938 Reviews for Exclusively Weddings
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I ordered a personalized whiskey decanter set as a Christmas gift. The quality was exceedingly poor. The glasses had bubbling present inside the glass, the initials on the glasses looked like they were already coming off and the initial on the decanter was not centered. I contacted customer service through email and phone. The email took twos day to get a response (which is stated on the website) but they never replied to my second email. I called them and they were hesitant about refunding me and stated that I had to pay for shipping (which is also stated on the website). I placed this refund request before Christmas and mailed it back around that December 21st. Fast forward to January 10th, I have yet to be refunded and received a new whiskey decanter today. I did Nothing NOT ask for a replacement. I don't recommend this website if you want quality personalized glass items.
They did my invitations and did a wonderful job...
CAUTION: Be sure when you are ordering an item from Exclusively Weddings, you read their return policy carefully, which I obviously did not. I ordered a gift card holder in late January 2017 for a January 2018 wedding. Our color scheme has changed and they will not accept the return of my unused item, still in the original packaging. May I suggest they extend their return policy period. Not happy!
Terrible job on Invitations. Terrible customer service. AVOID AT ALL COST.
i am also not one to complain but i would NEVER RECOMMEND THIS COMPANY TO ANYONE they completely changed my invitation, printed it, they claim they are 100% satisfaction guaranteed which obviously isn't true because they were not willing to fix the problem or reprint my invitations. they were also not even willing to discount a reprint. The manager was rude and unprofessional. VERY DISAPPOINTED!!!!
If they make a mistake they charge you for it. They also never reimburse you as they say they will. They promise a 50% reimbursement but they charge you and never ever pay you back or respond. If you want good invitations please pay for them. Don't make my mistake. They aren't amazing quality and if anything happens they screw you over.
We ordered invitations and samples from this company. The samples took awhile for us to get it (2 weeks, I think. It seemed a crazy amount of time since we live so close), but they were free as advertised. The samples also don't have tracking numbers on them, which means that the workers at Exclusively Weddings couldn't tell us how long it would take. The invitations, on the other hand, was a much better experience. The editing tool wasn't hard to use and we got exactly what we were looking for. Not to mention, the price was fantastic. Since the invitations themselves had tracking numbers, we were able to anticipate exactly when we would get them. I would probably recommend this service if you have enough time to get the samples then the invitations (since they also send coupons you can use to bring the cost of the invitation order down).
DO NOT WASTE YOUR TIME WITH THIS WEBSITE. I spend hours looking on this website for invitations and found some I really liked. I saw that they no longer had free samples so I spoke to customer service reps about the possibility of purchasing a sample (not expecting one for free). Customer service said no and did not allow any flexibility, I do not understand how this website can do away with samples when people are spending $500+ and would like to see the product beforehand. Please please please do yourself a favor and go to another website that actually cares about their customer and offers samples so you can get exactly what you want.
I ordered the Simply Elegant wedding invitations, and they came out great. It was fairly easy to order the invitations online, though to agree with other users I did notice that when I made a mistake in quantity, I was unable to fix it. Rather, I had to begin my order anew to ensure that it would come out the way I wanted. That being said, I thought the invitation suite was a good value for the money, and this company is worth using as long as you're open to using fairly simple and traditional invites.
DON'T DO IT! This place is a joke! The wedding frame I ordered was terrible! Embarrassing to give as a gift! Not centered! Plus the frame itself looked as if it was scrapped with the engraver. I was more concerned about the words not centered with each other. I let them know and no apologizes what so ever, just a "we will replace." We will replace my butt! They did and it is the SAME thing! I wrote them and NO response! If this was for me that would be different I wouldn't care, but it being a gift it is very embarrassing and not to mention bad on their part for not checking it going out the second time! Never again!
We were looking for quality wedding invitations but didn't want to spend a fortune. After Googling several options, we came across Exclusively Weddings. I found exactly the design I was looking for and the price was great. I admit, I had never heard of them before so I was a little worried about ordering from them. But, when our invitations and response cards arrived I was blown away by how beautiful they turned out! I did have a couple questions along the way, and every time I called I received quick and courteous responses. If you want beautiful invitations, but don't want to spend a ton, definitely consider these guys. They were great!
I ordered coasters, napkins and my wedding sand ceremony through EW and was very pleased with everything I had received. I think the custom coasters and napkins will add a little something extra on our special day. I am one of those people who tend to notice those little details that other may over look. Having fun little touches throughout my wedding represents my personality perfectly. I cant wait to see peoples reactions! The order did take a little while longer then I expected but it was my first time ordering a custom print item. Once the order was processed it arrived very quickly and in great condition. I will and have been looking through their catalog in order to get my flower girl something next!
LIterally the WORST customer service experience of my life. They send you the WRONG sample and you order that sample assuming they sent you the correct sample, and then this random order shows up at your door that you have NEVER seen. AND they refuse to exchange the color because "it's what you ordered"! How is your error my fault?! They were not even nice or reasonable about it! Also, none of my samples had the name of the style on them, why are you playing these guessing games with your customers?!! Will make sure none of my engaged friends go here. Took two weeks of constant emails and calls to end up with "we can't help you".
I ordered the Victorian Damask Wedding Invitation and I am so AMAZED! They are beautiful and the price was AMAZING!!! Especially with 40% off!! I am having a $60,000+ wedding and I didn't want to spend a whole lot on invitations but I also didn't want to look like I skimped on them because they do set the stage for the formality of a wedding. The invitations exceeded my expectations!! I got the dark pearl color like in the photo and it is so pretty and it is pearlescent. Also the ink is beautiful! It isn't flat like someone just printed them off a home printer, it is raised and shiny as if someone wrote with liquid ink and a feather pen. Anyway I got these for so cheap I figured if I did not like them I could just order from somewhere else but if I did like them then it would be the BEST DECISION I HAVE EVER MADE regarding wedding planning. When I received the invitations, about 2 or 3 weeks later, I could tell they were packed with care which I appreciate. Also a little tip, I read the reviews of each invitation type that I liked on the actual website. I went with the "Victorian Damask Wedding Invitation" because there was only 3 reviews but they were all very good and detailed. I didn't select the invitation that only had 3 stars. Long story short, you will regret not buying these invitations.
I requested a digital proof of something before it was made but was told only invitations are sent as a digital proof first. Because of this, I made it explicitly clear how I wanted my item to be printed (it was a simple monogram, mind you...) and there were multiple emails sent back and forth between myself and customer service, with her confirming the correct monogram.
However, when I received the items, the monogram was completely wrong! "JAS" had turned into "FAJ." I tried contacting customer service, but they are not open on weekends (very inconvenient!). I have emailed them, but will also be calling them first thing in the morning. In the mean time and until this error on their part is very quickly corrected, there have a VERY unsatisfied customer.
I would suggest a different company. Yes, the price is right with Exclusively Weddings. The invite wasn't the worst quality, but I won't call it fine or amazing either. However, should you need any help, guidance, assistance or revisions to your order, you're SOL. Go ahead and add about 2 weeks to your shipping time estimate, too. Even if expediting your order. I had to call in 2 weeks after my supposed shipped-to-me date, only to find out that it had been shipped out two days prior to the call, and that it wold still be another 5 before I'd see them. Then, when the did arrive, Express Weddings had messed up the RSVP date after being promised otherwise. Incompetence at it's finest. I probably should have looked at Wedding Wire for the reviews prior to going through Exclusively Weddings; may had saved me the trouble.
I ordered my invitations here and I just want to warn anyone that is interested in this company to move onto another. Website is annoying to use when making your invite, it shut off and had me redu the order like 3 times. Then when i went to checkout i saw they put 3 orders of my invitations and im glad i really looked at it because i had to remove it. They dont give you an actual font size. Its all a guess. They say if your unhappy you can get money back but not with personalization. Just a warning. EVERYTHING is personalized so dont fall for that scam. You have to pay 50% of the order if you want to fix anything. And if its something that you feel is on their end its a joke to get any help. The Customer Service is HORRIBLE!!!!!!!! I cant express that enough. If you are someone like me that needs good customer service to help make something a little better to move forward without stress then this is not the place. Its worth the extra money to have no stress and i regret going with this company. If there's anything you need help with it wont happen. I spoke with someone that was apparently the supervisor and she treated me horrible on the phone. They dont care about you as a client and possible referrals to others.. just your money. She lied to me and told me that she didnt have a manager, there's nothing she could do for me, she had no empathy in her to voice that i was upset or stressed out. Got a call from the manager so that proved the supervisor lied to me and was suppose to receive a call back from the manager after that and never did. There's more to the story but without making it super long, I made a decision to not give them anymore of my money and will tell everyone to avoid the stress. This is the only issue i have had with my wedding plans. I only give them 1 star because i liked the overall look of the invites, but they were not exactly how i expected and wanted and the customer service is a complete joke.
Do not waste your time with this company. They do not deliver when they say they will and some items were defective, which I returned and they only partially refunded my money ($3.13) they said it because they had to take the discount off of it. Really??? I ordered a personalized frame to have at my daughters wedding with my deceased mother's photo as a memorial and it was the defective item, they wouldn't bother replacing it and it was too late to find another one so I had to do without!! Was it really worth risking a bad review for a few bucks?!?1 Poor management,
I do not recommend ordering anything that you expect to be returned with quality. Which pretty much sums up anything for a wedding.
What a wonderful experience with this company! It was easy to place the order with many options to modify and personalize. My questions were answered by a very pleasant and helpful customer service staff! The order arrived quickly and I was blown away by how beautiful they were! They turned out to be even prettier in person! Don't be skeptical because of their good prices, the product is top notch! I would highly recommend this company to friends and family!
I spoke with 2 representatives and a manager today. After wasting hours planning invitations I found that I could not sample my invitation. Which was ok because they claim they offer 100% satisfaction guarantee... This is not true so be careful when ordering from this company. Although it clearly states we would never have to worry about receiving a product from them because we can return "ANYTHING". They are using false advertisement. I was told anything personalized cannot be returned which is understandable but because we cannot sample their orders there is no way to guarantee satisfaction.
I ordered custom cake napkins from the company and received them pretty quick, only to discover I had typed in the wrong wedding date for the napkins! I called the customer service and explained my situation and they helped me redo my order with the correct date and gave me half off my new order. Then the napkins shipped out and were delivered super fast even with it being the week of/after Christmas! I couldn't be happier with the service and will continue to use and order from them during our wedding planning! Thank you and your team so much!!!
The website was very easy to navigate and it was so easy to customize the wording! We got our order very fast, before the estimated date.
I am extremely upset about my order. It was supposed to take 14-16 days to complete the order. I called 3 times for status update and to see why it went over that time frame. Every time I called, customer service stated they "didn't know why it was taking so long" and that there was nothing they can do. It took almost a month to get my order which is ridiculous. If I knew it would have taken that long, I would've gone with a different company from the start. There was nothing done about my concerns and complaints. I will never use this company for any services and will definitely tell everyone to stay away as well. From a very unhappy customer.
I ordered my invitations from Exclusively Weddings and they were fantastic. Within a couple days of placing my order, they had contacted me by phone and email with the questions they had, and once those were resolved it only took a couple weeks for them to arrive. The quality is excellent, too. Exactly what I was looking for.