Elegance Preserved Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
Awards
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![J. Rogers]()
J. Rogers Sent on 12/11/2024Clear communication and Fast!
I'm so glad I used Elegance preserved to clean my 3D Tulle lace Pronovias Privee dress. Olivia and the team were the best to work with. My dress was quite dirty at the bottom due to it raining during my wedding day so I was nervous about getting it cleaned. I was supposed to get my dress back in January but it came early by a month! The pick up and drop off feature was a game changer and very easy to coordinate. I would highly recommend them! Fast and easy service with good communication. -
![Vanessa]()
Vanessa Sent on 11/19/2024My gown is beautiful again!
Elegance Preserved was the easiest part of my wedding. I got my custom-made Casablanca dress from a boutique in Sonora California called the bridal loft. At the end of a great night of dancing, my dress definitely needed some loving attention after the wedding. They picked it up from my house, provided a timely quote and completion date. Their stuff was extremely courteous and I was happy to know that my dress was in great hands. The process exceeded my expectation and I was so happy to have my dress delivered back to my home in the Bay Area! -
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![Sara-Maria]()
Sara-Maria Sent on 10/19/2024Wedding dress preservation
As a newlywed not a lot of things are simple and easy!
They were so detailed and kind about the dress preservation process.
They came to get my dress from my doorstep, explained what it needed with no pressure, charge or strings attached
I felt so supported and understood through the whole process!
They texted, emailed and notified when my dress was done and again it got delivered back to my doorstep in a beautiful box.
I already recommended them to my co- worker who just got married as well!
Amazing customer service and kindness -
![Kristin]()
Kristin Sent on 12/19/2023Convenient and very satisfied
Such a great and convenient service! I wasn’t sure what to do with my dress after the wedding and Elegance Preserved offered the flexibility I needed to figure out next steps. I was able to get a quote and determine if I wanted to just clean or clean and preserve based on that. I ended up going the clean and preserve route and I’m so happy I did. My dress was style 66212 by Lillian West and I purchased it at Lili Bridals - highly recommend them too!
I found Elegance Preserved via a google search and recommended on a FB bride group I’m in. The order process was easy and the pickup and delivery was most convenient and stress-free. When I placed my order I received a helpful and thorough guide on how to prepare my dress for pickup and what to expect. I was able to schedule the pickup on a day that was convenient for me and also my delivery was super fast once the dress was ready. I’m so happy I used Elegance Preserved for my wedding dress! -
![Sophie]()
Sophie Sent on 12/13/2023Wonderful service!
Elegance Preserved was highly recommended by my alterer, Halena Couture, and I second their recommendation! The whole experience was seamless. I chose their Cleaning & Preservation option for my BHLDN Bonaire wedding dress. They picked up my dress at my home for free in September, gave me a quote shortly after, and dropped off my dress in December. The whole team was super responsive over text and email, and they kept me updated along the way. And, best of all, my dress looks beautiful and is now carefully preserved. I plan on recommending Elegance Preserved to all my recently married friends! -
![Christina]()
Christina Sent on 12/04/2023Restored family heirloom
My sister recommended we try Elegance Preserved to repair and clean my grandmother's wedding gown. It had a strong closet smell and yellowing in several areas. - We didn't have high hopes for the outcome, but Elegance went above and beyond! We are so happy with the results.
The pickup and delivery system makes the whole process so easy and the customer service is super attentive.
Definitely would recommend. :) -
![Catherine]()
Catherine Sent on 11/12/2023Saved from an Espresso Martini
I got married in Muir Woods and then went to a dive bar in the Haight. Elegance Preserved was able to get alllll of that out of my dress and veil! I wore the Mercer dress from Lela Rose. It had dirt on the train from Muir Woods and espresso martini down the front of it from the bar where we had our after party. The dress is made from a fabric that has tiny flowers woven into it. I was really worried that either my dress would be forever covered in brown espresso spots or that the flowers would get damaged in the process of getting the stain out - but miraculously, Elegance Preserved was able to get everything out and my dress is PRISTINE.
I also sent them my Danielle Frankel veil which has a grossgrain ribbon edge. This veil had literally been drug through dirt. They were able to get the dirt out of the veil and were super communicative about what was and was not possible for repairs. There is a single, tiny, pen sized dot that they couldn't get out of the veil. Olivia and the team were so kind and thoughtful and explained that they could keep trying and likely get the dot out, but doing so would risk the integrity of the ribbon edge.
I loved working with them! I highly recommend Elegance Preserved for any brides looking to repair or preserve your dress. The process was so easy - they picked up and delivered my dress right from my front door! It was one of the things I was most worried about initially, but ended up being almost stress free!! -
![Lisa]()
Lisa Sent on 11/13/2022Amazing service!
I am so glad I found Elegance Preserved to clean and preserve my dress. They provide pick up and drop off service so you don't have to stress about anything. They were great about communication and the final product was very professional. -
![Katie]()
Katie Sent on 10/19/2021Excellent Service and Wonderful Preservation
The people at Elegance Preserved were incredibly easy to work with and treated my dress with such care. My grandmother was the main contact with Elegance Preserved, as she gifted me my dress preservation, and said she was very impressed by the timeliness and kindness shown during the entire process. My dress is a WTOO Juno dress I bought from BoLee Bridal and after a wonderful wedding in the Santa Cruz mountains, it was pretty dirty and beat up. Elegance Preserved help to clean and beautifully boxed the dress. They personally delivered the dress to my house when it was ready and were so helpful in answering my questions and giving advice on how to best store the dress. I would recommend Elegance Preserved for future brides. -
![Cierra]()
Cierra Sent on 08/18/2021One of the BEST companies I've ever worked with!
Let me first say that working with Elegance Preserved was one of the BEST experiences I've had with any company ever. EVER. My Mom and I probably said this to each other on 3 separate occasions. I never once worried about my dress, or the process, because the team is so good at building trust. They're so nice and so knowledgeable. I got a gorgeous Carolina Herrera ball gown for the wedding and she was BIG. She was also a very special silk material that had to be carefully cleaned. I knew I couldn't rely on some regular cleaning shop for a gown like this. Huge bonus, the team from Elegance Preserved does home pick up and drop off. Yes, they literally come to your house! So you don't have to lug your big beautiful dress around. Pick up and drop off were COVID friendly, with mask, and gloves, very professional. This is basically everything you'd ever want from a concierge wedding gown cleaning service. I'm going to use them again now that my wedding is over and I need to clean my gown and my after-party dress. Trust me, this is the company you want to work with. You have enough going on as it is. You don't need to stress over the dress. Let them take care of you! -
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![Dianne]()
Dianne Sent on 12/12/2020Quick and Careful Cleaning!
I bought my dress (Soterro & Midgley Stella 5SS114LU) & veil (Marionat Bridal Veil 3515) at a sample sale (Elegant Lace Bridal in San Jose) in 2019 for a summer 2020 wedding. I found Elegance Preserved through my wedding planner.
Then, COVID hit and we weren't sure if we were going to postpone our wedding. Ultimately, we decided to follow through with our ceremony but I forgot that I needed to get my dress and veil cleaned. Less than a month before our wedding I reached out to Elegance Preserved and Sean guaranteed that my attire would be ready! Because of shelter-in-place, they offered free pick up/return services. Olivia was AWESOME and friendly and coordinating with her was super easy.
After the wedding, my attire and my husband's tux (Daniel George) were cleaned by them also! Since I bought my dress at Elegant Lace Bridal, Elegance Preserved also gave a $50 credit for cleaning and another $50 credit for preserving. I opted not to have my dress preserved, so that I can do a photoshoot in the future but they still gave me credit for my second cleaning.
Both times, our attire was ready even earlier than their estimated completion date. I also received email updates throughout the process. Our clothes were DIRTY and they really made everything look and smell new. I highly recommend them!! -
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![Olivia]()
Olivia Sent on 10/26/2020Best cleaning experience!
I was so worried about having my dress dry cleaned! Mine is a very beaded Galia Lahav. Elegance Preserved made me feel so comfortable and ensured that the beading would hold up; it turned out beautifully! I couldn't be more impressed. Thank you so much for making my gown brand new again. I'll definitely be recommending you to all my girlfriends! -
![Terriann]()
Terriann Sent on 06/25/2019Highly Recommend!! (Live in Brooklyn and would recommend to all!)
I highly highly recommend Elegance Preserved for wedding dress cleaning and preservation. I has the best (seriously) experience. From communication to the actual cleaning - they were professional, responsive, affordable, and a pleasure to work with. I don't live in SF but they make it so easy. I shipped by dress via UPS and they shipped it back to me in a nice box.
I ended up needing the dress rush because I am having a second wedding in Ireland, just weeks after a celebration in Brooklyn and they complete accommodated by needs. They also made me feel so good about the process. They called me to tell me that the dress had arrived and were so lovely over the phone.
They made a process that could have been very stressful - the easiest.
And my dress looks just like new!!!
I emailed my friend who lives in SF - that hasn't even gotten married yet to tell her about Elegance Preserved that she should use them!
Dress Type: Alyssa Kristen - Amelia Gown
Boutique: Schone Bridal Brooklyn
Found Out: From Schone Bride
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![Maggie]()
Maggie Sent on 06/22/2019Excellent wedding dress cleaning & preservation
I found Elegance Preserved via an online search & decided to trust them with my wedding dress cleaning and preservation based on their excellent reviews. I couldn't be happier with that decision. From the moment I contacted them, their friendly & helpful staff handheld me through the entire process -- explaining the steps & timeline, providing a reasonable quote, arranging a convenient drop-off for me, and then staying in touch as they worked on my dress, sending updates & photos, scheduling a viewing, and again arranging a convenient pick-up. Most importantly, the results with my dress were fantastic -- they took so much care to gently remove some challenging stains without any damage. I'm so happy with my experience and would recommend Elegance Preserved to anyone looking for someone to trust with care for such an important item. -
![Catherine]()
Catherine Sent on 06/17/2019Love from nyc!
I purchased my DREAM wedding dress - Sunsets Forever by Sarah Seven - at the Sarah Seven Boutique in Chicago with my matron of honor. Had my alterations done at the NYC Sarah Seven flagship, mere blocks from our wedding venues. By the end of the night, my dress showed how much fun we'd had and how much of the city we'd seen - January in NYC is definitely not kind to light colors, especially white!
Sarah Seven had only one recommendation for dress cleaning and preservation - Elegance Preserved - despite being on the literal other side of the country, and now I know why. The customer service is exceptional, communication is prompt, professional and thorough, their work is tremendous, and they are fully transparent about the process and results. My dress is back to beautiful and I am SO grateful!! Elegance Preserved is the best!! -
![Jennaway]()
Jennaway Sent on 04/23/2019Amazing and Delightful
Elegance preserved did an amazing job cleaning up my dress! I wore the Summer Bella designed by Galia Lahav and it has a TON of netted beads. They were able to make my dress pretty much brand new.
I bought my dress from Kinsley James in Walnut Creek and they had recommended Elegance Preserved when I bought my dress. Im so thankful that everyone I worked with helped direct me to the right places, because I wasn't thinking about my dress cleaning at that time, but really needed it afterward. I love my dress and am so happy I got it boxed up to keep as an heirloom for years to come!
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