Eastbank Venue & Lounge Reviews
View more informationReviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
23 Reviews
96% recommend it
-
Quality of service 4.8 out of 5 rating
-
Average response time 4.9 out of 5 rating
-
Professionalism 4.9 out of 5 rating
-
Value 4.5 out of 5 rating
-
Flexibility 4.9 out of 5 rating
Awards
23
Weddingwire
4.8/5
23 reviews
Google
4.7/5
134 reviews
-
Allison S. Sent on 03/17/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The best place for your wedding!
If you are looking for the most beautiful, clean space that also has the nicest and most accommodating staff - Eastbank is the place for you! Adam and his team are truly the best in the best in the business and will go above and beyond to make your day as special as possible. Do yourself a favor and make wedding planning 10 times easier -- book with Eastbank!!If you are looking for the most beautiful, clean space that also has the nicest and most accommodating staff - Eastbank is the place for you! Adam and his team are truly the best in the best in the business and will go above and beyond to make your day as special as possible. Do yourself a favor and make wedding planning 10 times easier -- book with Eastbank!! -
Quality of service
-
Callie Sent on 02/13/20205 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Amazing wedding venue!
From the minute we walked into Eastbank, I knew it was the perfect place for our wedding reception. We had a great experience working with Adam, and especially Krista! They were always so prompt to answer any questions we had, and were wonderful to work with. Krista gave us lots of ideas and suggestions, and helped to make our reception perfect! We had around 350 guests and they helped us come up with a layout to make the most out of the space without feeling tight, and it worked out great! They have the most beautiful space and wonderful employees, which makes it the best venue for your reception!From the minute we walked into Eastbank, I knew it was the perfect place for our wedding reception. We had a great experience working with Adam, and especially Krista! They were always so prompt to answer any questions we had, and were wonderful to work with. Krista gave us lots of ideas and suggestions, and helped to make our reception perfect! We had around 350 guests and they helped us come up with a layout to make the most out of the space without feeling tight, and it worked out great! They have the most beautiful space and wonderful employees, which makes it the best venue for your reception! -
Quality of service
-
Rachel Sent on 09/16/20185 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Adam was absolutely fantastic showing us around and making us feel comfortable in this process. This was our second venue visit and we were so happy with it, we canceled the other visits. So excited for our big day!!Adam was absolutely fantastic showing us around and making us feel comfortable in this process. This was our second venue visit and we were so happy with it, we canceled the other visits. So excited for our big day!! -
Quality of service
-
Pamela P. Sent on 07/27/20195 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Brown/Martin wedding 7/20/19 - message from mother of bride
Eastbank was my daughter's first and only pick as a venue for her wedding - and after having her wedding reception there I certainly understand why. We started out with approximately 420 guest invited I was worried if Eastbank could hold that many - as the planning went on and RSVPs came in we dropped to 320 - as I soon found out Eastbank held that many very comfortably and we had more than enough room for our guests to move around. Even with an added photo booth, appetizer table, cake table, gift table, candy bar, table setting signs, the dj set up and the catering set up - there was room for everyone to mill around and plenty of room in the bar area!
Adam and his team made is so gorgeous for the day and worked with us to bring our décor in without there being in stress or overwhelming feelings! It just kept getting more and more beautiful - so it was easy to make my daughter's dreams for her day look amazing.
The staff and the service were top notch and there was never any long lines at the bar all night long - the way the dinner and dance floor had been set up was so convenient and fit into the atmosphere.
The vendors we chose each knew Adam and his team very well and we were getting compliments from them even before we began the planning. "he is so easy to work with. You will like him and not be disappointed". Also, a shout out to Krista - she is so inviting and has all the questions we had answered. The lighting was gorgeous both inside and out - love the chandeliers! Bathrooms were even beautiful - and well kept through the evening with stock of supplies as needed - did not ever have to ask.
Even after the event Adam was so helpful in the return of things we had forgotten and needed returned - he went up and beyond in this.
Thank you Adam! Thank you for making such a beautiful venue and for making our event such a beautiful memory! Pamela Perez - Brown/Martin wedding 7/20/19Eastbank was my daughter's first and only pick as a venue for her wedding - and after having her wedding reception there I certainly understand why. We started out with approximately 420 guest invited I was worried if Eastbank could hold that many - as the planning went on and RSVPs came in we dropped to 320 - as I soon found out Eastbank held that many very comfortably and we had more than enough room for our guests to move around. Even with an added photo booth, appetizer table, cake table, gift table, candy bar, table setting signs, the dj set up and the catering set up - there was room for everyone to mill around and plenty of room in the bar area!
Adam and his team made is so gorgeous for the day and worked with us to bring our décor in without there being in stress or overwhelming feelings! It just kept getting more and more beautiful - so it was easy to make my daughter's dreams for her day look amazing.
The staff and the service were top notch and there was never any long lines at the bar all night long - the way the dinner and dance floor had been set up was so convenient and fit into the atmosphere.
The vendors we chose each knew Adam and his team very well and we were getting compliments from them even before we began the planning. "he is so easy to work with. You will like him and not be disappointed". Also, a shout out to Krista - she is so inviting and has all the questions we had answered. The lighting was gorgeous both inside and out - love the chandeliers! Bathrooms were even beautiful - and well kept through the evening with stock of supplies as needed - did not ever have to ask.
Even after the event Adam was so helpful in the return of things we had forgotten and needed returned - he went up and beyond in this.
Thank you Adam! Thank you for making such a beautiful venue and for making our event such a beautiful memory! Pamela Perez - Brown/Martin wedding 7/20/19 -
Quality of service
-
Heather S. Sent on 03/04/20195 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Incredible Venue & Team
I truly cannot say enough great things about Adam and the staff at Eastbank. We scheduled our reception with Eastbank before moving out of Cedar Rapids, and from the moment we started working with them they were kind, accommodating (to both us and our vendors), fun, and truly cared about my experience. The night of our reception the entire staff was such a pleasure to work with, navigating through our almost 250 guests with smiles on their faces, never missing a beat. Though we were married in Mexico, I wouldn't hesitate for a second to have my entire wedding at Eastbank. I truly couldn't have asked to work with a better group of people and am so grateful to them!I truly cannot say enough great things about Adam and the staff at Eastbank. We scheduled our reception with Eastbank before moving out of Cedar Rapids, and from the moment we started working with them they were kind, accommodating (to both us and our vendors), fun, and truly cared about my experience. The night of our reception the entire staff was such a pleasure to work with, navigating through our almost 250 guests with smiles on their faces, never missing a beat. Though we were married in Mexico, I wouldn't hesitate for a second to have my entire wedding at Eastbank. I truly couldn't have asked to work with a better group of people and am so grateful to them! -
Quality of service
-
Jill Sent on 12/07/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
My husband and I recently got married and had our reception at Eastbank Venue & Lounge. After searching the Cedar Rapids area and remaining undecided on the perfect venue for our reception, a friend advised us to check out Eastbank. After about a minute of being inside the space we knew it was the right place for us. My husband and I are in our early 30's and we've been to a lot of friends and family weddings in Cedar Rapids but none is a venue like this. The renovations they have done to the old Smulfekoff's furniture store are nothing short of amazing. The lounge atmosphere and modern decor and colorful lighting were unique and just what we were looking for. Unlike any other place in Cedar Rapids! Adam Covington and his team were very accommodating, easy to contact, and insightful when it came to layout set up for our event. They have background in even planning so we welcomed all their suggestions. We had the most wonderful time and would recommend Eastbank Venue & Lounge to anyone looking for event space.My husband and I recently got married and had our reception at Eastbank Venue & Lounge. After searching the Cedar Rapids area and remaining undecided on the perfect venue for our reception, a friend advised us to check out Eastbank. After about a minute of being inside the space we knew it was the right place for us. My husband and I are in our early 30's and we've been to a lot of friends and family weddings in Cedar Rapids but none is a venue like this. The renovations they have done to the old Smulfekoff's furniture store are nothing short of amazing. The lounge atmosphere and modern decor and colorful lighting were unique and just what we were looking for. Unlike any other place in Cedar Rapids! Adam Covington and his team were very accommodating, easy to contact, and insightful when it came to layout set up for our event. They have background in even planning so we welcomed all their suggestions. We had the most wonderful time and would recommend Eastbank Venue & Lounge to anyone looking for event space. -
Quality of service
-
Ellie Sent on 09/13/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
My husband and I chose to celebrate our wedding reception at Eastbank Venue & Lounge and it was AMAZING! Our 250 guest wedding reception was absolutely gorgeous and a dream come true, with many thanks to the venue staff and their manager, Adam! Every detail was perfect and the venue offered so many options for our decorations and theme, it is truly a beautiful blank canvas. The full service bar included in the venue is something truly unique to Eastern Iowa venues and the natural exposed brick wall mixed with the modern decor throughout the bar area is simply gorgeous. The venue includes many amenities (including lighting options) in the more than fair rental price, and Adam and his team were easily available to us for questions and open communication throughout our planning journey. This venue is absolutely perfect for any event! The authenticity of this historical Cedar Rapids gem is highlighted with unique and modern touches in just the right way. Our guests from all over the country were left stunned by how beautiful this venue was. I would do it all over again in a second!My husband and I chose to celebrate our wedding reception at Eastbank Venue & Lounge and it was AMAZING! Our 250 guest wedding reception was absolutely gorgeous and a dream come true, with many thanks to the venue staff and their manager, Adam! Every detail was perfect and the venue offered so many options for our decorations and theme, it is truly a beautiful blank canvas. The full service bar included in the venue is something truly unique to Eastern Iowa venues and the natural exposed brick wall mixed with the modern decor throughout the bar area is simply gorgeous. The venue includes many amenities (including lighting options) in the more than fair rental price, and Adam and his team were easily available to us for questions and open communication throughout our planning journey. This venue is absolutely perfect for any event! The authenticity of this historical Cedar Rapids gem is highlighted with unique and modern touches in just the right way. Our guests from all over the country were left stunned by how beautiful this venue was. I would do it all over again in a second! -
Quality of service
-
Lisa Sent on 08/24/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
East bank venue was absolutely amazing! It is so modern and cool looking that you don't need much decoration to make the place stunning! Loved the open space and the bar area! Adam was amazing to work with as well! I would highly recommend this Venue!!East bank venue was absolutely amazing! It is so modern and cool looking that you don't need much decoration to make the place stunning! Loved the open space and the bar area! Adam was amazing to work with as well! I would highly recommend this Venue!! -
Quality of service
-
Patti Sent on 09/07/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Thank you, Adam and team, for providing a first class experience for our daughter and her husband's wedding reception!! Everyone commented on the look and feel of the space, tons of room to dance (not limited to a wooden dance floor) and the AMAZING staff. We thoroughly enjoyed every minute of the experience from the very beginning to the end. We strongly recommend Eastbank Venue & Lounge!Thank you, Adam and team, for providing a first class experience for our daughter and her husband's wedding reception!! Everyone commented on the look and feel of the space, tons of room to dance (not limited to a wooden dance floor) and the AMAZING staff. We thoroughly enjoyed every minute of the experience from the very beginning to the end. We strongly recommend Eastbank Venue & Lounge! -
Quality of service
-
Sharon Sent on 08/04/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
This is an awesome place to have an event! Staff was very professional and the service was the best! The rooms were beautiful and anyone would be proud to use this venue as a place to have any event.This is an awesome place to have an event! Staff was very professional and the service was the best! The rooms were beautiful and anyone would be proud to use this venue as a place to have any event. -
Quality of service
-
Samantha Sent on 08/17/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
This is THE BEST venue ever in Cedar Rapids! Your wedding will be a blast! Eastbank has wood floors, a bar, lounge area, cocktail tables, lots of space, and awesome bathrooms! All your guests will be dying over the venue. I had my wedding in July and everyone kept telling us it was the best wedding ever! They can match the ceiling lights to your colors and they even have lights outside of the venue too!This is THE BEST venue ever in Cedar Rapids! Your wedding will be a blast! Eastbank has wood floors, a bar, lounge area, cocktail tables, lots of space, and awesome bathrooms! All your guests will be dying over the venue. I had my wedding in July and everyone kept telling us it was the best wedding ever! They can match the ceiling lights to your colors and they even have lights outside of the venue too! -
Quality of service
-
Leah Sent on 08/04/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Eastbank was the most beautiful venue to have my daughter and son-in-laws wedding!! Its absolutely gorgeous! The awesome lighting that change colors in the ceiling that we had complimenting the colors of the wedding was so impressive. It made the photos we took look amazing! Its all windows and right in the heart of Cedar Rapids downtown. Adam Covington and his staff was very efficient and professional. Every detail of this venue is over the top gorgeous even in the restrooms! I highly recommend this venue to anyone looking for a beautiful place to have their event or special occasion. JOB WELL DONE EASTBANK!!!Eastbank was the most beautiful venue to have my daughter and son-in-laws wedding!! Its absolutely gorgeous! The awesome lighting that change colors in the ceiling that we had complimenting the colors of the wedding was so impressive. It made the photos we took look amazing! Its all windows and right in the heart of Cedar Rapids downtown. Adam Covington and his staff was very efficient and professional. Every detail of this venue is over the top gorgeous even in the restrooms! I highly recommend this venue to anyone looking for a beautiful place to have their event or special occasion. JOB WELL DONE EASTBANK!!! -
Quality of service
-
Amy Sent on 08/03/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
My son and fiancee recently held their reception at Eastbank, it was awesome!!! Adam was extremely accommodating and flexible with the preferences they had. The evening went off without a single problem. I would highly recommend the Eastbank Venue for anyone looking for a place for their wedding reception.My son and fiancee recently held their reception at Eastbank, it was awesome!!! Adam was extremely accommodating and flexible with the preferences they had. The evening went off without a single problem. I would highly recommend the Eastbank Venue for anyone looking for a place for their wedding reception. -
Quality of service
-
Sherry Sent on 11/08/20174.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Eastbank was absolutely fantastic to work with!! Their event space is stunningly beautiful, everyone complimented me on what a gorgeous venue it was after our reception. Their lighting, the bathrooms...everything is top notch. It was perfect.
They are easy to communicate with, completely trustworthy and know events and weddings. I was so happy with our reception, I’d highly recommended EastBank for anyone looking for a gorgeous space with beautiful design. A+ from us ??Eastbank was absolutely fantastic to work with!! Their event space is stunningly beautiful, everyone complimented me on what a gorgeous venue it was after our reception. Their lighting, the bathrooms...everything is top notch. It was perfect.
They are easy to communicate with, completely trustworthy and know events and weddings. I was so happy with our reception, I’d highly recommended EastBank for anyone looking for a gorgeous space with beautiful design. A+ from us ?? -
Quality of service
-
Kayleigh Sent on 09/05/20174.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Our wedding was there a few weeks ago, Adam is awesome to work with, he always responded to my emails normally within the day even when I emailed at crazy hours! It's a beautiful, modern, clean, sophisticated venue. We got a lot of compliments from our guests. It is pricy but then again you get what you pay for. I'm glad we booked the Eastbank for our wedding :)Our wedding was there a few weeks ago, Adam is awesome to work with, he always responded to my emails normally within the day even when I emailed at crazy hours! It's a beautiful, modern, clean, sophisticated venue. We got a lot of compliments from our guests. It is pricy but then again you get what you pay for. I'm glad we booked the Eastbank for our wedding :) -
Quality of service
-
Tj Sent on 08/24/20174.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Adam was an absolute amazing person to work with. I recommend this venue to anyone willing to work with a great person in a beautiful venue!Adam was an absolute amazing person to work with. I recommend this venue to anyone willing to work with a great person in a beautiful venue! -
Quality of service
-
Nema Sent on 08/29/20174.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Adam and his team are great to work with. They were awesome towards my wife and I, our family and guest on our wedding day and took care of anything we requested. Adam's experience and knowledge of the industry definitely shows. He was a huge asset that my wife and I utilized during the planning phase of our big day!Adam and his team are great to work with. They were awesome towards my wife and I, our family and guest on our wedding day and took care of anything we requested. Adam's experience and knowledge of the industry definitely shows. He was a huge asset that my wife and I utilized during the planning phase of our big day! -
Quality of service
-
Natalie Sent on 08/25/20174.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.5 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.5 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Adam was great to work with!! He was flexible, had great ideas and really helped make our day special!Adam was great to work with!! He was flexible, had great ideas and really helped make our day special! -
Quality of service
-
Stephanie Sent on 09/17/20164.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
If it's in your budget, you will not be disappointed!!If it's in your budget, you will not be disappointed!! -
Quality of service
-
Stephanie Sent on 09/07/20164.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
If you have the funds to book with EastBank, you shouldn't hesitate! It's a beautiful venue with great staff both in the planning and hosting :) Cannot say enough good about them!If you have the funds to book with EastBank, you shouldn't hesitate! It's a beautiful venue with great staff both in the planning and hosting :) Cannot say enough good about them! -
Quality of service
-
Kari Sent on 08/28/20174.6 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.5 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 4.5 out of 5 rating
Adam and his staff did a great job. The guests were very impressed with the speed in which they flipped our space and took care of drinks. I would recommend them to others. My only criticism would be the outdoor entrance was very unkept and dirty. The windows are all very dirty and It did not represent the quality of the facility inside. The price tag of $5000 was such that I expected a cleaner exterior as guests entered.Adam and his staff did a great job. The guests were very impressed with the speed in which they flipped our space and took care of drinks. I would recommend them to others. My only criticism would be the outdoor entrance was very unkept and dirty. The windows are all very dirty and It did not represent the quality of the facility inside. The price tag of $5000 was such that I expected a cleaner exterior as guests entered. -
Quality of service
-
Dave C. Sent on 11/12/20183.8 out of 5 rating
-
Quality of service 4.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 1.0 out of 5 rating
-
Flexibility 4.0 out of 5 rating
Beautiful but be careful
I'm not a bride so my review might be a bit more from the business side of the experience. The venue rent is pricey, but that's fine - beautiful place and good staff. But the charges leveled at the bar are excessive. They charge $100 per bartender, but we learned that the bartenders get only a portion of that - the rest goes to the venue. Then they add a 22% gratuity for the bartenders, but again, the house keeps a portion of that (bartenders get 18%). We found it irritating that the house was basically inflating the rent by hiding additional charges. To pile on, they required tip jars on the bar when we had supposedly already tipped the bartenders 18%. The beverage charges are in their materials provided, but now how they are allocated and that tip jars would be used.I'm not a bride so my review might be a bit more from the business side of the experience. The venue rent is pricey, but that's fine - beautiful place and good staff. But the charges leveled at the bar are excessive. They charge $100 per bartender, but we learned that the bartenders get only a portion of that - the rest goes to the venue. Then they add a 22% gratuity for the bartenders, but again, the house keeps a portion of that (bartenders get 18%). We found it irritating that the house was basically inflating the rent by hiding additional charges. To pile on, they required tip jars on the bar when we had supposedly already tipped the bartenders 18%. The beverage charges are in their materials provided, but now how they are allocated and that tip jars would be used. -
Quality of service
-
Brooke Sent on 01/31/20183.5 out of 5 rating
-
Quality of service 2.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 3.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 3.5 out of 5 rating
We recently had our wedding at Eastbank. We loved the facility. It is very contemporary and you don't have to do a lot to make it look beautiful. The bartending staff was amazing! We had our reception and ceremony at Eastbank. The ceremony went great and the staff had the chairs and tables set up for us. But, we were not happy that they say they have many floor plans available because we had to move all chairs and a few tables around ourselves after the ceremony to get ready for our reception. It would have been an extra cost for them to do that themselves. Also, we had many family members leave early because the heat went out at the reception and how we know that is because cold air was blasting out of the vents from the floor. After expressing our frustrations, we found out that Eastbank does not have great customer service. We feel like they did not respect us or want to give us the time of day to make things right or apologize to us. We will not recommend or use this facility in the future due to the lack of concern from the staff.We recently had our wedding at Eastbank. We loved the facility. It is very contemporary and you don't have to do a lot to make it look beautiful. The bartending staff was amazing! We had our reception and ceremony at Eastbank. The ceremony went great and the staff had the chairs and tables set up for us. But, we were not happy that they say they have many floor plans available because we had to move all chairs and a few tables around ourselves after the ceremony to get ready for our reception. It would have been an extra cost for them to do that themselves. Also, we had many family members leave early because the heat went out at the reception and how we know that is because cold air was blasting out of the vents from the floor. After expressing our frustrations, we found out that Eastbank does not have great customer service. We feel like they did not respect us or want to give us the time of day to make things right or apologize to us. We will not recommend or use this facility in the future due to the lack of concern from the staff. -
Quality of service
Are you interested?
Are you interested?