34 Reviews for Flower Girl Dress For Less
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Best customer service ever!!!!
I don't share reviews often, but I have to acknowledge the great customer service. There was a mishap with a distributor that delayed my order past my event date. Jenny promptly responded to me and provided multiple options for a resolution. She went out of her way to take photos of items paired together to help me make the best selections. I very much appreciated the personalized customer service. Thank you.
I recently ordered a dress for my daughter’s birthday. I ordered the dress two weeks early so that it would reach on time. A few days passed and I didn’t receive the dress so I checked the USPS tracking system, the tracking showed that my dress was delivered however I did not receive it. I emailed support at flowergirldress to inquire. A support team member by the name of JENNY T. responded to my email. This wonderful lady went in investigation mode. She called USPS daily; spoke to several managers, reps, supervisor etc. Come to find out that my package was delivered to the wrong address. Jenny then got the owner of the company Belinda involved; they were now both on the hunt for my missing dress. Keep in mind the time zone is EST and PST, which made it a little difficult to communicate. Jenny emails me several times a day with updates on the dress. She and the owner Belinda called several times a day to USPS to get an update on my dress. While USPS was trying to find my dress. Jenny sent me a replacement dress that came on time before my daughter birthday. Jenny T went above and beyond, she took the time to follow up with me despite the time difference, and she got the owner Belinda of the store involved who was also a big help. I want to take this time to say a BIG THANK YOU TO JENNY T. She showed great care; support and true concern about making sure my daughter’s birthday dress come on time. Flower girl dress for less is an excellent store to shop at. My experience started out bad but ended up wonderful. Thank you again Jenny T. Bless You!!!!
Jenny T. was my customer service representative and really saved the day. She noticed a problem with my order and quickly emailed me and worked to resolve it quickly and pain free. I wouldn't have known there was a problem until it would've been too late. The customer service was premier and worked to help me save money on the shipping.
I love that she let me know she'd have her eye out for my order to make sure it arrived to me smoothly. Customer service and product quality are everything. I'd give this company the highest rating for shinning. Found them via Google. So happy I did!
They have the best customer service ever! I received an email from them saying that 3 of my flower girl dresses were on back order until early May. My wedding is in June I was so nervous. They let me exchange the dresses and shipped them out early. They also respond back really quick if you have any questions.
Thank you so much for letting us know about the service that you received. :) It is always is a pleasure to know that our CSR department is taking care of our clients in such a proud way. We always try to under promise and over deliver- so I am very happy that the order arrived to you way sooner than expected and that we were able to get the exchange handled for you. If you should need us further, please do not hesitate to call upon me personally. Thank you so much for taking the time to share your feedback. All our best for your upcoming wedding! :) Belinda (CEO and staff).
I ordered style #276 in ivory with a plum ribbon sash. I'll be honest, I was nervous about ordering online but the dress is absolutely beautiful. It arrived in a very timely manner. It's less poofy than the picture but nothing a crinoline slip couldn't fix if the flower girl really wants the poof. I would recommend this site to anyone who is looking for a flower girl dress!
Flower Girl did the flowers for my wedding this past weekend and they were incredibly beautiful. They made the space look elegant and all the guests were so impressed (and came in under my budget!). They even lasted until the next day so we took them all to the brunch! I'm so grateful to have found them and their gorgeous flowers.
Monty and the team were so easy to work with and very responsive. I knew my flowers and the entire look and feel of my wedding would be gorgeous. During a stressful time, they gave me one less thing to worry about because I knew that I was in good hands!!!
I had a rough start with my order but in the end very satisfied. You can't beat the price and the quality is outstanding. Flower girl dresses fit perfectly. I would order again and do recommend them Best deal you will find !!
Good morning! First of off, thank you for your review- because we learn from the ones that are less than 5 stars- we are always striving for the best shopping experience possible. Since I cannot see an order- or your name- you can always contact me at Belinda@flowergirldressforless.com. I would welcome any feedback that you have so that we can see why you had a rough start on the purchase. I would be happy to try to make this a more positive experience for you. :) Best Wishes, Belinda CEO, Flower Girl Dress For Less, Inc.
I ordered my flower girl dress for my daughter and received only a notice that the dress shipped and that my order was completed. I was waiting for it to arrive. 2 weeks went by and finally I checked the tracking code. It was not delivered as the address was wrong. The company never notified me that they had gotten the dress back. I immediately emailed them as they do not have a live customer service line (you leave a message and they don't call you back). I received an email back demanding I send my credit card information OVER EMAIL to pay a new shipping fee of $11 as it was my mistake in writing the wrong address. I replied that I did not feel comfortable sending my credit card info over unsecured email and that this seemed "shady" as well as poor customer service to expect $11 in shipping for a tiny dress (size 24 months). The customer service person then sent me another email- this is a direct quote "The free shipping- is not actually "free" to us- it was only to you as we give that to you as a special offer- and that shipping is 10.95 minimum for us to pay to the post office or UPS, so even implying that we are "shady" is completely not nice and not correct to say to a company who is trying to help you....we shipped it to the address that was given and it is not our fault that we have to handle the box when it comes back and pull it special and recollect the reshipping for it.. " She went on to scold me several more times in the email. I replied that I would like a refund and not to resend the dress. She wrote back that I would not receive a full refund as they would take out $11 for a "reboxing fee" (ie my shipping fee). Following my initial review, I did receive an email from the CEO who did address my concerns but overall a very poor customer service experience and not handled by the staff professionally at all.
As the CEO of the company, I want to give some facts about the review that Kelli Nielsen left for a $39.99 dress with free shipping, that she was fully refunded on:
1. She fails to mention that she entered the wrong shipping address- and did not catch her mistake when asked to review the order, or after receiving 2 confirmation emails. Had she caught it, we would have rerouted the box in transit at no charge.
2. She waited 2 weeks before notifying us. By then, the package was on its way back to us with no way to reroute it. We replied to her email within minutes offering to reship it to her correct address. She just had to pay the reshipping cost of $10.95. She could have paid 3 ways-by email through our secured portal, by PayPal or by phone.
3. She emailed an angry and abusive message to our CSR, calling us "shady" and that we are a part of a “scam”. We replied, reiterating our policy and the reasoning behind it. Although there was ample time to reship the box to her, she did not want to pay for reshipping to the correct address, requested a refund- which we approved.
4. The day her box arrived at our warehouse, we refunded as promised; $39.99 less $10 original shipping paid as per our refund policy that she had agreed to during checkout.
5. She does not mention that she already had her refund when she hastily wrote this review. After I reached out to her, she admitted that her original credit card had been replaced and that’s why she couldn’t see the refund on her new card.
6. I made an exception and refunded the $10 shipping charge. So she received a full refund including all shipping charges.
We were so surprised that after all of the emails and the final outcome in her favor with us taking complete loss, she did not remove or update her review. We apologized to her for what she took as a curt response but she did not apologize for the horrible things she wrote to my CSR agent Jenny who was desperately trying to help her even on a day off.
Wow, is all I can say!!! I was in a HUGE hurry to get a flower girl dress for a wedding. To be honest, I didn't expect much on such late notice with such a small budget. I was shocked in a GREAT way!
I had the FABULOUS pleasure of Jenny T. handling my order. This amazing woman emailed that the dress I'd ordered was not in stock. I replied and she told me she was not able to check to see if the other dress I ordered was in stock or not because it was AFTER HOURS, but that as soon as she got to work the next day she would let me know. Who works after hours now days!!??? True to her word she notified me early the next morning that the new dress was in stock. To say I was impressed was an understatement!
Good service ranks high with me, but the next question was, would the dress be of good value? It was so inexpensive, with a discount too, and I wondered what kind of product I would get. The dress was darling and the little girl's face lit up when she saw it and everyone commented on her gorgeous dress!
If you need a flower girl dress this is place my friend!!
I love the flower girl dresses we found on this site, but what made the experience even better was the incredible service I received. Jenny helped take out some of the stress of planning my big day. I would order dresses from this site again in a heartbeat.
I was able to find two flower girl dresses for $40 total because they were on sale! I was afraid they wouldn't be good quality in person, but they are perfect! I plan on purchasing more from this site in the future!
I have used this site before when my daughter was in a wedding so for my own I decided to look here first. I ordered 3 dresses, one for each of my flower girls. They range in age from 3-9 and wanted different looks to fit their ages. Well I ordered them and when I received them I realized one of the dresses Ivory tule was yellow in comparison to the top! Yikes I quickly emailed support and quickly got the return postage and was able to pick another gown that was shipped right away. There is a slight wait due to processing so I'd recommend ordering well in advance in case of any issues. Overall I am so glad I found FlowerGirlDressesForLess.com Jenny was always quick to respond and very understanding of my concerns. Great dresses and even better prices.
I came across Flower Girl Dress For Less online after I going through a disappointing transaction with another online vendor. I wasn't sure if we were gonna find "The Dress"so I made sure to list down other dress places/sites so I can keep looking. First stop was Flower Girl Dress for Less and never looked any further! The whole experience from beginning to end was wonderful. It was definitely a blessing in disguise because we found the perfect dress to match the bride's gorgeous gown...and the quality and everything was perfect. It fit my daughter so well and everyone loved it! She looked beautiful and it was such an amazing dress for her first time as flower girl! Everyone who in the company was very helpful and accomodating and they have a HUGE selection of dresses and suits for kids! It is amazing. It is almost impossible to leave empty handed! I would definitely recommend this place/site for your flower girl / ring bearer needs!
I bought a flower girl dress for my upcoming wedding and am totally pleased with my purchase. The overall experience working with the company was the best. My customer service rep Layza was so helpful and was always very timely in getting back to me with answering any questions I had. She even went so far as to research the best options in dresses for my little one. My little flower girl is so excited about the dress she didn't even want to take it off when she first got it. I would recommend Flower Giirl Dress for Less to anyone!
Thank you sooo much for sharing your experience. I am sorry that I cannot see what you purchased or your order in this forum- but I can tell you that if you worked with Layza- she is one of a kind and a gem of a staff member. Thank you so much for taking the time to share your positive experience- it means a lot to me and my staff to hear this feedback and that is soo funny about the flower girl not wanting to take off the dress- it means that we all did our job! LOL Best Wishes, Belinda CEO, Flower Girl Dress For Less, Inc.
I just love my flower girl dresses I know they will look amazing thanks to flower girl dresses for less
Thank you so much for taking the time to share that experience with our public forum on Wedding Wire...and congrats on your wedding anniversary! Best Wishes! Belinda and staff, CEO Flower Girl Dress For Less, Inc.
This was a beautiful little dress. The color on the website was just what I got. It was shipped quickly and packaged well.
Thank you so much for sharing your experience on the purchase.....we know that it is sometimes hard in buying something online and the color matching...we go to great lengths to make sure that our photos look like what you are getting. :) And my shipping staff extends their thanks as well...most of the time the comments are about our CSR staff- so they were like proud peacocks when they heard there was a mention of the packaging and shipping. We try hard to get it to you fast and perfect! :) Best Wishes! Belinda and staff, CEO Flower Girl Dress For Less, Inc.
I ordered three flower girl dresses and another dress for niece to wear to my wedding. All of the dresses arrived in less than 7 days. Some of the threads needed to be clipped, but for the price I paid, I didn't expect dresses that could with stand a hurricane! We ordered large sizes, but all of the dresses fit the girls and need to be taken in. I definitely recommend these dresses. My only complaint, is my tracking said they were in North Carolina when I live in Alberta, Canada. Other than that, I never had a problem with any of these dresses.
Thank you so much for taking the time to share your experience. Wedding wire is now letting us respond to reviews. :) Not sure about the North Carolina status on the tracking- maybe went through a shipping hub in NC- but nonetheless it sounds as though they arrived super quick 7 days to Canada- that was great news. I am sorry about the loose threads- but so happy that you were overall pleased to write a review- thank you again for taking the time and I am sure some good memories were made that day for the girls. :) Best Wishes! Belinda and staff, CEO Flower Girl Dress For Less, Inc.
I'm glad I ignored the negative reviews. I'm extremely happy with my purchases. I bought 2 flower girl dresses, 2 flower baskets, and a guest book. I would shop with this company agaun. All products looked exactly as the pictures online and without any problems.
Thank you for your review- wedding wire is now letting us respond to them, so thank you so much! Yes, after being online for 15 years and being in the business 26 years and touching over 1 million brides- you are bound to have negative reviews out there as we sometimes cannot please everyone. LOL. I am so happy to hear that all of your products looked exactly like the photos and that you were pleased...that is so important to us! :) Thank you again and we hope that you are living your happily ever after. Best Wishes! Belinda and staff, CEO Flower Girl Dress For Less, Inc.
They exceeded my expectations. The dress was even more beautiful in person than in pictures. Their customer service department is very helpful and responded to all emails in hours. The prices are unbeatable! And the quality of the dress exceeded expectations also! I highly recommend Flowergirldressforless to anyone planning their special day!!!! I will be using them again with any future weddings in my family!
Good morning Angela,
Thank you so much for taking the time to share your experience...wedding wire is now letting us respond to reviews. :) It is always so good to hear that we exceed someones expectations- especially being in the wedding industry where everything must be perfect. :) And thank you for the nice comment about my CSR staff....they are special people and I am glad to hear that they took care of any questions that you had. I see that the wedding has passed- so I wish you a happy life living your happily ever after. All of my very best today and always. Belinda and Staff (CEO Flower Girl Dress For Less, Inc.)
Flower Girl Dress for Less really came through for us and with a beautiful head to toe look for our little princess. I will admit we waited until the last minute to make this purchase. We assumed that living close to a major city would mean that we would have no trouble finding a beautiful dress. Well, after no luck I turned to the Internet. Luckily we found Flower Girl Dress for Less. We needed a white dress and had a HUGE variety to choose from. I found all the great dresses that I saw on other websites for a much better price and faster delivery. I came to Wedding Wire to read the reviews before I purchased. After reading the reviews I went ahead a made a purchase. We bought a dress, shoes, a headband, and bows all for about the price we would pay for a dress on other websites. The shipping was super fast ( 3 days :-)!!! Everything we purchased looked even better in person, on our little angel!! I was a little nervous about handing my very important order to an online business, but now I could not be more satisfied!!! Flower Girl Dress for Less saved the day for us!!!
Good morning Madeline,
Thank you so much for the beautiful review....wedding wire is now allowing vendors to respond. Your review really summed up my company- one stop shopping at a great value and fast shipping. And the fact that your item looked better than the site made me so happy....I am always happy when I hear this because I always want our clients to be happier when they open the box. I know that the wedding is passed and I hope that the bride and groom are living their happily ever after- again- thank you so much for the time that you took to write such a beautiful and detailed review of our company. Best Wishes today and always, Belinda and Staff (CEO, Flower Girl Dress For Less, Inc.)
I ordered a christening dress for my niece. Firstly they sent the wrong size then I emailed my query of getting the right size. They replied the same day telling me they were out of stock but with the help of their customer service department I chosen another dress in the beautiful pink color. It wasn't any hassle they navigate me properly for every step. I believe buying online has its own pros and cons. To those with limited time and money I would definitely endorse flowergirldressforless.
Thank you so much for your review-- Wedding wire is now allowing us to respond to our reviews so I am sorry for the delay in this response. I was sorry to read that what you needed was out of stock- but also happy to know that my CSR staff was able to turn it around and find you something else that worked for your event. And I agree 100% with you- online shopping does have its pros and cons. Sometimes we cannot control stock outages in high season and that probably has to be one of the most frustrating parts of our jobs! Thank you again for your review and we wish you and your family best wishes! :) Belinda and Staff.
great selection of dresses and fast delivery
Thank you so much for your review of our company and I am sorry that my response to it is late as Wedding Wire just opened the ability for our responses. :) I am thrilled to know that you found a huge selection of dresses and that our delivery was fast! :) Since we are always striving for a 5 star experience, I would welcome your feedback on what could have been better to have exceeded your shopping experience. Again, thank for taking the time to rate us- we greatly appreciate that! All of our very best, Belinda and Staff (CEO, Flower Girl Dress For Less, Inc.)
My flower girl ordered her dress from here and it was so so cute! It fit her well and matched my dress perfectly! Her mom said that the bow sash they had ordered came 5 sizes too big, but we went with an alternative anyway. Their selection was nice, prices were very reasonable, and looked great in person.
Hi Mega, Thank you so much for your review. I am sorry that I am just responding now as wedding wire just opened up our ability to respond to these reviews. I would be really curious to know which bow sash that you received- especially when we offer small, medium and larges of our parts. I am happy that you thought the dress was so cute and matched your dress perfect...lol that is the hardest part for a bride. I see that the wedding has past, so I wish you best wishes for your happily ever after. :) Belinda and staff.
I could not be happier with this dress; my niece looks so beautiful in it. I like that there were a variety of sash colors to choose from and that it was so affordable. I chose to have the flower color in soft peach as to match the rest of the bridal party and it is almost a perfect match. For such a low price I was very happy with the quality, it will look great on the big day, plus shipping was free. If you are on a budget this is defiantly worth consideration. I had no problems with my order, but the site said they now offer free return shipping.
Thank you so much for your positive review of our company....wedding wire is now letting us respond to reviews. I am so happy that you mentioned "if you are on a budget" to keep us in mind...what bride is not? LOL. I see that the wedding has passed- so I hope that the bride and groom are living their happily ever after! Best Wishes to you, Belinda and Staff (CEO Flower Girl Dress For Less, Inc.)