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Face Time Beauty Concierge Reviews

Face Time Beauty Concierge

Face Time Beauty Concierge

New York, NY
4.7 out of 5 rating, 17 Reviews
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Reviews

4.7 out of 5 rating
4.7 out of 5 rating
17 Reviews
93% recommend it
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    4.8 out of 5 rating
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    4.7 out of 5 rating
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Awards

17
WeddingWire Couples' Choice Awards 2018 Winner
  • Johanna Koenig
    Johanna K. Sent on 06/22/2023
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    Incredible Makeup!

    Face Time Beauty was incredible to work with for my wedding. Karla did my and many of my bridal party's makeup for my wedding day. She was fantastic. When I met Karla at my trial she listened to what I wanted for my wedding day look and provided great feedback to appreciate my wants but also enhance/perfect the look as a professional. She clearly loves her craft and was excited by what I wanted and how to create the perfect look for me. On my wedding day, she completed my makeup plus 5 others and remained as cool as could be. She treated everyone's look with careful consideration and maintained her love for her craft. Wedding day morning can be stressful and it was for me, but Karla's calm disposition and kindness helped me maintain my composure and joy for the day. I loved my makeup. I looked like me but the best possible version of me and the vibe I wanted for my wedding day. I received so many compliments on my makeup through the day. I adore Karla and now follow her for makeup tips as she clearly loves what she does!

    Face Time Beauty as a company could not have been better to work with. They were professional and warm. Lauren fielded any questions I had and made sure everything was perfect my day. Thank you Face Time Beauty for your incredible work and for helping to make my wedding day perfect!!! I'm forever grateful!!!
  • Elle
    Elle H. Sent on 10/21/2022
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    Great to work with!

    Cannot recommend Face Time enough! Their beauty professionals and admin staff are so professional, kind and talented. Everyone in my party looked absolutely perfect. Since we had about 10 people, so had their hair and makeup done around 8:30am and they still looked perfect at 10pm.

    Also highly recommend getting ready in their studio if it works for you. It was so easy to bring in breakfast and have everyone get ready there since we weren't all at one hotel.
  • Mariah
    Mariah J. Sent on 11/23/2022
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    Excellent hair and makeup team!

    Book this company for your wedding hair and makeup! I looked at 10 other vendors when looking for hair and makeup and knew I wanted to go with a team that could do both to make things simpler. They were easy to work with throughout the process and did a fantastic job at the trial and wedding. We had Marina and Johnny for the trial and wedding and they arrived on time always, were receptive to feedback and did amazing work on me, my sister, my sister in law and mom. I highly recommend this company!
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  • Nicole
    Nicole C. Sent on 11/15/2021
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    Definitely recommend!

    I had a great experience working with both hair stylists at my wedding! All of the bridesmaids loved their hair, both up and down styles. Megan stayed for a hair change for me before the reception - the style was exactly what I wanted and she did it in no time at all since she knew I wanted to get right back to the party! She went above and beyond, also helping us with jewelry and the bustle and overall had a very calming presence in the getting-ready room!
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    Allie Sent on 10/06/2021
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    Amazing experience and look

    The FaceTime Beauty team was incredible for my September wedding! Carley (makeup) and Lauren (hair) were so friendly, talented, prompt, and energetic. They managed the timeline for the day so well and made me and all my girls feel beautiful! I’m not used to wearing a lot of makeup or having my hair done but they talked over every detail with me to be sure I was 100% happy with the final look — Lauren checked in to make sure I liked my hair part, updo, etc. until it was perfect, and Carley did the same, showing me how the look was coming together at each step and customizing on the go based on my preferences and feedback from the trial.

    I worked with Katherine to coordinate my event needs, and she was incredibly responsive and friendly. The trial space in their Brooklyn studio is gorgeous and relaxing. For the trial, Katherine was there to greet me and introduce me to Lauren and Carley. It was such a relaxing and fun process getting to know them as they helped me see various options and hone in on the natural look I wanted. Katherine followed up after the trial and I felt confident every step of the way that the team understood and prioritized my preferences.

    On the day of the wedding, I felt beautiful and my hair and makeup lasted all night. Thank you Carley, Lauren, and Katherine!
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    Courtney W. Sent on 05/29/2019
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    truly amazing

    I cannot think of enough kind words to say about this company and specifically Olivia, Gina, and Katherine. The team is incredibly professional, talented, fun, encouraging, creative, and passionate about what they do. I told them that I wanted all of the ladies (and some of the men getting their hair done) to look and feel amazing and they hit it out of the park!
    Katherine not only always immediately replied to all of my annoying and anxiety driven emails but she also helped my create the timeline for my day.
    Olivia and Gina were incredible and so much fun to be with! Everyone in the group looked stunning, but not overdone. I am still getting complements about how good not only I looked, but my entire bridal party- these girls are magic!
    Yes, it is a little more expensive than some of the other services, but you pay for what you get and this is worth the investment!
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    Beth Sent on 09/10/2019
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    Amazing hair and makeup

    Could not recommend more. Loved working with Gina (hair) and Michelle (makeup)
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    Yaelle Sent on 12/13/2018
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    Amazing for my wedding

    I loved how my hair and make-up looked for my wedding and thank Laura and Morgan for making me feel beautiful. Nallely and Alexa were also fantastic. All of my bridesmaids were so happy and I would use FaceTime again for any event!
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    Camryn Sent on 09/24/2017
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    I had Flynn and Laura D do my hair and makeup and they were fantastic! Both so warm and friendly, easy to work with and also very talented. They were so accommodating and came to my apartment to do my trial before my engagement shoot. My hair and makeup stayed all day and night, even with a little bit of rain! They were on-time, professional and did a beautiful job on me and my bridal party. Would highly recommend them!
  • Kathleen
    Kathleen Sent on 07/11/2017
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    I got married at The Foundry in June and used Face Time for both my hair and makeup. Working with Katherine as the coordinator, she matched me with Laura D for hair and Christina for makeup. I did a joint trial (hair and makeup at the same time) at their super cute Brooklyn studio and everyone was so lovely, they immediately put me at ease. They were easy to work with, adjusting the looks on the fly based on my feedback. Katherine made the scheduling process a breeze, and also reached out after the trial for any additional feedback which was nice. I was too crazed with wedding planning to ever get back to her with my feedback and yet Laura and Christina were both able to incorporate my changes on the day-of without batting an eye. For day-of, they came on-site to my bridal suite at the Paper Factory Hotel for the service, arrived promptly, and everything was super seamless. They were also so personable, chatting with the bridesmaids and with me, and the atmosphere was honestly so nice and easy going (much appreciated on what can be a pretty stressful and crazed day). In the end, I was blown away with the result. Even though I was very pleased with the results from the trial, I loved my hair and makeup on the day-of a million times more! Laura and Christina are now stuck with me because any time I need professional hair and makeup done, they will be my go-to's. While Face Time is a little on the pricier side, I thought it was worth every penny, not just for the hair and makeup, but the ease of working with them and the peace of mind.
  • Amrita
    Amrita Sent on 08/21/2017
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    I, without any hesitation, recommend Face Time Beauty! My first contact was with Mila, who made the entire process seamless. She paired me with Michelle S. for make up and Laura D for hair - the absolute dream team. During the trial, they did a few hair and make up styles to completion and took photos so I could take time at home to look them over and pick what I wanted for my wedding day. Mila made sure to check in with me after the trial to see if I was happy with the options we tried or if I wanted any changes. Both Michelle and Laura took time to understand my esthetic and made me feel more beautiful than I ever thought possible. They never made me feel rushed and took equal care in my bridal party's look as they did with mine. I not only loved their work but loved who they are as people. They are both incredibly warm and fun and just a joy to work with. I keep looking for new excuses in my life to get my hair and make up done so I can see them again.
  • L
    Lauren Sent on 01/02/2017
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    I booked Michelle D. through Face Time Beauty for my wedding day hair and couldn't be happier! I had a hair trial that I wasn't thrilled with and needed a new vendor with only three weeks until my wedding date. Mila at Face Time was super helpful in securing Michelle D. and scheduling a quick trial for me. I loved my hair so much at both the trial and wedding day and I've received so many compliments on the loose long waves she created. Michelle was also super upbeat, friendly and helped keep us on schedule during the hectic day. My mom, mother-in-law and bridesmaids were all happy with their hair as well - not an easy feat! I highly recommend Face Time for their beauty services!
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    Annie Sent on 05/23/2017
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    I loved Laura D. She did my hair for my April 2017 wedding and did a fantastic job. I had previously had a trial with another company and wasn't happy at all. I decided to try Face Time and am so happy I did. The trial was so much fun as Laura, Mila, and I chatted the whole time and then took some glamour shots in their stunning studio. After the trial I decided I wanted some changes and they were 100% open to it. On the day of my wedding Laura did the style we had decided upon but after looking at it, I realized it was quite me. So she took it all out and did it again so that I was completely happy. I felt beautiful and happy and so glad Laura listened to me. My mother in law also used someone else at the company for her hair and makeup and she looked flawless as well. I definitely recommend!
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    Stephanie E. Sent on 11/13/2022
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    Felt Absolutely Stunning!

    I hired Face Time Beauty for my wedding and they were able to accommodate my request to complete hair & make-up for 10 people (without starting before 10am). They were incredibly flexible for each person's wants (bride, MOB, bridesmaids and flower girl). The stylists were also incredibly friendly and a source of comfort and calm amid pre-wedding jitters. I loved how I looked on my wedding day and all my bridesmaids did too! Highly recommend the whole team :)
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    Annie L. Sent on 08/22/2023
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    Great, but not spectacular

    I absolutely loved my make up for the trial, but it looked somewhat different the day of the wedding. I even suggested to my make up artist (Val) to add more contour because I thought something was missing.

    Also, I was disappointed in my hair trial (Val) because it was a simple low bun and unlike the inspiration photos I showed her. I asked for something a little more detailed/embellished for the actual wedding. Although it was better than the trial, it ended up being too simple and still unlike the inspiration photos.
  • L
    Lindsay Sent on 09/29/2017
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    Let me start by saying that I loved my Face Time makeup artist, Anita. She was extremely talented, smart, sweet and she created two beautiful looks for my rehearsal dinner and wedding. She's also an incredible feminist and she made me feel fierce and strong on my wedding day. I also thought, Karen, who did my hair, did a very good job, and she was very kind.

    However, I think Face Time itself is likely overpriced. especially if you're a bride who is getting married outside of New York City. They pitch themselves as a beauty concierge that provides a wrap around service - and they do try to make things easy. But, frankly, it's no easier than any other make up service, and at times, can be more complicated and frankly far more expensive. Charging for a trial - especially if a re-trail is needed - feels a bit like a rip off, and the cost of hair and make up travel, especially when the bride is asked to cover accommodations, seems too high.

    Something to consider if you're having a wedding anywhere outside the city.
  • J
    Jessica Sent on 04/25/2018
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    I did a trial for hair and make up the morning before my bridal shower and the whole thing felt like amateur hour. The ladies were nice, but not very skilled - especially for the price I was paying ($175 per person per service). Perhaps I was sent their B-team? Katherine, who I booked the trial through was also very annoying to deal with. She did not return my calls and was overall unprofessional in her execution and customer service. She also did not leave enough time for the trial and tried to squeeze me and my mother in for hair AND make up in under two hours. She claimed they never double book but alas the hair stylist was off to another appointment. I was asked to blow dry my own hair before the stylist arrived. When I told Katherine that I only wear it straight when I go to a salon to get it done she said "that must be a nice luxury" in a rude tone to me. The make up artist: used cheap products that were completely unsuited for sensitive skin and anyone who did not have her same skin tone. She rubbed so hard when taking off the makeup each time that my face became irritated. She also offered no suggestions, ignored my requests, and made me look like a clown. So, on the third attempt I directed every step of what to do and switched over to using all my own products. The end result came out nice, but for all intensive purposes, I basically supplied and did my own makeup. The hair stylist was nice, but did not know how to blow dry curly hair very well and the extensions she clipped in fell out later in the day. (I have worn them several times before and that had never happened). She made a simple half up, half down style that any hair dresser could have easily done and the front part that was teased fell down within an hour. It has been two weeks since the trial and I have tried contacting Katherine several times. She has not gotten back to me, which is frustrating and surprising when a paying customer is upset with the service provided.
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