Crystal Ballroom Ocala Reviews
View more informationReviews
3.9 out of 5 rating
3.9
3.9 out of 5 rating
8 Reviews
77% recommend it
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Quality of service 3.6 out of 5 rating
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Average response time 4.1 out of 5 rating
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Professionalism 3.9 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 3.6 out of 5 rating
+17
User photos
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Kim K. Sent on 03/29/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfection!
Absolutely gorgeous ceremony and venue, took my theme and made it more than expected!! Super helpful and just amazing people to work with! We LOVE LOVE LOVE
THEM!!! Made everything perfectAbsolutely gorgeous ceremony and venue, took my theme and made it more than expected!! Super helpful and just amazing people to work with! We LOVE LOVE LOVE
THEM!!! Made everything perfect-
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+9 photos
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Quality of service
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Featured
Danielle B. Sent on 05/16/20215 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Happy bride!!
I had my wedding May 15, 2021! Danielle and Vicky were amazing and my wedding was flawless!!! Vicky allowed us to leave our car at the venue because we were definitely drunk afterwards I appreciate that so much!! I worked with Danielle the most and you guys this woman was fantastic!!! She made sure everything was in order! She helped me even with things that were not associated with the wedding! If you all are looking for a venue this is definitely the place to go! These ladies always had smiles on there face and was a phone call or text message away! Thank you so much for masking my night perfect!I had my wedding May 15, 2021! Danielle and Vicky were amazing and my wedding was flawless!!! Vicky allowed us to leave our car at the venue because we were definitely drunk afterwards I appreciate that so much!! I worked with Danielle the most and you guys this woman was fantastic!!! She made sure everything was in order! She helped me even with things that were not associated with the wedding! If you all are looking for a venue this is definitely the place to go! These ladies always had smiles on there face and was a phone call or text message away! Thank you so much for masking my night perfect!Crystal Ballroom Ocala's reply:
We are so honored to be part of your special day. There was so much love all around. Enjoy married life and keep in touch. Team Ocala xxxxx -
Quality of service
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Louisena L. Sent on 04/06/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Breathing taking amazing!
I love everything about Crystal ballroom, extremely professional individuals, beautiful decor, and very nice.I love everything about Crystal ballroom, extremely professional individuals, beautiful decor, and very nice. -
Quality of service
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Markia Sent on 10/03/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Crystal Ballroom at Veranda made our wedding day a dream come true. From the decor and all other services provided, it made our wedding day spectacular for us and our guests! Silvana was our event coordinator and she was amazing!!!!!! She was very informative and sweet. The ballroom is blessed to have her on there staff. Michelle was a delight to work with and Mum has a true talent in decorating because our decor was to to die for. I am so glad we found this hidden treasure and will continue to spread its goodness to everyone!!!!!The Crystal Ballroom at Veranda made our wedding day a dream come true. From the decor and all other services provided, it made our wedding day spectacular for us and our guests! Silvana was our event coordinator and she was amazing!!!!!! She was very informative and sweet. The ballroom is blessed to have her on there staff. Michelle was a delight to work with and Mum has a true talent in decorating because our decor was to to die for. I am so glad we found this hidden treasure and will continue to spread its goodness to everyone!!!!! -
Quality of service
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Elizabeth Sent on 11/20/20204.2 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Lovely Venue
Even though everyone was very sweet, things weren't looking promising at first.. Communication wasn't great and something got pushed to the side. After my husband had a meeting and some things around things got switched around it got alot better. They took the time to make sure we were happy. Communication was non stop. They took the time to go over everything with us. The place was set up beautifully. Everything we wanted.
The only negative comment I have is I with they would get portable air conditioners for the dinning/dance area. Once everyone started moving around it got hot.
Keep in mind you have to provide our own DJ, Caterer, and any "extras". They did their best to accommodate our needs.
At the end of the night we were pleased with everything.Even though everyone was very sweet, things weren't looking promising at first.. Communication wasn't great and something got pushed to the side. After my husband had a meeting and some things around things got switched around it got alot better. They took the time to make sure we were happy. Communication was non stop. They took the time to go over everything with us. The place was set up beautifully. Everything we wanted.
The only negative comment I have is I with they would get portable air conditioners for the dinning/dance area. Once everyone started moving around it got hot.
Keep in mind you have to provide our own DJ, Caterer, and any "extras". They did their best to accommodate our needs.
At the end of the night we were pleased with everything.-
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+3 photos
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Quality of service
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Madeline P. Sent on 10/17/20232.6 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
My sister's 32nd wedding renewal.
Wedding coordinator (Mary)
Should not be seen. She should be on standby making sure everything goes well with service. Also, she definitely shouldn't be toasting the happy couple! Whether one forgets or not, it's not her responsibility to do the toasting. She could've asked the Maid of Honor or the Best man. I felt she was too much in the mix of it all. Also they definitely need to change those 1970s bows that are tied to the back of the chairs. They look dirty and wrinkled, and those horrible artificial flowers that looks it's been sitting there since the first opened. My sister had more than enough money to choose something more elaborate, but she believes to give people and businesses a chance, even with so many bad reviews.Wedding coordinator (Mary)
Should not be seen. She should be on standby making sure everything goes well with service. Also, she definitely shouldn't be toasting the happy couple! Whether one forgets or not, it's not her responsibility to do the toasting. She could've asked the Maid of Honor or the Best man. I felt she was too much in the mix of it all. Also they definitely need to change those 1970s bows that are tied to the back of the chairs. They look dirty and wrinkled, and those horrible artificial flowers that looks it's been sitting there since the first opened. My sister had more than enough money to choose something more elaborate, but she believes to give people and businesses a chance, even with so many bad reviews.Crystal Ballroom Ocala's reply:
We are sorry to hear that you feel that way, but we do try to make sure that all of our events run smoothly. Mary is there to run the event and make sure that the staff, event, and everyone is happy. I'm sure she meant well with the toast and was wishing the happy couple all the best from the staff. We would have changed anything she wanted when she did her final approval for the bows and centerpieces. That is what she chose and approved with the wedding decorator. Our sincerest best wishes to your sister and her husband. Have a blessed day. -
Quality of service
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Sheanika H. Sent on 06/29/20222.4 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Bride Beware!!!
First, the venue is beautiful. It does not look like the pictures on here. They didn't follow through with things I asked for and they stated I could have. I didn't have things that was included in my contract, chairs was dirty, my family had to greet guest because there was no one at the door, didn't have the canopy, red velvet ropes and rug, colors wasn't incorporated in the floral downstairs, uplighting was wrong color, lanterns was out (when I asked that they be removed, guest in the back with the bridal party. Mary was rude to guest and bridal party. I told the owner and she made up excuses for everything i didn't get and took no accountability. She was defensive. I wasn't asking for any money back I was just giving feedback. The staff said their not getting much business. Now I can see why. I didn't even name everything. Not enough characters
First, the venue is beautiful. It does not look like the pictures on here. They didn't follow through with things I asked for and they stated I could have. I didn't have things that was included in my contract, chairs was dirty, my family had to greet guest because there was no one at the door, didn't have the canopy, red velvet ropes and rug, colors wasn't incorporated in the floral downstairs, uplighting was wrong color, lanterns was out (when I asked that they be removed, guest in the back with the bridal party. Mary was rude to guest and bridal party. I told the owner and she made up excuses for everything i didn't get and took no accountability. She was defensive. I wasn't asking for any money back I was just giving feedback. The staff said their not getting much business. Now I can see why. I didn't even name everything. Not enough characters
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Quality of service
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Linda T. Sent on 05/01/20211.6 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Did not hire
We did not hire this Venue because it took a week and several messages before we even received a first call backWe did not hire this Venue because it took a week and several messages before we even received a first call backCrystal Ballroom Ocala's reply:
We believe you are confused because if you look back at the time stamps we followed up with you within 24 hours of you contacting us. Because you requested to have us contact you through Wedding Wire we cannot be responsible for the emails ending up in your spam folder and such. We strive to contact everyone within 24-48 hours unless there is a hurricane, Covid shut down, or any other extenuating circumstance. Thank you and have a blessed day. -
Quality of service
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