Lauren S. Sent on 10/06/2023
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Quality of service
4.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
Great staff and food, and very accommodating
Encore's communication was always great and the staff during the day of were really friendly! We selected the buffet style for dinner, but they prepared plates for my husband and me to ensure we were fed first and had time to eat together. For one of our guests who has gluten intolerance, they allowed her to dish up first, with a staff member beside her to confirm which foods were safe for gluten intolerance.
I didn't give them a 5-star on everything because of a few things: we never received the promised complimentary charcuterie boxes during the getting-ready portion, so we were pretty hungry by dinner time; only "1 unit" of salad was brought so it ran out by Table 6 of 15; food at the buffet was put away immediately after the last table got their food (we would've expected there be at least a 20 minute delay for people to grab seconds). The food was pretty good, though, and I never had to worry about Encore's reliability so in general, I would recommend.
Encore's communication was always great and the staff during the day of were really friendly! We selected the buffet style for dinner, but they prepared plates for my husband and me to ensure we were fed first and had time to eat together. For one of our guests who has gluten intolerance, they allowed her to dish up first, with a staff member beside her to confirm which foods were safe for gluten intolerance.
I didn't give them a 5-star on everything because of a few things: we never received the promised complimentary charcuterie boxes during the getting-ready portion, so we were pretty hungry by dinner time; only "1 unit" of salad was brought so it ran out by Table 6 of 15; food at the buffet was put away immediately after the last table got their food (we would've expected there be at least a 20 minute delay for people to grab seconds). The food was pretty good, though, and I never had to worry about Encore's reliability so in general, I would recommend.