Samuel C. Sent on 08/21/2022
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Quality of service
2.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
Overpriced and overvalued
We booked Elite for our summer wedding, I will say not by choice. They seem to have a monopoly with a lot of the hotels so you are forced to use them. On top of being overpriced, they are not the best of communicators. The price you pay is not the level of service or lighting you deserve. For example, we asked for a specialized light that they were more than happy to provide. Problem was, it didn't work on the night of. Another issue was the music/dj. They sent their backup DJ on the day of the wedding without notifying us until an hour before the reception. He tried to do the best he could but he didn't have a huge majority of the music we requested. He also specifically played songs we requested not to be played. Again, no fault of the backup DJ; he wasn't properly vetted or communicated to from Elite.
Despite the difficulties, the setup looked nice and was on par with our vision. We also got a refund for certain services(DJ) that were inadequate. If you are able, book another company that will actually put effort into their work.
We booked Elite for our summer wedding, I will say not by choice. They seem to have a monopoly with a lot of the hotels so you are forced to use them. On top of being overpriced, they are not the best of communicators. The price you pay is not the level of service or lighting you deserve. For example, we asked for a specialized light that they were more than happy to provide. Problem was, it didn't work on the night of. Another issue was the music/dj. They sent their backup DJ on the day of the wedding without notifying us until an hour before the reception. He tried to do the best he could but he didn't have a huge majority of the music we requested. He also specifically played songs we requested not to be played. Again, no fault of the backup DJ; he wasn't properly vetted or communicated to from Elite.
Despite the difficulties, the setup looked nice and was on par with our vision. We also got a refund for certain services(DJ) that were inadequate. If you are able, book another company that will actually put effort into their work.