that I would not be disappointed... I was more than disappointed. VERY UNPROFESSIONAL. There were numerous things in my contract that were never done. She also promised us a full mock set up of table flowers so we could see what it would look like, and once again she was late, and showed up with plastic flowers that looked nothing like what we ordered. They weren't even the right colors. All of the wedding party bouquets were not even close to what we had discussed and the pictures that I had showed her. My bouquet was almost identical to my maid of honors bouquet and mine was $100 more than hers. My arrangement for the head table was far from anything that we had talked about, it looked like something that no thought was put in to. She was also late to my wedding, she was posting on Facebook the night before my wedding asking for people to help build my boxes for the centerpieces for the table, not something a bride wants to see. During our pre-wedding meetings she told me she would preserve my bouquet and it would take about a month or so which she charged me for. Every month it was a new excuse to why she could not give me my bouquet, then after NUMEROUS messages she finally told me in March she just could not preserve my bouquet and told me she would make me a new one. I finally received my new bouquet at the end of May and it is NOTHING like my bouquet that I had in my wedding. It took me 8 months to finally get a bouquet back that wasn't even close to mine. I will NEVER use Flowers By K ever again and would not advise anyone else to use Flowers By K either. Not a florist you want to do business with.