Diamonds Direct Crabtree Reviews

Reviews

• Kyle Sent on 03/04/2021
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  Stellar Experience!

  I purchased a 1.03 carat H color VS2 diamond ring with a matching channel set diamond band from a local pawn shop. I contacted Elad at Diamonds Direct Raleigh via the Diamonds Direct website about coming in for an inspection of the diamond. After carefully unsetting the diamond and viewing with a microscope, he detected a small chip in the girdle of the diamond. Instead of having to get the diamond re-polished which would have taken more time than I had before I wanted to propose and have lost precious carat weight. Elad was able to exchange my diamond for a 1.00 carat H color SI1 diamond. He had it set within 4 weeks in a beautiful Sylvie ring-... Read more

  I purchased a 1.03 carat H color VS2 diamond ring with a matching channel set diamond band from a local pawn shop. I contacted Elad at Diamonds Direct Raleigh via the Diamonds Direct website about coming in for an inspection of the diamond. After carefully unsetting the diamond and viewing with a microscope, he detected a small chip in the girdle of the diamond. Instead of having to get the diamond re-polished which would have taken more time than I had before I wanted to propose and have lost precious carat weight. Elad was able to exchange my diamond for a 1.00 carat H color SI1 diamond. He had it set within 4 weeks in a beautiful Sylvie ring- SY904. Elad was very fair in what I paid for this ring. Unfortunately, the diamond was improperly set by the onsite jeweler. There was a 2mm prong length discrepancy on two of the prongs…Elad and the vice president, Lev, went out of their way to get issue fixed very quickly and correctly for me despite the issue being beyond the skill set of the onsite jeweler. Elad sent the ring to an expert jeweler contact he had in New York. After receiving the ring back, he overnighted the ring to me via FedEx in Western NC in time for me to propose on Christmas. My now fiancé was very impressed with the ring. For this experience alone, I would give Elad and Diamonds Direct Raleigh 5/5 stars.
  
  As I mentioned, at the pawn shop I purchased a diamond band with the engagement ring. The ring set was soldered together. Diamonds Direct unsoldered the bands for me. Unfortunately, as the wedding band was channel set and original size 7, there was no way to size the ring to 5.25, my fiancé’s ring size, without significant risk of losing diamonds in the long term. Elad was able to have a very similar, custom ring created using 3d design software that was able to use the 8 VS2 diamonds in my original wedding band. He then refined the design based on the feedback of my fiancé and myself. Wax cast of the original ring and updated design were provided before ordering the ring. The cost of this band was very competitive with similar bands sold by online retailers. However, this band was custom and much higher quality as it included the VS2 diamonds I had from the original band.
  
  My last purchase was a wedding band of similar style to my fiancé’s wedding band. I was headed to Diamond’s Direct to pick up the wedding band for my fiancé the day I ordered my band. Elad stayed behind for 5 minutes to briefly speak with me despite needing to head home to help his wife take care of their sick child. He got his colleague Prem to help my fiancé as she tried on her wedding band. Prem also assisted me as I ordered by wedding band. I selected RECF518516W from Benchmark. Prem ordered the ring for me. He matched the pricing I had found from an online competitor. I selected RECF78022SCC as the free ring that Benchmark offers all customers purchasing dress rings.
  
  In summary, Diamonds Direct Raleigh is likely the best “in-person” jewelry store in the Triangle Area-Raleigh, Durham, Chapel Hill. All pricing was extremely competitive. Pricing was better than every store I visited in the Triangle Area. Pricing was also in-line with online competitors. I advise buying in-person at Diamonds Direct Raleigh for the Diamonds Direct buying experience that includes complimentary cleaning, resizing, rhodium plating, etc. Also, every employee was incredibly thoughtful and genuinely cared about my diamond buying/ring buying experience. Even when I had the issue with the engagement ring, it was promptly taken care of by the Diamonds Direct. This would not have been the case with an online retailer. The Diamonds Direct team is truly like a big family. Even when Elad wasn’t available other managers willingly stepped up to help me. However, when you stop by, make sure to ask for Elad!
  
• Christina Sent on 04/30/2020
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  I couldn't have asked for a better experience

  The team has been fantastic! Tessa was amazing to work with and even with COVID going on, I was successful in starting the process of a custom ring for my fiancee'. Because the site is closed, Oren worked through everything possible via phone with me until i had to pick out the stone in person. I was going back and forth between a stone and diamond and so glad i went this route. When finally meeting in person, we met outside the facility since workers were inside to avoid contact. Oren made the process quick, painless and perfect. I couldn't have asked for a better experience and they have officially made new customers for life.

  The team has been fantastic! Tessa was amazing to work with and even with COVID going on, I was successful in starting the process of a custom ring for my fiancee'. Because the site is closed, Oren worked through everything possible via phone with me until i had to pick out the stone in person. I was going back and forth between a stone and diamond and so glad i went this route. When finally meeting in person, we met outside the facility since workers were inside to avoid contact. Oren made the process quick, painless and perfect. I couldn't have asked for a better experience and they have officially made new customers for life.
• Brooke Sent on 11/10/2019
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  Tina at Diamonds Direct

  I was recommended by a friend to ask for Tina at diamonds direct when looking to get an engagement ring. Tina was an excellent recommendation. She helped me pick an amazing engagement ring and further down the line our wedding bands. Tina is a rare person to work with because she not only is great at customer service but you can tell she is knowledgeable and passionate about diamonds. Five stars for Tina at Diamonds Direct Raleigh!

  I was recommended by a friend to ask for Tina at diamonds direct when looking to get an engagement ring. Tina was an excellent recommendation. She helped me pick an amazing engagement ring and further down the line our wedding bands. Tina is a rare person to work with because she not only is great at customer service but you can tell she is knowledgeable and passionate about diamonds. Five stars for Tina at Diamonds Direct Raleigh!
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• Alyssa Sent on 10/01/2019
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  Absolutely Amazing!

  We came here to look at engagement rings together, I told my husband to be there was no pressure to buy that day. However, we were so well taken care of by the entire staff, our diamond expert took his time as I debated between the little details that made each ring unique and never rushed us, we decided to buy that day. Having such a great first experience made it a no brainer when it came time to buy our wedding bands.

  We came here to look at engagement rings together, I told my husband to be there was no pressure to buy that day. However, we were so well taken care of by the entire staff, our diamond expert took his time as I debated between the little details that made each ring unique and never rushed us, we decided to buy that day. Having such a great first experience made it a no brainer when it came time to buy our wedding bands.
• Sandra Sent on 04/24/2019
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  Diamonds Direct made it easy and fun!

  When my fiance and I decided to start looking at rings, we figured we would start with Diamonds Direct since they are known for having a huge selection and great reputation, and look other places if we didn’t find what we wanted, or wanted to get additional ideas. I didn’t expect us to purchase my engagement ring that day, but the staff there made everything so fun and easy that we never looked further.
  
  We were immediately handed mimosas and coffee on entering. I would definitely make an appointment on Saturdays since they get very busy- we had one and were taken right away. Eric was our diamond expert and he quickly put us at ease. He... Read more

  When my fiance and I decided to start looking at rings, we figured we would start with Diamonds Direct since they are known for having a huge selection and great reputation, and look other places if we didn’t find what we wanted, or wanted to get additional ideas. I didn’t expect us to purchase my engagement ring that day, but the staff there made everything so fun and easy that we never looked further.
  
  We were immediately handed mimosas and coffee on entering. I would definitely make an appointment on Saturdays since they get very busy- we had one and were taken right away. Eric was our diamond expert and he quickly put us at ease. He took my fiance aside to ask privately about the budget before we got started, which I felt was very considerate. He then looked at the Pinterest board I had made and started pulling rings within our budget and in line with my style. He knew how to go from setting to the next depending on my feedback and it didn’t take long to narrow it down to two designs I loved. When I couldn’t decide he said they could easily combine the elements I loved about each into one custom ring and made sure he understood exactly how I wanted the final design to look. He then taught us all about diamonds and we were able to look at several. I could tell he wasn’t just trying to sell us on what was most expensive- he seemed to genuinely know how we could get the best value for our money.
  
  My fiance ended up ordering the ring that day but he and Eric were sneaky about not telling me how long it would take to come in so my proposal would still have an element of surprise. My fiance later told me that when the ring first came in Eric wasn’t satisfied with it so he made sure it was adjusted until it was perfect. Although I had a good idea of what it would look like, I was still stunned with how beautiful it turned out- definitely my dream ring! We later returned to purchase our wedding rings, which we got a nice discount on as Diamond Direct established customers, and Eric was again super helpful, along with Stephanie and Meg. They were all so excited for us! They helped us pick the perfect band to go with my engagement ring, and my fiance had a ring completely customized from various ideas he had looked at online. Both of the rings came out perfectly and came in plenty of time for our wedding day.
  
  I also used Diamonds Direct to service my great-grandmother’s heirloom aquamarine ring, which was to be my “something old, something blue.” The team there resized the ring and polished out a large dent on the table. The ring looked brand new and was the perfect accessory on my special day. They also cleaned and polished my engagement ring a few days before the wedding so it looked extra sparkly. I love the piece of mind that come with all of their quality guarantees. I will be a life-long customer of Diamonds Direct!
• Tara Sent on 10/30/2018
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  Beautiful!

  We got both my engagement ring and wedding band from diamonds direct at Crabtree and could not be more satisfied with how beautiful they are! Diamonds direct is amazing and I would recommend them to anyone!

  We got both my engagement ring and wedding band from diamonds direct at Crabtree and could not be more satisfied with how beautiful they are! Diamonds direct is amazing and I would recommend them to anyone!
• Joanne Sent on 01/05/2016
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  The service was fabulous when we went back to get my ring re-sized. They always go above and beyond for their customers, and the ring is gorgeous!! I can't wait to go back for years to come!

  The service was fabulous when we went back to get my ring re-sized. They always go above and beyond for their customers, and the ring is gorgeous!! I can't wait to go back for years to come!
• Katie-Ann Sent on 03/28/2014
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  The reason we chose Diamonds Direct to begin with is because they carried Tacori, which is what we were interested in for our wedding rings! We worked with Jodi at Diamonds Direct.
  
  First and foremost, she is awesome and we highly recommend her!
  
  The groom and I went in there to look at some engagement rings together. Of course, we went right to the Tacori section! We loved that the rings are hand crafted in America and quickly narrowed it down to two. Jody also picked out three different diamonds and we looked at each one through a magnifier and simultaneously picked the same one that was our absolutely beautiful! After that I went and... Read more

  The reason we chose Diamonds Direct to begin with is because they carried Tacori, which is what we were interested in for our wedding rings! We worked with Jodi at Diamonds Direct.
  
  First and foremost, she is awesome and we highly recommend her!
  
  The groom and I went in there to look at some engagement rings together. Of course, we went right to the Tacori section! We loved that the rings are hand crafted in America and quickly narrowed it down to two. Jody also picked out three different diamonds and we looked at each one through a magnifier and simultaneously picked the same one that was our absolutely beautiful! After that I went and looked around and he did the rest with Jodi and ultimately picked the most gorgeous ring and my absolute favorite one! I had no idea he actually ordered it that day but about 4 weeks later it was in, he proposed and the rest is history!
  
  Later on in October, the actual designer Tacori himself was there, and we went to look at wedding bands. We met the designer and ordered my groom's band. It came in quickly and Jodi was very responsive with emails, making appointments to meet with her and pick up the rings, etc.
  
  We are so happy we picked Diamonds Direct with Jodi!
• Madison Sent on 09/12/2013
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  The staff goes out of their way to accommodate your needs. Our consultant remembered us by name each time we were in store and worked hard to understand exactly what we were looking for, and then found that in put budget!

  The staff goes out of their way to accommodate your needs. Our consultant remembered us by name each time we were in store and worked hard to understand exactly what we were looking for, and then found that in put budget!
• Danielle Sent on 09/13/2012
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  I could not be more happy with my ring! My fiancé custom ordered the ring and it came out exactly as I wanted it! However, he got the wrong size but when I went in the get it re-sized, they we extremely polite, professional, and receptive to the problem and it was re-sized for free and shipped directly to me! (I also had the option of picking it up, but I live out of town so chose to have it shipped.) The employees have excellent customer service and maintain a professional yet relaxing atmosphere. We went back and got my fiancés band there and will be getting my wedding band there as well. I highly recommend this jeweler!

  I could not be more happy with my ring! My fiancé custom ordered the ring and it came out exactly as I wanted it! However, he got the wrong size but when I went in the get it re-sized, they we extremely polite, professional, and receptive to the problem and it was re-sized for free and shipped directly to me! (I also had the option of picking it up, but I live out of town so chose to have it shipped.) The employees have excellent customer service and maintain a professional yet relaxing atmosphere. We went back and got my fiancés band there and will be getting my wedding band there as well. I highly recommend this jeweler!
• David Sent on 09/04/2012
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  great selection, great prices. we received great help from the salespeople we dealt with, and the staggering amount of rings to choose from was actually a good thing. we found what we both wanted and stayed within our budget.

  great selection, great prices. we received great help from the salespeople we dealt with, and the staggering amount of rings to choose from was actually a good thing. we found what we both wanted and stayed within our budget.
• Christie Sent on 08/22/2012
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  We purchased my engagement ring and our wedding bands at Diamonds Direct Crabtree. The staff at diamonds direct are wonderful, always willing to help out, whether its a payment question over the phone, or a repair that needs to be done. They are always cheerful and happy to help! They will forever be our family jeweler!

  We purchased my engagement ring and our wedding bands at Diamonds Direct Crabtree. The staff at diamonds direct are wonderful, always willing to help out, whether its a payment question over the phone, or a repair that needs to be done. They are always cheerful and happy to help! They will forever be our family jeweler!
• Laura Sent on 05/08/2012
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  Amy with Diamonds Direct was fabulous! She was our sales rep through the entire process. While we had already educated ourselves on diamonds it was nice to shop there because she was able to bring out loose diamonds that we could compare. We were able to choose the diamond that we liked best and have that put into the setting. Their service was far superior to anything that we got at the regular retail jewelry stores in the mall. Not only did we get our wedding bands there but we've also gone back for other gifts. I highly recommend them.

  Amy with Diamonds Direct was fabulous! She was our sales rep through the entire process. While we had already educated ourselves on diamonds it was nice to shop there because she was able to bring out loose diamonds that we could compare. We were able to choose the diamond that we liked best and have that put into the setting. Their service was far superior to anything that we got at the regular retail jewelry stores in the mall. Not only did we get our wedding bands there but we've also gone back for other gifts. I highly recommend them.
• Meghan Sent on 02/04/2012
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  Do not go anywhere else to buy your wedding rings! These folks are amazing! And have continued to be long after my big day!

  Do not go anywhere else to buy your wedding rings! These folks are amazing! And have continued to be long after my big day!
• Mike Sent on 02/23/2022
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  Fantastic experience, above and beyond

  I just got engaged with an absolutely beautiful and stunning ring from Diamonds Direct, solitaire style with an oval diamond. I had specially requested a band that was near identical to my fiancée’s grandmother’s wedding band. They absolutely nailed it!! I worked with Mac and she went above and beyond to make this happen absolutely perfectly. I have a very busy job as a surgeon and she was constantly available to help me coordinate, texting me ideas and pictures, even helped me get an international insurance policy set up so I could pull off the proposal in Costa Rica. Mac was incredible to work with and her customers (and their new engagements) are lucky to have her!

  I just got engaged with an absolutely beautiful and stunning ring from Diamonds Direct, solitaire style with an oval diamond. I had specially requested a band that was near identical to my fiancée’s grandmother’s wedding band. They absolutely nailed it!! I worked with Mac and she went above and beyond to make this happen absolutely perfectly. I have a very busy job as a surgeon and she was constantly available to help me coordinate, texting me ideas and pictures, even helped me get an international insurance policy set up so I could pull off the proposal in Costa Rica. Mac was incredible to work with and her customers (and their new engagements) are lucky to have her!
• Kara Sent on 10/21/2021
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  Highly recommend

  Customer service is impeccable ! No pressure to choose something immediately

  Customer service is impeccable ! No pressure to choose something immediately
• Wally Sent on 10/12/2020
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  Mac was so great & nice. Very knowledgeable. I could have not picked a better Sales Lady. She is a keeper

  I will always buy from Diamonds Direct. No pressure, relaxed atmosphere. Diamonds are high quality.

  I will always buy from Diamonds Direct. No pressure, relaxed atmosphere. Diamonds are high quality.
• Melissa Sent on 10/27/2019
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  Good job!!

  They were very helpful and very professional! Thank you so much for all your help!

  They were very helpful and very professional! Thank you so much for all your help!
• Kim Sent on 10/06/2019
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  Customizable jewelry at great prices

  We were thrilled to find Diamonds Direct after being disappointed with the possibilities at other jewelry stores we'd visited. DD allows you to individually select the setting and diamond for the engagement ring, which we really enjoyed doing. We created a gorgeous ring for a fraction of the cost of what it would have been at one of the larger chain stores. You also get the GIA certification for your diamond without having to send it off for authentication/grading.

  We were thrilled to find Diamonds Direct after being disappointed with the possibilities at other jewelry stores we'd visited. DD allows you to individually select the setting and diamond for the engagement ring, which we really enjoyed doing. We created a gorgeous ring for a fraction of the cost of what it would have been at one of the larger chain stores. You also get the GIA certification for your diamond without having to send it off for authentication/grading.
• Erica Sent on 08/07/2019
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  Best value hands down!

  With the help of Diamonds Direct associates, my husband designed my engagement ring and later my wedding band. Five years later, I allow a jewelry store representative in the mall to “clean” my rings...it effectively buffed off the custom floral engraving and milgrain finish. I was devastated but Roxie put me at ease and promptly made arrangements for the designs to be restored. Two days earlier than expected, I have my rings back as good as new! We already knew the quality and customer service were outstanding, but after this experience we are most definitely Diamonds Direct customers for life.

  With the help of Diamonds Direct associates, my husband designed my engagement ring and later my wedding band. Five years later, I allow a jewelry store representative in the mall to “clean” my rings...it effectively buffed off the custom floral engraving and milgrain finish. I was devastated but Roxie put me at ease and promptly made arrangements for the designs to be restored. Two days earlier than expected, I have my rings back as good as new! We already knew the quality and customer service were outstanding, but after this experience we are most definitely Diamonds Direct customers for life.
• Risa Sent on 06/08/2018
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  The staff is super helpful and friendly and the manager, Brian, will make sure you leave happy no matter what! I was super stressed and needed the ring (which was my third choice!) by the weekend. Brian got me the right ring at the right price sized and ready that day! Thank you Brian!

  The staff is super helpful and friendly and the manager, Brian, will make sure you leave happy no matter what! I was super stressed and needed the ring (which was my third choice!) by the weekend. Brian got me the right ring at the right price sized and ready that day! Thank you Brian!
• Cristie Sent on 03/11/2018
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  We will never buy jewelry from anyone else! My husband and I bought our wedding band from Little Lisa at Diamonds Direct Crabtree 2 years ago. Lisa is brilliant. She was able to quickly find us a matching band, even though we did not buy our engagement ring there. (Which we now regret!) Recently my engagement ring became damaged, but I was not a good jewelry keeper and did not take it in to the other jeweler for its 6 month check up. The service department was patient, knowledgeable, and honest with regards on how to go about repairing my ring. To make a long story short, Little Lisa and manager Brian came to our rescue!! We will always... Read more

  We will never buy jewelry from anyone else! My husband and I bought our wedding band from Little Lisa at Diamonds Direct Crabtree 2 years ago. Lisa is brilliant. She was able to quickly find us a matching band, even though we did not buy our engagement ring there. (Which we now regret!) Recently my engagement ring became damaged, but I was not a good jewelry keeper and did not take it in to the other jeweler for its 6 month check up. The service department was patient, knowledgeable, and honest with regards on how to go about repairing my ring. To make a long story short, Little Lisa and manager Brian came to our rescue!! We will always go back to Diamonds Direct Crabtree! Their service and quality in workmanship are impeccable! I highly recommend going to see Little Lisa and Brian for all your jewelry needs!
• Stephanie Sent on 03/08/2018
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  I have had nothing but great experiences with Diamonds Direct! Working with Lisa "little" Johnson has been wonderful! I went to DD under the impression I was going to get my engagement band (tension setting) resized, when I was shocked to find out that the designer of my band "Gelin Abaci" had gone out of business and was no longer excepting repairs :( As you can imagine, I was devastated by this news. Here I was feeling overwhelmed and had no idea what to do next. Thankfully, I was assigned Lisa to help and she did a fabulous job. Lisa was extremely patient with me and understood my concerns. Lisa and I set up a couple of meetings to... Read more

  I have had nothing but great experiences with Diamonds Direct! Working with Lisa "little" Johnson has been wonderful! I went to DD under the impression I was going to get my engagement band (tension setting) resized, when I was shocked to find out that the designer of my band "Gelin Abaci" had gone out of business and was no longer excepting repairs :( As you can imagine, I was devastated by this news. Here I was feeling overwhelmed and had no idea what to do next. Thankfully, I was assigned Lisa to help and she did a fabulous job. Lisa was extremely patient with me and understood my concerns. Lisa and I set up a couple of meetings to go over what my options were and she referred me to the best custom designer DD uses. In no time, my band was sent off to be repurposed at a reasonable price. Lisa helped to turn a bad situation into something manageable and exciting! I highly recommend her.. Lisa is great to work with and very attentive to your needs. If you plan on using DD, please ask for "Little" Lisa because she is the BEST!!!
• Edan Sent on 12/02/2017
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  Diamonds Direct Crabtree is exceptionally fair when it comes to pricing, but more importantly everyone that works there is genuinely interested in making sure you are happy and well taken care of. They aren't pushy and never try to make you buy something you don't want to. I without hesitation would recommend a million times over Diamonds Direct in Crabtree. Thank you so sincerely for taking good care of my fiance and I.

  Diamonds Direct Crabtree is exceptionally fair when it comes to pricing, but more importantly everyone that works there is genuinely interested in making sure you are happy and well taken care of. They aren't pushy and never try to make you buy something you don't want to. I without hesitation would recommend a million times over Diamonds Direct in Crabtree. Thank you so sincerely for taking good care of my fiance and I.
• Sarah Sent on 11/09/2017
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  Lisa Johnson, "Little Lisa," is absolutely an angel!! Everyone at Diamonds Direct is great, and super helpful, but we went back to Lisa every time we came into the store. We saw her three times over the course of a year, and third time was the charm (as far as actually purchasing a ring).
  
  Lisa really took the time to listen to us and our concerns about finding the perfect ring for a great price- something I wanted without breaking my man's bank and going over his budget. The quality and the selection you also find at DD is incomparable and unbeatable!! Every where else I looked- Reeds, Kay's, Zales, (though I already knew we would go with... Read more

  Lisa Johnson, "Little Lisa," is absolutely an angel!! Everyone at Diamonds Direct is great, and super helpful, but we went back to Lisa every time we came into the store. We saw her three times over the course of a year, and third time was the charm (as far as actually purchasing a ring).
  
  Lisa really took the time to listen to us and our concerns about finding the perfect ring for a great price- something I wanted without breaking my man's bank and going over his budget. The quality and the selection you also find at DD is incomparable and unbeatable!! Every where else I looked- Reeds, Kay's, Zales, (though I already knew we would go with Diamonds Direct, I still surveyed other stores)- they had cookie cutter rings, and nothing really unique.
  
  Lisa helped us pick out the perfect ring and was extremely patient with all of our questions, and indecisiveness. She was also very invested in us and our relationship- took the time to read/understand us, educate us about diamonds and industry, and all of the different qualities and brands. We ended up going with a vintage, and very unique Simon G. I kept getting distracted and looking at other rings (Who wouldn't??? They're all gorgeous!) but she pointed out that I kept gravitating back to the same one, and she noticed that I had a very different reaction to that one when I first tried it on than any other diamond and ring.
  
  We couldn't have asked for a better experience in picking out something so special for us, and I can't say enough good things about the staff there, especially Lisa! We will be Diamonds Direct customers for life, and will always go back to Lisa Johnson. A huge thank you to her and the Diamonds Direct team!!

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