DMI Limousine & Trolley Services Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
11 Reviews
92% recommend it
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![Kristina]()
Kristina M. Sent on 06/29/2021Dan the Trolley Man!
Dan was our Trolley driver and was incredible! Working with DMI was fantastic and they were flexible with us as we changed dates 4 times with COVID! Our trolley arrived on time and was flexible on the day of with a rain plan in case we changed the order of things. Dan played great music and our guests just kept telling us how impressed they were with the trolley driver! The trolley had AC- you want it in the summer, trust me, and we stocked a cooler on it with drinks and water. Book DMI! You won't regret it! -
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![Stephanie]()
Stephanie Sent on 09/08/2012I was so excited to be able to book a Trolley for my big day!!! They showed up on time, ready to go anywhere we asked. The driver was awesome!!! The trolley really set the tone for the rest of the day!!! FUN!!!! Great photo opportunities and an extremely memorable experience that you will never forget!!! -
![Kaitlyn]()
Kaitlyn Sent on 09/03/2010Instead of a Limo, my now husband and I wanted something different. We booked with DMI and used their 36 person Trolley! It was perfect. We had 22 people on the trolley and we all had more than enough room. Some of our favorite pictures, are of us and our wedding party on or around the trolley! They were very easy to work with and extremely professional. I would suggest DMI to any bride and groom.
The only thing that we should have thought of, was to buy a tape adaptor for an Ipod. -
User1300303 Sent on 08/24/2013We wanted a 'trolley' for our event to ride around in which lead us to DMI. They were very helpful on the phone and their prices were competitive. The trolley showed up and was Perfect. The driver was very friendly and in a great mood all afternoon (even though the pictures in the church took a lot longer than we anticipated). He took us to where we wanted to go and seemed to enjoy having us as passengers. The equipment was clean and in good condition and our whole wedding party had a great time! -
User2443613 Sent on 11/25/2015The trolley was great - we rented the 27 seater for our November Wedding in Milwaukee. Our driver arrived on time, and did a great job driving us around the sights, and playing fun music to keep our wedding party and family members entertained. The only thing that would have made the service better is if we had some form of email contact with them to keep our details straight. All of our interactions with DMI was via phone. While they were very much on top of everything, we did have some added stress not being able to confirm our details via email. -
User1279159 Sent on 08/09/2013Unfortunately, I had a terrible experience with DMI. The day of the wedding (Jun ‘13) the trolley broke down and could not pick the wedding party up (fyi - we had 3 hours of down time between ceremony and reception and hired the photog for extra hours so she could take pics on trolley). After my planner spent WAY too much time arguing with the DMI owner on the phone, he FINALLY agreed to pay for the replacement transportation (a hotel shuttle bus that my day-of planner found last minute – imagine trying to find transportation for 20 people on a Saturday in June!).
So we were disappointed that day but the real frustration came from when I called DMI to talk about what happened after the wedding and tried to get our deposit back. The owner was super argumentative. He told me I was lucky I got transportation that day at all and that he could have just left me there and refunded the deposit on Monday – and that would have totally been within his legal rights to do so. He went in circles about how expensive it would be to repair the trolley like I broke the thing. He said I didn’t appreciate everything he did for me that day and that some things in life you can’t control, like the weather, or whether or not your wedding transportation shows up.
So He did pay for our back up transportation ($475) but kept our deposit ($400) so he was out $75 that day. I suggested he refund the $400 deposit and thought he would at least meet me in the middle – especially since we had to skip the trolley photos – no dice. No negotiation at all – he was adamant that he had gone above and beyond for me.
So, LONG review, but this was the only vendor I was disappointed with that day and I promised myself I would write a review about DMI. I think it’s important for people to know how companies handle situations when things go wrong, not just when things go right – In my opinion, that’s what makes a business’ reputation good or bad. Ammi right?
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