DoubleTree by Hilton Claremont Reviews

Reviews
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5.0 out of 5 rating
5.0
Fantastic
71 reviews
Recommended by 99% of couples
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Quality of service 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 4.9 out of 5 rating
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Carolyn Sent on 12/15/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Beautiful venue and great staff
It is a beautiful venue with plenty of parking. John (Director of Catering) was amazing to work with. The staff at the hotel were super accommodating, nice and pleasant to interact with. Getting Doubletree cookies for our wedding guests was a plus. The rooms provided for getting ready were very nice and helpful the day of the wedding.It is a beautiful venue with plenty of parking. John (Director of Catering) was amazing to work with. The staff at the hotel were super accommodating, nice and pleasant to interact with. Getting Doubletree cookies for our wedding guests was a plus. The rooms provided for getting ready were very nice and helpful the day of the wedding. -
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User2113147 Sent on 03/30/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
John is super amazing to work with.John is super amazing to work with. -
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Sophia Sent on 12/22/20125 out of 5 rating
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Quality of service 5 out of 5 rating
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I rarely leave reviews but I really had to because my wedding was everything that I ever wanted!
Highly recommended.
Thanks a lot.
I rarely leave reviews but I really had to because my wedding was everything that I ever wanted!
Highly recommended.
Thanks a lot.
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Jessica Sent on 10/13/20105 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our wedding at the Doubletree Claremont was absolutely amazing! We simply could not have asked for more. All the staff were wonderful and extremely accommodating. We had a wonderful experience and recommend anyone to choose Doubletree Claremont as their wedding/reception site. We will definitely be choosing Doubletree Claremont in the future for parties/events. Thank you Doubletree!Our wedding at the Doubletree Claremont was absolutely amazing! We simply could not have asked for more. All the staff were wonderful and extremely accommodating. We had a wonderful experience and recommend anyone to choose Doubletree Claremont as their wedding/reception site. We will definitely be choosing Doubletree Claremont in the future for parties/events. Thank you Doubletree! -
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Julie Sent on 05/10/20105 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My Husband and I had looked at several different locations to have our wedding ceremony and reception. It ended up being a frustrating situation at most places because they would not listen to our visions we had for our special wedding day. On top if it the cost for most of the venues was through the roof! We walked away from many venue tours feeling let down, disapointed and wondering if we would be able to find the perfect place for our wedding or if we would end up having to just settle on one of the venues that we were not thrilled about.
Then, we decided to visit the DoubleTree in Claremont. This was the turning...My Husband and I had looked at several different locations to have our wedding ceremony and reception. It ended up being a frustrating situation at most places because they would not listen to our visions we had for our special wedding day. On top if it the cost for most of the venues was through the roof! We walked away from many venue tours feeling let down, disapointed and wondering if we would be able to find the perfect place for our wedding or if we would end up having to just settle on one of the venues that we were not thrilled about.
Then, we decided to visit the DoubleTree in Claremont. This was the turning point in our quest to find our perfect venue for our wedding! We started by calling he front desk to ask them a few questions and they were extremely helpful in assisting us with our questions and directing us to the Director of Catering, John. John has the most welcoming warm personality that made us feel very comfortable. When we met him, my husband and I instantly new we had to work with him for our wedding! John gave us a wonderful tour of the beautiful DoubleTree hotel! We absolutely loved the romantic, green, lush courtyard and the large banquet room in which we easily personalized with the theme and decor of our wedding. John took the time to listen to all of our thoughts, concerns, needs and wants for our wedding ceremony and reception. He made helpful suggestions when appropriate and went over and beyond on every last detail.
Every step of the wedding planning process with John and the staff of the DoubleTree was fun, exciting and most importantly, easy! John was especially accommodating with helping with our every need. He made terrific suggestions to help us stick to our budget and always made us feel like he was one of our closest friends who truly cared about the success of our special wedding day!
Our friends and family still compliment us on what a beautiful, successful, and memoriable wedding we had. John and the DoubleTree staff made all of our guests feel comfortable and our out of town guests that stayed at the DoubleTree really felt special and truly made everyone's experience a memorable one!
My husband and I still enjoy thinking about how lucky we were to find such an incredible venue and we still feel very fortunate that we were able to work with such amazing people, especially John! The quality of service was absolutely flawless, and our wedding could not have been more perfect thanks to the professionalism provided by DoubleTree's staff! -
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Kelly Sent on 05/15/20095 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our wedding was PERFECT! Everything I wanted and more! John Gutzwiller and Stephanie were absolutely wonderful to work with. They answered my never-ending emails right away and were always more than helpful with any request! I loved that I booked the Doubletree for my wedding and received nothing but compliments on everything about the hotel, reception food, and the staff! It was the best day!!!!! I would recommend this hotel to any bride that wants to have a fun, relaxed and fabulous wedding!!!!
Thanks John & Stephanie!!!!!!!!Our wedding was PERFECT! Everything I wanted and more! John Gutzwiller and Stephanie were absolutely wonderful to work with. They answered my never-ending emails right away and were always more than helpful with any request! I loved that I booked the Doubletree for my wedding and received nothing but compliments on everything about the hotel, reception food, and the staff! It was the best day!!!!! I would recommend this hotel to any bride that wants to have a fun, relaxed and fabulous wedding!!!!
Thanks John & Stephanie!!!!!!!! -
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Leslie Sent on 07/31/20085 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The director of catering for the Doubletree Hotel in Claremont, John Gutzwiller, was absolutely wonderful! He was very helpful and flexible to meet our needs. He was quick to respond and always accommodated us for everything. The hotel itself is very beautiful; we had our ceremony in the courtyard and the reception in the ballroom. My fiance (at the time, now husband) and I fell in love with the hotel for it's cozyness yet beautiful landscape. The area and town of Claremont itself had a beautiful setting. The prices (at the time we booked our wedding) was very affordable for what we wanted and needed than many places we looked around for. I would recommend the Doubletree Hotel in Claremont for your dream wedding...mine was a dream come true!The director of catering for the Doubletree Hotel in Claremont, John Gutzwiller, was absolutely wonderful! He was very helpful and flexible to meet our needs. He was quick to respond and always accommodated us for everything. The hotel itself is very beautiful; we had our ceremony in the courtyard and the reception in the ballroom. My fiance (at the time, now husband) and I fell in love with the hotel for it's cozyness yet beautiful landscape. The area and town of Claremont itself had a beautiful setting. The prices (at the time we booked our wedding) was very affordable for what we wanted and needed than many places we looked around for. I would recommend the Doubletree Hotel in Claremont for your dream wedding...mine was a dream come true! -
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Sarah Sent on 06/04/20085 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Excellent place to spend you special day. The staff was personable and eager to please. Not a bad thing to say about them!!Excellent place to spend you special day. The staff was personable and eager to please. Not a bad thing to say about them!! -
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B B Sent on 10/15/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing!!!
John was so wonderful in helping plan my husband's surprise party. Responded to my millions of questions via email all most instantly. The food was amazing and the staff was very attentive during the party. We stayed in the executive suite and slept like royalty. I'm already thinking of another event I can have there. I highly recommend them.John was so wonderful in helping plan my husband's surprise party. Responded to my millions of questions via email all most instantly. The food was amazing and the staff was very attentive during the party. We stayed in the executive suite and slept like royalty. I'm already thinking of another event I can have there. I highly recommend them. -
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Alison Sent on 01/25/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Let me start off by saying I am a perfectionist and it takes a lot for me to be impressed, however John Gutzwiller and the DoubleTree are amazing! They far exceeded our expectations. John went above and beyond to ensure that every detail of our event was perfect. He was always available to answer all of our questions and genuinely cared about making sure we had a wonderful time and our wedding was worry free and ran smoothly. John worked with us to coordinate the evening from the beginning to the end and went over every detail of the night with us... answering many questions and assuring us he was there if we needed anything at all. We are...Let me start off by saying I am a perfectionist and it takes a lot for me to be impressed, however John Gutzwiller and the DoubleTree are amazing! They far exceeded our expectations. John went above and beyond to ensure that every detail of our event was perfect. He was always available to answer all of our questions and genuinely cared about making sure we had a wonderful time and our wedding was worry free and ran smoothly. John worked with us to coordinate the evening from the beginning to the end and went over every detail of the night with us... answering many questions and assuring us he was there if we needed anything at all. We are so grateful that our family wedding was such a memorable event and know that John and the DoubleTree made that happen for us! -
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Johanna Sent on 02/24/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We had our wedding reception at the Double Tree by Claremont on October 17, 2014 and let me tell you we made the right choice. John Gutzwiller the Director of Catering was so tentative and amazing to work with. The venue was beautiful the staff was great and the food was amazing! Loved everything about it! ?We had our wedding reception at the Double Tree by Claremont on October 17, 2014 and let me tell you we made the right choice. John Gutzwiller the Director of Catering was so tentative and amazing to work with. The venue was beautiful the staff was great and the food was amazing! Loved everything about it! ? -
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Therese Sent on 12/17/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
From the very beginning, the team at the Doubletree by Hilton, Claremont have been nothing but accommodating, helpful, and supportive of all our wedding ideas and requests. Knowing that food was a priority on our list, John G. and Executive Chef Matt went above and beyond to create a full custom buffet menu that combined two cuisines and also allowed us to make adjustments for what we envisioned. John made wedding planning so easy and simple and he conducted business with utmost professionalism. Our guests are still raving about the unique menu and how delicious everything was. We couldn't be happier having hosted our reception at the Doubletree!From the very beginning, the team at the Doubletree by Hilton, Claremont have been nothing but accommodating, helpful, and supportive of all our wedding ideas and requests. Knowing that food was a priority on our list, John G. and Executive Chef Matt went above and beyond to create a full custom buffet menu that combined two cuisines and also allowed us to make adjustments for what we envisioned. John made wedding planning so easy and simple and he conducted business with utmost professionalism. Our guests are still raving about the unique menu and how delicious everything was. We couldn't be happier having hosted our reception at the Doubletree! -
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Connie Sent on 12/13/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My wedding was amazing! I'm soo happy we chose the Double Tree in Claremont!! It was everything and more. I loved working with John Gutzwiller. He was wonderful and very professional. The entire staff is so warm and welcoming. My day was perfect!!!My wedding was amazing! I'm soo happy we chose the Double Tree in Claremont!! It was everything and more. I loved working with John Gutzwiller. He was wonderful and very professional. The entire staff is so warm and welcoming. My day was perfect!!! -
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John Sent on 01/29/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Very professional and well organized.Very professional and well organized. -
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Elizabeth Sent on 11/11/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The planning process, support and help giving by John (at the doubletree) was priceless. My husband and I feel that John, his venue and the preferred vendors he recommended truly brought our dream wedding to life. Leading up to our big day, John was always easy to communicate with, no question went unanswered which made everything fall into place. To sum up how amazing our wedding day was, on the airplane going to our honeymoon, my husband said, "Saturday was so perfect, I would pay for it all over again." Worth EVERY penny!!!The planning process, support and help giving by John (at the doubletree) was priceless. My husband and I feel that John, his venue and the preferred vendors he recommended truly brought our dream wedding to life. Leading up to our big day, John was always easy to communicate with, no question went unanswered which made everything fall into place. To sum up how amazing our wedding day was, on the airplane going to our honeymoon, my husband said, "Saturday was so perfect, I would pay for it all over again." Worth EVERY penny!!! -
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Jennifer Sent on 10/09/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Reception only-
John from the Double Tree was so easy to work with. He is efficient and responsible. Very sweet man and just has the best laugh. He was on top of everything. Any questions I had he was always ready with a response or would quickly find out. Our reception was truly beautiful and he stayed until we were seated and happy. Thank you. Was such a beautiful day!Reception only-
John from the Double Tree was so easy to work with. He is efficient and responsible. Very sweet man and just has the best laugh. He was on top of everything. Any questions I had he was always ready with a response or would quickly find out. Our reception was truly beautiful and he stayed until we were seated and happy. Thank you. Was such a beautiful day! -
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Amanda Sent on 09/21/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
There are not sufficient words to describe how happy my husband and I were with our experience dealing with the Claremont Doubletree as our wedding venue. We sat down with John Guzwiller (the Director of Catering) for our first meeting, and it was the first time in all of the wedding hunting that I didn’t feel like a second-class citizen for not needing the largest, most expensive package! He answered all of my ridiculous questions, sat there patiently while I looked through my wedding binder to make sure I didn’t miss anything. He was so helpful, I finally knew we had found the right space (and the right staff) for our special day.
We had a lot of...There are not sufficient words to describe how happy my husband and I were with our experience dealing with the Claremont Doubletree as our wedding venue. We sat down with John Guzwiller (the Director of Catering) for our first meeting, and it was the first time in all of the wedding hunting that I didn’t feel like a second-class citizen for not needing the largest, most expensive package! He answered all of my ridiculous questions, sat there patiently while I looked through my wedding binder to make sure I didn’t miss anything. He was so helpful, I finally knew we had found the right space (and the right staff) for our special day.
We had a lot of things that made our wedding unique, and therefore, a bit high maintenance. It was a rainbow wedding, so I needed 7 different colors for my chair ties. I had bookmarks for seating cards, so I needed 2 tables to fit them all...the list goes on and on. Yet, despite all of our special requests and labor intensive extra jobs, John never stopped listening when I talked about my vision. Emails were always promptly answered, and it was simple to make payments, set up a room block, make changes...etc.
My wedding was so beautiful and unique. It would not have been as wonderful as I had imagined had I gone anywhere else. The Claremont Doubletree and John Guzwiller exceeded all of my expectations. I cannot even begin to count how many guests told me that the food was the best they had ever had at at wedding, or the guests that told me it was simply the best food they had ever had. All of the rooms were spotless, the staff was friendly, and my guests felt like they were being taken care of!
My day went smoothly and everything was GORGEOUS! I cannot stress enough how outstanding my wedding experience was with the Claremont Doubltree. I cannot even imagine what it would have been like in another venue. I was wowed at every step- estimate to wedding day. How many brides can really say they have no regrets? I can! -
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Briana Sent on 12/21/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
John was fabulous! He took care of our entire event. We purchased the outdoor patio for our cocktail hour and when the weather got gloomy he asked us if we wanted to move it into the other ballroom just in case the rain decides to hit. He was fabulous to work with- he fixed issues that I had caught. It is a put pricey but totally worth it. The doubletree cookies are a special treat. You can't go wrong by having your reception at the doubletree :)John was fabulous! He took care of our entire event. We purchased the outdoor patio for our cocktail hour and when the weather got gloomy he asked us if we wanted to move it into the other ballroom just in case the rain decides to hit. He was fabulous to work with- he fixed issues that I had caught. It is a put pricey but totally worth it. The doubletree cookies are a special treat. You can't go wrong by having your reception at the doubletree :) -
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Jennifer Sent on 11/18/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Working with John was such a pleasure. He was friendly from the start and did everything to make the event tailored to our needs. He worked closely with the chef to create an amazing menu, he made sure everything ran smoothly, and the set up was amazing. His availability, helpfulness, and customer service were so great. Our wedding turned out to be so much more than I ever imagined. Thanks!Working with John was such a pleasure. He was friendly from the start and did everything to make the event tailored to our needs. He worked closely with the chef to create an amazing menu, he made sure everything ran smoothly, and the set up was amazing. His availability, helpfulness, and customer service were so great. Our wedding turned out to be so much more than I ever imagined. Thanks! -
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Tricia Sent on 10/17/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The Doubletree staff led by John did an amazing job for our wedding. The food was wonderful and the venue was the perfect setting for our special day.The Doubletree staff led by John did an amazing job for our wedding. The food was wonderful and the venue was the perfect setting for our special day. -
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Robby Sent on 08/25/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
If I could give John 10 stars I would. He made everything perfect. He responded extremely quick to any and all questions we had. Made minor suggestions along the way that were right on the mark. I don't trust many people but I trusted him and I'm so thankful I did. If your looking for this type of a venue I wouldn't look any farther than John and his staff at the Doubletree in Claremont!If I could give John 10 stars I would. He made everything perfect. He responded extremely quick to any and all questions we had. Made minor suggestions along the way that were right on the mark. I don't trust many people but I trusted him and I'm so thankful I did. If your looking for this type of a venue I wouldn't look any farther than John and his staff at the Doubletree in Claremont! -
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Whitney Sent on 07/04/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We had our June 2013 wedding at the DoubleTree and it was truly amazing. The main reason is John, their Director of Catering. He's was absolutely the reason everything was so easy. He was incredibly responsive and detail oriented. We never had one minute of worry that something wouldn't be exactly as we wanted it. Food was good, cake was beautiful and tasty (you can go through their bakeries, which I would suggest).
The space is beautiful and well kept. A large portion of our guests were out of town and they had nothing but good things about their rooms. As we were the bride and groom, we had a wedding suite that was absolutely beautiful. We totally recommend this venue, you can't beat the value for the amazing service you get.We had our June 2013 wedding at the DoubleTree and it was truly amazing. The main reason is John, their Director of Catering. He's was absolutely the reason everything was so easy. He was incredibly responsive and detail oriented. We never had one minute of worry that something wouldn't be exactly as we wanted it. Food was good, cake was beautiful and tasty (you can go through their bakeries, which I would suggest).
The space is beautiful and well kept. A large portion of our guests were out of town and they had nothing but good things about their rooms. As we were the bride and groom, we had a wedding suite that was absolutely beautiful. We totally recommend this venue, you can't beat the value for the amazing service you get. -
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Madalyn Sent on 06/22/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My wedding was absolutely FLAWLESS!! I couldn't be more happy with the services, it was classy and elegant I had an amazing time and so did all of my guests. The food was great and the tables were gorgeous, I couldn't have been any happier! It was definitely a night I wish to relive over and over, thank you John & the Double Tree staff for making our wedding fabulous!
Also highly recommend:
Holly Chavez for wedding/event coordination she is excellent!
Carols secret garden for floral she did an amazing job!
Enchanted portraiture, my pictures are fabulous!
Cucamonga cakery was great cake was one of a kind and so yummy!
Entertainment Express was my DJ/MC they ran the show error free! They were perfect!My wedding was absolutely FLAWLESS!! I couldn't be more happy with the services, it was classy and elegant I had an amazing time and so did all of my guests. The food was great and the tables were gorgeous, I couldn't have been any happier! It was definitely a night I wish to relive over and over, thank you John & the Double Tree staff for making our wedding fabulous!
Also highly recommend:
Holly Chavez for wedding/event coordination she is excellent!
Carols secret garden for floral she did an amazing job!
Enchanted portraiture, my pictures are fabulous!
Cucamonga cakery was great cake was one of a kind and so yummy!
Entertainment Express was my DJ/MC they ran the show error free! They were perfect! -
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Elaine Sent on 06/05/20135 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I can't even begin to describe how amazing this venue is. It really is a diamond in the rough! The catering director, John Gutzwiller, was so amazing that words can't even describe just how great he is. John was super helpful throughout the planning process and was always, always responsive to anything that we needed or had questions about. We absolutely loved everything about the venue and all its staff. The staff was so helpful and was always checking in on us to make sure we were okay. If you are looking for a good venue to get married at, this is a great one: wonderful staff, good food with huge portions, and a beautiful location.I can't even begin to describe how amazing this venue is. It really is a diamond in the rough! The catering director, John Gutzwiller, was so amazing that words can't even describe just how great he is. John was super helpful throughout the planning process and was always, always responsive to anything that we needed or had questions about. We absolutely loved everything about the venue and all its staff. The staff was so helpful and was always checking in on us to make sure we were okay. If you are looking for a good venue to get married at, this is a great one: wonderful staff, good food with huge portions, and a beautiful location. -
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Mary Sent on 10/11/20125 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our event was flawless. John Gutzwiller is a coordinator extraordinaire. We had some rather unusual circumstances, and he handle them all with experience, finesse, and humor. In fact, the whole staff was professional and friendly.
I would highly recommend The DoubleTree, Claremont for your next event. I promise, you won't be disappointed.
Mary Nystrom
Our event was flawless. John Gutzwiller is a coordinator extraordinaire. We had some rather unusual circumstances, and he handle them all with experience, finesse, and humor. In fact, the whole staff was professional and friendly.
I would highly recommend The DoubleTree, Claremont for your next event. I promise, you won't be disappointed.
Mary Nystrom
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Quality of service
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