5 User photos
Nicole L. · Getting married on 05/22/2021
Excellent service for any bride
I purchased my Rivini gown from Kinsley James Bridal in Walnut Creek, and Elegance Preserved came highly recommended for preserving my dress and veil before my May 2021 wedding. The team at Elegance has streamlined the entire process to make it as simple as possible for every bride. They maintain excellent communication with you throughout the entire process via text, phone call, and email, which helps relieve the stress and worry that comes with handing over an expensive and important garment to someone you don't know. I received my gown and veil yesterday and was impressed with how carefully they were packaged; they even included a pair of white gloves for me to wear when it is time to remove the dress and veil before my big day. I would recommend them to any bride looking to store their dress ahead of their wedding.Sent on 10/18/2020
Olivia R. · Married on 12/11/2020
Best cleaning experience!
I was so worried about having my dress dry cleaned! Mine is a very beaded Galia Lahav. Elegance Preserved made me feel so comfortable and ensured that the beading would hold up; it turned out beautifully! I couldn't be more impressed. Thank you so much for making my gown brand new again. I'll definitely be recommending you to all my girlfriends!Sent on 10/26/2020
Nichole M. · Married on 11/07/2020
Cleaning my sample sale gown!
I bought a gown from a company I work for right off the floor because I loved it so much! I had no thoughts about what it would take to get it cleaned. Elegance Preserved has an amazing and informative website that makes the process smooth and easy! Your gown is in great hands with this company and I highly recommend them for any preservation or cleaning service.Sent on 02/04/2019
Dianne · Married on 08/08/2020
Quick and Careful Cleaning!
I bought my dress (Soterro & Midgley Stella 5SS114LU) & veil (Marionat Bridal Veil 3515) at a sample sale (Elegant Lace Bridal in San Jose) in 2019 for a summer 2020 wedding. I found Elegance Preserved through my wedding planner.
Then, COVID hit and we weren't sure if we were going to postpone our wedding. Ultimately, we decided to follow through with our ceremony but I forgot that I needed to get my dress and veil cleaned. Less than a month before our wedding I reached out to Elegance Preserved and Sean guaranteed that my attire would be ready! Because of shelter-in-place, they offered free pick up/return services. Olivia was AWESOME and friendly and coordinating with her was super easy.
After the wedding, my attire and my husband's tux (Daniel George) were cleaned by them also! Since I bought my dress at Elegant Lace Bridal, Elegance Preserved also gave a $50 credit for cleaning and another $50 credit for preserving. I opted not to have my dress preserved, so that I can do a photoshoot in the future but they still gave me credit for my second cleaning.
Both times, our attire was ready even earlier than their estimated completion date. I also received email updates throughout the process. Our clothes were DIRTY and they really made everything look and smell new. I highly recommend them!!Sent on 12/12/2020
Marissa G. · Married on 06/11/2020
Best wedding gown cleaner in SF! and the Bay!
I have used Elegance Preserved many times for both my clients and myself. As a wedding gown tailor, and owner of Tailor Maid SF, I refer all my clients to Elegance Preserved because I know they will take the very best care of my brides. Not only have they mastered their cleaning skills, but their customer service is unmatched.Sent on 07/23/2020
EP did a beautiful job cleaning my own wedding dress as well. I bought an inexpensive Lulu’s dress for my overseas elopement and thought I would just toss the dress out while we were travelling. I loved my dress so much that I carried it around for 4 weeks because I knew Elegance Preserved could get the red clay dirt and mascara out of my white dress, even after weeks of being stained. They did a beautiful job cleaning my dress. It is good as new! I plan on wearing it again for a ceremony at city hall, so I was definitely excited when I saw how clean Sean and his team had gotten it.
I would also highly recommend their preservation services. As a wedding gown tailor, I have seen dresses come back from other cleaners that we’re destroyed. On multiple occasions, brides got back dresses that weren’t even the same color. EP’s preservation services are impeccable and they will keep your gown safe for many years to come. They use the safest, highest quality materials. They even offer pick up and drop off services and shipping!
Elegance Preserved is now offering preservation services for brides who’s weddings have been postponed due to the corona virus pandemic. This has been extremely helpful for my brides whose weddings have been pushed out a whole year. Preserving the dress now ensures that your dress is in the best possible condition for storage until you are able to wear it. Again, I cannot recommend EP’s cleaning and preservation services enough. There is simply not a better place to take your dress!
Terriann N. · Married on 05/26/2019
Highly Recommend!! (Live in Brooklyn and would recommend to all!)
I highly highly recommend Elegance Preserved for wedding dress cleaning and preservation. I has the best (seriously) experience. From communication to the actual cleaning - they were professional, responsive, affordable, and a pleasure to work with. I don't live in SF but they make it so easy. I shipped by dress via UPS and they shipped it back to me in a nice box.Sent on 06/25/2019
I ended up needing the dress rush because I am having a second wedding in Ireland, just weeks after a celebration in Brooklyn and they complete accommodated by needs. They also made me feel so good about the process. They called me to tell me that the dress had arrived and were so lovely over the phone.
They made a process that could have been very stressful - the easiest.
And my dress looks just like new!!!
I emailed my friend who lives in SF - that hasn't even gotten married yet to tell her about Elegance Preserved that she should use them!
Dress Type: Alyssa Kristen - Amelia Gown
Boutique: Schone Bridal Brooklyn
Found Out: From Schone Bride
Daniela S. · Married on 05/18/2019
Gown Preservation Review
I wore my dream wedding dress, The Belmont Gown from Sarah Seven on my wedding day! I purchased in the NYC location (most amazing team ever!), and they recommended Elegance Preserved to take the best care of cleaning and preservation after the wedding. Within a month, Elegance Preserved shipped my dress out to San Francisco and back to New York. The team was extremely responsive whether on the phone or via email, and kept me informed about all details regarding my gown. They also sent me pictures detailing all of the custom care they took to make sure the fabric and the quality of the gown stays in tact before shipping it back to me. It was such a pleasure to work with them, and I'm so appreciative of all of their hard work! THANK YOU!Sent on 08/05/2019
Chloe W. · Married on 03/09/2019
It's New Again!
The first dress I ever tried on was the dress I picked for my wedding (Rosemary from Amy Kuschel) at Amy's Boutique in San Francisco. My dress was definitely one of the major highlights for me. The wedding was fantastic, but the dress and veil did not come out unscathed. I had flower pollen, lipstick and a lot of dirt and grime at the bottom of my dress since it was drizzling that day. Also, I happened to accidentally step on my veil and slightly ripped it.Sent on 07/10/2019
Because my dress was important to me, I had to make sure that it was preserved correctly. I actually found Elegance Preserved online and decided to go with them because of their professionalism and wonderfully detailed website. Making the request and dropping off the dress was super easy! The onsite store in San Francisco was really easy to find and there's plenty of metered parking nearby. The store front is small, but it's clean and inviting. You can tell by walking in that your dress will be taken care of. You simply drop off your dress and wait a few months to allow them to clean the dress. It seems like forever, but it's well worth the wait!
They contact you during the process to check-in and make sure you are okay with the cleaning and if there are any repairs that need to be made. I was a little nervous about picking the veil because they had indicated that there might be a noticeable line where the veil ripped. However, I picked up the dress and they did a quick unboxing to show what it looked like. I can't say anything else but WOW! I remember that my dress was a little yellow on the bodice from flower pollen, a lipstick stain on the top back button and a ton of dirt on the train. All of that was gone! It looked brand new! Also, while they warned me that there would be a slight line on the veil repair, you could barely see it.
I highly recommend Elegance Preserved. They did an amazing job. You can definitely trust them to take care of one of the most important pieces of your wedding.
Catherine R. · Married on 01/19/2019
Love from nyc!
I purchased my DREAM wedding dress - Sunsets Forever by Sarah Seven - at the Sarah Seven Boutique in Chicago with my matron of honor. Had my alterations done at the NYC Sarah Seven flagship, mere blocks from our wedding venues. By the end of the night, my dress showed how much fun we'd had and how much of the city we'd seen - January in NYC is definitely not kind to light colors, especially white!Sent on 06/17/2019
Sarah Seven had only one recommendation for dress cleaning and preservation - Elegance Preserved - despite being on the literal other side of the country, and now I know why. The customer service is exceptional, communication is prompt, professional and thorough, their work is tremendous, and they are fully transparent about the process and results. My dress is back to beautiful and I am SO grateful!! Elegance Preserved is the best!!
Deborah · Married on 12/08/2018
I purchased a sample gown from local San Francisco designer, Trish Lee (also a 5 star experience). She recommended Elegance Preserved to get it cleaned. The dress had a dirty hem, clip marks and lotion/oil stains under the arms. I wanted to get it cleaned as soon as I bought it because it was giving me anxiety knowing how dirty it was hanging in my closet.Sent on 06/05/2018
The team at Elegance Preserved communicated with me every step of the way through text, email and calls. The entire experience was great and I just knew that my dress was in good hands.
My dress came out super clean and it looks brand new, the silk looks luminous again!
I even recommended them to a friend who had not gotten her dress cleaned after her wedding because she was so worried to leave it in anyones hands.
It was also such a perk to go to the bright & airy shop in person in SF. I'll definitely be back after the wedding to get it cleaned and preserved.
Thank you again EP!
Ronny B. · Married on 10/18/2018
Best in class experience!
I had my dress, veil and overskirt cleaned and preserved by Elegance Preserved in the the spring of 2019 and they did an amazing job. My dress and overskirt were by Ines di Santo, purchased from Bridal Galleria. Elegance Preserved came highly recommended by Bridal Galleria, from a trusted friend who had had her dress cleaned her prior and from Yelp and other online reviews. They were extremely thorough, timely, followed up with me regularly to give me updates, were very fair with the price, very responsive, and flexible with pick up/drop off. The service is top notch and they were so accommodating and friendly. Highly recommended!Sent on 08/23/2019
Jennifer N. · Married on 10/01/2018
The best for a reason!
I have worked in the wedding industry over 10 years and one thing I have learned is quality and customer service are more important than anything! I recommend Elegance preserved to my clients at my bridal shop in the bay area..Janene's Bridal because I have seen what they can do! The incredible attention to detail and service is outstanding! I bought a Jenny Packham dress that was fully beaded from head to toe and a silk lining. I couldn't believe how amazing it turned out when it was cleaned and given back to me! It looked better than on my wedding day! I wore it twice and got it beyond filthy! It looks brand new now! They are an honest company and let you know what's possible and truly care! This is what you look for in someone cleaning and preserving on our favorites parts to your wedding! I wouldn't trust anyone else! Saving $100 to ruin my dress was not even an option. I have seen bad cleaners ruin dresses because we have fixed them in the past at our store before...and it is so sad to see! Please if you care about your dress or just do not want to loose money having a bad cleaners ruining your dress, get the best to touch it! Elegance preserved!Sent on 02/04/2019
Elegance Preserved's reply:It's only so often a fellow bridal industry partner gets married! Congrats Jennifer!! And thank you and the entire Janene's team. It's our honor to assist you all. And super fun to work for you personally. Thank you!
Eva · Married on 09/29/2018
Hands down, the BEST!
Thinking about wedding gown shopping made me nervous to even think about, I was so worried I wouldn’t be able to find a wedding gown that suited me. My first stop was Trudy’s Brides in Campbell, Ca and after trying on three dresses, my stylist knew exactly what I wanted and brought out the most perfect dress for me. Although I knew it was perfect I tried on 6 more dress to assure myself. In the end I went back to my fourth dress and felt so relieved. Now, I’m very detail oriented, so my dress had to be too, so many beads and ruffles! That Allure, Madison James Collections, wedding gown was so perfectly me.Sent on 03/03/2019
Now for the big day! We took pictures at the winery our reception was at and I partied all night! The bottom of my dress was as dirty as a soiled mop! When it came to having it cleaned I couldn’t just take it to our local cleaners. It gave me anxiety to have to once again find a perfect fit, but this time not just for me but for my dress as well. After a day or two of research I remembered Trudy’s Brides recommended vendors booklet, and that’s were I found Elegance Preserved— I emailed them right away. They responded so quickly and were very personable. I dropped off my dress ASAP and got my quote for the dress preservation/cleaning on time. All of the staff I interacted with was very professional and made me feel like my dress was in the best hands. Once my dress was ready and I went to pick it up they showed it to me and the beading was still as beautiful as the day I bought my dress, the ruffles were still alive and fluffy and I felt so happy to have entrusted my gown to them. Hands down the best, and I’ll be recommending them to every bride in need!
Lauren · Married on 09/22/2018
I bought an amazing wedding dress, Songbird, by Amy Kuschel from her store in downtown San Francisco. Since the dress was a store sample, Amy Kuschel and her staff recommended that I get it cleaned before taking it to get altered. I knew I could not go to just anyone, since I still needed to wear the dress (and wanted it to be perfect) for my wedding. Elegance Preserved came highly recommended by the staff at Amy Kuschel! And my experience at Elegance Preserved was fantastic. They were even able to accommodate my request for the dress to be done in a very short time frame (1 week!) due to the fact that I had an alterations appointment to attend. Everyone there was professional and super nice. And I really appreciated getting regular email and text updates. Plus, my dress looks amazing and perfect! I would highly recommend Elegance Preserved and I can't thank them enough!Sent on 06/05/2018
Jennaway · Married on 08/25/2018
Amazing and Delightful
Elegance preserved did an amazing job cleaning up my dress! I wore the Summer Bella designed by Galia Lahav and it has a TON of netted beads. They were able to make my dress pretty much brand new.Sent on 04/23/2019
I bought my dress from Kinsley James in Walnut Creek and they had recommended Elegance Preserved when I bought my dress. Im so thankful that everyone I worked with helped direct me to the right places, because I wasn't thinking about my dress cleaning at that time, but really needed it afterward. I love my dress and am so happy I got it boxed up to keep as an heirloom for years to come!
Lauren K. · Married on 08/01/2018
They did such a great job!
This shop did such a great job with my dress! It looks brand new and the customer service was great. My dress was from Helen Miller and they recommended this company for after my wedding and am so happy they did! I definitely recommend highly for other newly married brides :)Sent on 01/20/2019
Camille L. · Married on 06/30/2018
Easy and great result
Elegance preserved did an amazing job cleaning and preserving my wedding gown and veil. My gown was lace and had beading so it needed to be handled with care and they did. My gown was Finley by Anne Barge Blue Willow line. I bought it from Kinsley James and they recommended Elegance preserved.Sent on 08/22/2020
Elegance preserved made the process during covid very easy. They picked up my gown and veil from my house and dropped it back off when it was done. I received emails and pictures throughout the process so I need exactly what was happening.
Natalie · Married on 06/09/2018
We chose to have our wedding dresses cleaned a preserved by Elegance Preserved after our wedding dress designer, Helen Miller, suggested we use them. We also found wonderful reviews online about them. My dress was very long with a large train and our wedding ceremony was outdoors. Needless to say, the bottom of my dress was very dirty by the end of the night. Elegance Preserved was wonderful from the moment we walked in. I felt very confident in leaving my dress with them. 3 months later, we came to collect our dresses and they looked perfect; almost as though I have never worn it. They even put it in a special box with gloves in case you want to handle your dress. I would highly recommend Elegance Preserved.Sent on 04/06/2019
Eugenia · Married on 05/27/2018
This review is a bit overdue, but the story behind how we found them was that my husband had been researching several places for me. He ultimately advised me to go with EP because of their great reputation. And I am so HAPPY that he suggested them because they did excellent work. The shop was super clean and tidy. They also had a lot of dresses in there which confirmed their great reputation because brides trust them with their special day dresses. My husband and I got married at the end of May '18 I wore a Christina Wu fit and flare ivory lace dress with a sweetheart neckline. I first saw this dress at a boutique called Renfros in downtown Placerville CA. Five years ago one of my best friends was getting married and this dress was there. I remember seeing it and falling hopelessly in love with it. Thankfully I took a picture of the dress so when I started wedding dress shopping I would show this dress to the boutique consultants but everything they brought me was not quite right. After trying a couple of boutiques in the area I finally called the boutique and asked them for this dress. I was a bit afraid they would not have it but they did! so I made an appointment and hoped that my wedding dress search was over. The day came for my appointment and the dress was perfect and the price was right... after that I did not look back. Unfortunately, the boutique closed shortly after I received my dress due to a personal family matter. My dress was only dirty from the bottom and on the train, I was so afraid that they weren't going to be able to get it clean but they did an excellent job. I'm happy to report that my dress is back in my possession beautifully preserved and cleaner than ever. I can't thank Sean and the team enough for the work they did. They were incredibly helpful and their customer service was excellent.Sent on 10/12/2018
Mitra · Married on 11/21/2017
I recently dropped off my gown at the convenient 244 Townsend St. (SOMA), San Francisco drop off/pick up location. The process and communication so far has been professional, quick, straightforward and informative. I purchased my beaded and lace Ines Di Santo gown from Bridal Galleria and I am confident that Elegance Preserve will do a fantastic job cleaning the dirtied hemline.Sent on 11/13/2017
Kelly · Married on 11/11/2017
Elegance Preserved came highly recommended by my tailor, Tailor Made. I was nervous taking my dress anywhere due to the delicate details of my Alexandra Grecco dress. However, the professionalism of Elegance Preserved put me at ease. They are attentive, detailed, and are truly masters in their craft. I appreciated the before and after pictures, the availability to chat on the phone, and the email updates along the way. Diane, thank you to you are your team for making my beautiful dress look brand new! I highly recommend taking your wedding dress here!Sent on 05/26/2018
Irene · Married on 10/28/2017
Diane & her team did a great job making my dress look brand new again. Love their attention to detail as well as customer service. Glad Amy Kuschel introduced Elegance Preserved! Very happy gal!Sent on 09/20/2017
Kathleen · Married on 10/28/2017
Over half a year after my wedding day, I finally decided to clean and preserve my wedding dress and went on the search for somewhere that could do it well without severely hurting my pocketbook. I came across Elegance Preserved on multiple websites including the Knot and Yelp. Although Elegance Preserved is on the more expensive side for wedding dress preservation services, I believe it is worth the cost. If not for the beautiful results of their services, Elegance Perserved's services are certainly worth the cost given the feeling of assurance I had that my dress was in the right hands with them.Sent on 07/01/2018
I bought my Galina Signature gown from David's Bridal, and, even though it is not a gown from a luxury boutique, it's a beautiful, expensive gown that carries a lot of meaning and significance for me. I didn't want to worry about it possibly being damaged during the preservation process. I was able to set my worries aside with Elegance Preserved, because of their proven track record of excellent, professional services. Furthermore, the process was smooth and transparent; I was given updates every step of the way. Within a month my wedding dress was ready to be picked up, and the results were perfect! I would highly recommend trusting Elegance Preserved with wedding dress preservation.
Shengyin · Married on 10/21/2017
My dress is Katherine cardinal purchased from Vera Wang Bridal in San Francisco. The dry cleaning service Vera officially recommends is J. Scheer. However J. Scheer does not have a physical store in SF, and I didn't want to mail in my big ball gown. I was anxiously looking for the best bridal cleaner in the city. EP patiently answered all my questions (I had a lot of them!) and made sure I was comfortable with the process. They kept me posted throughout the process. The experience was great and I like the result. It turned out to be more economical than J. Scheer not that it was a decision factor. I would recommend EP.Sent on 04/28/2018
Lily · Married on 10/14/2017
I purchased my Jim Hjelm dress from Bridal Galleria in San Francisco. It was a large full ball gown so altering/cleaning was not straightforward, but I was lucky to find an awesome seamstress in the East Bay who did a great job, and then recommended Elegance Preserved for cleaning after the wedding (she wouldn't recommend anyone else!). The process with Elegance Preserved was really smooth and I was delighted by the finished result when I picked up my gown. They packed it in a box that will make it very easy to look at the dress in the future without having to unpack the whole thing and worry about messing up the preservation. I would definitely recommend Elegance Preserved to other brides!Sent on 04/30/2018