DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861 Reviews

64 | Baltimore, MD
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64 Reviews for DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861

Recommended by 97%

64
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4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 4.9
  • Value 4.8
  • Average response time 4.9
64 DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861 Reviews
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  • Meghan

    Meghan · Married on 10/14/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    They were amazing with my mother's dress. It hadn't been cleaned since the 80s and they made it look like new - and on a tight schedule, as well! I called them about two weeks before my wedding (totally my fault for procrastinating) and they cleaned and delivered my dress to me before the wedding, no problem. They were extremely kind and patient throughout the whole process, which I greatly appreciate. Well worth the money!

    Sent on 10/16/2017

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thank you Meghan for the rave review. We love what we do, making sure your big day is a great one is the reason we work so hard for you and all of our cusotmers. keep us in mind when you need it cleaned and preserved :-) Tenisha Tutt Manager DCB.Com
  • User6231390 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Super professional, trustworthy and convenient! Chris was very responsive and informative to. My dress wasn't overly dirty, but did have some snags and dirt around the bottom area that I wanted cleaned up in case I decide to sell my dress. They were able to clean/repair it all up nicely. My favorite part of their services was the free pick up/drop off! (They were even willing to meet me downtown AND do it on the weekend in order to work with my schedule!).

    Sent on 12/19/2016

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thank you, for providing a review of our services and choosing to use our services. Hope that sink hole gets fixed :-)
  • T

    Tina · Married on 04/16/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    This was the best decision we ever made. It was expensive, but well worth every dime spent. After reading reviews of some of the nightmares experienced by other brides, my daughter and I decided to go with a very reputable cleaners. So we contacted Dry Clean Baltimore to do the job. We had a number of concerns about the process. The dress was covered with stones and embellishments from the sweetheart neckline, front and back, to the bottom flare out with tiny silk buttons down the back. We had sparklers at the end of the wedding, so the dress had been dragged on the concrete driveway outside the hotel and people had stepped on it multiple times. Added to that was the fact that because the dress was so dirty, my daughter wouldn't bring it to me until a year and a half after the wedding. When Ms. Tenisha Tutt came to my home and saw the condition of the dress, she didn't promise perfection, but said they would do absolutely everything they could to get the dress cleaned. When she called to say the dress was ready, because we were so doubtful, we asked if we could see it before it was packed and preserved. We were not expecting a miracle, but a miracle was what we got! The dress was cleaned and looked like new! My daughter was in tears when she saw it. AMAZING was all I could say. Everyone at Dry Clean Baltimore was extremely kind no matter who we talked to in person or on the telephone. Once the dress was preserved, Ms. Tutt arranged to personally deliver it to my home. She came and reminded me once again of the importance of proper storage. If you are looking for a top rated, professional cleaners to care for your important items, I highly recommend Dry Clean Baltimore. In addition, Ms. Tenshia Tutt deserves a 5-Star rating all by herself for her kindness, understanding, and professionalism. She took the worry and nervousness away from us about this dress. I didn't think anyone could do it, but they did the impossible.

    Sent on 03/16/2018

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    From all of us here at DryCleanBaltimore we THANK YOU!! Your words and trust is what we strive for. You both were such a pleasure to work with. It made my job easy as we took this journey together. It isn’t easy handing over something so precious and delicate but you did and we appreciate the opportunity to make you both happy! Thank you for your patience and understanding as well as your kind words while I was under the weather!
  • Lexi

    Lexi · Married on 10/11/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    These guys were great! From the friendly girls we worked with when we first dropped off my dress, to Chris who handled all of our email back and forth, they are all extremely professional and sweet. My gown was a fair mess after our outdoor ceremony and outdoor/indoor reception, but they did a great job taking care of it with before and after pictures, and even drove all the way out to my office on the border of Delaware to deliver. It is definitely not an inexpensive process, but with the great care they take of the gown, and the wonderful customer service, it is certainly worth it to preserve your wedding gown for the next few decades!

    Sent on 12/10/2015

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thank you so much Lexi for taking your time to review our services and the kind words. It was our pleasure, it's what we do :-) Chris Patterson
  • K

    Kiera · Married on 10/03/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent, responsive customer service. They did GREAT work with my all lace, ballgown Kleinfeld's wedding dress. They even picked it up and dropped it off at my house for me! Dirt on the train was well treated and now barely noticeable or non-existent at this point. I had a TON of spray tan stains in the inside of the dress and along the underarm area, that is all completely gone :) They boxed it up in a nice cardboard box with a window so I can see it whenever I want and they didn't say I wasn't allowed to open the box (like some sketchy places will). They sent me photos of the dress once it was cleaned and let me come and see it in person before they perserved it.
    Great job overall! Highly recommended for your wedding gown cleaning and perserving! Fast, friendly, convenient!

    Sent on 01/25/2016

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thank you Kiera! Was great to work with you!! Remember the outer box can be opened as it is only for better protection of your gown. The flip top box with the gown inside should not be opened. Best wishes to you and your new hubby, congrats again! Chris Patterson
  • User4130282 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Chris is so easy to work with! They did such a great job with my dress, and I would recommend them to anyone wanting to clean and preserve their dress.

  • Alison

    Alison · Married on 09/05/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My dress had a yellow mystery stain on it after being in the closet for a long time. My friend helped me find this dry cleaner with the wonderful reviews. I took my dress in and was quickly reassured that they could get rid of the stain.

    I was given a simple contract, updated via e-mail each step of the way. The experience was great, and my dress was saved! I was so relieved that the stain was removed and in a timely manner during wedding season.

    Sent on 07/29/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much!! Your gown turned out great and working with you was a great experience!! Best wishes to you!!
  • User6757673 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Hands down the best cleaners I have ever dealt with!

  • User4322264 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Service was great. Christopher was very helpful and friendly and picked up the gown and brought the gown to us after cleaning. There were many marks on the gown as it was a used gown from Brides Against Breast Cancer. Came out good as new.

    Sent on 08/13/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much!!! I'm so glad your gown looks amazing and it will look even better with you in it:) Wishing you the very best!!
  • User4907275 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I had a great experience with Chris from Schroedl Cleaners. She was always very responsive and accommodating. I had a few issues when trying to get my dress cleaned (such as being out of town when the dress was cleaned and ready) and was able to work something out. I would definitely recommend them to any bride!

  • L

    Lynn · Married on 01/17/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    A heirloom and stored designer wedding gown was intended for use at a wedding gown as something borrowed. Horrors as there was less than 2 weeks until the destination event. The date of discovery was 1/4/15 and it was Sunday. I sent an email from the company website and thought that's it. We are sunk. Well I heard back from Chris within 1 hour and pics were sent. The owner got involved. The dress was there by Monday AM and the miracle workers were able to completely address without any compromise of a single SWAROVSKI crystal that is so intricate to the dress. The destination went off as planned!!!!! Happy mama!!!! Extremely happy customer.

    Sent on 01/21/2015

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks Lynn! Please let us know how the wedding went - you can hit us up on FaceBook again. Chris Patterson
  • HollyMac

    Holly · Married on 10/25/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Absolutely amazing - can't say enough about Christopher and his team. My wedding dress arrived in the mail from a boutique in NYC with a stain on the font of the skirt, and I called multiple cleaners in the Baltimore area to inquire about getting the stain removed. Most wouldn't even try, and others said they would "take a whack at it", which was not very comforting. Christopher and his team were fantastic. They made me feel super comfortable right away, got the stain out super fast (and perfectly - good as new), and Christopher even delivered my dress to my door. On a Saturday. And I live 30 miles from the shop. Best customer service ever - bar none. When it's time to have my wedding dress cleaned and pressed after my fittings, I will definitely return to Schroedl and Christopher. Best ever.

    Sent on 07/02/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much!! I cannot wait to see pictures from your wedding!! Best of luck!!
  • User4616229 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Dryclean Baltimore did a fantastic job cleaning my dress after my wedding. They were able to get out all grass stains, dirt stains from the dress dragging I my ground at the reception, sweat stains and even vomit (long story!). My dress is back to new so I am getting it preserved by the too!

  • User4876956 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Chris Patterson was wonderful to work with. She met with me to go over the wedding dress detail and record stains and any damage to the dress. Pictures were taken and emailed to me. After the cleaning I was asked if I wanted to see the dress before it was boxed. I was unable to so Chris took pictures of the cleaned dress and emailed them to me. Chris even delivered the wedding dress to my house which was a little over an hour from their store. I would highly recommend this cleaner.

  • V

    Violette · Married on 10/11/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My wedding dress was restored to its intended colour of diamond white, thanks to the folks at Schroedl Custom Cleaners since 1861. The team was swift & efficient -- Chris was especially helpful, as he personally picked up & then delivered my sparkling white dress to our home. I will most definitely be using Schroedl's to preserve my dress as well. I can't recommend them enough!!!

    Sent on 09/22/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much! I am excited to see some wedding photos and hopefully preserve your gorgeous gown afterwards!!
  • E

    Emily · Married on 09/27/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I cannot say enough good things about Schroedl Custom Cleaners! I bought two sample wedding gowns that needed brightening up before my wedding this September, Schroedl was the only company I could find with all positive reviews and after speaking with Chris, I felt very comfortable leaving my dresses with them. The quality of their work was fantastic, my dresses look brand new and are going to sparkle on my wedding day! They are also very reasonably priced, I got two dresses cleaned and pressed for what some of the other places quoted me to clean one. I would recommend their services to anyone who needs their wedding dress cleaned.

    Sent on 04/18/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thank you so much! I enjoyed meeting you and the nice drive that got me out of the office for a bit:) Wishing you, your husband, and family all the best.
  • T

    Theresa · Married on 09/21/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Chris was awesome! Not only did he pick my dress up but he also delivered it back to me once it was done. Made things a lot easier for me during wedding planning. My dress looks amazing! There were a few stains in it from 30 years ago when my mother in law wore the dress originally. All the stains are gone and it looks brand new!

    Sent on 08/18/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much!!! It was great meeting you and working with your gorgeous gown!! I will do my best to send some business your way:)
  • C

    Christine · Married on 09/20/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I used DryCleanBaltimore.com to clean and preserve my wedding dress. After a lot of research, I decided to hire DryCleanBaltimore.com based on their reviews and customer feedback. I am so happy with my choice! They were professional and provided updates as the dress was being cleaned. I had the option to go and examine my dress before they preserved it. I don’t live close to their office, so they sent me pictures instead. They worked with me on different shipping options after everything was done. I would highly recommend this company. I’ve only provided a handful of reviews after my wedding and this company deserved the recognition.

  • P

    Pamela · Married on 09/06/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very pleasant to work with. Kept up to date with the whole process of preserving my dress. I was very happy with the results and quality of customer service that I received.

    Sent on 10/07/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks very much!! It was great meeting you and working with your gorgeous gown!!
  • User4482399 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Service is excellent. People there are friendly and helpful. They told you the cost and service they provide before you sign the contract. They even finished it earlier than they promised. After they delivered the item, they taught you how to take care of it and what warranty covered.

    Sent on 10/18/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so very much!! If you need anything in the future please do not hesitate to reach out to us!!
  • C

    Corinne · Married on 08/18/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very nice job, couldn't have asked for a better experience!

    Sent on 08/18/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much for working with us and for being patient! Most importantly your gown looks fantastic! If you need anything in the future please don't hesitate to contact me. Best wishes:)
  • M

    Melanie · Married on 08/18/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I used their services to clean/preserve my wedding dress and they did a fantastic job! They cleaned the dress very well, preserved it in a very lovely box with my invitations/save the dates. Chris was extremely helpful and very professional. He helped me throughout the process, from coming to my house to see the dress and provide pricing, to taking before and after pictures of the dress, to bringing my cleaned/preserved dress to my house. Their service is wonderful. I would recommend these services to anyone!!

    Sent on 08/20/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Wow, thanks so much for the great review!! It was great meeting you and working with you and handling your gorgeous gown!! If you need anything in the future please reach out to me!! Best wishes
  • K

    Kathryn · Married on 07/12/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Schroedl is an outstanding operation.

    Sent on 08/05/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thanks so much for the review, short and very sweet!! It was great working with you and if you need anything in the future please reach out to me!!
  • R

    Rebekah · Married on 06/21/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My wedding was gorgeous! I brought my mother's vintage wedding dress in to be cleaned only a few months before our wedding and I loved not only the quality of the cleaning, but also the personal professionalism of the staff and the reasonable pricing of their work. Thank you for the care you give to your customers!

    Sent on 07/25/2014

    DryCleanBaltimore.com by Schroedl Custom Cleaners since 1861's reply:

    Thank you so much!! It was great working with you and I wish you and your husband the very best!! If there is anything I can do for you in the future please don't hesitate to contact me!!

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