Emmy's Bridal Reviews
Emmy's Bridal
Minster, OHReviews
4.3 out of 5 rating
4.3 out of 5 rating
14 Reviews
86% recommend it
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![MaryKay]()
Marykay Sent on 09/03/2020Beautiful dress, great staff
Was able to find the perfect dress off the rack! Staff was super friendly and alterations were great! -
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User1598181 Sent on 04/26/2014Love my gown and bridesmaid dresses! -
![Christina]()
Christina Sent on 04/22/2014I went in to Emmy's knowing which dress I wanted to look at. They had it ready and waiting for me to try on in the fitting room! From then on it was smooth sailing and they were fantastic each and every time I was there!! The fitting went great and the price was unbeatable. Thanks, Emmy's!! -
User1141414 Sent on 04/22/2013The ladies at Emmy's are so nice and helpful. They remember you from visit to visit and treat you like a princess! Plus, their prices are very reasonable. I'm so glad I am an Emmy's bride! -
User1146070 Sent on 04/28/2013Most afforadable beautiful wedding dresses !! -
![Christina]()
Christina Sent on 10/25/2011Initially, I had an amazing experience with Emmy's. When I went in to try on dresses and ended up purchasing mine (and my veil), I was working with Anne. She did an amazing job. She didn't bat an eye when I picked about 20 dresses to try on, and even stayed open late with us so that we could pick out and order bridesmaid dresses.
Because I liked the service so much, I went back there to get my headpiece. The second time, I had a different consultant. Somewhere between when I picked my headpiece out to when it got rang up, the tag was switched on it to a higher priced headpiece. I didn't think much of the price being more than I was originally told it would be until I got home and Googled the style in which I paid for (in order to show a picture of it to my mother) and a completely different headband showed up. When I went back to the store to point it out, I was told I was wrong because the tag *had* to be what it said it was. The headband I have isn't even the same designer as the one I paid for. I was treated rudely, and never given the difference back for what I over-paid.
When I went back for alterations, Anne was my consultant again, and again, she was great. Everything fit perfectly and my dress was beautiful.
The gowns are beautiful and reasonably priced, so I would still recommend Emmy's, but on the basis that you ask for Anne. -
![Allenbaugh wedding]()
Nicole Sent on 06/24/2014Wonderful staff and can do anything. Make a vail, jewelry and make your dress fit perfect. -
User2164607 Sent on 06/05/2015Rude on the phone, told me the tear in my dress was my fault not theirs when they tried to hide it by tacking it. Buy a dress anywhere but here!
Emmy's Bridal's reply:
Dear Tonya W., First, we very much appreciate your business and hope your wedding day was spectacular. Our customer's satisfaction is our highest priority at Emmy's, we are sorry for your frustration. After months of good service, it is important to address the accusations in your review. The employee you spoke to while on the phone call mentioned stayed as calm and professional as possible given the tone and language that you were using. If you had been calmer, you may have found her easier to understand. The 3" tear in the tulle of your skirt is unfortunate and we were neither blaming you nor trying to hide it from you. Remember, you bought a sample dress at a large discount in "as is" condition. It is possible The tear may have been there at the time of purchase, could have occurred during one of your many fittings, or may have occurred after the dress was picked up the week before the wedding. The tacks you mentioned were all around the skirt of the dress to keep the many layers of tulle in line and not put there by us to hide the tear. The gown was thoroughly pressed before pick-up, but the layers of tulle probably made the small tear difficult to see during that process. We wish you all the best in your marriage.
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