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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
I didn’t do a sneak peek with the groom, so I booked a point to point service with them (since I only needed a ride to get to the church). It was easy to book and they were quick to respond, and they were easy to talk to. Very simple and I appreciated that. When I called a week before the wedding to confirm, they said, “oh wait, this is for a wedding? . . . there’s different pricing for weddings” At this point, I was like “Oh great, just because you add the word wedding to it, you jack up the price?” I’m sorry, but that is total BULLSH*T. I said that over the telephone too. I think once they realized how upset I was over the fact that they would overcharge me for a point to point because of the word “wedding”, they quickly worked with me in hopes of not losing the business. SO, I am GRATEFUL that they didn’t change their quote on me and kept the initial contract, but my next comment is for them: for future bookings, don’t jack up the price for someone who is in a wedding that just needs a point to point service. Quite frankly, it’s unfair. Word of advice to those who do want to book this service for your wedding, be wary and make sure you communicate what you really need out of the service. I’d recommend, because they were kind enough to keep the initial contract, but I’d be cautious about the wedding upcharge if you're only looking for a point to point, make sure you talk with them if that's the case.
I didn’t do a sneak peek with the groom, so I booked a point to point service with them (since I only needed a ride to get to the church). It was easy to book and they were quick to respond, and they were easy to talk to. Very simple and I appreciated that. When I called a week before the wedding to confirm, they said, “oh wait, this is for a wedding? . . . there’s different pricing for weddings” At this point, I was like “Oh great, just because you add the word wedding to it, you jack up the price?” I’m sorry, but that is total BULLSH*T. I said that over the telephone too. I think once they realized how upset I was over the fact that they would overcharge me for a point to point because of the word “wedding”, they quickly worked with me in hopes of not losing the business. SO, I am GRATEFUL that they didn’t change their quote on me and kept the initial contract, but my next comment is for them: for future bookings, don’t jack up the price for someone who is in a wedding that just needs a point to point service. Quite frankly, it’s unfair. Word of advice to those who do want to book this service for your wedding, be wary and make sure you communicate what you really need out of the service. I’d recommend, because they were kind enough to keep the initial contract, but I’d be cautious about the wedding upcharge if you're only looking for a point to point, make sure you talk with them if that's the case.