Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

• Migdalia Sent on 01/26/2010
  4.4 out of 5 rating

  4.4
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  this was a lovely place, beautiful inside & out the decoration. The event coordinator was very flexible and help us through all the details and she was all the time attentive and helpful. Even that I'm from PR I was coming within 2 week of getting married from Texas and she was very descriptive with the details, very good at emails and by phone. The day of the wedding the food was very good, everything was ready but they didn't provide with the beverage stipulated in the contract (pina colada beverage), and the waitresses weren't in the best mood that day (I don't know what happen but collectively all of them were very serious and no so good managing the beverages request from the guest).

  this was a lovely place, beautiful inside & out the decoration. The event coordinator was very flexible and help us through all the details and she was all the time attentive and helpful. Even that I'm from PR I was coming within 2 week of getting married from Texas and she was very descriptive with the details, very good at emails and by phone. The day of the wedding the food was very good, everything was ready but they didn't provide with the beverage stipulated in the contract (pina colada beverage), and the waitresses weren't in the best mood that day (I don't know what happen but collectively all of them were very serious and no so good managing the beverages request from the guest).
• Margie Sent on 03/06/2019
  1.4 out of 5 rating

  1.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Horrible.. not good

  On 4/13/18. I booked the venue with understanding La Vista room was under going restoration, from hurricane Maria. I was also told the room would be ready January 2019. On February 14, 2019, I reached out to the hotel for an update and photos. Well upon receiving photos, of the room, this room was not adequate for any event. My wedding planner did make an appointment to view the room and was disappointed. The hotel was aware of the condition of the room and made point to contact or communicate with us. The stress this put on us was unexceptable. Having to find another venue six weeks before the wedding was stressful. Thank God we received a full refund after disputing for a week. A new venue in the process ad I write this. Beware many hotels in Puerto Rico are undergoing restorations. Read your contract carefully. Most hotels have the right to put you in any other room available. We were offered a conference room, which was ugly. La Vista room was beautiful. Today the room is still being advertised, which is concerning. I am pleased to say things are moving in the right direction.

  On 4/13/18. I booked the venue with understanding La Vista room was under going restoration, from hurricane Maria. I was also told the room would be ready January 2019. On February 14, 2019, I reached out to the hotel for an update and photos. Well upon receiving photos, of the room, this room was not adequate for any event. My wedding planner did make an appointment to view the room and was disappointed. The hotel was aware of the condition of the room and made point to contact or communicate with us. The stress this put on us was unexceptable. Having to find another venue six weeks before the wedding was stressful. Thank God we received a full refund after disputing for a week. A new venue in the process ad I write this. Beware many hotels in Puerto Rico are undergoing restorations. Read your contract carefully. Most hotels have the right to put you in any other room available. We were offered a conference room, which was ugly. La Vista room was beautiful. Today the room is still being advertised, which is concerning. I am pleased to say things are moving in the right direction.

Are you interested?

Send a message