Amanda Sent on 11/16/2025

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Great service

After my 2023 wedding, I knew I wanted to preserve my dress but procrastinated. I found Elegance Preserved through multiple social media postings and was able to arrange pick up for my dress towards the end of June 2025. I received an itemized quote within 48hrs of pickup and they were very communicative via text message throughout the whole process. Overall very happy with the service received (completed end of Oct 2025) and am very glad that my gown (Essense of Australia, Style D3314) is no longer taking up a ton of closet space. I’d recommend them to other brides looking for a dress preservation service!

Julie Sent on 11/14/2025

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Elegance Preserved

Elegance Preserved in San Francisco is THE PLACE to have your wedding gown steamed, pressed, cleaned, and preserved. Olivia is so organized and punctual in setting appointments for personally dropping off and picking up the gown, and taking advantage of free delivery for pick-up up and drop off. Once your dress is ready and scheduled for delivery, Elegance Preserved texts you a tracking map. And the driver, Gee, is so polite and advises how the dress should be carried. Tailor Maid, a wedding gown alteration shop, highly recommended Elegance Preserved. Elegance Preserved and Tailor Maid are highly specialized shops in a dying craft that offers top notch expertise and personalized service.

Ciera Sent on 11/10/2025

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An Amazing, Smooth Experience

I had my dress, bolero, and veil cleaned and preserved by Elegnace Preserved after my wedding. I am very protective of my Monique Lhuillier dress, and other recent brides I have spoken to in the SF Bay Area told me Elegance Preserved is the place to go to if you want your cleaning and preservation done well. The turnaround time was incredibly fast (some of my friends found that their dress from other cleaners took over 6 months to get back!), and I loved the complimentary pick-up and drop-off service.

I purchased my dress second-hand, and while it was cleaned before I had it altered by another cleaner in the Bay Area, Elegance Preserved did a much better job removing stains that I thought were set from previous wear. There was some dirt staining on the bottom layers of my dress, as well as a piece of gum stuck to the bottom, and it all came out beautifully! I loved that Elegance Preserved provided a virtual showing of my dress after the cleaning was complete via FaceTime, and they were happy to answer any questions that I had.

Elegnace Preserved's communication was also top-notch. I never had any doubt or worry about the status of my dress, the estimated completion time, or what the preservation end-product would look like. I very much recommend using Elengance Preserved to clean and preserve your wedding dress if you are in the SF Bay Area.

Lonnie Sent on 11/02/2025

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Seamless process

I was recommended by my sister who had her dress cleaned and preserved by EP. She recommended this to me when I was looking for a place who could clean the dirt off the train of my wedding dress. The entire process was so easy and I was quickly put at ease from the moment I dropped off my dress for a quote. The team explained everything in such detail. From the breakdown of pricing to how long the cleaning will take… I had confidence in knowing my dress was in good hands. My dress came back so beautifully cleaned and boxed. Thank you EP!

Lauren Sent on 11/01/2025

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Highly Recommend for Dress Preservation

I had a great experience using Elegance Preserved to clean, complete minor repairs, and preserve my dress after my wedding. I had a custom Daalarna dress made of very delicate silk chiffon material, and I was really nervous about finding the right place I could trust my dress with. I bought my dress from Wild Bride boutique in SF, and they recommended Elegance Preserved. After reading more reviews online, I decided to go with them, and I’m glad I did! The team was really kind and communicative, the pick up/drop off option in the Bay Area was so easy and seamless, the price was lower than I expected, and I’m very happy with the final result. I’m glad I trusted my dress with them, and I couldn’t recommend them more!

Cynthia Sent on 11/01/2025

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Easiest part of wedding planning

Out of all the wedding planning, this was the easiest and least stressful part. I expected a crazy ‘wedding’ price but I actually felt the quote was right for the service. Communication through text was so easy. I bought my dress from Elegant Lace bridal. It had lots of glitter and was scared that it would be removed after washing it. But Olivia made sure to walk me through my concerns over the glitter before booking with them. The dress still has that glitter shine even after cleaning it! I found elegance preserved on Google. I looked at many places but for the price and quality, this was the best choice!

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Leila Sent on 10/26/2025

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It's so worth it!

I was recommended to use Elegance Preserved through my bridal alterations boutique. I absolutely adored my wedding dress and got millions of compliments all night on it. I want to preserve the quality of this gown so that I can pass it down to my daughter, if she wants to wear it. To me, the cost is worth it to know that my dress is safely stored and preserved and won't age rapidly/degrade over time. The process also could not have been simpler--they make it easy to schedule a pick-up and drop-off in your neighborhood so you don't even have to pack/drag your dress off to a separate location.

Kelly Sent on 10/24/2025

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Excellent Dry Clean/Stain Repair

I purchased my beautiful Aethra Pronovias dress from Bridal Breeze in San Francisco. It got a fair amount of dirt in the train/around the edge of the fine lace during my wedding, and then I left it in the bag for almost 2 years before sending it to Elegance Preserved, recommended by Blue Sky Bridal consignment in San Francisco. They conveniently picked up my dress and returned it in perfect pristine condition, not a speck of dirt left in the lace. The process was easy and the outcome much better than I could have ever expected. The dress looks like new.

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Nicole Sent on 12/11/2024

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Amazing In Every Way

I found my dress at Bo Lee Bridal in Sunnyvale, CA and it was a BoLee Design. After my wedding I didn't know where to start in getting my dress preserved. I reached out to the Bridal shop to see if they had any suggestions, and Elegance Preserved was one option they recommended. Immediately the customer service was amazing. I had a text message to speak with someone directly. They were going to come pick up my dress from me (huge!) and take it to their shop to be assessed. They cleaned it and fixed the snag in my veil for minimum cost. I had a quote shortly after to approve and once that was approved, they would start the process with my dress. I was informed frequently with updates. Highly recommend!!

J. Rogers Sent on 12/11/2024

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Clear communication and Fast!

I'm so glad I used Elegance preserved to clean my 3D Tulle lace Pronovias Privee dress. Olivia and the team were the best to work with. My dress was quite dirty at the bottom due to it raining during my wedding day so I was nervous about getting it cleaned. I was supposed to get my dress back in January but it came early by a month! The pick up and drop off feature was a game changer and very easy to coordinate. I would highly recommend them! Fast and easy service with good communication.

Vanessa Sent on 11/19/2024

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My gown is beautiful again!

Elegance Preserved was the easiest part of my wedding. I got my custom-made Casablanca dress from a boutique in Sonora California called the bridal loft. At the end of a great night of dancing, my dress definitely needed some loving attention after the wedding. They picked it up from my house, provided a timely quote and completion date. Their stuff was extremely courteous and I was happy to know that my dress was in great hands. The process exceeded my expectation and I was so happy to have my dress delivered back to my home in the Bay Area!

Paige Sent on 10/31/2024

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great quality all from your home

Elegance Preserved did an amazing job cleaning and preserving my wedding dress. I bought my dress from Luv Bridal and it is Noelle by Serene. I actually found Elegance Preserved from extensive google searches and reading many reviews. My dress was pretty dirty after my outdoor wedding and dancing all night, but it came out good as new! They were so transparent in the quote process and made everything super straightforward and easy. I was a bit nervous to send away my dress for so long but I am so glad I trusted Elegance. My dress came back perfectly stored in the preservation box and I never even had to leave my house in the whole process! I could not be happier with the whole experience!

Z K Sent on 10/20/2024

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Excellent preservation service!

My tailor initially recommended me to Elegance Preserved and then so did my wedding dress shop. My dress was Saint Bridal Emmett gown and I’m so glad I went with them. My dress had a lot of intricate lace and they did an excellent job with my dress and veil. They are so easy to communicate with, super professional and clear in their services provided, and I really appreciate how easy they made the entire process from start to finish, and their pick up/drop off options were perfect for me after all the wedding errands I had to run. Highly recommend!

Sara-Maria Sent on 10/19/2024

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Wedding dress preservation

As a newlywed not a lot of things are simple and easy!
They were so detailed and kind about the dress preservation process.
They came to get my dress from my doorstep, explained what it needed with no pressure, charge or strings attached

I felt so supported and understood through the whole process!

They texted, emailed and notified when my dress was done and again it got delivered back to my doorstep in a beautiful box.

I already recommended them to my co- worker who just got married as well!

Amazing customer service and kindness

Kristin Sent on 12/19/2023

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Convenient and very satisfied

Such a great and convenient service! I wasn’t sure what to do with my dress after the wedding and Elegance Preserved offered the flexibility I needed to figure out next steps. I was able to get a quote and determine if I wanted to just clean or clean and preserve based on that. I ended up going the clean and preserve route and I’m so happy I did. My dress was style 66212 by Lillian West and I purchased it at Lili Bridals - highly recommend them too!

I found Elegance Preserved via a google search and recommended on a FB bride group I’m in. The order process was easy and the pickup and delivery was most convenient and stress-free. When I placed my order I received a helpful and thorough guide on how to prepare my dress for pickup and what to expect. I was able to schedule the pickup on a day that was convenient for me and also my delivery was super fast once the dress was ready. I’m so happy I used Elegance Preserved for my wedding dress!

Sophie Sent on 12/13/2023

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Wonderful service!

Elegance Preserved was highly recommended by my alterer, Halena Couture, and I second their recommendation! The whole experience was seamless. I chose their Cleaning & Preservation option for my BHLDN Bonaire wedding dress. They picked up my dress at my home for free in September, gave me a quote shortly after, and dropped off my dress in December. The whole team was super responsive over text and email, and they kept me updated along the way. And, best of all, my dress looks beautiful and is now carefully preserved. I plan on recommending Elegance Preserved to all my recently married friends!

Christina Sent on 12/04/2023

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Restored family heirloom

My sister recommended we try Elegance Preserved to repair and clean my grandmother's wedding gown. It had a strong closet smell and yellowing in several areas. - We didn't have high hopes for the outcome, but Elegance went above and beyond! We are so happy with the results.
The pickup and delivery system makes the whole process so easy and the customer service is super attentive.
Definitely would recommend. :)

Anna Sent on 11/15/2023

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Elegance Preserved

Using Elegance Preserved has been a seamless experience! They picked up my dress from my house for free in July and sent me a quote shortly after. My tailor had recommended Elegance Preserved and super happy she provided their contact info. If you want an easy, flexible and professional experience you have to use them!

Catherine Sent on 11/12/2023

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Saved from an Espresso Martini

I got married in Muir Woods and then went to a dive bar in the Haight. Elegance Preserved was able to get alllll of that out of my dress and veil! I wore the Mercer dress from Lela Rose. It had dirt on the train from Muir Woods and espresso martini down the front of it from the bar where we had our after party. The dress is made from a fabric that has tiny flowers woven into it. I was really worried that either my dress would be forever covered in brown espresso spots or that the flowers would get damaged in the process of getting the stain out - but miraculously, Elegance Preserved was able to get everything out and my dress is PRISTINE.

I also sent them my Danielle Frankel veil which has a grossgrain ribbon edge. This veil had literally been drug through dirt. They were able to get the dirt out of the veil and were super communicative about what was and was not possible for repairs. There is a single, tiny, pen sized dot that they couldn't get out of the veil. Olivia and the team were so kind and thoughtful and explained that they could keep trying and likely get the dot out, but doing so would risk the integrity of the ribbon edge.

I loved working with them! I highly recommend Elegance Preserved for any brides looking to repair or preserve your dress. The process was so easy - they picked up and delivered my dress right from my front door! It was one of the things I was most worried about initially, but ended up being almost stress free!!

Juana Sent on 11/08/2023

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Would recommend!!

I purchased my Essense of Australia dress from Janene's bridal in Alameda and they recommended this place for dress cleaning after the wedding. The process was very easy and they pick up/ drop off your dress for free if you are in the local area! My dress was a trumpet style with lots of lace and glitter. They did a great job with the cleaning and when I got it back it was packaged very nicely. It was a simple box with an outer muslin cover so it's not the kind with the window. The whole process took about 3 months and they completed the work earlier than estimated. Very nice staff and customer service.

Emma Sent on 10/26/2023

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Amazing service!

Highly highly recommend Elegance Preserved! I used Elegance Preserved to clean and preserve my Essence of Australia gown and cathedral length veil, both purchased from Kleinfeld Bridal in NYC, and they did such a wonderful job. The entire process was seamless. They made it so easy with someone coming to pick up and drop off the dress / veil, and the communication was excellent. I am so happy with the end result too! The bottom of my dress was so dirty after the wedding, particularly since we got married right after it rained so the ground was muddy and there were still some puddles! The dress came back looking good as new – I was amazed, especially given the detailing on my dress!

Brittany Sent on 12/12/2022

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Elegance Preserved 10/10!!!!

Back in August I married the love of my life in a beauitful Carolina Herrera dress. On top of what I assume to be normal soiling on the hem, one of the tulle layers had at some point ripped from my heel stepping on it. Although small, I searched for the best of the best to help with my beloved dress. I reached out to Elegance Preserved and their amazing team for assistance.
Their site offered clear directions on how the steps needed to get a quote. Within an hour of filing out my order form, Olivia scheduled me for the next route in my area and offered a timeframe of expectance. Once my driver Brittany arrived, she anwsered any of my additional questions and put me to ease! The handoff of my dress was easy and took less that 5 minutes in all! After a few days I recieved my quote for a cleaning and preservation, plus word of the additional tears the found during the examination process (one’s I hadn’t even seen!). I was sent photos of the damage before approving my fair repair quote and given an honest opinion of the out come. Fast forward just a few weeks and my dress is complete and ready for delivery! Returned back to me as easily as it was picked up, was my beautiful dress looking as stunning as it did the day I brought it home from the shop. I cannot stop recommending Elegance to any and all of my girlfriends after their big day. Customer service and quality of service is 10/10! Thank you Elegance Preserved team for everything.

Lara Sent on 12/08/2022

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Trusted company to work on your dress

I used this company to preserve my gown and veil, and I’m so happy with their work and professionalism. They made everything so easy by coming straight to your door for pickup and drop off, and their communication was excellent from start to finish. You can let them know if you want your dress cleaned only or also preserved, and they provide a free quote beforehand, so everything is transparent. After months and months of hectic wedding planning, I really appreciated how seamless and hassle-free they made the experience for me. I highly recommend using this company!

Alex Sent on 12/08/2022

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Amazing service all around!

I live in Chicago and had a surprisingly difficult time finding a dry cleaner who would take my dress (and clean it at a reasonable price), so after lots of calling around I decided to use Elegance Preserved as they were the recommended dry cleaner from my wedding dress designer, Sarah Seven. They are located in San Francisco so this required having the dress shipped there and back but it honestly turned out easier and more stress free than using any local cleaner! I simply emailed them some photos of the dress, and they provided a quote in a timely manner. Then they sent me a FedEx box with a prepaid shipping label and I shipped my gown off to them! It took about 2 months for them to do the cleaning, but I just received it back today and it looks good as new! I had a lot of dirt staining on the bottom of the gown from having an outdoor wedding, and you would never know that by looking at the dress post-cleaning. My dress also has pearl appliqués all over (it’s the Caterina style by Sarah Seven) and they did a great job in keeping them all intact. I also really appreciated the customer service - the ladies were extremely communicative and kept me informed throughout the whole process. I would recommend EP to anyone, regardless of if you live in the SF area or not because this was a seriously easy process.

D175C491C9B729A58753Aca8Aac5431142Fbcdb2 Sent on 11/23/2022

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Great and kind service!

Elegance Preserved was wonderful! Everyone was so kind through the process. They pick up your dress from your home and deliver it back when the service is finished. I had my dress cleaned and it came out beautifully. My scheduled completion date was in December, but they accommodated a sooner completion date when I requested with no trouble at all. I really appreciate everyones help and how kind everyone was. Would definitely recommend!

Jenna Sent on 11/22/2022

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The only place I trust!

I loved my experience with Elegance Preserved and recommend them to everyone! They were excellent at communicating with me throughout the entire process and did an amazing job removing the horrible yellowing stains on my delicate lace wedding dress. I waited way too long to get my dress cleaned and preserved after my wedding. I just didn't like that all the local cleaners sent my dress out of the area to get cleaned. I loved that Elegance Preserved did everything in house, and gave me lots of information about their process so that I felt at ease. My wedding dress was an Allure gown, and I'm so glad I was able to find Elegance to handle it with care. Thank you!

Carson Sent on 11/13/2022

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Clean and Steam Wedding Dres

Wish I could give Elegance Preserved 100 stars on here! They went above and beyond and answered all of my questions. My wedding was in San Francisco, but I’m from Texas, so I was nervous about shipping my dress, but let me tell you, my Essence of Australia dress was so white after they cleaned and steamed it and just perfect! When I picked it up I wanted to cry. They did an amazing job! I recommend them to any bride. Very stress free process! I love them!

Lisa Sent on 11/13/2022

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Amazing service!

I am so glad I found Elegance Preserved to clean and preserve my dress. They provide pick up and drop off service so you don't have to stress about anything. They were great about communication and the final product was very professional.

Ping Sent on 10/30/2022

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Great service all-around

The team was very responsive and I was able to have my dress picked-up in the same week. It was hassle-free as they provided pick-up and drop-off services and they truly did an amazing job in preserving my dress and veil. I'd recommend this to anyone who's looking to have their dresses cleaned and/or preserved! Extremely happy with the service and the result :)

Shila Sent on 10/24/2022

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Amazing!!!

Elegance preserved did a fantastic job cleaning my dress! They made the cleaning process convenient and stress free. I got my dress from Janene's bridal which is where I got the recommendation for elegance preserved. Their covid safety precautions included picking up and delivering your dress right to your door. Highly recommend!

Jaclyn Sent on 10/20/2022

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Life Saver

I highly recommend Elegance Preserved and will not use anyone other place going forward but them. Our dress maker Suzanne Hanley which owns Atelier Des Modistes recommended them and we are so happy she did. I had them persevere my wedding dress and additionally they took care of my moms dress and my engagement dress which Suzanne designed and made as well. Sadly at our welcome reception red wine was spilled on my engagement dress which was Silk and they were able to get the wine stains out and save my dress. Their attention to detail, customer service, quality and flexibility sets them apart from any other options. Make sure to ask for Olivia when you reach out as she will take care of you.

Elaine Sent on 01/13/2022

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Elegance Preserved service is flawless

I handled cleaning and preservation for my daughter's Eddy K wedding dress. Her wedding shop, Janene's Bridal in Alameda, recommended Elegance Preserved. Their service was flawless, and the team was very attentive. The dress was dirty and there were a few minor spots that needed repair. Elegance staff was highly efficient. They sent detailed emails, picked up the dress, and delivered it when finished. It was a wonderful experience and I would highly recommend the company. They are consummate professionals and make the entire experience very easy and pleasant. The dress looked wonderful after their cleaning. I am so glad we chose them and would certainly hire them again.

Carissa Sent on 12/15/2021

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Excellent Service, Professionalism and Communication

I decided to get my dress preserved through Elegance Preserved after reading their wonderful online reviews. It is a little pricy (I had a Mori Lee dress that had a lot of lace and a train), but it is well worth the cost to me. I would've been devastated if I had let my dress sit in the closet and get dirty and yellow. It's now preserved as a forever memory of the happiest day of my life!

The Elegance Preserved team has excellent customer service. Because I live in the North Bay, I met at a point half way to drop my dress off. I received an email notification when my dress arrived at their shop. It took about 10-11 weeks to get it cleaned and preserved. When my dress was finished, they couriered and hand delivered my dress (in the rain!!). They maintained excellent communication and professionalism throughout the process. I highly recommend Elegance Preserved if you are looking to preserve your wedding dress. You won't regret it!

Sabrina Sent on 12/10/2021

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My wedding day was magical.

My wedding day was magical. It took me a while to find a dress that a truly loved on me. It's a Daalarna Couture, model BDP 207 that I bought at Wildbride in San Francisco. I plan to keep my dress, so I wanted a reputable company to clean it and preserve and chose Elegance Preserved. Not only is the dress now spotless but Elegance Preserved collected and then returned the clean dress at my door! Very convenient and Covid safe!

Emily Sent on 11/27/2021

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The best experience!

Elegance Preserved couldn’t have made getting my dress preserved any more convenient or less stressful. She came to my home to pick up the dress and dropped it off when it was finished! I mean, does it get any better than that?!?! She was super friendly, responded to all my questions quickly, and pricing was reasonable! I wouldn’t even think about going with anyone else!

Alejandra Sent on 11/27/2021

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Super accommodating and easy!

I heard about Elegance Preserved through Kinsley James where I purchased my Rita Vinieris wedding dress. I contacted them when I came back from my honeymoon because preserving my wedding dress and veil was super important to me. They were super helpful answering my questions and addressing my concerns. They gave me plenty of time to review everything and were super accommodating with my busy schedule and hectic life. They also made the pick up and drop off super easy. I highly recommend them to all brides!

Melissa Sent on 11/21/2021

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AMAZING from beginning inquiry to delivering my dress!!!!

I searched all over Yelp for a place to clean & preserve my beautiful Pronovias wedding gown. A friend had mentioned Elegance Preserved AND I saw all the positive reviews. I had a really good feeling about them, from start to finish!!! During COVID-19, what better way to conduct services - they pickup your gown to evaluate & give you a quote, and deliver it back to you!!! Nearly contactless. Other reasons why I loved Elegance Preserved: quick, friendly, thorough communication, excellent customer service, absolute convenience, fair pricing … I can go on forever!!!! I would highly recommend them & will spread the word about their services!!! Thank you so much for taking care of such an important garment!!!

Lupita Sent on 11/21/2021

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Wedding dress and veil preservation

Elegance Preserved did an amazing job restoring my Sophia Tolli gown and cathedral-style veil. I got married in August and immediate following the wedding, I moved to Florida to join my husband. I left my gown behind in California with my mother because I was set on having Elegance Preserved restore and preserve it. This business went above and beyond with me as they not only communicated with me while I was across the country, but also with my mother who speaks very little English. They were very kind and picked up my dress and veil from my mom’s house to give me a price estimate. Within 3 months, they meticulously worked on my gown and veil. They were able to throughly remove all of the stains from all of the layers of lace and beading. They removed tough stains such as asphalt and returned the dress and veil to new conditions. Once the dress was ready, the contacted me and were kind enough to deliver the items for free to my mom’s doorstep. When we received the items, they came in a high quality box and the dress and veil were neatly folded in with tissue paper. They even provided a set of gloves so that we could inspect the dress for ourselves. I’m so grateful to have found Elegance Preserved and their prices are so reasonable for their exceptional work and excellent customer service. I am so impressed as they made preserving my dress so stress-free all while I was across the country.

Jennifer Sent on 11/19/2021

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Best Experience!

I’m so glad I used Elegance Preserved for my wedding dress cleaning and preservation needs. They picked up my Demetrios wedding gown (that I was so nervous about having away from me for a few weeks because I purchased it from Brides by Young in Chicago and have not let it out of my sight) from my apartment and were communicating with me with all the updates! I received consistent and professional communication & was given the opportunity to do a FaceTime viewing of my dress after it was cleaned, and had my dress dropped off to me a month before anticipated! Masks are worn at pick up and drop off and it is clear COVID-19 safety for customers and staff is a priority. I highly recommend Elegance Preserved. Also special shout out to Olivia for being so friendly and providing excellent customer service!

Me Sent on 11/19/2021

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Outdoor wedding leaves wedding gown in distress

My new daughter in law purchased a beautiful wedding gown at The Galleria in San Francisco. On the day of the wedding she looked so gorgeous in this Innes di santo, French lace dress. The following day I was sad to see her beautiful dress had become heavily soiled along the hemline. Since this was an outdoor wedding dried grass had also become matted into the delicate tulle underskirt. I was afraid the gown was ruined forever….however, Elegance Preserved, was able to restore the dress to its original beauty. Every step of the way, Elegance Preserved offered excellent service. When the dress was completed they even hand delivered it to my daughter in law at her office in downtown San Francisco. If you entrust your priceless gown to this business, I’m sure you will be as pleased and impressed as well!

Elizabeth Sent on 11/18/2021

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Easiest part of wedding planning

Elegance made this the easiest part of all my wedding planning. I got my dress at Winnie couture and they recommended me to preserve my dress at elegance,BEST decision! They made the entire process easy and stress free, the home pick ups and drop offs made it even better with Covid restrictions.

Vanesa Sent on 11/16/2021

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Sample Dress Cleaning

So happy with the services provided by elegance preserved! I own a Anne Barge "Raven" wedding gown purchased from a sample sale at Kinsley James in 2019. The dress has any delicate features including an Embroidered Lace overlay with Beaded details. The dress had several blemishes across the train and around the underarms that I was very concerned about. Beacuse of these details I was very hesitant to send the dress to be cleaned because I feared it would be ruined. Elegance preserved did such an amazing job in keeping touch through the cleaning and providing details about the process. I was highly satisfied when I received my dress afterwards and could really tell the difference. The dress looked amazing! 😍 My wedding just passed and I will definitely be using the cleaning and preservation services soon!

Maggie Sent on 11/01/2021

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Fast and good quality!

Super nice and accommodating to my timeline! I didn’t take my dress out till 2 weeks before my wedding day and realized it got a little dirty from the bag or something. They were fast, picked it up from my house abs had it turned around faster than my normal dry cleaning! Very nice and responsive. Can’t ask for anything better!

Katie Sent on 10/19/2021

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Excellent Service and Wonderful Preservation

The people at Elegance Preserved were incredibly easy to work with and treated my dress with such care. My grandmother was the main contact with Elegance Preserved, as she gifted me my dress preservation, and said she was very impressed by the timeliness and kindness shown during the entire process. My dress is a WTOO Juno dress I bought from BoLee Bridal and after a wonderful wedding in the Santa Cruz mountains, it was pretty dirty and beat up. Elegance Preserved help to clean and beautifully boxed the dress. They personally delivered the dress to my house when it was ready and were so helpful in answering my questions and giving advice on how to best store the dress. I would recommend Elegance Preserved for future brides.

Maddie Sent on 10/16/2021

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Incredible, kind, Amazing!

The folks at EP are amazing. I purchased my gown from the flagship Sarah Seven Love Club in San Francisco and headed to EP upon their recommendation. When I reached out to them for cleaning of my dress, a sample gown from Sarah Seven, they responded to my inquiry almost immediately. They picked up my dress a few days later and worked with my semi-tight timeline to return my dress just a few days prior to my wedding. It was SO easy and they were so kind and communicative. My dress looks brand new and I cannot wait to wear it!!

Cierra Sent on 08/18/2021

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One of the BEST companies I've ever worked with!

Let me first say that working with Elegance Preserved was one of the BEST experiences I've had with any company ever. EVER. My Mom and I probably said this to each other on 3 separate occasions. I never once worried about my dress, or the process, because the team is so good at building trust. They're so nice and so knowledgeable. I got a gorgeous Carolina Herrera ball gown for the wedding and she was BIG. She was also a very special silk material that had to be carefully cleaned. I knew I couldn't rely on some regular cleaning shop for a gown like this. Huge bonus, the team from Elegance Preserved does home pick up and drop off. Yes, they literally come to your house! So you don't have to lug your big beautiful dress around. Pick up and drop off were COVID friendly, with mask, and gloves, very professional. This is basically everything you'd ever want from a concierge wedding gown cleaning service. I'm going to use them again now that my wedding is over and I need to clean my gown and my after-party dress. Trust me, this is the company you want to work with. You have enough going on as it is. You don't need to stress over the dress. Let them take care of you!

Dianne Sent on 12/12/2020

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Quick and Careful Cleaning!

I bought my dress (Soterro & Midgley Stella 5SS114LU) & veil (Marionat Bridal Veil 3515) at a sample sale (Elegant Lace Bridal in San Jose) in 2019 for a summer 2020 wedding. I found Elegance Preserved through my wedding planner.

Then, COVID hit and we weren't sure if we were going to postpone our wedding. Ultimately, we decided to follow through with our ceremony but I forgot that I needed to get my dress and veil cleaned. Less than a month before our wedding I reached out to Elegance Preserved and Sean guaranteed that my attire would be ready! Because of shelter-in-place, they offered free pick up/return services. Olivia was AWESOME and friendly and coordinating with her was super easy.

After the wedding, my attire and my husband's tux (Daniel George) were cleaned by them also! Since I bought my dress at Elegant Lace Bridal, Elegance Preserved also gave a $50 credit for cleaning and another $50 credit for preserving. I opted not to have my dress preserved, so that I can do a photoshoot in the future but they still gave me credit for my second cleaning.

Both times, our attire was ready even earlier than their estimated completion date. I also received email updates throughout the process. Our clothes were DIRTY and they really made everything look and smell new. I highly recommend them!!

Olivia Sent on 10/26/2020

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Best cleaning experience!

I was so worried about having my dress dry cleaned! Mine is a very beaded Galia Lahav. Elegance Preserved made me feel so comfortable and ensured that the beading would hold up; it turned out beautifully! I couldn't be more impressed. Thank you so much for making my gown brand new again. I'll definitely be recommending you to all my girlfriends!

User1251366 Sent on 10/24/2020

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Excellent dress cleaning service!

Excellent experience with Elegance Preserved. My dress was the Orleans from Sarah Seven. They recommended EP. It was such a pleasure to work with them. EP picked up and dropped off my dress. Incredible communication and impeccable cleaning. I highly recommend!

Tiffany Sent on 10/24/2020

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Fast and convenient service!

Elegance Preserved came recommended by the bridal boutique that I got my dress altered at. Since their locations were closed due to the pandemic, I really appreciated that they offered shipping options and home pick-up/delivery! The whole team was nice, responsive, and handled my dress with care. I highly recommend them!

Nicole Sent on 10/18/2020

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Excellent service for any bride

I purchased my Rivini gown from Kinsley James Bridal in Walnut Creek, and Elegance Preserved came highly recommended for preserving my dress and veil before my May 2021 wedding. The team at Elegance has streamlined the entire process to make it as simple as possible for every bride. They maintain excellent communication with you throughout the entire process via text, phone call, and email, which helps relieve the stress and worry that comes with handing over an expensive and important garment to someone you don't know. I received my gown and veil yesterday and was impressed with how carefully they were packaged; they even included a pair of white gloves for me to wear when it is time to remove the dress and veil before my big day. I would recommend them to any bride looking to store their dress ahead of their wedding.

Camille Sent on 08/22/2020

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Easy and great result

Elegance preserved did an amazing job cleaning and preserving my wedding gown and veil. My gown was lace and had beading so it needed to be handled with care and they did. My gown was Finley by Anne Barge Blue Willow line. I bought it from Kinsley James and they recommended Elegance preserved.

Elegance preserved made the process during covid very easy. They picked up my gown and veil from my house and dropped it back off when it was done. I received emails and pictures throughout the process so I need exactly what was happening.

Marissa Sent on 07/23/2020

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Best wedding gown cleaner in SF! and the Bay!

I have used Elegance Preserved many times for both my clients and myself. As a wedding gown tailor, and owner of Tailor Maid SF, I refer all my clients to Elegance Preserved because I know they will take the very best care of my brides. Not only have they mastered their cleaning skills, but their customer service is unmatched.

EP did a beautiful job cleaning my own wedding dress as well. I bought an inexpensive Lulu’s dress for my overseas elopement and thought I would just toss the dress out while we were travelling. I loved my dress so much that I carried it around for 4 weeks because I knew Elegance Preserved could get the red clay dirt and mascara out of my white dress, even after weeks of being stained. They did a beautiful job cleaning my dress. It is good as new! I plan on wearing it again for a ceremony at city hall, so I was definitely excited when I saw how clean Sean and his team had gotten it.

I would also highly recommend their preservation services. As a wedding gown tailor, I have seen dresses come back from other cleaners that we’re destroyed. On multiple occasions, brides got back dresses that weren’t even the same color. EP’s preservation services are impeccable and they will keep your gown safe for many years to come. They use the safest, highest quality materials. They even offer pick up and drop off services and shipping!

Elegance Preserved is now offering preservation services for brides who’s weddings have been postponed due to the corona virus pandemic. This has been extremely helpful for my brides whose weddings have been pushed out a whole year. Preserving the dress now ensures that your dress is in the best possible condition for storage until you are able to wear it. Again, I cannot recommend EP’s cleaning and preservation services enough. There is simply not a better place to take your dress!

Ronny Sent on 08/23/2019

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Best in class experience!

I had my dress, veil and overskirt cleaned and preserved by Elegance Preserved in the the spring of 2019 and they did an amazing job. My dress and overskirt were by Ines di Santo, purchased from Bridal Galleria. Elegance Preserved came highly recommended by Bridal Galleria, from a trusted friend who had had her dress cleaned her prior and from Yelp and other online reviews. They were extremely thorough, timely, followed up with me regularly to give me updates, were very fair with the price, very responsive, and flexible with pick up/drop off. The service is top notch and they were so accommodating and friendly. Highly recommended!

Daniela Sent on 08/05/2019

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Gown Preservation Review

I wore my dream wedding dress, The Belmont Gown from Sarah Seven on my wedding day! I purchased in the NYC location (most amazing team ever!), and they recommended Elegance Preserved to take the best care of cleaning and preservation after the wedding. Within a month, Elegance Preserved shipped my dress out to San Francisco and back to New York. The team was extremely responsive whether on the phone or via email, and kept me informed about all details regarding my gown. They also sent me pictures detailing all of the custom care they took to make sure the fabric and the quality of the gown stays in tact before shipping it back to me. It was such a pleasure to work with them, and I'm so appreciative of all of their hard work! THANK YOU!

Chloe Sent on 07/10/2019

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It's New Again!

The first dress I ever tried on was the dress I picked for my wedding (Rosemary from Amy Kuschel) at Amy's Boutique in San Francisco. My dress was definitely one of the major highlights for me. The wedding was fantastic, but the dress and veil did not come out unscathed. I had flower pollen, lipstick and a lot of dirt and grime at the bottom of my dress since it was drizzling that day. Also, I happened to accidentally step on my veil and slightly ripped it.

Because my dress was important to me, I had to make sure that it was preserved correctly. I actually found Elegance Preserved online and decided to go with them because of their professionalism and wonderfully detailed website. Making the request and dropping off the dress was super easy! The onsite store in San Francisco was really easy to find and there's plenty of metered parking nearby. The store front is small, but it's clean and inviting. You can tell by walking in that your dress will be taken care of. You simply drop off your dress and wait a few months to allow them to clean the dress. It seems like forever, but it's well worth the wait!

They contact you during the process to check-in and make sure you are okay with the cleaning and if there are any repairs that need to be made. I was a little nervous about picking the veil because they had indicated that there might be a noticeable line where the veil ripped. However, I picked up the dress and they did a quick unboxing to show what it looked like. I can't say anything else but WOW! I remember that my dress was a little yellow on the bodice from flower pollen, a lipstick stain on the top back button and a ton of dirt on the train. All of that was gone! It looked brand new! Also, while they warned me that there would be a slight line on the veil repair, you could barely see it.

I highly recommend Elegance Preserved. They did an amazing job. You can definitely trust them to take care of one of the most important pieces of your wedding.

Terriann Sent on 06/25/2019

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Highly Recommend!! (Live in Brooklyn and would recommend to all!)

I highly highly recommend Elegance Preserved for wedding dress cleaning and preservation. I has the best (seriously) experience. From communication to the actual cleaning - they were professional, responsive, affordable, and a pleasure to work with. I don't live in SF but they make it so easy. I shipped by dress via UPS and they shipped it back to me in a nice box.
I ended up needing the dress rush because I am having a second wedding in Ireland, just weeks after a celebration in Brooklyn and they complete accommodated by needs. They also made me feel so good about the process. They called me to tell me that the dress had arrived and were so lovely over the phone.
They made a process that could have been very stressful - the easiest.
And my dress looks just like new!!!

I emailed my friend who lives in SF - that hasn't even gotten married yet to tell her about Elegance Preserved that she should use them!

Dress Type: Alyssa Kristen - Amelia Gown
Boutique: Schone Bridal Brooklyn
Found Out: From Schone Bride

Maggie Sent on 06/22/2019

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Excellent wedding dress cleaning & preservation

I found Elegance Preserved via an online search & decided to trust them with my wedding dress cleaning and preservation based on their excellent reviews. I couldn't be happier with that decision. From the moment I contacted them, their friendly & helpful staff handheld me through the entire process -- explaining the steps & timeline, providing a reasonable quote, arranging a convenient drop-off for me, and then staying in touch as they worked on my dress, sending updates & photos, scheduling a viewing, and again arranging a convenient pick-up. Most importantly, the results with my dress were fantastic -- they took so much care to gently remove some challenging stains without any damage. I'm so happy with my experience and would recommend Elegance Preserved to anyone looking for someone to trust with care for such an important item.

Catherine Sent on 06/17/2019

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Love from nyc!

I purchased my DREAM wedding dress - Sunsets Forever by Sarah Seven - at the Sarah Seven Boutique in Chicago with my matron of honor. Had my alterations done at the NYC Sarah Seven flagship, mere blocks from our wedding venues. By the end of the night, my dress showed how much fun we'd had and how much of the city we'd seen - January in NYC is definitely not kind to light colors, especially white!
Sarah Seven had only one recommendation for dress cleaning and preservation - Elegance Preserved - despite being on the literal other side of the country, and now I know why. The customer service is exceptional, communication is prompt, professional and thorough, their work is tremendous, and they are fully transparent about the process and results. My dress is back to beautiful and I am SO grateful!! Elegance Preserved is the best!!

Jennaway Sent on 04/23/2019

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Amazing and Delightful

Elegance preserved did an amazing job cleaning up my dress! I wore the Summer Bella designed by Galia Lahav and it has a TON of netted beads. They were able to make my dress pretty much brand new.
I bought my dress from Kinsley James in Walnut Creek and they had recommended Elegance Preserved when I bought my dress. Im so thankful that everyone I worked with helped direct me to the right places, because I wasn't thinking about my dress cleaning at that time, but really needed it afterward. I love my dress and am so happy I got it boxed up to keep as an heirloom for years to come!

Natalie Sent on 04/06/2019

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Total Confidence

We chose to have our wedding dresses cleaned a preserved by Elegance Preserved after our wedding dress designer, Helen Miller, suggested we use them. We also found wonderful reviews online about them. My dress was very long with a large train and our wedding ceremony was outdoors. Needless to say, the bottom of my dress was very dirty by the end of the night. Elegance Preserved was wonderful from the moment we walked in. I felt very confident in leaving my dress with them. 3 months later, we came to collect our dresses and they looked perfect; almost as though I have never worn it. They even put it in a special box with gloves in case you want to handle your dress. I would highly recommend Elegance Preserved.

Eva Sent on 03/03/2019

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Hands down, the BEST!

Thinking about wedding gown shopping made me nervous to even think about, I was so worried I wouldn’t be able to find a wedding gown that suited me. My first stop was Trudy’s Brides in Campbell, Ca and after trying on three dresses, my stylist knew exactly what I wanted and brought out the most perfect dress for me. Although I knew it was perfect I tried on 6 more dress to assure myself. In the end I went back to my fourth dress and felt so relieved. Now, I’m very detail oriented, so my dress had to be too, so many beads and ruffles! That Allure, Madison James Collections, wedding gown was so perfectly me.

Now for the big day! We took pictures at the winery our reception was at and I partied all night! The bottom of my dress was as dirty as a soiled mop! When it came to having it cleaned I couldn’t just take it to our local cleaners. It gave me anxiety to have to once again find a perfect fit, but this time not just for me but for my dress as well. After a day or two of research I remembered Trudy’s Brides recommended vendors booklet, and that’s were I found Elegance Preserved— I emailed them right away. They responded so quickly and were very personable. I dropped off my dress ASAP and got my quote for the dress preservation/cleaning on time. All of the staff I interacted with was very professional and made me feel like my dress was in the best hands. Once my dress was ready and I went to pick it up they showed it to me and the beading was still as beautiful as the day I bought my dress, the ruffles were still alive and fluffy and I felt so happy to have entrusted my gown to them. Hands down the best, and I’ll be recommending them to every bride in need!

Nichole Sent on 02/04/2019

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Cleaning my sample sale gown!

I bought a gown from a company I work for right off the floor because I loved it so much! I had no thoughts about what it would take to get it cleaned. Elegance Preserved has an amazing and informative website that makes the process smooth and easy! Your gown is in great hands with this company and I highly recommend them for any preservation or cleaning service.

Jennifer Sent on 02/04/2019

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The best for a reason!

I have worked in the wedding industry over 10 years and one thing I have learned is quality and customer service are more important than anything! I recommend Elegance preserved to my clients at my bridal shop in the bay area..Janene's Bridal because I have seen what they can do! The incredible attention to detail and service is outstanding! I bought a Jenny Packham dress that was fully beaded from head to toe and a silk lining. I couldn't believe how amazing it turned out when it was cleaned and given back to me! It looked better than on my wedding day! I wore it twice and got it beyond filthy! It looks brand new now! They are an honest company and let you know what's possible and truly care! This is what you look for in someone cleaning and preserving on our favorites parts to your wedding! I wouldn't trust anyone else! Saving $100 to ruin my dress was not even an option. I have seen bad cleaners ruin dresses because we have fixed them in the past at our store before...and it is so sad to see! Please if you care about your dress or just do not want to loose money having a bad cleaners ruining your dress, get the best to touch it! Elegance preserved!

Elegance Preserved's reply:

It's only so often a fellow bridal industry partner gets married! Congrats Jennifer!! And thank you and the entire Janene's team. It's our honor to assist you all. And super fun to work for you personally. Thank you!

Lauren Sent on 01/20/2019

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They did such a great job!

This shop did such a great job with my dress! It looks brand new and the customer service was great. My dress was from Helen Miller and they recommended this company for after my wedding and am so happy they did! I definitely recommend highly for other newly married brides :)

Eugenia Sent on 10/12/2018

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This review is a bit overdue, but the story behind how we found them was that my husband had been researching several places for me. He ultimately advised me to go with EP because of their great reputation. And I am so HAPPY that he suggested them because they did excellent work. The shop was super clean and tidy. They also had a lot of dresses in there which confirmed their great reputation because brides trust them with their special day dresses. My husband and I got married at the end of May '18 I wore a Christina Wu fit and flare ivory lace dress with a sweetheart neckline. I first saw this dress at a boutique called Renfros in downtown Placerville CA. Five years ago one of my best friends was getting married and this dress was there. I remember seeing it and falling hopelessly in love with it. Thankfully I took a picture of the dress so when I started wedding dress shopping I would show this dress to the boutique consultants but everything they brought me was not quite right. After trying a couple of boutiques in the area I finally called the boutique and asked them for this dress. I was a bit afraid they would not have it but they did! so I made an appointment and hoped that my wedding dress search was over. The day came for my appointment and the dress was perfect and the price was right... after that I did not look back. Unfortunately, the boutique closed shortly after I received my dress due to a personal family matter. My dress was only dirty from the bottom and on the train, I was so afraid that they weren't going to be able to get it clean but they did an excellent job. I'm happy to report that my dress is back in my possession beautifully preserved and cleaner than ever. I can't thank Sean and the team enough for the work they did. They were incredibly helpful and their customer service was excellent.

Kathleen Sent on 07/01/2018

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Over half a year after my wedding day, I finally decided to clean and preserve my wedding dress and went on the search for somewhere that could do it well without severely hurting my pocketbook. I came across Elegance Preserved on multiple websites including the Knot and Yelp. Although Elegance Preserved is on the more expensive side for wedding dress preservation services, I believe it is worth the cost. If not for the beautiful results of their services, Elegance Perserved's services are certainly worth the cost given the feeling of assurance I had that my dress was in the right hands with them.

I bought my Galina Signature gown from David's Bridal, and, even though it is not a gown from a luxury boutique, it's a beautiful, expensive gown that carries a lot of meaning and significance for me. I didn't want to worry about it possibly being damaged during the preservation process. I was able to set my worries aside with Elegance Preserved, because of their proven track record of excellent, professional services. Furthermore, the process was smooth and transparent; I was given updates every step of the way. Within a month my wedding dress was ready to be picked up, and the results were perfect! I would highly recommend trusting Elegance Preserved with wedding dress preservation.

Lauren Sent on 06/05/2018

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I bought an amazing wedding dress, Songbird, by Amy Kuschel from her store in downtown San Francisco. Since the dress was a store sample, Amy Kuschel and her staff recommended that I get it cleaned before taking it to get altered. I knew I could not go to just anyone, since I still needed to wear the dress (and wanted it to be perfect) for my wedding. Elegance Preserved came highly recommended by the staff at Amy Kuschel! And my experience at Elegance Preserved was fantastic. They were even able to accommodate my request for the dress to be done in a very short time frame (1 week!) due to the fact that I had an alterations appointment to attend. Everyone there was professional and super nice. And I really appreciated getting regular email and text updates. Plus, my dress looks amazing and perfect! I would highly recommend Elegance Preserved and I can't thank them enough!

Deborah Sent on 06/05/2018

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I purchased a sample gown from local San Francisco designer, Trish Lee (also a 5 star experience). She recommended Elegance Preserved to get it cleaned. The dress had a dirty hem, clip marks and lotion/oil stains under the arms. I wanted to get it cleaned as soon as I bought it because it was giving me anxiety knowing how dirty it was hanging in my closet.

The team at Elegance Preserved communicated with me every step of the way through text, email and calls. The entire experience was great and I just knew that my dress was in good hands.

My dress came out super clean and it looks brand new, the silk looks luminous again!

I even recommended them to a friend who had not gotten her dress cleaned after her wedding because she was so worried to leave it in anyones hands.

It was also such a perk to go to the bright & airy shop in person in SF. I'll definitely be back after the wedding to get it cleaned and preserved.

Thank you again EP!

DM

Kelly Sent on 05/26/2018

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Elegance Preserved came highly recommended by my tailor, Tailor Made. I was nervous taking my dress anywhere due to the delicate details of my Alexandra Grecco dress. However, the professionalism of Elegance Preserved put me at ease. They are attentive, detailed, and are truly masters in their craft. I appreciated the before and after pictures, the availability to chat on the phone, and the email updates along the way. Diane, thank you to you are your team for making my beautiful dress look brand new! I highly recommend taking your wedding dress here!

Viridiana Sent on 05/17/2018

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I had a wonderful experience with the Elegance Preserved team preserving my wedding gown! They handled my Sophia Tolli wedding gown with such delicacy and care. I purchased my gown at LeMarriage Couture in Beverly Hills. My gown had exquisite and very fine detail that I was very nervous to have it preserved at just any place. I had heard such wonderful things about Elegance Preserved and they were right. They did such an excellent job!

Lily Sent on 04/30/2018

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I purchased my Jim Hjelm dress from Bridal Galleria in San Francisco. It was a large full ball gown so altering/cleaning was not straightforward, but I was lucky to find an awesome seamstress in the East Bay who did a great job, and then recommended Elegance Preserved for cleaning after the wedding (she wouldn't recommend anyone else!). The process with Elegance Preserved was really smooth and I was delighted by the finished result when I picked up my gown. They packed it in a box that will make it very easy to look at the dress in the future without having to unpack the whole thing and worry about messing up the preservation. I would definitely recommend Elegance Preserved to other brides!

Shengyin Sent on 04/28/2018

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My dress is Katherine cardinal purchased from Vera Wang Bridal in San Francisco. The dry cleaning service Vera officially recommends is J. Scheer. However J. Scheer does not have a physical store in SF, and I didn't want to mail in my big ball gown. I was anxiously looking for the best bridal cleaner in the city. EP patiently answered all my questions (I had a lot of them!) and made sure I was comfortable with the process. They kept me posted throughout the process. The experience was great and I like the result. It turned out to be more economical than J. Scheer not that it was a decision factor. I would recommend EP.

Mitra Sent on 11/13/2017

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I recently dropped off my gown at the convenient 244 Townsend St. (SOMA), San Francisco drop off/pick up location. The process and communication so far has been professional, quick, straightforward and informative. I purchased my beaded and lace Ines Di Santo gown from Bridal Galleria and I am confident that Elegance Preserve will do a fantastic job cleaning the dirtied hemline.

Irene Sent on 09/20/2017

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Diane & her team did a great job making my dress look brand new again. Love their attention to detail as well as customer service. Glad Amy Kuschel introduced Elegance Preserved! Very happy gal!

Amanda Sent on 09/07/2017

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I purchased my Sareh Nouri dress at the Vows Outlet in Watertown, MA where I live. I grew up in Belmont, CA, and was married in Sonoma, so my mom learned about Elegance Preserved through Mulberrys & Greenstreet Cleaners in Belmont. I also did some independent research, and came to the same conclusion as other reviewers, that Elegance Preserved was the best place to get my gown cleaned and preserved. Sean talked us through the entire process, and explained the reason
that a very small area, from the underneath part of the train, was not able to be removed. He understands fabric and is extremely conscious of preserving the integrity of the gown by not over-treating the fabric. I am very happy with the results, and would highly recommend them!

Hannah Sent on 08/24/2017

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Tailor Maid altered my dress and recommend Elegance Preserved. My dress was bought as is on the floor so I knew I wanted to clean it before my wedding. They picked up and delivered my dress to Tailor Maid before my final fitting. Check them out.

Sha Sent on 08/12/2017

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They 're recommended to us by one of the boutiques that we got my wedding gowns from. It was a great experience having my wedding dresses, cleaned and preserved by Elegance Preserved.
The communications were great from the beginning, and they even tried hard giving useful suggestions to meet our need. We can definitely feel the different how their service compare to others, after talking to other gown preserve/ cleaning companies, we know immediately that they were the one to go with.
The cleaned dresses look well and preserved well.
We are glad that we chose Elegance Preserved for their service and strongly recommend them.

Carol Sent on 06/28/2017

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I took my Watters, silk chiffon wedding dress (that I purchased from Trudy's) to Mulberrys & Greenstreets Cleaners in Belmont to have it preserved. My sister-in-law said they did an amazing job with her dress, and she was right! The cleaners sent my dress to Elegance Preserved, and the level of professionalism exceeded my expectations. They cleaned all of the layers of my complicated, beaded dress, go rid of multiple food/drink stains, and they also repaired a torn strap. Every email correspondence from Elegance Preserved was prompt and clear, as they explained the cleaning and preserving process thoroughly. To my pleasant surprise, they finished cleaning and preserving my dress 1 1/2 months before the initial date they gave me--amazing! If you're looking for quality work, contact Elegance Preserved NOW!

Lyndsay Sent on 06/24/2017

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Elegance Preserved gets 5 stars from me! My Helen Miller Dress was purchased at her salon in San Francisco and they also recommended Elegance Preserved. Luckily they had because a week after our wedding our apartment for mold and it ended up in the seems of my dress just that one week! I obviously lost my mind but EP saved my dress...and saved me from going crazy! They got the mold off, leaned all the wedding day dirt, and brought my dress back to life! They were also very helpful and worked with me because my unique situation of mold and even sent it to a specialist to make sure it would be cleaned properly, they kept me updated on what status of the dress, and even had the dress done ahead of schedule. I'll be sure to also suggest EP to all my friends getting married!

Lindsay Sent on 05/22/2017

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Elegance Preserved has excellent customer service and I was so impressed with the cleaning they did on my dress. My wedding dress was a beaded Theia gown from Lovely Bride and since we got married by the beach, it had tons of staining at the bottom from the dirt and sand. They managed to get all of the stains out! I also got my dress preserved and hopefully, one day can pass it down in the family or who knows, maybe wear it again for a vow renewal!

Yang Sent on 03/19/2017

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I bought my wedding dress off the shelf from brides of California. I only have 2 weeks prior to my wedding, but the dress needs some cleaning and alteration. The store owner recommend Elegance Preserved. They focus on high end bridal dress cleaning and preserved service. I contact Sean and explain the urgency of the cleaning and request the dress to be clean in 1 week. He gives me a very reasonable price and get the dress clean in perfect condition within 2 days! I am very impressed and happy with the cleaning and customer service they have provided. I would recommend anyone to Elegance Preserved. Thank you!

Jackie Sent on 03/08/2017

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It's been a pleasure working with Elegance Preserved! I purchased my Maggie Sottero wedding dress at Glamour Closet in San Francisco about a year ago. After getting married in June I decided I wanted to clean, and most importantly, PRESERVE my wedding dress for years to come. I searched high and low for a trustworthy business and happily found Elegance Preserved online. Their excellent ratings on various websites as well as their professional and knowledgeable customer service made it easy to hand over my beloved wedding dress. In addition, I've appreciated the great communication via email updates on the progress of my dress and being able to speak to Sean Gilmore, the director, whenever I've had any questions or concerns. Although the cleaning and preserving progress takes about a few months, they did a great job of sticking to the completion date they quoted me for when my dress was ready to be picked-up. I'm so excited to see my dress! And I'd highly recommend any bride to trust Elegance Preserved with their wedding dress.

Ba Sent on 01/04/2017

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Wow! I searched high and low on the internet for a Bridal Gown Preservation business that would treat my daughter's gown with kid gloves. Greenstreets Couture (now Elegance Preserved) had the best ratings in the country but there was just one hitch. They were in California and I was in Florida! I contacted the company and immediately heard from Sean Gilmore who answered ALL my questions and assured me it would be a seamless process. He calmed all my fears, and when I sent their postage paid box (with my daughter's lace gown and veil inside) to CA, I was automatically kept abreast of its progress via their emails. That is first class customer service! When it was time to ship back our gown to Florida, they called using Facetime and showed us the clean, preserved gown BEFORE they packaged it so we wouldn't have to take the gown out of the box when we got it. THAT WAS IMPRESSIVE. Talk about PERSONALIZED service. We did take a quick peek at it when it arrived, and it was beautifully packaged and as pristine as could be. Yes, it was more expensive and took several months to preserve than that larger, quicker company who cleans most of the country's bridal gowns, but I doubt that the other big company treats your gown with personal care as if it was their own. Sean and all the other wonderful employees from Elegance Preserved stood by our side throughout the process and made us feel like we were their only customer. It was totally worth it. I highly recommend them and would use them again in a heartbeat. Sean was so happy to have us be his FIRST Florida customer, and we hope that he is able to get more customers from every state! They truly are THE BEST and I would not hesitate to use them to preserve the most precious gown of your life.

Caterina Sent on 12/13/2016

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Absolutely the best experience with any service industry. They are attentive and professional all the way!
Three years ago, after my wedding, I was looking to clean and preserve the dress. My Jenny Packham Eden Dress was purchased from these wonderful French ladies at the Nouvelle Vogue in San Mateo, and they highly recommended me to send to Greenstreet Cleaner now Elegance Preserved. It was beautifully done and off I went.
Fast forward three years later in August this year, I was away to vacation for 2 weeks. And my home and cat sitter accidentally let me cat into the area where I stored the preserved wedding dress. Even in its preserved box, my cat who is 21 years old managed to leave enough "urine" in the area which contaminated the preserved box. Upon my return, I was terrified with what I saw, and immediately open the preservation box to inspect. Although an small area of the box got wet, it didn't directly leaked any moisture on the gown. However, a slight "fume" was detected on the shoulder area of the highly sequined french lace. I was devastated and out of panic, I emailed the ladies at Nouvelle Vogue for advice and they immediately suggested me to contact Greenstreets Couture now Elegance Preserved.
Sean, the Bridal Director contacted me promptly and discussed with me in details option I had, and what they might be able to do. He ensured me that the dress will be taken care of without any damage from what i described of the situation. He later arranged a special shipping box to send to me since I live in Southern California.
Within a week, I received the shipping box and packaged the dress as directed to them. They were super attentive and Sean himself contacted me upon receiving my dress and explained to me the course of action they will take. Because my dress was cleaned and preserved with them originally, after they inspected it, they offered to spot treat the contaminated ar

Desiree Sent on 12/02/2016

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All I can say is WOW! Greenstreets did a great job communicating with me about my dress through the entire cleaning process. They are friendly, responsive and eco-friendly. I saw them as my most local cleaner and have been completely satisfied. I got my Justin Alexander dress from Elegant Lace Bridal about 3 years ago and they made it look brand new.

Phoebe Sent on 11/12/2016

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The GreenStreets bridal team was a pleasure to work with and provided excellent customer service. They really showed that they care about taking good care of my dress, and though they warned some of the stains might not completely come out, they were able to remove them after all. I was concerned the process might take too long but they completed it in a much shorter time frame than expected. I'm very glad I entrusted my dress to them and would definitely recommend them to other brides looking to get their dress cleaned.

Julie Sent on 11/04/2016

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Greenstreets Couture is awesome! I was really worried about leaving my wedding dress at a cleaners because you always hear all of these horror stories about the dress being destroyed, but Greenstreets Couture was a dream to work with. Suzanne, the wedding dress consultant, was so nice and helpful. She told me about the whole process and assured me that my dress would be in good hands. After approving my quote (they email it to you about a week after you drop off the dress), I received regular emails detailing what was happening to my dress through every step of the process -- it really made me feel comfortable knowing they were actually working on my dress. When I picked up my preserved dress, I was so surprised to see how beautiful it looked. They got all of the red wine stains out and made the dress look just as clean as it looked on the morning of my wedding. I would absolutely recommend Greenstreets Couture. They take amazing care of your dress.

Anna Sent on 11/01/2016

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Greenstreets cleaning did a phenomenal job cleaning my wedding gown. They took time and specifically tailored what I wanted completed with my gown and I am so very lucky to have found them.

Nathalie Sent on 10/11/2016

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I was really impressed with the speed and professionalism of Greenstreets. I brought my dress into be cleaned right before I left on my honeymoon. Even though I thought that it might take up to five weeks to get back, I was pleasantly surprised that I received it one month before they said it would be ready- super speedy service and great communication.

Cameron Sent on 09/16/2016

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Green Streets did an excellent job.. They were professional, polite, and were willing to work with me to give me exactly what I needed. They answered my emails in a timely manner and sent me updates about the dress along the way. They also were very clear about the price quote and gave me a detailed description of the entire process so I had a good understanding of everything. I bought my dress from Papers and Petals in Burlingame. I hope this shop recommends them to anyone wanting to preserve a wedding dress. They are the best in the area!

Lindsay Sent on 08/25/2016

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I used Green Street Cleaners to have my gown preserved after our wedding. I was delighted by their staff, quick response to my questions and willingness to work with my situation. I was moving to China with my husband a month after our wedding. I worked with Sean at Green Street who had a box shipped to my wedding site and the day after our wedding I was able to send the box with my dress to Green Street. The turn around time was about 6 weeks for the dress to be cleaned. I was not able to work with the site after we moved to China but GSC has since been in touch with my SIL and together they were able to do a Face Time session for her to inspect the dress after it was cleaned. She also raved about GSC as she had a wonderful conversation with Sean.

GSC is sending my dress to my SIL in Texas where she will keep it for me until we return from China. They have been in touch with me every step of the way, telling me when my dress arrived at their site, when it was being cleaned and when it was close to being finished. And, their shipping was all included in the price!

I would highly recommend GSC!!

Kate Sent on 08/22/2016

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I chose GreenStreets to clean my lace Amy Kuschel wedding gown after reading their great reviews on yelp!. I was definitely impressed by their service and the cleaning that was provided. I dropped my gown off and they provided me with a quote within a couple of days. The gown was completed early-- well before the estimated date. Even though I was out of town, they had no problem holding on to the gown for a couple of extra weeks. I had some staining on the hemline of the dress that they completely got out. Also, the gown is stored in a beautiful muslin bag and they even gave me a pair of gloves to use when handling the dress in the future. Throughout my experience, the staff was friendly, responsive and easy to work with. I highly recommend for your wedding needs!

Ori Sent on 08/18/2016

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I took my wedding dress in for cleaning and GreenStreets did an amazing job from start to finish. They provided me with a quote shortly after I dropped off my dress and continue to keep me informed on the status of the whole entire process. Sweet Suzanne even carried my dress out to my car for me and explained to me how to keep my dress in shape (since I didn't preserve it) and clean.

GreenStreets did not disappoint and I'm very hard to please =)

Karen Sent on 05/23/2016

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My mom's wedding dress is from the 60s and has old delicate lace all over it. When I found it in her closet, there were a few old yellow stains on the dress. I wanted to wear it so badly at my wedding, but was concerned that the dress would be damaged if a dry cleaner tried to remove the stains. Green Streets completely removed all the stains and did not damage the dress at all. It looks amazing, thank you.

Ellen Sent on 05/07/2016

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Was very impressed with my experience. They were able to clean my wedding dress in a week. Very fast and responsive to questions.

Lauren Sent on 05/02/2016

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They did a great job!! Very responsive and kind.

User2587753 Sent on 04/25/2016

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Great customer service! I was constantly updated on the progress of my wedding gown. Very professional and helpful

User2584461 Sent on 04/21/2016

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My daughter's custom designed wedding dress was too fragile for our local dry cleaners. Many of the wedding photos were taken in an open field and GreenStreets Cleaners did a superb job removing the stains and cleaning the debris out of the 10-foot tulle train. The delicate embellished lace bodice looks like it did on the day of her wedding. GreenStreets Cleaners kept me informed on the progress of the cleaning and preservation throughout the 3 months the dress was in their capable hands.

User2576111 Sent on 04/13/2016

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Fantastic shop to work with. I had my mother's antique veil cleaned here, and since it was very delicate, I was really nervous about it. Greenstreets not only was incredibly helpful, but the manager followed up personally via text and calls to make sure that I felt comfortable with the process. Super reliable, super communicative, and the finished product was fantastic.

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