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Quality of service
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Average response time
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Professionalism
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One issue after another
Showed up on our wedding day with an undecorated cake that we had to supply flowers for to decorate (missing details we asked for) and she forgot our cupcakes. One of the main desserts we had for our guests today enjoy with us while we had our cake. Cake was crooked and poorly executed. For the amount I paid for the cake something should have been decorated, instead it was a small 3 teir naked cake for $126!!
Showed up on our wedding day with an undecorated cake that we had to supply flowers for to decorate (missing details we asked for) and she forgot our cupcakes. One of the main desserts we had for our guests today enjoy with us while we had our cake. Cake was crooked and poorly executed. For the amount I paid for the cake something should have been decorated, instead it was a small 3 teir naked cake for $126!!
Crumbs and Confections LLC's reply:
Hi Kaylyn,
Unfortunately, this matter has gone unresolved, as I have reached out privately attempting to remedy the situation, with no response.
In response to the cake decor. It states in my contract floral is not provided for the cake, and is also mentioned at the time of ordering. I always touch base with every bride the Monday prior to the wedding to run through final details, where I also remind that floral will need to be left for me to place, if desired.
The cake was not crooked when your wedding planner approved everything before I left, also approving the decor, as she was my point of contact.
Once the missing cupcakes were brought to my attention, I apologize profusely and immediately went to refund. With over 400 pieces to your display, unfortunately, being human, I missed loading a box into my car, which ended up having the cupcakes. I take full responsibility for that mistake, and have attempted to remedy through private messages, to no avail.
In regards to the payment issues, there was a miscommunication about receipt of the payment. When asked if it had been processed, I thought you were referring to the deposit, which had been recieved, as I dont require final payments until delivery. It was only after I delivered the cake that I realized final payment had not been (and still has not been) issued. I asked to be connected with your bank, or shown a statement that I can take to my processor showing the amount leaving your account, but have yet to receive that information.
I explained that I by no means felt you had not paid me on purpose, that maybe it was a technical glitch, I just need more information to share with my processor to find out what happened. I would be happy to discuss these issues further in private, as initially started.
