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Custom Alterations Reviews

Custom Alterations

Custom Alterations

Valley Park, MO
4.2 out of 5 rating, 16 Reviews
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4.2 out of 5 rating
4.2 out of 5 rating
16 Reviews
84% recommend it
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  • Quality of service
    4.2 out of 5 rating
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  • Professionalism
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  • Value
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Custom Alterations 1
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+3 User photos
Custom Alterations 4
  • Kelly
    Kelly A. Sent on 05/26/2022
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    Amazing service & cost

    AMAZING AMAZING AMAZING! Saved my wedding dress! I had my dress altered by another company, who shortened the straps too much. Custom alterations assured me they could fix this no problem & did it perfectly & for such a great price. I will recommend them for everything now.
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    Cassondra Sent on 08/29/2019
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    Worth the drive

    Peggy was about an hour from my house but many of the girls from work had recommended her- it was worth the drive. She was polite, nobody seemed annoyed I had to bring my sons with me to try on the dress and she was very thorough. My dress didn't need much but I was still a nervous wreck before getting it altered! The girls that help Peggy were so nice and I had a wonderful experience all together.
    • Custom Alterations 7

    Custom Alterations's reply:

    Thank you for your review , We work hard to make you most important part of our day and want your experiences to be a happy one while you are working with your wedding . Please send us pictures we love making smiles .
  • T
    Taylor Sent on 04/18/2017
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    I am new to the area and after calling a few other options (I am extremely picky), I chose to work with Peggy and her team. Peggy was VERY helpful throughout the whole process. I had a Pronovias Plisa dress that I wanted illusion sleeves added with lace and beadwork to along with a bustle and a few other minor adjustments. The material needed for my sleeves and lace/beadwork did not arrive until 11 days before my wedding (ordered through another vendor), but Peggy assured me it was plenty of time to make the dress into exactly what I had in mind - and she delivered.

    Peggy is creative and helpful. Her years of experience allowed me (as a bride) to better understand what would work best with my specific dress verses what I walked through the door thinking would work best. Peggy helped add to my dress to make it into something so incredibly stunning and exactly what I wanted.

    Since my wedding only 2 months ago, I have returned to have a bridesmaids dress altered and will be taking my wedding dress to Custom Alterations for cleaning and preservation.

    What a blessing to have found such talent and someone who cares about her clients so much! THANK YOU PEGGY!
    • illustration stars

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  • D
    Danielle Sent on 05/28/2019
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    Amazing alterations

    Peggy and her team were amazing to work with. I not only needed the usual alterations for my dress, I also wanted additional lace added to my train which was originally just tulle. I brought the lace I had ordered with my dress and Peggy and her team effortlessly created a design on my train that looked as if it had been there in the first place. It was absolutely stunning. Also, as a larger tested woman, I still picked a dress that had a sheer back. Peggy came up with an idea to tack in a long-line bra that she then custom fit in to the dress so I felt totally supported during my entire wedding.
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    Glee Sent on 01/18/2018
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    Peggy did an amazing job altering my dress. She redid the top part from a 14 to a 6. It looked perfect! She is very friendly and caring. I drove an hour each time for a fitting and it was totally worth it!

    Custom Alterations's reply:

    Thank You so much it was very nice working with you .
    Peggy
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    Kimberly S. Sent on 09/13/2017
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    There is no other way to say it, Peggy is an expert at what she does. She made adjustments to my gown that I didn't even know I needed and made my dress fit like it was made for me! She even replaced some of the boning in my corset to make it fit more comfortably at no charge. People could not stop raving about how beautiful my dress was and I owe a lot of that to Peggy! Her shop was great to work with too and they made the process stress-free, which is so important during wedding planning!!
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    Kristen Sent on 04/08/2017
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    My experience with Peggy has been nothing but pleasurable! I came to her store with a wedding dress that did not fit. AT ALL! ***Side note, do not believe a salesperson at BHDLN when they tell you that the dress will definately fit if you order one size bigger than the sample size. *** I left her store, a couple months later with a beautiful, well fitting, completely redone gown. I am so grateful for her skill at sewing, and reconstruction of my dress. she is not only talented, but also a wonderful human being! She is the perfect solution for a bride or prom dress that needs alterations all the way to reconstruction of the dress. Thank you so much, you've saved my wedding! My advice to women is to shop at a store with more experience with their gowns so you won't be put in my situation. But if you need help, she and get talented staff will be there to help you out! -Kristen
  • User2195891 Sent on 06/24/2015
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    Peggy was wonderful to work with, especially because I was trying to plan my wedding from across the country. We worked out a great plan for me to do my first appointment when my wedding dress came in and then twice during the week of my wedding. It was so nice that they were able to work with my schedule, so I didn't have to keep coming home to get alterations done.

    I had a custom dress made from three different pieces. Peggy needed to take it in a little, hem the skirt, make small adjustments to the fit of the jacket, and make a custom sash with bow. The dress looked fabulous before Peggy got her hands on it, but it was really a work of art after she finished it! I really appreciated how she made suggestions throughout the process to ensure the best fit/look, but she was never pushy, and I always had the final say.

    Despite the numerous dresses she had to do the week of my wedding, she never wavered on her craftsmanship. The alterations were done correctly and were just beautiful. I felt very valued as a customer, and I appreciated her good humor, attention to detail, and customer service. You're in good hands if Peggy is your seamstress!
  • User2094094 Sent on 04/11/2015
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    This is our families second wedding using them, several personal dresses and proms...they are simply amazing!!! The best around in our opinion! Reasonable and like family!
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    Nicki Sent on 11/23/2013
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    Peggy and Jen are amazing!!! They are so wonderful to work with, very professional, and prompt. My wedding dress ended up being to small for me so I took it to Custom Alterations kind of in a panic about a month out from my wedding. Peggy reassured me that it would not be a problem and they would make it fit perfectly. They recommended taking out the zipper and putting in a corset back. It was absolutely perfect! My dress was a traditional ball gown with pick-ups and quite a bit of applique on the bodice. The corset back tied everything together (no pun intended) so perfectly, I was amazed! They also did my bustle and again, superb job! My bustle looked so good and held up the entire night. I would recommend Peggy and Jen to anyone, especially if they want their dress to be perfect. You will not be sorry if you have your alterations done by Custom Alterations!
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    Keri Sent on 10/18/2013
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    Custom alterations did a great job with the alterations of my dresses. I had two wedding dresses, one for the ceremony and one for the reception and they altered both for me. I live far from my family both wanted them to be involved with my dress selection and fittings so planning times for my alterations was difficult for me, but Custom Alterations was very flexible with my scheduling needs.

    Peggy had an incredible eye for detailed and made several suggestions I would not had thought of, including the removal of a flowerette on the strap of the dress to put it in a better spot. I had a unique wedding in the sense that the ceremony was underwater in the ocean with SCUBA gear. I did wear one of the dresses and I panned to jump into the water with the dress on and just hope for the best. Peggy made the suggestion to add straps to the inside of the dress which attached to my feet under my SCUBA fins. These worked great and the dress moved well with me underwater and no one even noticed the straps.

    Overall I had a great experience with Custom Alterations.
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    Elizabeth Sent on 01/01/2016
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    I used Custom Alterations for my wedding dress, and they were fantastic. I was planning my wedding from out of state, and I had originally planned to use a tailor located in the Brentwood area. However, I didn't realize that they didn't have weekend appointments until about 2 months before the wedding! Custom Alterations came to the rescue, and they were able to arrange to see me on three different dates before my wedding (including weekends). And they did an impeccable job with the alterations. Highly recommend!
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    Taylor Sent on 06/05/2017
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    Peggy with Custom Alterations was recommended to me by a friend who got married in 2016 and had a complicated beaded dress done by Peggy with great results. I got married this April and had 4 dress fittings over 2.5 months. Peggy is super sweet, knowledgeable, and very picky when it comes to her work (which is a good thing). My dress was not very complicated but I did have her remove the train, do some taking in/shortening of the upper bodice of the dress as well as work with a delicate illusion neckline and cut my sash to fit like a belt instead of having it tied in a bow. Overall I was very happy with the quality of her work. I will say if your priority in looking for alterations is to do it on a tight budget/best value, this might not be the place for you. Even though I loved my dress I think I could have gotten it done for less money and still been happy with it. Going into the estimate it sounded like it was going to be significantly less than the final bill, but things added up and came out as the process went along. For reference my dress was $900 and my alterations ended up being about $600 including a promotional discount. That being said, she knows what she is doing, has a lot of experience, and her prices are what they are. They might have been similar to other places and I just didn't know because I don't get married often :) All in all, Peggy was great to work with and is very talented!
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    Kelsey Sent on 06/08/2016
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    I came for an alteration consultation, and was treated so poorly I will never come back here. Upon arriving, my dress was taken from my hands without even asking my name... and I followed the woman holding my beloved dress back to the fitting room, still without any words spoken. When I described what I wanted to do with the dress (add boning across the seams where the original boning stopped) she told me that she would not do it, because then it wouldn't be as comfortable when I sat down. I told her I wanted to do it anyway.. and had been recommended to them because this is what I wanted done... yet she still refused to do it. I was in and out within 5 minutes, and still never was asked my name or introduced to the woman who wrecked my evening.

    I gave 3 stars for Value.. but I didn't pay anything or get a quote, so really I have no feedback on that portion.
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    Abby Sent on 09/11/2018
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    DO NOT GO HERE! After 6 fittings they were unable to fit a simple, A-line, unleaded, unsequined dress, instead telling me that I had “blown up like a balloon” and that the dress could not fit with a smooth front or in the
    hips because the “dress was not made that way.” (I weighed within 3 pounds of when I brought the dress in). I am out several hundred dollars and still have to take the dress elsewhere. Attended one appointment where they “forgot” to alter my dress prior to my arrival. Avoid the stress DO NOT GO HWRE!
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    Jamie Sent on 12/19/2017
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    I do NOT recommend this place at all. Our first appointment was great, everyone was super friendly and made me feel at ease about the alterations that needed to be made to my dress... the 3rd, 4th, and 5th fittings were the exact opposite. One time I went in when we had scheduled a fitting and they had gotten the day and time mixed up and Peggy got an attitude/very rude and unprofessional with ME about HER mixing up the times. I left in tears because of how rude she was. After that, I came in to find a spot of blood in my dress at the bottom where her and her team were hand sewing on lace to the bottom of my dress. She actually had the audacity to blame this blood spot on me... when obviously I hadn't even been in contact with the dress. She also told me she would put some fabric in the armpits of the dress to make it soft and never even did that. At my last dress fitting (a week before my wedding) she STILL hadn't finished my dress and told me I "had ants in my pants and need to calm down". Who wouldn't have "ants in their pants" when their dress isn't finished a week before their wedding? Not only that but at my last fitting she pricked her finger and got ANOTHER little spot of blood on the side of my dress. Finally (AND THE WORST PART OF ALL) she also was supposed to fix some snaps onto my clip on train (the favorite part of my dress) and after I FINALLY got to take my dress home, I try it on at my house (after asking her multiple times while I was there if she fixed the snaps and she assured me she had) only to find out she hadn't even fixed the snaps and my mother and grandma had to go to the fabric store to get clips and fix the snap theirselves. I was in such a rush to get out of there the last fitting because of how bad every other fitting was which is my mistake for not making her SHOW my she had fixed the snaps before I left. You would think she would told the truth though when she told me she had fixed them? The whole experience was terrible.

    Custom Alterations's reply:

    I am sorry you where this upset I didn't realized there was so much wrong with your dress . I wish you had talked with me by phone or pulled me aside to explain your unhappiness . I would have personally set time aside and open the store just for you , to solve any problems with you . We work hard to have happy brides .
    Peggy
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