diamond limousine and tuxedos Reviews

Reviews

• Kimberly Sent on 09/10/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I have officially booked Diamond Limousine for my Wedding Day! I was just a Bridesmaid on 09/05/2015, and the Bride used this company as well, she booked the Chrysler 300, and as a surprise they sent her the Hummer Limo which was awesome! The limo was immaculate, drove as smooth as ever, and the bottle of champagne definitely helped us relax and have even more fun! After the awesome experience I had with them at my best friend's wedding, I knew I just had to have them as well! I personally booked the 2014 Chrysler 300 10 Passenger limo and I got it for an amazing price! Ask for either Lucy or Erica, they will help make your reservation, they were great with me :)

  I have officially booked Diamond Limousine for my Wedding Day! I was just a Bridesmaid on 09/05/2015, and the Bride used this company as well, she booked the Chrysler 300, and as a surprise they sent her the Hummer Limo which was awesome! The limo was immaculate, drove as smooth as ever, and the bottle of champagne definitely helped us relax and have even more fun! After the awesome experience I had with them at my best friend's wedding, I knew I just had to have them as well! I personally booked the 2014 Chrysler 300 10 Passenger limo and I got it for an amazing price! Ask for either Lucy or Erica, they will help make your reservation, they were great with me :)
• 
  User2196673 Sent on 06/25/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I used Diamond Limousine for my daughter's engagement. I had booked a Chrysler 300 and a Porsche Cayenne was sent instead. What an amazing surprise. The limousine was on time, clean and immaculate. The driver was friendly and professional. I have used limousines all over the world. This is what you want when you make a booking. Getting more for your money with a smile. I have already booked them for my daughter's wedding.

  I used Diamond Limousine for my daughter's engagement. I had booked a Chrysler 300 and a Porsche Cayenne was sent instead. What an amazing surprise. The limousine was on time, clean and immaculate. The driver was friendly and professional. I have used limousines all over the world. This is what you want when you make a booking. Getting more for your money with a smile. I have already booked them for my daughter's wedding.
• J Sent on 11/13/2009
  4.6 out of 5 rating

  4.6
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Overall very professional and accomodating. The window in the limo was not working and impossible for anyone to sit in the back because it was freezing. The driver never came to pick us up after the wedding (which was given free of charge but still part of the deal). When we complained the next day they agreed to drive us to the airport for honeymoon which was great. I would recommend.

  Overall very professional and accomodating. The window in the limo was not working and impossible for anyone to sit in the back because it was freezing. The driver never came to pick us up after the wedding (which was given free of charge but still part of the deal). When we complained the next day they agreed to drive us to the airport for honeymoon which was great. I would recommend.
Are you interested?
Send a message
• 
  User2325480 Sent on 09/20/2015
  4.5 out of 5 rating

  4.5
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    3.5 out of 5 rating
    3.5
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  we booked diamond limo for our wedding and were very happy with the service. lucy and her brother were a great team of people to surround us on our wedding. there were professional, fun, and very accommodating. we booked the galaxy bus and bentley. the bus and the car were top of the line. our bridal party loved the bus. this company honestly has everything top of the line and the best assortment of vehicles for your day! honestly!

  we booked diamond limo for our wedding and were very happy with the service. lucy and her brother were a great team of people to surround us on our wedding. there were professional, fun, and very accommodating. we booked the galaxy bus and bentley. the bus and the car were top of the line. our bridal party loved the bus. this company honestly has everything top of the line and the best assortment of vehicles for your day! honestly!
• Mary H. Sent on 12/08/2009
  4.5 out of 5 rating

  4.5
  • Quality of service
    3.5 out of 5 rating
    3.5
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.5 out of 5 rating
    4.5

  I loved their limos. They were all so nice.

  I loved their limos. They were all so nice.
• Greta Sent on 09/06/2011
  3.8 out of 5 rating

  3.8
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    3.5 out of 5 rating
    3.5

  Overall we had a positive experience with Dominic at Diamond Limo and Tuxedos. They provided us with the services they promised, and were available whenever we had questions. Great variety and environment. We took three limos and tuxedos from Dom.
  
  Just be sure to ask for good drivers. The driver that took our family, wasn't thankful for the tip, even though Dom made it clear that gratuity was included in the price, and anything that we choose to give to the driver would be extra.
  Also, the driver that took us home the second day with our bridal party thought he was in NASCAR driver, and was flying to get us to our destination....which i guess isnt always bad thing :). Overall we would use them again for other occasions, just be sure that you ask Dom to give good drivers and he will make it happen.
  
  THANK YOU!

  Overall we had a positive experience with Dominic at Diamond Limo and Tuxedos. They provided us with the services they promised, and were available whenever we had questions. Great variety and environment. We took three limos and tuxedos from Dom.
  
  Just be sure to ask for good drivers. The driver that took our family, wasn't thankful for the tip, even though Dom made it clear that gratuity was included in the price, and anything that we choose to give to the driver would be extra.
  Also, the driver that took us home the second day with our bridal party thought he was in NASCAR driver, and was flying to get us to our destination....which i guess isnt always bad thing :). Overall we would use them again for other occasions, just be sure that you ask Dom to give good drivers and he will make it happen.
  
  THANK YOU!
• Cathryn L. Sent on 06/25/2019
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Unprofessional and unreasonable

  Run away from this company as fast as you can !!!!
  I am surprised this limousine company is still in business. They were very nice and professional when we called to book the limo for my daughter’s prom, even called to confirm the night before and asked for the balance to be paid in cash.
  On the day of the prom no car showed up, when I called I was told that they emailed us earlier that day that the limo will not be coming. The email came in at 3:54 pm on the day of the prom.... 6 minutes before the car was suppose to be at my place.
  When I pointed that out to the the girl on the phone she got rude, told me that they let a prior party extend the time and keep the car. I had 10 kids with no limousine.
  Still waiting for the money to be refunded to me.
  Advice for anyone who is looking for limousine....save yourself an aggravation and run away from this company

  Run away from this company as fast as you can !!!!
  I am surprised this limousine company is still in business. They were very nice and professional when we called to book the limo for my daughter’s prom, even called to confirm the night before and asked for the balance to be paid in cash.
  On the day of the prom no car showed up, when I called I was told that they emailed us earlier that day that the limo will not be coming. The email came in at 3:54 pm on the day of the prom.... 6 minutes before the car was suppose to be at my place.
  When I pointed that out to the the girl on the phone she got rude, told me that they let a prior party extend the time and keep the car. I had 10 kids with no limousine.
  Still waiting for the money to be refunded to me.
  Advice for anyone who is looking for limousine....save yourself an aggravation and run away from this company
• 
  User1493275 Sent on 01/03/2014
  0.6 out of 5 rating

  0.6
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    0.5 out of 5 rating
    0.5

  COMPLETELY a sham. DO NOT USE THIS COMPANY!!!! they bait and switch on you! I signed and paid for the proche cayenne limo for my wedding day. And after being warned that some companies bait and switch, I had clearly asked them if they ddi this and they said they do not, They made sure its on the contract that they will send you the limo you ask for. So I felt reassured. Sure enough, on the day of the wedding, what pulled up at the church? A beat up old limo that had problems going up a hill in long island! it was a 14 seater and we had 10 people in the car. The engine almost stalled going up the hill and could not travel past 55 miles on the highway. Good luck trying to get your money back if you even think of considering them!

  COMPLETELY a sham. DO NOT USE THIS COMPANY!!!! they bait and switch on you! I signed and paid for the proche cayenne limo for my wedding day. And after being warned that some companies bait and switch, I had clearly asked them if they ddi this and they said they do not, They made sure its on the contract that they will send you the limo you ask for. So I felt reassured. Sure enough, on the day of the wedding, what pulled up at the church? A beat up old limo that had problems going up a hill in long island! it was a 14 seater and we had 10 people in the car. The engine almost stalled going up the hill and could not travel past 55 miles on the highway. Good luck trying to get your money back if you even think of considering them!
• Michael Sent on 08/16/2011
  0.6 out of 5 rating

  0.6
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Cannot recommend this service!
  
  To start, I booked the limo a month short of the wedding as an upgraded limo was not initially in our budget, however I wanted to surprise my wife by getting her the limo she wanted - a Stretch Range Rover. When calling various Limo services, I found that they were reasonable, but again one of the only services that had a Range Rover in such short notice. The Customer service was decent in keeping me updated, however my grading is only on what was received the day of the wedding.
  
  The morning of the wedding I received a phone call that the range rover would not be available due to car issues, so I was given an Escalade. Due to other pre-wedding issues my wife was not able to make it to the church on time. Already rushing, my wife, her bridal party, both our mothers and my 7 month old niece arrived to the car with the driver unwilling to budge and his hand out. Once paid the driver took his time triple counting the funds and gladly pointed to my mother on where to put the bags... and advised that tip was not included within the funds he had already received (in the agreement it clearly states that gratuities are included within the service charge and any additional tips are at the discretion of the clients).
  
  Once the Church Ceremony was done, the driver approached me to let me know that we were to go over our agreed time limit, which he gladly drove a longer route to ensure we were 15 minutes past. We basically took no post ceremony photos in the NYC. The ride to Jersey City was infuriating as the AC Unit in the truck was not working where the passengers sat. Surprisingly, the driver did not pull over to check why it was not working. However, once at the reception hall, he did make us aware that his AC unit in the front was working just fine. Oh and yes the driver confronted us for a tip...
  
  I have still not heard a response after filing a complaint.
  

  Cannot recommend this service!
  
  To start, I booked the limo a month short of the wedding as an upgraded limo was not initially in our budget, however I wanted to surprise my wife by getting her the limo she wanted - a Stretch Range Rover. When calling various Limo services, I found that they were reasonable, but again one of the only services that had a Range Rover in such short notice. The Customer service was decent in keeping me updated, however my grading is only on what was received the day of the wedding.
  
  The morning of the wedding I received a phone call that the range rover would not be available due to car issues, so I was given an Escalade. Due to other pre-wedding issues my wife was not able to make it to the church on time. Already rushing, my wife, her bridal party, both our mothers and my 7 month old niece arrived to the car with the driver unwilling to budge and his hand out. Once paid the driver took his time triple counting the funds and gladly pointed to my mother on where to put the bags... and advised that tip was not included within the funds he had already received (in the agreement it clearly states that gratuities are included within the service charge and any additional tips are at the discretion of the clients).
  
  Once the Church Ceremony was done, the driver approached me to let me know that we were to go over our agreed time limit, which he gladly drove a longer route to ensure we were 15 minutes past. We basically took no post ceremony photos in the NYC. The ride to Jersey City was infuriating as the AC Unit in the truck was not working where the passengers sat. Surprisingly, the driver did not pull over to check why it was not working. However, once at the reception hall, he did make us aware that his AC unit in the front was working just fine. Oh and yes the driver confronted us for a tip...
  
  I have still not heard a response after filing a complaint.
  
• Eduard Sent on 06/17/2017
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  I have had the worst experience with this company by far. They did not work with me at all for the one most important day any person would have. On my wedding day, they double booked my limo and threw my stress level to the highest. Furthermore, they were hired and paid for in full in advance to pick my wife and myself after the wedding party to take us to our hotel, but they never picked me up. I waited close to an hour at the wedding hall and received no courtesy phone calls. I ended up taking my wife home in a cab. Now which bride would feel like she is being treated like a princess on the day she looked forward all her life? I recommend this company to nobody and will not use their services ever again. They did not even accommodate me nor did they try to be understandable about their mess up. absolutely the worst business ive dealt with.

  I have had the worst experience with this company by far. They did not work with me at all for the one most important day any person would have. On my wedding day, they double booked my limo and threw my stress level to the highest. Furthermore, they were hired and paid for in full in advance to pick my wife and myself after the wedding party to take us to our hotel, but they never picked me up. I waited close to an hour at the wedding hall and received no courtesy phone calls. I ended up taking my wife home in a cab. Now which bride would feel like she is being treated like a princess on the day she looked forward all her life? I recommend this company to nobody and will not use their services ever again. They did not even accommodate me nor did they try to be understandable about their mess up. absolutely the worst business ive dealt with.
• Chelsea Sent on 07/13/2016
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  I would not even give them 1 star. I used their shuttle service for my wedding which consisted of 2 hours before the ceremony and 2 hours at the end of the reception. The driver got myself and my bridesmaids to the venue but then wasn't sure what he was supposed to do next. He then went to get the next group and completely drove passed where he was supposed to turn. He continued driving for MILES until a guest asked him if he passed the road. A 10 minute trip took 40 minutes to get my guests to the location. This was his second trip to the venue so he should've known where he was going! That made the next 2 shuttles miss my ceremony completely. I had family in tears that missed the ceremony because of this company. I had emailed and talked on the phone with this company 5 months before the wedding to give them the details of drop off and pick up. The ride was only 10 minutes and they couldn't even figure that out. The shuttle home was also bad. The lady driver didn't come back for 90 minutes to get the guests! And she should've been back ever 30 minutes. I was devastated. This company turned my day that was supposed to be great into a stressful mess. DO NOT USE THIS COMPANY! Also, the air conditioning didn't work! I WAS A HOT AND MISERABLE BRIDE!

  I would not even give them 1 star. I used their shuttle service for my wedding which consisted of 2 hours before the ceremony and 2 hours at the end of the reception. The driver got myself and my bridesmaids to the venue but then wasn't sure what he was supposed to do next. He then went to get the next group and completely drove passed where he was supposed to turn. He continued driving for MILES until a guest asked him if he passed the road. A 10 minute trip took 40 minutes to get my guests to the location. This was his second trip to the venue so he should've known where he was going! That made the next 2 shuttles miss my ceremony completely. I had family in tears that missed the ceremony because of this company. I had emailed and talked on the phone with this company 5 months before the wedding to give them the details of drop off and pick up. The ride was only 10 minutes and they couldn't even figure that out. The shuttle home was also bad. The lady driver didn't come back for 90 minutes to get the guests! And she should've been back ever 30 minutes. I was devastated. This company turned my day that was supposed to be great into a stressful mess. DO NOT USE THIS COMPANY! Also, the air conditioning didn't work! I WAS A HOT AND MISERABLE BRIDE!
• Annette Sent on 08/01/2010
  0.4 out of 5 rating

  0.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  My wife arrived late to the church location by 1/2 hour. The ceremony was cut short from full time mass. The car broke down twice because of the problem with the water pump. The car was dirty, worn inside and has poor AC. This car was not the newly renovated 1947 Roll Royce we were promised for. Her wedding dress is dirty from the car and we didn't even get bottle of champagne or water. We complianed and got no replys from Luis, the owner. If I were you, I stay far away from them and look some place else.
  

  My wife arrived late to the church location by 1/2 hour. The ceremony was cut short from full time mass. The car broke down twice because of the problem with the water pump. The car was dirty, worn inside and has poor AC. This car was not the newly renovated 1947 Roll Royce we were promised for. Her wedding dress is dirty from the car and we didn't even get bottle of champagne or water. We complianed and got no replys from Luis, the owner. If I were you, I stay far away from them and look some place else.
  
• Sabina Sent on 10/15/2008
  0.2 out of 5 rating

  0.2
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  The driver was extremely rude. He rushed us when we took pictures although we already were over the time and told him we would pay the extra money. The limo was scheduled to pick us up at 10:45 but came at 10:00 and when we were not ready to go he left without us. Neither the driver nor the company answered our calls and we were left stranded for 2 hours after the wedding. Although the manager was "nice" enough the following day, we have not been gotten our money back. It was one of the only stressful things of the day. I would not recommend this company.

  The driver was extremely rude. He rushed us when we took pictures although we already were over the time and told him we would pay the extra money. The limo was scheduled to pick us up at 10:45 but came at 10:00 and when we were not ready to go he left without us. Neither the driver nor the company answered our calls and we were left stranded for 2 hours after the wedding. Although the manager was "nice" enough the following day, we have not been gotten our money back. It was one of the only stressful things of the day. I would not recommend this company.
• Stephanie Sent on 07/10/2015
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    0.0 out of 5 rating
    0.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  If you are still considering Diamond Limousine after all of the negative reviews, you are either really brave or u enjoy terrible service. Do yourself a favor and RUN, don't walk in the other direction. I booked Diamond limousine for my wedding on 6/14/15 and was of course given the bait and switch 2 days before. We were told when we signed contracts that our end of the night pick up would be a 10 pass limo, then told 2 days before that it would be a town car but we could pay more for a limo. And of course the man (John) who we worked our deal out with no longer worked at the company. I still at this point did not complain and continued on planning the most magical day of my life. On the day of, the limo & Bentley that we had booked showed up on time and the driver of the Bentley (Nelson) was so friendly and kind, and we went on to a park to take pics before going to our venue. When we get done with pics we are told that the 20 pass limo has a broken belt & the driver called for another limo but of course we could not wait because we had to go get married (we were already late). So my 14-person bridal party, my 2 children, myself and my husband had to divide up amongst a guest's minivan, the 5-pass Bentley, & my photo & video guy's 5-passenger cars. UNACCEPTABLE. Diamond Limousine is completely aware of what happened and first I was told that I was already compensated by having an 18 pass limo for the return ride. Guess what.. I didn't need or accept that as compensation because none of my bridal party was relying on limo transport after what happened before the wedding. All I have been trying to do for a month back is get a refund because i was not provided the service I contracted them to do. I have been pushed off from person to person, told that the owners are on vacation & the best excuse was that the owner's phone is broken and he has to get it fixed before calling me back. I wouldn't recommend them to my WORST ENEMY!!

  If you are still considering Diamond Limousine after all of the negative reviews, you are either really brave or u enjoy terrible service. Do yourself a favor and RUN, don't walk in the other direction. I booked Diamond limousine for my wedding on 6/14/15 and was of course given the bait and switch 2 days before. We were told when we signed contracts that our end of the night pick up would be a 10 pass limo, then told 2 days before that it would be a town car but we could pay more for a limo. And of course the man (John) who we worked our deal out with no longer worked at the company. I still at this point did not complain and continued on planning the most magical day of my life. On the day of, the limo & Bentley that we had booked showed up on time and the driver of the Bentley (Nelson) was so friendly and kind, and we went on to a park to take pics before going to our venue. When we get done with pics we are told that the 20 pass limo has a broken belt & the driver called for another limo but of course we could not wait because we had to go get married (we were already late). So my 14-person bridal party, my 2 children, myself and my husband had to divide up amongst a guest's minivan, the 5-pass Bentley, & my photo & video guy's 5-passenger cars. UNACCEPTABLE. Diamond Limousine is completely aware of what happened and first I was told that I was already compensated by having an 18 pass limo for the return ride. Guess what.. I didn't need or accept that as compensation because none of my bridal party was relying on limo transport after what happened before the wedding. All I have been trying to do for a month back is get a refund because i was not provided the service I contracted them to do. I have been pushed off from person to person, told that the owners are on vacation & the best excuse was that the owner's phone is broken and he has to get it fixed before calling me back. I wouldn't recommend them to my WORST ENEMY!!
• 
  User1071135 Sent on 01/17/2013
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    0.0 out of 5 rating
    0.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  They are a 100% 0 in everything!!!!!!!!!!!
  Horrible horrible horrible and i will make sure EVERYBODY knows!! Anyways my friends and I spent $3400 on the h2 transformer limo for prom. Prom started at 8 and ended at 11. Diamondlimo was supposed to be at my home at 7:30 they did not get there untill 9:30!!! 2Hrs late to our prom!! They did not even call me and say we are going to be late we had to call them!!! They said the bus broke down so they would send the heartbreaker instead. When we got to prom they said they were gunna now send the hummer transformer we ordered but i thought it broke down? Lies!!!!!! They double booked us!!!! And we paid months in advance. Then we had plans to be at the club by 12 and they bus did not show up to pick us up untill 12 ruining our night . We did not enjoy our prom because we were on the phone with diamond all night fighting over a bus we paid for months in advance. We asked for a refund of 800 dollars and they gave us 500 we were going to sue but it just wasnt worth it. 2Hrs late to prom, made us take all our bags off of one bus to wait for another, an hour late picking us up from prom and a dirty bus at that. I would NEVER recommend this company. Scam! Scam! Scam! If you want an enjoyable night and stress free night on your event choose another limo service! Run as far away as you can from this company. People read these reviews!! Diamond limo u ruined my senior prom night, something you can never get back!!!!!!

  They are a 100% 0 in everything!!!!!!!!!!!
  Horrible horrible horrible and i will make sure EVERYBODY knows!! Anyways my friends and I spent $3400 on the h2 transformer limo for prom. Prom started at 8 and ended at 11. Diamondlimo was supposed to be at my home at 7:30 they did not get there untill 9:30!!! 2Hrs late to our prom!! They did not even call me and say we are going to be late we had to call them!!! They said the bus broke down so they would send the heartbreaker instead. When we got to prom they said they were gunna now send the hummer transformer we ordered but i thought it broke down? Lies!!!!!! They double booked us!!!! And we paid months in advance. Then we had plans to be at the club by 12 and they bus did not show up to pick us up untill 12 ruining our night . We did not enjoy our prom because we were on the phone with diamond all night fighting over a bus we paid for months in advance. We asked for a refund of 800 dollars and they gave us 500 we were going to sue but it just wasnt worth it. 2Hrs late to prom, made us take all our bags off of one bus to wait for another, an hour late picking us up from prom and a dirty bus at that. I would NEVER recommend this company. Scam! Scam! Scam! If you want an enjoyable night and stress free night on your event choose another limo service! Run as far away as you can from this company. People read these reviews!! Diamond limo u ruined my senior prom night, something you can never get back!!!!!!
• Niamh Sent on 02/09/2010
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    0.0 out of 5 rating
    0.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  Bad service. The driver was late as he had the incorrect directions on file even though I had confirmed several times that week. Therefore the guests did not get to see the limo. The inside of the car was not clean. There was no champagne in the limo, no red carpet provided as stated in the contract. We were not instructed on how to use the equipment inside the limo. However to be honest the interior of the vehicle did not look like the vehicle which arrived on the day. I complained to the company with no avail. No apology, nothing. Really disappointing service.

  Bad service. The driver was late as he had the incorrect directions on file even though I had confirmed several times that week. Therefore the guests did not get to see the limo. The inside of the car was not clean. There was no champagne in the limo, no red carpet provided as stated in the contract. We were not instructed on how to use the equipment inside the limo. However to be honest the interior of the vehicle did not look like the vehicle which arrived on the day. I complained to the company with no avail. No apology, nothing. Really disappointing service.

Are you interested?

Send a message