Diamond Vault of Troy Reviews
Reviews
5.0 out of 5 rating
5.0 out of 5 rating
40 Reviews
100% recommend it
Awards
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![Kathryn]()
Kathryn P. Sent on 06/30/2022Best Jeweler!
Working with Holly for my engagement and wedding rings and has been so much fun, and resulted in gorgeous pieces that will last a lifetime. Holly is so professional and kind, and such a pleasure to work with - she has such creative ideas, never pressures you, is always open to your feedback, and her designs are always stunning. We had several meetings to finalize my wedding band design, and they always worked to accommodate our needs and what we wanted to see. The whole Diamond Vault team works hard to make sure you have an incredible experience and final product. 10000/10 recommend them! -
![Gabriella]()
Gabriella D. Sent on 08/12/2021Custom is the way to go!
When I started my search there were a lot of online companies that had something similar to what we were looking for. I was referred to The Diamond Vault by a friend and we were so glad we did!!! We designed a custom ring for my Husband. We were involved from start to finish with the entire process. We got to see and try on the cast before it was made. This made the process so much more personal and knowing that you can contact a person to help you execute your vision was amazing! Holly was absolutely wonderful! We had already purchased another piece and will be back for more! They are THE JEWELER to go to! -
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Brandon S. Sent on 09/19/2020
Holly is amazing
Great customer service. Holly is who worked with us and she was awesome! Always feel welcomed here.Diamond Vault of Troy's reply:
Heidi,
Thank you so much for your kind words! It was our pleasure to help you with you special day.
Diamond Vault of Troy Team -
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![Sylvia]()
Sylvia D. Sent on 06/07/2019A Memorable Experience
Randy is amazing and the team at the Diamond Vault are amazing! I never felt like I we were being sold or pressured into making anything other than an informed and educated decision about my ring. My fiancé allowed me to select my ring (he's so wonderful) and Randy made sure we understood diamonds, cut, clarity, quality, origins and more. The settings were unique and my final diamond selection looks amazing. Thank you Diamond Vault for making this experience one I hope to remember for years to come! -
![Ana]()
Ana Y. Sent on 03/01/2019Will never go anywhere else for jewelry!
Review written by my husband:
Before we came to Diamond Vault we had worked with a big chain jewelry store to try and design my wife’s engagement ring and wedding band. We didn’t even get through the process for the engagement ring and I knew they were never going to understand what we wanted. Diamond Vault was recommended to us by my wife’s coworker, who couldn’t have been happier with the work they had done on her ring. We went in with high hopes and they were surpassed. Going in to see Randy was like visiting a friend. He is a true professional that will do whatever it takes to make your vision come to life while sharing his expertise to make sure that your ring will last as long as your marriage. You’d think that such great quality of manufacture and service would come at an equally great price, but the rings ended up being more affordable than it would have at the chain jeweler. My wife’s rings turned out so perfect I know I will be back to create even more custom creations with Randy and the rest of the team at Diamond Vault of Troy. -
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![FutureMrsWalton]()
Kristine Sent on 09/24/2015I have to say that I have never been happier with a vendor. My fiancé bought my engagement ring from Diamond Vault. He created my engagement ring with the help of Diamond Vault. They created a mold of my ring for my fiancé to approve it. I was so happy with it, that we went back for both of our wedding bands. Since my engagement ring was custom made, they had to custom make my band to go along with it. Their service is very fast! -
User1222241 Sent on 06/30/2013Tim is AMAZING and his staff is wonderful, go to them, you won't regret it and you'll LOVE your diamond! -
User1627946 Sent on 05/21/2014Do not assume you can only afford a department store or big box store ring. That is a mistake. Their prices look cheaper but they are charging you more for cheap, low quality stones. We got a gorgeous engagement ring with Peter John at Diamond Vault of Troy for a fabulous price we would never have gotten anywhere else, and NOBODY can compete with the service. Cleaning, rhodium dipping, prong checks, resizing—free, whenever I want. I’ve had it sized two or three times for free. He gave us my wedding band at an amazing price much lower than what was marked, and set up an account with a different supplier when they did not carry the wedding band my husband wanted and got it for him at less than half the price of another local jeweler. He keeps you in the system and reminds your husband about birthdays and anniversaries—“I keep my grooms out of trouble.” Peter John TAKES CARE of you, and the relationship is forever, it doesn’t just end when you walk out of the store with the rings. If you have a problem, he will fix it, and EVERY aspect of your wedding jeweler will be absolute perfection, no exceptions. We had found my husband’s ring at a reasonable price at another jeweler but asked Peter John to find it for us himself because we trust him completely and because he is somebody that is worth working with whenever you can, and he found it and got us a great price. If you go with anyone but Peter John, you are making a mistake! Make sure you call and make an appointment and MAKE SURE it’s with Peter John! You won’t be disappointed.
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![itsjustkathleen]()
Kathleen Sent on 07/18/2014My husband knows the owner, and has seen the rings done from the Diamond Vault. If you haven't, go in there, and check them out for yourself.
Like many men, my husband had no knowledge of diamonds, bands, etc. Randy explained all about the cut, color, etc. on the diamonds, and provided suggestions of rings based on what my husband was looking for.
I get compliments on my ring all of the time, and am proud to tell people where it came from.
All of the diamonds are hand chosen by the owner, and the molds are also handmade.
The office is unlike any other jewelry place you've been to. You don't walk up to a huge glass display at mall, you walk into a intimate office setting, where you're greeted by a knowledgeable employee.
We have referred so many of our friends to this place, and every person has been beyond impressed by the entire experience.
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