Dallas Palms Reviews

Thank you so much for your kind words, Aqsa! We truly loved being part of your celebration and bringing everything to life. It was a joy working with you, and we hope our paths cross again soon. Wishing you all the very best.

Dear Kg, so happy to know you had a wonderful experience with Dallas Palms. Was an absolute pleasure to work with you.
Dallas Palms Team!

Thank you Jerrica, we really appreciate your positive feed back and look forward in having you here again for all your future events.

Thanks Vinesh, your recommendation means a lot to our business. We continue to strive for better service and client satisfaction. Thank you for the opportunity.

Thanks a lot Mr Scott, your opinion means a lot for Dallas Palms. We strive to make our selves better everyday. Truly appreciate your business.

Thank you Ashley and Carrington for your trust in us. It is our goal at Dallas Palms to exceed our clients expectations. It was a pleasure hosting your wedding with the best wishes, always!

Thanks Jenna, it was a pleasure hosting your event and wish the newly wed couple, the very best.

Thanks Cassandra, you are awesome!!

Thank you Sohail, Dallas Palms is honored to have clients like you. Appreciate the kind words.

Thank You, Tarsha! We were so happy to work with such a beautiful couple! All the best to you both, and we look forward to seeing you again soon! Thanks for being such a wonderful client to work with!
Your Dallas Palms Team!

Thank you so much Tamrah! It was our great pleasure to work with you on your most special day! We appreciate you so much and wish you the very best! We look forward to partying with you again soon!

Your Dallas Palms Family

Thanks a lot, we appreciate your kind words and your faith in us. Wish you a very happy life together.

Thanks Anila, truly appreciate your review, it is our goal to give the optimum service to all our clients. A very Happy married life together!

Thanks Melissa, we look forward to your wedding day. You guys have been awesome to work with and your kind words mean a lot!! Thanks a lot from the Dallas Palms team.

Thanks Demarcus for your kind words. Your satisfaction is of the utmost value to us, here, at Dallas Palms. Hope you have a wonderful married life ahead of you and please remember us for all your future events. Dallas Palms.

We appreciate your business and strive to make our self better with every event. Hope your next event will be amazing!!

Thank you Mumtaz for your feed back as it helps us make our service more exceptional.
I am very sorry for your unpleasant experience with our venue and do wish to be able to offer future services with a more pleasant experience.
As far your decor appointment, certain days of the week are extremely busy for us and if we have multiple clients waiting, we have to ensure that every client is given equal time and make sure that every client is equally treated and there is no distinction. We did receive excellent reviews on our food and service for your event from several of your guests and we do hope that your overall experience was a good one. Look forward in seeing you again!!! Wish you a very Happy New Year!

Dir Sir,
After reviewing the photos of the beautiful event for your children, it is indeed unfortunate that these are your thoughts. When you booked your event, you were more that aware of the construction in progress on our garden. The contract you signed also informed you of this. In February, the entire state of Texas experienced severe winter weather that left all of us in a state of disrepair and multiple set-backs. Our re-structuring of our garden commenced as soon as it was possible. In March, you were offered several options, one being to completely change your venue. The other option was to include a second venue, rather than using the garden area. You refused both, taking your chances. As the date approached, severe weather in the form of rainstorms were predicted. Again, we suggested keeping the event inside and combining a second venue in order to avoid any disappointments. A tent was also suggested and a quote was given. You chose to bring in your own tent company, totally supervising the installation and placement of the tent. All of this time, you constantly came to the venue at odd hours, after hours, before hours, etc., scrutinizing and quizzing the construction workers, foremen, etc. We were very patient and sympathetic toward your event and bent over backwards to assist you in every way. It was due to our experience and advice that you finally added side-walls to your tent for added protection.

Staff worked overtime to plan, strategize, prepare and organize your event. A special structure was built, just for your son and daughter-in-law to create the the absolute perfect ambiance that they requested. We worked with all of you almost on a daily basis to make sure you were constantly re-assured that you were receiving all that you possibly could in the way of service and personal care. You will never know all that was done for you in order to carry out all of your wishes and desires.
Unfortunately, the inevitable happened. Even at the 11th hour you insisted that the event would be outside. Unfortunately, we cannot control the weather, but we did jump through hoops to make everything as comfortable and calm as possible. It was a gorgeous event, to the exact specifications of the Bride and Groom, as well as yourself.
During the event, the Bride was not only gorgeous, but extremely happy. The Groom was as well, complimenting the event. Not only did we add additional food items and appetizers for your guests, we allowed the Bride and Groom and a select group of friends to host their "after-party" in the garden until 2:30am, at no extra charge.
We have received so many compliments on your event, as well as several new clients. And, as previously stated, the photos are stunning.
On such a special day with your children, hopefully your focus will turn to all of the positives of the day, and their cherished memories will not be tarnished by your personal, unwarranted thoughts. This management and staff were, and still are happy to have created an amazing event for your family, in spite of the rain, mud, wind, lack of umbrellas, etc. We wish you and your family the best as you move forward and reflect on the beautiful and important aspects of that day.

I am so sorry to hear about your experience. There are many sides to the same story, but that should not discount your concerns. We have been putting many standards-of-service into place so that something such as this never happens again, including a new event manager and additional staff to accommodate for specific and last-minute needs. As part of our apology, we would like to offer you a waived room fee in case you would like to host an anniversary dinner or other event here in the future so that we can help make it up, and to prove that our service is held to a competitive level of excellence.
-Dallas Palms Management

Mr. T,

Thank you for sharing your insight and experience. We are sorry to hear that you were disappointed with the service at the wedding you attended. We did our best to follow the bride’s instructions. The food was served for an hour and a half, conforming to the food industry standards; after that food is unedible and dessert was being asked to be served. Dallas Palms’ staff always saves the cake from the party for the bride and groom, it is never thrown away. In addition, drink tickets are distributed on a first come first serve basis, and the bride and groom bought tickets for the 200 guests only. At Dallas Palms, we take pride in all the weddings we host, and make sure everything is taken care of. Unfortunately, some of the issues you mentioned were a little out of our hands as we were trying to create a smooth night for the bride and groom. We apologize for the inconvenience and hope you are able to understand why this happened. Please reach out to me personally so that we can further discuss your concerns and make this right. Thank you for taking the time to write us a review.