Embassy Suites by Hilton Des Moines Downtown Reviews
Reviews
4.3 out of 5 rating
4.3 out of 5 rating
12 Reviews
86% recommend it
-
Featured
Deborah W. Sent on 06/13/2022A Wedding to Remember
We started planning my daughter's wedding during Covid. There was uncertainty as to what a wedding would look like if we could even have it. Staffing was not completely back and everything was unknown. My daughter and son-in-law were living in North Carolina and my son-in-law ended up being deployed and returning only a couple of weeks before the wedding. The Staff at the Embassy Suites Downtown Des Moines didn't blink an eye. They were very accommodating to our needs. The bride and groom couldn't make it to a tasting, so they allowed us to schedule one on their time. Claudia and her staff walked us through changes as our guest list went from between 100-150 to 250 guests. I truly cannot say enough good things about this venue, staff and hotel. The food was amazing. We never noticed the waitstaff unless we needed something. Marcy and her staff flipped the ballroom from ceremony to reception in less time than they had originally quoted us, which allowed us to move quickly to the fun stuff. I couldn't have imagined anything more perfect than what they created! The staff made this venue shine! -
-
User1377327 Sent on 10/13/2013Our wedding reception was perfect! Jessica, the wedding coordinator was so helpful. She was professional and answered all of our questions promptly. We would highly recommend embassy suites for any event. -
User1377121 Sent on 10/13/2013The Embassy was the perfect place to have our wedding reception. Jessica was great from the beginning. She was able to answer all our questions and was wonderful to work with. On the night of the reception, everything was perfect. The room was set up beautifully. Myself, husband, and our families had no worries that night about anything. The food was excellent as well. We received numerous compliments about how our guests food came out promptly and hot. Overall our evening was wonderful and we could not have asked for any more. -
User839494 Sent on 06/25/2012Embassy Suites was our reception location on our wedding day. We had a beautiful reception and most of that was made possible by the hard work of Jessica (their wedding coordinator). The only problems we had were that the serving staff was very slow in getting the food to the tables for dinner, and they also took forever getting our wedding cake out to the tables, and they didn't serve wedding cake to you if you were not sitting down at your table (i.e. dancing), therefore many of our guests did not receive any wedding cake. The only other issue we had was that the serving staff did not serve our Vegetarian meals to the people we had specifically noted. That was frustrating, as we had taken so much time to go over that with our coordinator and then somehow there was a miscommunication. The reception venue was wonderful, though, and working with Jessica couldn't have gone better. I would definitely recommend this venue. -
![Sarah N]()
Sarah Sent on 06/27/2016We used the Embassy Suites for our room block and it was not such a great experience the cost was high for the rooms and it was made clear that besides a discounted rate our wedding suite would get no other special touches. We made welcome bags and were charged $2 for them to be handed out at check in but they wouldn't put them in their rooms like I was hoping for. They also didn't hand them out to everyone, when we were coming back one of my bridesmaids had just checked in and our last bag was sitting behind desk and we had to tell them they didn't give it to her. We thought that was the last bag but somehow they had 9 left over at the end. One of my guests called to confirm she would be checking in late then received a call around 6 asking if she was every planning on checking in. She was not sure she was even going to have a room after the reception. They then tried to charge us for 4 rooms extra when the hotel was sold out because guests cancelled at the last minute but we were able to resolve with management. It was just very unprofessional and the most stressful part of the entire wedding planning process. That should not be that way.
Are you interested?
Send a message