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Weddings

Crowne Plaza Springfield Reviews

Crowne Plaza Springfield

Crowne Plaza Springfield

Springfield, IL
4.9 out of 5 rating, 58 Reviews
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Reviews

4.9 out of 5 rating
4.9 out of 5 rating
58 Reviews
99% recommend it
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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Awards

58
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2018 Winner
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    Emily M. Sent on 01/14/2024
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    Rooftop reception - would recommend!

    We had our wedding reception on the rooftop which turned out perfectly. Loren was great to work with throughout all the planning process - even on a quicker time schedule (5 months!). He helped us coordinate with the chef for a custom menu which was delish. We DIYed our decor, and Loren and the team went above and beyond decorating the tables and surrounding areas. They also broke down everything at the end of the night which meant we were able to celebrate with our guests and head on to the after party without any extra logistics.

    We were initially concerned about bugs, wind, and lighting. Bugs and wind weren’t an issue at all, and we ended up finding someone to install strings of lights across the rooftop. I would suggest Crowne Plaza look into adding these by default as I think they really transformed the space.

    Thanks to Loren & the team for helping us pull off our big day!
  • Ashley
    Ashley B. Sent on 05/20/2023
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    Our wedding was perfect

    We got married there on May 6th and everything was great! Loren helped me with it all and he made my day go so smooth. We got so many compliments on the food too! We couldn’t have pictured a more perfect day!

    Crowne Plaza Springfield's reply:

    Ashley, you are an absolute delight and I had so much fun working with you! Thank you for the fond memories!
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    Melanie Sent on 11/08/2022
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    Great experience, beautiful venue!

    The Crowne Plaza was a beautiful venue to host our wedding ceremony and reception. Zach from the Crowne was a pleasure to work with and helped us with all of our needs! He was extremely knowledgeable, quick to respond and made a stressful day stress free. They work well with outside vendors and ensure everything goes as planned. I would highly recommend using them!
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    Erika A. Sent on 10/18/2022
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    Amazing! We highly recommend!

    We got married and had our reception at the Crowne Plaza on 10/15/2022, and are so happy we chose this venue!! Great food, beautiful reception area, and exceptional service. Zach Thornton is the best -- thorough, extremely knowledgeable, and professional!
  • Adrianna
    Adrianna A. Sent on 09/13/2022
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    McCarty Wedding 9/10/22

    If you're looking for a seamless wedding planning experience, the Crowne Plaza is where to go! Zach at the Crowne Plaza is the best! He is extremely responsive and ensures your day is perfect for you! The Crowne Plaza was very spacious and the service was great. The food was served hot and we had no complaints. There was no request that Zach was not able to fulfill! Our out of town guests loved the hotel bar and the free parking. The location of the hotel was perfect for local restaurants and close to the express way.
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    Audrey B. Sent on 09/14/2022
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    10/10 Would recommend!

    I recently had my wedding at the Crowne Plaza in Springfield. We had a beautiful rooftop ceremony and then the reception in the ballrooms. Zach was absolutely amazing from start to finish. He was extremely responsive and professional every time we exchanged emails or phone calls or in person visits. I was planning my wedding from out of town and he eased all of my worries and responded to ALL of my questions, no matter how ridiculous they seemed. He and his team helped to make our day go by smoothly and responded to all of our requests quickly. Could not recommend them enough!
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    Morgan J. Sent on 09/07/2022
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    Definitely would recommend

    I would recommend the Crowne Plaza for your wedding reception. The venue is absolutely beautiful and their wedding planner, Zach, is amazing and always willing to help make your dream wedding come true. He is dedicated to you and your event and always willing to help make the day perfect!
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    Tyler F. Sent on 05/31/2022
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    Wedding Dream

    Zach Thornton is the BEST and helped us accomplish our dream wedding. He’s amazing
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    Kelsea S. Sent on 03/06/2022
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    Wedding reception

    Zach is wonderful to work with! The reception space was beautiful and the staff working the evening was so polite and made the experience a wonderful one. Even the next morning, the staff at breakfast was wonderful.
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    Haylee H. Sent on 02/21/2022
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    Crowne Plaza Wedding

    Zach was the coordinator through Crowne Plaza and he was fantastic, every step of the way. Anytime I would randomly think of a question to ask him, he would respond so quickly. It didn’t matter if It was 8pm on a Saturday night, he was always there to answer any questions. They were extremely accommodating and he provided tips and suggestions with areas that I wasn’t quite sure what to do. I would definitely recommend to anyone wanting to have their reception there! It was also very convenient for guests to enjoy their night all night long and then go upstairs to their rooms.
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    Emily H. Sent on 12/28/2021
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    December wedding at the Crowne Plaza

    Zach went above and beyond for us. He met with us several times to make sure everything went smoothly. The food was excellent and we got many compliments from guests at how good the food was. The waiters were attentive and got the food out quickly. We had several rooms to get ready in. The only negative was that during the wedding ceremony, there was an event beside ours and you could hear their music and talking which took away from our ceremony. I would still highly recommend an event here.
  • Jennifer
    Jennifer G. Sent on 04/14/2022
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    Great Reception!

    We had the best day ever and Crowne Plaza provided us with a wonderful place to have a reception. Food was good, service was good, coordination was on point. Everyone said how much fun they had!
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    Amanda R. Sent on 11/10/2021
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    Absolutely amazing

    Zach and his crew were amazing to work with. Zach made sure everything went smoothly on our wedding day. We highly recommend the Crowne Plaza for everyone’s future wedding. It is a beautiful space and the food was amazing!
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    Tina T. Sent on 09/22/2021
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    Great service & friendly staff

    Our wedding was amazing and we are receiving so many compliments on the flow, fun and venue. Zach was amazing at helping make all our visions a reality. The staff the night of our event was so friendly and helpful. The hotel does have some repair issues that need to be addressed but over all is still a beautiful venue choice.
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    Casey C. Sent on 08/09/2021
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    Perfect Experience

    The Crowne Plaza, especially Zach Thornton, provided the best customer service I’ve had in a very long time. He was prompt in his responses to me and my guests all said the hotel was fantastic! Thank you!!!
  • Elizabeth
    Na Sent on 08/02/2021
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    MIllions of Constantly Changing Details - All Done Perfectly!

    We had a pre-Covid wedding planned that then was moved to Covid restricted and finally to Covid unrestricted. It meant a constant barrage of changes and adjustments by the staff at the Crowne Plaza. They never missed a beat! On top of it they did not make one error in the end. I was concerned the number of changes made over 2 years would mean some minor errors in the final product. There was not a one! They were really on top of it and outperformed my expectations immensely!
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    Terri L. Sent on 07/13/2021
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    Zach Thornton

    He is very professional. Handled anything I needed in less than 5 minutes. He's the best Wedding helper I've had out of all 4 weddings I've had for my children.
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    Elena Sent on 07/06/2021
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    Winters Wedding - July 3, 2021

    Choosing the Crowne as our wedding venue was by far the best decision we could have made for our wedding. Zach was absolutely amazing and made sure that everything was just perfect for our wedding. There is not enough ways to say how grateful we are for our experience at the Crowne Plaza. Our guests are raving about their experience at the hotel, everything from the ceremony to the reception was absolutely perfect. All the staff was extremely nice and made us feel like we were special from the moment we entered the hotel, to the moment we left. We will continue to recommend the Crowne Plaza to all our friends and family. Thank you for everything!!!
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    Alyssa S. Sent on 08/31/2021
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    August Wedding

    Our wedding at the Crowne was absolutely amazing. Our coordinator, Zach, was very prompt with all communication and very accommodating! Even with having to move our date, all of the details were perfectly executed. Zach was willing to help out with whatever needed done & made sure that everything was on schedule! We would definitely recommend the Crowne Plaza!
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    Becky F. Sent on 01/01/2020
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    Over the top service

    We couldn't have been more satisfied with the service we received with the Crowne Plaza. Zach answered every single question I had, regardless of how small or silly it may have been. He helped customize our menu to create the exact vision we had for the evening. We received so many compliments from our guests about how classy our reception was. Everything from the bar service to the wait staff was more than we could have imagined. After our reception was over our guests headed over to the bar within the Crowne to keep the party going. And on top of everything, the Crowne was the most reasonably priced venue we found in the Springfield area. Definitely consider meeting with Zach if you've just started your wedding venue search. You won't regret it!
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    Kayla T. Sent on 09/25/2020
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    Great Communication & Flexibility!

    Zach was so easy to work with! He made sure we had everything we needed and more! The reception was beautiful and our guests really enjoyed themselves and the venue! We would highly recommend working with the Crowne Plaza and Zach!
  • Taylor
    Taylor Sent on 11/12/2020
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    Our wedding 11-7-20

    The Crowne did a fabulous job! They went above and beyond with helping and guiding us during our wedding process. Zach was the absolute best and could not have done it without him! He is so accommodating and very reassuring! I highly recommend The crowne and working with Zach for any event you may have.
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    Erica K. Sent on 10/28/2020
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    October 2020 Wedding

    Zach Thornton is the absolute best to work with! Having to pivot to a 50 person max wedding for Covid was not what we had planned like many others when they got engaged. However we felt like we didn’t miss out on anything! It was so beautiful and intimate and at the end of the day was probably better than having a large wedding. The Crowne handles everything for you to make it so seamless - the food was AMAZING! What you get for the price is incredible. I highly recommend!!
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    Lindsay D. Sent on 10/16/2020
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    Crowne Plaza Wedding

    My husband and I got married at the Crowne Plaza on October 3rd, 2020. It was amazing! We booked the Crowne in 2019 and from the very beginning, the staff was friendly and helpful. We began working with someone named Audra but when Covid hit, they had to downsize. We ended up working with Zach Thornton, who is the catering manager. Zach was incredible! He stepped right in and hit the ground running. We faced many challenges beings we were in the middle of the pandemic but Zach was extremely patient and helpful through everything. He constantly kept me in the loop with what was going on at the hotel and with the restrictions put in place by the governor. Luckily, we were planning a small gathering anyways so our guest list was under 50 and we did not have to adjust for that. We were originally planning to get married on the rooftop (gorgeous and highly recommend!) but the weather did not cooperate. Zach was already ahead of the game and had a plan to move everything inside, with diagrams and ideas, all that allowed for the social distancing as required. Although my dreams of the rooftop wedding were shot, Zach and his team pulled through and made our wedding day absolutely perfect! The room was gorgeous! I was so impressed that I forgot all about the rooftop! The price was extremely reasonable and we did the wedding and reception all in one room. That was a great plan for us as we had many out of town guests and it was nice that not only did not have to drive from the wedding ceremony to the reception, but that they were also at the venue in which they were staying! The food was delicious, and my husband and I were able to do a tasting beforehand to choose the foods we wanted. Not only did we get the meal service, but they also had a cocktail hour with appetizers and snacks between the ceremony and reception. We chose the complimentary beer, wine and soda package based on our guests and budget, but they do have other packages available. One thing I liked was that they did offer full bar service so guests could buy mixed drinks if they wanted to. This allowed for them to either drink the complimentary stuff or get something more to their liking if they chose to do so and they weren't just stuck with what we had. I cannot say enough great things about the Crowne, the service, the venue, everything. I 100% recommend!
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