EmJ Cosmetics Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
10 Reviews
93% recommend it
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Cailey Sent on 10/27/2017A huge thank you to Emily for all she did to make me look and feel beautiful on my Wedding Day. Planning a wedding from across the country was tough! I didnt know where to start or who to look for. I came across Emilys work and was sold! I am so glad I choose her! I came to her not knowing what I wanted but I left feeling as beautiful as I ever have been! If you are looking for a makeup artist, dont look any further! She is so kind, so professional and extremely affordable for her quality of work! Thank you so much Emily!!!!
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User2063461 Sent on 03/10/2015Emily listened to what I wanted and made the finished product even better. She was able to cover any blemishes and was very professional. She did such a wonderful job with my makeup, that my bridesmaid hired her on the spot to do hers as well! She also did an excellent job doing my mom's makeup.
Thank you Emily. -
User1278174 Sent on 08/08/2013I hired Emily with EMJ to do makeup for my wedding on 7/27/13. She came highly recommended, so I was excited. We did an airbrush trial, but I have dry skin and it flaked off, plus I didn't have nearly enough makeup for a wedding. I texted Emily and she was accommodating and understanding. I didn't ask for another trial, but Emily wanted to do one w/out airbrush so we met up again. This time, I had on lots of eyeliner, mascara, lipliner, and Emily said she would do false lashes. Then, she booked another wedding, and told me that she could fit me in at 9 AM for a 5 PM wedding!! I had to rearrange the hair appts and it was pure insanity. Emily did do a great job of covering blemishes and on my face makeup, but then she started running out of time as her next appt was at a different salon and she had to leave by 10 AM. After paying $250 for makeup, she gave me less than 1 hr on my wedding day. I ended up with NO eyeliner, NO false lashes, NO lipliner, and Almay mascara (umm..my Benefit mascara is WAY better!). My sister called Emily at 10:30 AM and left her a vm to let her know that her work was unacceptable and not what we paid for. Emily finally called back 10 min before my wedding and made it clear she isn't big enough to take accountability for her actions. She said that if I was unhappy, that's what trials were for and I should have said something....uh yeah, I did Emily! You knew I wanted more makeup, and yet I had LESS on my wedding day! Then, she had the audacity to say that I got a DEAL, because she is worth $100 an hour, so I shouldn't be complaining about being unhappy with the makeup and amount of time she spent with me. I’m so thankful for Kelsie at Evolve Hair Studio, she is not only amazing w/hair, but she did my eye makeup and put on lashes that my MIL went out and bought. Emily, your work ethic was terrible. You didn't ruin my day, far from it, but I hope other brides will think twice before asking you to be a part of their wedding.EmJ Cosmetics's reply:
I was so sorry to hear of my bride's dissatisfaction in regards to the services she received. It is of the utmost importance that I try to the best of my ability to make everyone happy. One thing that I make clear to all of my clients is the importance of being on time to an appointment. Obviously, there are things that may hold us up, but I consider it common courtesy that if you know you're running behind schedule that a call or a text is required out of respect for others. As with any other professional, I have multiple appointments and other clients to keep in mind. You cannot expect to be the only appointment and therefore, respect for others time should be taken into consideration. Another thing, if you are unhappy with your results during a consultation, you must make your MUA aware, otherwise we have no way of knowing what we need to do to make you happy. In this particular circumstance, I happily, met with her twice for a consultation to make sure she was happy with her results at no additional charge to her. On the day of her wedding, she was 20 minutes late to her appointment, and yet, I was with her for 55 minutes, or until her makeup was complete. At the end, she asked me if I thought she should have false lashes, knowing the look she desired, I told her I didn't think they would be appropriate. She not only seemed happy with her results but gave me a generous tip, leaving me to think she was more than pleased. I also use nothing but high end makeup with my clients. The mascara provided was her own.
I am always welcome to reviews and constructive criticism as it helps us to grow in our profession. I do not however condone mis-truths based on rants. If you are going to leave a review for someone, please wait a day until you have time to gather yourself and be honest.
80% of my business comes in the form of referrals based on my outstanding customer service. This is the first negative review I have received in over 13 years of business.
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