Fairmont El San Juan Hotel Reviews
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4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
148 Reviews
95% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.8 out of 5 rating
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Featured
Sean P. Sent on 07/16/20225 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
If You Are Looking For Class, Elegance & Great Service - Look No Further
We just had our wedding at the Fairmont El San Juan Hotel and wow… Wow is really an understatement to how we are feeling when it comes to the overall experience that we had working with this venue as our wedding venue. Really - we are still stuck somewhere on cloud 9 which nearly a week later is such a great feeling to have.
For starters - let’s just talk about Vilmarie! Hands down one of the best people we have ever worked with. Vilmarie is an absolute professional who just understands her business so well. Through this review, we will reference VIlmarie a lot and that is because she has always just been so amazing to us and has done everything she can to accommodate us. Vilmarie is a true asset to the Fairmont El San Juan Hotel.
Starting with location, the ESJ is located a quick 5 minute ride from SJU Airport which was one of the reasons we had considered this hotel as a location of interest in our initial wedding venue searches. To give the full picture, we toured 4 venues. The Hacienda Siesta Alegre, The Wyndham Rio Mar, El San Juan Hotel and Hotel El Convento - all in that order. Each venue had its own beauty to it, but ultimately, when we stopped at the ESJ, we knew then this was the place. We gauged event spaces in all of them, but we also gauged the service we received in each of them too when it came to showing us the spaces. Vilmarie by and far exceeded the experience that we had at the other three venues. She was punctual, no-pressure, super knowledgeable and was already showing many signs of being accommodating to whatever it is we needed. After meeting with her, we knew then this would be the place of choice.
Once we set a date, we were quoted a price for our wedding of 100. The price was competitive to that of the other venues that we were looking at. Let’s put it this way - all four were within about $2500 of each other. The date we had originally wanted ended up not being available, but we were not 100% set on the date anyways so it worked out great and we were able to pick a day that worked well for us. We wanted our wedding under the Banyan Tree. Throughout the months leading up to our wedding, Vilmarie would reach out for check-in’s with us to make sure all is well and anytime we had questions, she was also very quick to respond whenever we reached out to hear. Usually within 24 hours we would hear back from her.
When it came to our food tasting; they made this feel so special. The Chico Cabaret was closed off and we did the tasting there. The food at our tasting was second to none. We were so impressed. What we were even more impressed with was how Vilmarie was taking pictures of all the food as it came out as she mentioning this is the product they are selling us and want to make sure it comes out that way even if there is a different chef working the day of our event. This. This was impressive and just a step above.
Going to touch on the room block real quick too. We only did one block for our wedding at the ESJ hotel and Vilmarie and her team were super accomodating to ensure that all of our family had a great stay. This was again, just a step above.
Let’s talk about the wedding weekend now! We had booked our Rehearsal Dinner at Cana, one of the restaurants onsite and let me just tell you, wow! The food was incredible and price generally speaking was very competitive. There was a small snafu when it came to seating in the restaurant that Vilmarie was able to overcome for us ahead of the date of the rehearsal. Vilmarie was very focused on making sure that we had a good, stress free experience. Our rehearsal dinner went off without a hitch. The service in Cana was unreal. The three servers that we had, they did incredible.
Wedding day was so very exciting for us - we had so much fun getting ready. We were given the wedding suite and oh my, this suite was incredible. We had getting ready spaces, but ended up all in the wedding suite because the views of Isla Verde were just incredible. Vilmarie was present through the wedding and made sure that she worked in tandem with our Wedding Coordinator, Wanda Garcia (highly recommend her for your wedding by the way - she can be found under “WG Special Events”). Their collaboration is so important and it is clear that Wanda and Vilmarie consistently work very well together.
Despite Mother Nature nearly foiling our plan to get married under the Banyan Tree - the weather held out and we had a beautiful ceremony there. We had our reception in the Grand Ballroom and this space was perfect for our 100 guests. Everything fired just as it should. The food was incredible, the drinks amazing, but let’s talk about plating service. This by and far exceeded our expectations. We had asked about having all courses of dinner plated and served within an hour. The staff CRANKED the food out and had dinner complete within the time frame that we had requested. There is nothing worse then going to a wedding and the kitchen not being ready. With ESJ - this definitely is not the case!
Vilmarie came to check-in with us during dinner and we could see how happy she was for us and the overall event. Having people who care for the event that you are working on is so important and we are tremendously grateful for the Fairmont El San Juan Hotel. Not only was Vilmarie excited for the event, but others who work within the resort were excited for us and when we saw them the next day, they were so excited to see pictures. This is warming. This is the kind of service that will bring us back to the ESJ. We could really go on and on about our experience and how amazing it was, but I think we’ve made that ample clear.
From S&G, 7/10/22 - thank you Vilmarie and ESJ team for creating a literal lifetime of memories for us in just one weekend.
We just had our wedding at the Fairmont El San Juan Hotel and wow… Wow is really an understatement to how we are feeling when it comes to the overall experience that we had working with this venue as our wedding venue. Really - we are still stuck somewhere on cloud 9 which nearly a week later is such a great feeling to have.
For starters - let’s just talk about Vilmarie! Hands down one of the best people we have ever worked with. Vilmarie is an absolute professional who just understands her business so well. Through this review, we will reference VIlmarie a lot and that is because she has always just been so amazing to us and has done everything she can to accommodate us. Vilmarie is a true asset to the Fairmont El San Juan Hotel.
Starting with location, the ESJ is located a quick 5 minute ride from SJU Airport which was one of the reasons we had considered this hotel as a location of interest in our initial wedding venue searches. To give the full picture, we toured 4 venues. The Hacienda Siesta Alegre, The Wyndham Rio Mar, El San Juan Hotel and Hotel El Convento - all in that order. Each venue had its own beauty to it, but ultimately, when we stopped at the ESJ, we knew then this was the place. We gauged event spaces in all of them, but we also gauged the service we received in each of them too when it came to showing us the spaces. Vilmarie by and far exceeded the experience that we had at the other three venues. She was punctual, no-pressure, super knowledgeable and was already showing many signs of being accommodating to whatever it is we needed. After meeting with her, we knew then this would be the place of choice.
Once we set a date, we were quoted a price for our wedding of 100. The price was competitive to that of the other venues that we were looking at. Let’s put it this way - all four were within about $2500 of each other. The date we had originally wanted ended up not being available, but we were not 100% set on the date anyways so it worked out great and we were able to pick a day that worked well for us. We wanted our wedding under the Banyan Tree. Throughout the months leading up to our wedding, Vilmarie would reach out for check-in’s with us to make sure all is well and anytime we had questions, she was also very quick to respond whenever we reached out to hear. Usually within 24 hours we would hear back from her.
When it came to our food tasting; they made this feel so special. The Chico Cabaret was closed off and we did the tasting there. The food at our tasting was second to none. We were so impressed. What we were even more impressed with was how Vilmarie was taking pictures of all the food as it came out as she mentioning this is the product they are selling us and want to make sure it comes out that way even if there is a different chef working the day of our event. This. This was impressive and just a step above.
Going to touch on the room block real quick too. We only did one block for our wedding at the ESJ hotel and Vilmarie and her team were super accomodating to ensure that all of our family had a great stay. This was again, just a step above.
Let’s talk about the wedding weekend now! We had booked our Rehearsal Dinner at Cana, one of the restaurants onsite and let me just tell you, wow! The food was incredible and price generally speaking was very competitive. There was a small snafu when it came to seating in the restaurant that Vilmarie was able to overcome for us ahead of the date of the rehearsal. Vilmarie was very focused on making sure that we had a good, stress free experience. Our rehearsal dinner went off without a hitch. The service in Cana was unreal. The three servers that we had, they did incredible.
Wedding day was so very exciting for us - we had so much fun getting ready. We were given the wedding suite and oh my, this suite was incredible. We had getting ready spaces, but ended up all in the wedding suite because the views of Isla Verde were just incredible. Vilmarie was present through the wedding and made sure that she worked in tandem with our Wedding Coordinator, Wanda Garcia (highly recommend her for your wedding by the way - she can be found under “WG Special Events”). Their collaboration is so important and it is clear that Wanda and Vilmarie consistently work very well together.
Despite Mother Nature nearly foiling our plan to get married under the Banyan Tree - the weather held out and we had a beautiful ceremony there. We had our reception in the Grand Ballroom and this space was perfect for our 100 guests. Everything fired just as it should. The food was incredible, the drinks amazing, but let’s talk about plating service. This by and far exceeded our expectations. We had asked about having all courses of dinner plated and served within an hour. The staff CRANKED the food out and had dinner complete within the time frame that we had requested. There is nothing worse then going to a wedding and the kitchen not being ready. With ESJ - this definitely is not the case!
Vilmarie came to check-in with us during dinner and we could see how happy she was for us and the overall event. Having people who care for the event that you are working on is so important and we are tremendously grateful for the Fairmont El San Juan Hotel. Not only was Vilmarie excited for the event, but others who work within the resort were excited for us and when we saw them the next day, they were so excited to see pictures. This is warming. This is the kind of service that will bring us back to the ESJ. We could really go on and on about our experience and how amazing it was, but I think we’ve made that ample clear.
From S&G, 7/10/22 - thank you Vilmarie and ESJ team for creating a literal lifetime of memories for us in just one weekend.
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Quality of service
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Nikki G. Sent on 02/15/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfection
After considering and touring countless vendors for our wedding in Puerto Rico, we decided to go with the Fairmont El San Juan Hotel. The main factors that played in to this were a fun, friendly, conveneint location, being only an 8 minute cab ride to the airport. The hotel itself which is timeless, absoultely gorgeous, classy and all of the countless, beautiful amenties it offers. The third and extremely important factor is the event coordinator Vilmarie. We experienced many throughout this journey and none could even compare to Vilmarie. She is extremely professional, attentive and has 25 years of experience working as the event coordinator at the El San Juan. She made this whole process extremely easy and played a huge part in making sure all of our requests came to fruition. I knew having Vilmarie there as our event coordinator allowed for one less thing I had to worry about amongst the 1000 others while planning our wedding. She was also very accomodating and helped us with a few special requests including setting up our pool party the following day for my husband and I to enjoy with our guests. The wedding venue is gorgeous, we went with the Grand Ballroom. Thankfully the weather was on our side for the beach ceremony, although should it not have been the backup ceremony venue was also very nice. I cannot reccommend the Fairmont El San Juan Hotel, all of the staff and Vilmarie enough for helping us pull off the wedding of our dreams.After considering and touring countless vendors for our wedding in Puerto Rico, we decided to go with the Fairmont El San Juan Hotel. The main factors that played in to this were a fun, friendly, conveneint location, being only an 8 minute cab ride to the airport. The hotel itself which is timeless, absoultely gorgeous, classy and all of the countless, beautiful amenties it offers. The third and extremely important factor is the event coordinator Vilmarie. We experienced many throughout this journey and none could even compare to Vilmarie. She is extremely professional, attentive and has 25 years of experience working as the event coordinator at the El San Juan. She made this whole process extremely easy and played a huge part in making sure all of our requests came to fruition. I knew having Vilmarie there as our event coordinator allowed for one less thing I had to worry about amongst the 1000 others while planning our wedding. She was also very accomodating and helped us with a few special requests including setting up our pool party the following day for my husband and I to enjoy with our guests. The wedding venue is gorgeous, we went with the Grand Ballroom. Thankfully the weather was on our side for the beach ceremony, although should it not have been the backup ceremony venue was also very nice. I cannot reccommend the Fairmont El San Juan Hotel, all of the staff and Vilmarie enough for helping us pull off the wedding of our dreams.-
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+7 photos
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Nicole L. Sent on 08/28/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Room Block & Welcome Party
We hosted our wedding room block and our welcome reception at the Fairmont and everything was absolutely perfect! This hotel has so much entertainment for our guests and being a destination wedding that was so important for us - after all our guests are on vacation! We rented out the cabanas to host a pool party two days and it was private and the atmosphere was absolutely perfect. We also hosted our welcome party at the Banyan Tree and with the overhead string lights it was absolutely magical! The food and staff were awesome and the casino was an added bonus late night for our guests! Great venue for your guests to stay!We hosted our wedding room block and our welcome reception at the Fairmont and everything was absolutely perfect! This hotel has so much entertainment for our guests and being a destination wedding that was so important for us - after all our guests are on vacation! We rented out the cabanas to host a pool party two days and it was private and the atmosphere was absolutely perfect. We also hosted our welcome party at the Banyan Tree and with the overhead string lights it was absolutely magical! The food and staff were awesome and the casino was an added bonus late night for our guests! Great venue for your guests to stay! -
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Kathy S. Sent on 03/17/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent!
The Fairmont el San Juan Hotel is a cut above the rest. Our wedding was absolutely beautiful and the stay there was amazing! They treat you like royalty and every single person that works there makes you feel special. We will return year after year to celebrate! Thank you Vilmarie for your outstanding service!The Fairmont el San Juan Hotel is a cut above the rest. Our wedding was absolutely beautiful and the stay there was amazing! They treat you like royalty and every single person that works there makes you feel special. We will return year after year to celebrate! Thank you Vilmarie for your outstanding service!-
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+20 photos
Fairmont El San Juan Hotel's reply:
Thank you Kathy! We are very happy that you and your guest enjoyed the Hotel and the celebration. We look forward to welcome you back!
I remain at your service,
Vilmarie Alameda -
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Jackeline M. Sent on 02/29/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wonderful Experience
Venue is beyond gorgeous, everyone is very professional and they really do make you feel at home. Food is just delicious, couldn't ask for more. Vilmarie was a huge help and one of the very best to work with. Vilmarie was always quick and attentive to all of my questions. If I had to do it again I wouldn't change a thing. I look forward to staying there again in the near future. Thank you for such a magical wedding day.
Venue is beyond gorgeous, everyone is very professional and they really do make you feel at home. Food is just delicious, couldn't ask for more. Vilmarie was a huge help and one of the very best to work with. Vilmarie was always quick and attentive to all of my questions. If I had to do it again I wouldn't change a thing. I look forward to staying there again in the near future. Thank you for such a magical wedding day.
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Katie Sent on 01/11/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Venue for wedding
This is the most beautiful venue. The service was absolutely incredible. They made us feel so special and truly went above and beyond in every aspect from catering to coordination.This is the most beautiful venue. The service was absolutely incredible. They made us feel so special and truly went above and beyond in every aspect from catering to coordination. -
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Kaitlin Sent on 11/21/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding of our Dreams!
Vilmarie and the team at the El San Juan are top-notch. They were attentive to every detail, every question or concern we had. Our wedding day could not have gone any smoother without their help- the food was amazing and our bartenders at the reception were the real stars of the show.
Vilmarie Alameda was our catering manager and she was readily available when we needed her. She stayed until the end of the wedding and made sure everything was running correctly. If anyone had any questions or concerns she was right there to help and that we are truly grateful for!
If you have your wedding at the El San Juan, ask for Vilmarie. You will have the wedding of your dreams and you will not be disappointed!Vilmarie and the team at the El San Juan are top-notch. They were attentive to every detail, every question or concern we had. Our wedding day could not have gone any smoother without their help- the food was amazing and our bartenders at the reception were the real stars of the show.
Vilmarie Alameda was our catering manager and she was readily available when we needed her. She stayed until the end of the wedding and made sure everything was running correctly. If anyone had any questions or concerns she was right there to help and that we are truly grateful for!
If you have your wedding at the El San Juan, ask for Vilmarie. You will have the wedding of your dreams and you will not be disappointed! -
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Ana Sent on 10/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Customer Service and Venue Ever
Long story short, we were looking to have a wedding at a different venue we knew, but they never sent us a revised contract, so I reached out to El San Juan. Needless to say that in less than 24 hours, they contacted us, offered their services, and of course process our contract and everything else! I can't even imagine having our wedding at a different venue.
This hotel is not only beautiful but their customer service is the best! Vilmarie Alameda, director of social and catering service is a gem. She helped us from the beginning to the end. Planning a destination wedding can be stressful and choosing a venue you've never been to can be challenging, but Vilmarie made it super easy and enjoyable. Having her as our point of contact was the best. From getting on the phone with us right away, sending us pictures and videos to meeting with us, setting up menu tastings, answering my ridiculous email questions on a daily basis, making sure our guests were happy and everything you can think of, Vilmarie will help you with. She is very responsive, trustworthy and would go above and beyond to make sure everything runs smoothly.
You can't go wrong with El San Juan! Beach, sun, beautiful amenities, excellent people, friendly environment, awesome food, and much more. Trust me, your friends and family will be happy! And if you have the chance to work with Vilmarie, well then you are all set! Happy wedding planning and trust me, El San Juan and Vilmarie will make sure you wedding surpassed your expectations!
Long story short, we were looking to have a wedding at a different venue we knew, but they never sent us a revised contract, so I reached out to El San Juan. Needless to say that in less than 24 hours, they contacted us, offered their services, and of course process our contract and everything else! I can't even imagine having our wedding at a different venue.
This hotel is not only beautiful but their customer service is the best! Vilmarie Alameda, director of social and catering service is a gem. She helped us from the beginning to the end. Planning a destination wedding can be stressful and choosing a venue you've never been to can be challenging, but Vilmarie made it super easy and enjoyable. Having her as our point of contact was the best. From getting on the phone with us right away, sending us pictures and videos to meeting with us, setting up menu tastings, answering my ridiculous email questions on a daily basis, making sure our guests were happy and everything you can think of, Vilmarie will help you with. She is very responsive, trustworthy and would go above and beyond to make sure everything runs smoothly.
You can't go wrong with El San Juan! Beach, sun, beautiful amenities, excellent people, friendly environment, awesome food, and much more. Trust me, your friends and family will be happy! And if you have the chance to work with Vilmarie, well then you are all set! Happy wedding planning and trust me, El San Juan and Vilmarie will make sure you wedding surpassed your expectations!
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+3 photos
Fairmont El San Juan Hotel's reply:
Ana
Congratulations on your Wedding! Thank you for hosting your Wedding at El San Juan Hotel and for sharing your great experience with Vilmarie and Hotel.
We truly value your comments we will share them with our Hotel Team.
Andrea Machado
Director of Catering & Convention Services -
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Edith R. Sent on 03/11/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Hotel and excelente service
I done many wedding at the hotel , love the service, the food , how beautiful this hotel is , my company Eleganzza Events love working with their clients, I definitely recommend it.I done many wedding at the hotel , love the service, the food , how beautiful this hotel is , my company Eleganzza Events love working with their clients, I definitely recommend it. -
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User2582681 Sent on 04/20/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The hotel catering sales manager Amnel Colon was amazing!! His responsiveness is impecable and he is very professional and accommodating. My wedding was a total success and I hope everyone in the future have the same experience as i did!The hotel catering sales manager Amnel Colon was amazing!! His responsiveness is impecable and he is very professional and accommodating. My wedding was a total success and I hope everyone in the future have the same experience as i did! -
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Frances Sent on 05/14/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Definitivamente no pude haber escogido mejor lugar para celebrar mi boda. Amnel es excelente, el Banyan Tree es encantador, el Gold Room es espectacular, la comida estuvo divina y el servicio, ni se diga. Amnel buscó complacerme en todo lo que fuera posible y no puedo estar más feliz con su labor. Siempre se mantenía en comunicación y me ofrecía todo lo que estuviera a su alcance. Sin duda alguna, recomendaría El San Juan Resort & Casino sin pensarlo dos veces. ♥Definitivamente no pude haber escogido mejor lugar para celebrar mi boda. Amnel es excelente, el Banyan Tree es encantador, el Gold Room es espectacular, la comida estuvo divina y el servicio, ni se diga. Amnel buscó complacerme en todo lo que fuera posible y no puedo estar más feliz con su labor. Siempre se mantenía en comunicación y me ofrecía todo lo que estuviera a su alcance. Sin duda alguna, recomendaría El San Juan Resort & Casino sin pensarlo dos veces. ♥ -
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User2595599 Sent on 05/03/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely perfect for a destination wedding. We had 45 guests at our wedding and it truly could not have been a better.
Venue: The El San Juan has beautiful venues for weddings of all sizes. Our ceremony took place under the Banyan Tree and the cocktail hour and reception took place at The Encanto. Both areas were absolutely stunning and made for gorgeous pictures. The layout of both of the venues were easy to use and the views were incredible.
Amnel Colon is fantastic; incredibly attentive and helpful. He recommended marvelous vendors, all who had done events at the hotel before. Truly can not express how fantastic Amnel was to work with. The food and service were exceptional. All of the staff were friendly and willing to assist.
Overall, our destination wedding surpassed our expectations!Absolutely perfect for a destination wedding. We had 45 guests at our wedding and it truly could not have been a better.
Venue: The El San Juan has beautiful venues for weddings of all sizes. Our ceremony took place under the Banyan Tree and the cocktail hour and reception took place at The Encanto. Both areas were absolutely stunning and made for gorgeous pictures. The layout of both of the venues were easy to use and the views were incredible.
Amnel Colon is fantastic; incredibly attentive and helpful. He recommended marvelous vendors, all who had done events at the hotel before. Truly can not express how fantastic Amnel was to work with. The food and service were exceptional. All of the staff were friendly and willing to assist.
Overall, our destination wedding surpassed our expectations! -
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Melissa Sent on 06/28/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We found El San Juan R&C online as one of the highly recommended venues. When looking at other venues we were never as satisfied until we walked into La Terraza. Not only was it air conditioned, but it was the perfect size and we loved the style. We would have loved to have our cocktail hour Under the Banyan Tree, but that site was already booked. Rather our cocktail our was on the wrap around porch of La Terraza and it worked out perfectly. Being that the hotel is on the beach we were also able to take pictures on the beach. I would highly recommend this venue to everyone! They had at least 2 other weddings going on that we had seen and it did not affect us at all. When we were leaving the hotel lobby was filled with music and people dancing. We had no problem getting a cab to go back to our hotel. They worked with us until the very last minute with cost and had no problems adjusting our headcount up until a week prior.We found El San Juan R&C online as one of the highly recommended venues. When looking at other venues we were never as satisfied until we walked into La Terraza. Not only was it air conditioned, but it was the perfect size and we loved the style. We would have loved to have our cocktail hour Under the Banyan Tree, but that site was already booked. Rather our cocktail our was on the wrap around porch of La Terraza and it worked out perfectly. Being that the hotel is on the beach we were also able to take pictures on the beach. I would highly recommend this venue to everyone! They had at least 2 other weddings going on that we had seen and it did not affect us at all. When we were leaving the hotel lobby was filled with music and people dancing. We had no problem getting a cab to go back to our hotel. They worked with us until the very last minute with cost and had no problems adjusting our headcount up until a week prior. -
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Tory Sent on 02/18/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I just had my wedding here this last week. It was absolutely incredible. First off, Amnel is unbelievable. He made the planning process so easy. He is so responsive and managed a few of my guests with such ease. I couldn't recommend him more. The venues we used were panorama rooftop for rehearsal dinner (was beautiful) but FYI no way to hook up music there. Ceremony was on rooftop of casa del mar, private and gorgeous. And our reception was at encanto. Was super magical and everyone continues to rave about it. Thanks for making our wedding so special.I just had my wedding here this last week. It was absolutely incredible. First off, Amnel is unbelievable. He made the planning process so easy. He is so responsive and managed a few of my guests with such ease. I couldn't recommend him more. The venues we used were panorama rooftop for rehearsal dinner (was beautiful) but FYI no way to hook up music there. Ceremony was on rooftop of casa del mar, private and gorgeous. And our reception was at encanto. Was super magical and everyone continues to rave about it. Thanks for making our wedding so special. -
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Ryan Sent on 12/16/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot begin to say enough good things about El San Juan Resort & Casino. The lobby of the hotel is absolutely stunning, there is plenty of space around the pools, the rooms are modern and spacious, the music in the lobby and Brava are great, and it is has such a convenient location.
I have to first and foremost give recognition to the senior catering sales manager Amnel Colon. This man is truly amazing. I never had to wait more than a day for an email reply (and when it was a full day it was usually because he was out of the office) and he always gave me all of the information that I needed without a lot of back and forth. Amnel granted just about every request that I made and throughout the planning process I felt completely at ease knowing that he was my go to guy. He came to the rehearsal dinner and the wedding reception to make sure that everything was going smoothly and we had everything that we needed. It was an absolute pleasure to work with him.
We had our rehearsal dinner, cocktail and reception at the hotel and the food for each event was delicious. My husband and I favored the food for the rehearsal and cocktail because it was all traditional Puerto Rican :)
Our guests all loved the hotel and a few said that they would definitely make it a future vacation spot. If you're getting married in Puerto Rico we highly recommend El San Juan.I cannot begin to say enough good things about El San Juan Resort & Casino. The lobby of the hotel is absolutely stunning, there is plenty of space around the pools, the rooms are modern and spacious, the music in the lobby and Brava are great, and it is has such a convenient location.
I have to first and foremost give recognition to the senior catering sales manager Amnel Colon. This man is truly amazing. I never had to wait more than a day for an email reply (and when it was a full day it was usually because he was out of the office) and he always gave me all of the information that I needed without a lot of back and forth. Amnel granted just about every request that I made and throughout the planning process I felt completely at ease knowing that he was my go to guy. He came to the rehearsal dinner and the wedding reception to make sure that everything was going smoothly and we had everything that we needed. It was an absolute pleasure to work with him.
We had our rehearsal dinner, cocktail and reception at the hotel and the food for each event was delicious. My husband and I favored the food for the rehearsal and cocktail because it was all traditional Puerto Rican :)
Our guests all loved the hotel and a few said that they would definitely make it a future vacation spot. If you're getting married in Puerto Rico we highly recommend El San Juan. -
Quality of service
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Debbie Sent on 11/18/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We highly recommend this venue for a wedding. We worked with Amnel Colon, Senior Catering Manager. He was just top notch!!!! He went above and beyond, meeting all of our needs and those of the bride and groom and more!!!! The ceremony was outside and was beautiful. The reception was in the Gold Room and was just magnificent. The food was fabulous, it was promptly and beautifully presented. The dessert buffet was not to be believed and delicious!!!
Amnel was very flexible and included some family recipes for the dinner which the Chef executed beautifully. We also hosted a Sunday morning brunch in the Panorama Room and the service and the food were wonderful and plentiful. Tables were arranged in a very elegant fashion.
I just can't say enough about Amnel and the El San Juan as a wedding venue. All of our guests, 104 of them , were extremely satisfied.We highly recommend this venue for a wedding. We worked with Amnel Colon, Senior Catering Manager. He was just top notch!!!! He went above and beyond, meeting all of our needs and those of the bride and groom and more!!!! The ceremony was outside and was beautiful. The reception was in the Gold Room and was just magnificent. The food was fabulous, it was promptly and beautifully presented. The dessert buffet was not to be believed and delicious!!!
Amnel was very flexible and included some family recipes for the dinner which the Chef executed beautifully. We also hosted a Sunday morning brunch in the Panorama Room and the service and the food were wonderful and plentiful. Tables were arranged in a very elegant fashion.
I just can't say enough about Amnel and the El San Juan as a wedding venue. All of our guests, 104 of them , were extremely satisfied. -
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Rumaisa Sent on 10/14/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amnel was wonderful throughout the entire wedding planning process. He was such a delight, and very patient - especially when it came down to wedding crunch time! His pleasant demeaner put my husband and I at ease. Being that my husband & I are of Indian/Pakistani descent, it was ver important for us to have some of our authentic foods on the menu. Amnel had some wonderful suggestions, and was very open-minded (as was Chef Anna), when we offered some of our own recipes to incorporate with the Chef.. Amnel is AWESOME!!!Amnel was wonderful throughout the entire wedding planning process. He was such a delight, and very patient - especially when it came down to wedding crunch time! His pleasant demeaner put my husband and I at ease. Being that my husband & I are of Indian/Pakistani descent, it was ver important for us to have some of our authentic foods on the menu. Amnel had some wonderful suggestions, and was very open-minded (as was Chef Anna), when we offered some of our own recipes to incorporate with the Chef.. Amnel is AWESOME!!! -
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Christine Sent on 09/17/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I worked with Amnel Colon for my wedding and let me tell you, this man is amazing. I started planning my wedding out around a year and a half ago and he made my whole wedding experience very smooth. We kept in touch with emails and he was very responsive with it. So please if you ladies are getting married in El San Juan Hotel and Casino, ask for Amnel. He was truly wonderful and my husband and I are so grateful! Also the food for our rehearsal and dinner was delicious!I worked with Amnel Colon for my wedding and let me tell you, this man is amazing. I started planning my wedding out around a year and a half ago and he made my whole wedding experience very smooth. We kept in touch with emails and he was very responsive with it. So please if you ladies are getting married in El San Juan Hotel and Casino, ask for Amnel. He was truly wonderful and my husband and I are so grateful! Also the food for our rehearsal and dinner was delicious! -
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Cyf Sent on 09/23/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
First off, the Hotel is beautiful and it was perfect for what I wanted my wedding to be. I worked with Amnel Colon and his team. Amnel was always very responsive to every email and crazy questions I had, he always kept me calm when changes came up. The service the day of the wedding was beyond exceptional. Our server was always very attentive that we had all that we needed (Calixto) The food was something else, it was AMAZING, I mean I had a steak that you could cut using the butter knife! It was awesome! We had a great time on our day and were very happy with the service that was provided. Our room was also perfect! Loved it and I recommend them to everyone! If I had to do it all over again, I would choose Amnel and his team.First off, the Hotel is beautiful and it was perfect for what I wanted my wedding to be. I worked with Amnel Colon and his team. Amnel was always very responsive to every email and crazy questions I had, he always kept me calm when changes came up. The service the day of the wedding was beyond exceptional. Our server was always very attentive that we had all that we needed (Calixto) The food was something else, it was AMAZING, I mean I had a steak that you could cut using the butter knife! It was awesome! We had a great time on our day and were very happy with the service that was provided. Our room was also perfect! Loved it and I recommend them to everyone! If I had to do it all over again, I would choose Amnel and his team. -
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User2276576 Sent on 08/18/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
They were great. The food was really good. Everybody had an awesome time!They were great. The food was really good. Everybody had an awesome time! -
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Beatriz Sent on 07/29/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amnel colon is very profesional.
He followed through everything he offered.
I would highly recommend himAmnel colon is very profesional.
He followed through everything he offered.
I would highly recommend him -
Quality of service
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Beatriz Sent on 07/18/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amnel Colon was very professional and attentive to our specific needs.
If I have to do it all over again, it would be Amnel.Amnel Colon was very professional and attentive to our specific needs.
If I have to do it all over again, it would be Amnel. -
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Rachel Sent on 07/05/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our whole wedding at the el San Juan. The rehearsal was at Panarama, ceremony at the banyon tree and reception at la Terazza. All of the venues were gorgeous. Panarama is breathtaking at night. The food is amazing. Our guests were very impressed. We worked with Melissa. She was very attentive. It was a great place for a large group.We had our whole wedding at the el San Juan. The rehearsal was at Panarama, ceremony at the banyon tree and reception at la Terazza. All of the venues were gorgeous. Panarama is breathtaking at night. The food is amazing. Our guests were very impressed. We worked with Melissa. She was very attentive. It was a great place for a large group. -
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Lauren Sent on 06/01/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot begin to say enough good things about El San Juan Resort. From the time we checked in, to the time we checked out, it was an amazing experience. Even before that, through all of the e-mails back and forth to the catering manager, Amnel Colon, he was so responsive and accommodating. He helped with things that weren't even related to the wedding. Throughout my entire wedding planning process, he was the easiest person to work with, and caused me zero stress! Our hotel stay was made even more amazing my Amnel and the hotel staff. Our reception was perfect, and we also hosted a breakfast the morning of the wedding at the hotel, which was amazing. I highly recommend El San Juan Resort - they made every part of the wedding planning process easy and stress-free.I cannot begin to say enough good things about El San Juan Resort. From the time we checked in, to the time we checked out, it was an amazing experience. Even before that, through all of the e-mails back and forth to the catering manager, Amnel Colon, he was so responsive and accommodating. He helped with things that weren't even related to the wedding. Throughout my entire wedding planning process, he was the easiest person to work with, and caused me zero stress! Our hotel stay was made even more amazing my Amnel and the hotel staff. Our reception was perfect, and we also hosted a breakfast the morning of the wedding at the hotel, which was amazing. I highly recommend El San Juan Resort - they made every part of the wedding planning process easy and stress-free. -
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Valerie Sent on 06/02/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We get so happy with our decision to get our wedding in this hotel. The food was amazing, was warm and with a good flavor. Our wedding was in the International ballroom, so we have space to show the decoration but at the same time everybody are together celebrating. The acoustic is nice, the band and dj sound was great. The chandeliers are gorgeous, a glamorous look. Also our families stay in the hotel, in total we get like 17 rooms , and all of them are perfect. Our honeymoon night when we get in the room, we have wine, cheese, fruits, and crackers. And finally we always count with the help of Amnel Colon, catering sales manager of the hotel, he was in charge of everything related with our weeding, and everything was perfectWe get so happy with our decision to get our wedding in this hotel. The food was amazing, was warm and with a good flavor. Our wedding was in the International ballroom, so we have space to show the decoration but at the same time everybody are together celebrating. The acoustic is nice, the band and dj sound was great. The chandeliers are gorgeous, a glamorous look. Also our families stay in the hotel, in total we get like 17 rooms , and all of them are perfect. Our honeymoon night when we get in the room, we have wine, cheese, fruits, and crackers. And finally we always count with the help of Amnel Colon, catering sales manager of the hotel, he was in charge of everything related with our weeding, and everything was perfect -
Quality of service
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